I have used ViaTalk for more than 5 years. There have always been hiccups, but support always resolved them quickly. Starting about a year ago the quality of the calls detonated so much that people could seldom understand what I was saying. ViaTalk tried adjusting the settings but did not fix the problem. A new adapter was sent and that appeared to fix the problem for a couple of months but once again no one can understand what I am saying because the service breaks up so much.
Setup was quick…
Setup was quick and easy. PAP2 Adapter shipped quite fast. Sales rep could have been more helpful with the kind of services offered and not have to look up what is asked. Sound Quality is great since my internet is fast. I’ve been with this service for about 5 months and when I first signed up I decided to first start with the month-to-month plan and it was great and I’m satisfied with all its offerings. Features are pretty basic, caller ID, voicemail, call waiting etc. The price is great and cheap compared to AT&T’s landline phones.
Way cheaper than Verizon and offers free long distance
I had Verizon for my home phone for years, and switched to ViaTalk almost 9 months ago. ViaTalk is way cheaper than Verizon and offers free long distance within the US, unlike Verizon. I recommend this ViaTalk to those on a tight budget, otherwise explore alternatives. My total bill is less than $15.75 per month. Needed some assistance setting up.
ViaTalk, a division of HostRocket.com, provides both residential and enterprise Voice Over IP. ViaTalk is located in Clifton Park, New York, in an an area of the country known as New York’s Tech Valley.” President/CEO Brendan Brader and VP/CTO John Reyes have made their company one of the most financially stable VoIP providers by investing in their own staff, hiring the best and brightest they can find in a region known for the quality of its educational and research institutions.
Most Popular Plan: VT Unlimited
ViaTalk’s VT Unlimited plan is a residential plan that offers two unlimited phone lines for the price of one, free international calling, and a host of VoIP features and services. In choosing this route, the two line configuration works as two separate extensions on all active ViaTalk devices. This allots for users to receive calls on two separate lines simultaneously, or have multiple conversations at the same time.
Additionally, the free international calling allots users 60 minutes of landline and cell phone calls to a number over 60 countries including China, Mexico, UK, and India. If the provisioned time is not enough, users can upgrade their existing plan to the ViaTalk World plan.
Aside from International calling and dual lines, the VT Unlimited plan offers features such as: Enhanced Voicemail, Voicemail Notification via Email and/or SMS Text, Outgoing Call Routing, Private Caller ID, Custom Incoming Caller, Free 411 Directory Service, Distinctive Ring,
BYOD Service, Internet Forwarding, Call Forwarding, Call Waiting, Call Record, On-the-Go Operator Services, Call Return (*69)
– Note: Equipment is included in this plan; however, in the BYOD (bring your own device) option, customers option to use their own hardware for additional savings such as free shipping, priority setup, and activation.
In addition to the above features, VT Unlimited offers additional features such as Virtual Phone Number, Fax Service, ViaTalk World, Toll Free Service, Business Class Support, and Parked Number Forwarding. As these options are add-ons, they are each subject to additional pricing. Aside from feature though, ViaTalk offer 24/7 support and cutting edge network to ensure the greatest level of quality. ViaTalk services can also be used from a mobile device through the iPhone app.