I run IT for my company so I walked into our office using this service for our Corporate office. Its a big undeetaking in switching out a phone system so I figured it wasnt a top priority at that time. Over the last year and a half I have had to call their support a few times and each time it has been extremely painful. The issue they have is, there is only 2 support technicians, think about that. Im not sure how many customers they have but lets say they have even on a low side, 200 customers. That means 2 people are supporting 200 customers. Its just very hard to be successful with that. I would call in during business hours with an issue, they would then log it and set to call me back, the problem is. they would call me back at 7 or 8 pm, when Im not at the office, then I would come in the next morning and call them back, they were both again on the phone and call me back at night. As an IT director, I would never recommend this service and will be replacing this ASAP with either Vonage or 8×8
Phonebooth Verified Reviews & Ratings
I am out of the country and after years…
I am out of the country and after years of using this service, I got 0 help in resolving my problem of not being able to log in to my system.
one of the worst support I have had the misfortune of using in the past 5 years.
Looking for an alternative service….
I am having a billing issue. They…
I am having a billing issue. They are overcharging me every month (more than double what it should be) and I am unable to talk to anyone in Billing to fix the issue. When I call they always claim Billing is busy with other customers. I have called 5 times now, still no resolution and still have not yet spoken with anyone in Billing.
It is all BS. I hate them.
Support is terrible. Change in platform…
Support is terrible. Change in platform caused persistent problems with vm and password recognition. If you want your customers to hear static when they are leaving voice mails this is the vendor for you. The initial support rep takes notes and then send you to “tier 2 support” oblivion. Three calls led to 45- 60 minute waits. I hung up. Now I cancel my account.
Migration recently has caused both…
Migration recently has caused both our offices to have phone issues and they dont seem to have a resolution. I have been happy with them prior to the migration but the migration has been poorly managed and causing all kinds of issues. I hope they can fix it quick or else I will have to look elsewhere.
If your accountant told you that you…
If your accountant told you that you need a loss on the books to offset your tax liability, then get PhoneBooth.com so that they can ruin your business and drive it into bankruptcy… The service has been down for a week. This is not my first problem to go through with them. They are extremely unprofessional and do not exhibit the skills necessary to run their operation. Their support team is the absolute worst I’ve ever dealt with. I’d rather deal with a cell phone or cable provider’s support than these people. I assume they can’t keep good people because things are run so very poorly. Run, don’t walk… Unless, like I said, you need someone to bankrupt your business.
If you enjoy holding for 30 mins plus…
If you enjoy holding for 30 mins plus just to get someone from support on the phone (who won’t be able to solve your issue), go with these guys. Otherwise, I’d recommend other options. They did a system upgrade that left half of our office with various issues that phonebooth has no idea how to solve. Frustrating given that we rely on phones to do our jobs….
They switched platforms and all…
They switched platforms and all of office phones went to crap. Waited on hold yesterday for a cumulative of 3 hours and today for an hour. They were not able to fix the solution. There are apparently different “tiers” of IT support. IF you get someone on the phone, DO NOT let them go until your problem is fixed! They are more concerned about taking notes in your account than actually fixing the problem. Hopefully, once all this is fixed, the system has less issues than we have been dealing with. You get what you pay for.
I don’t even know where to start…
I don’t even know where to start. From the beginning this company has been a nightmare to work with. When we moved we switched to Phonebooth. We had to configure a lot of things on our own which was fine. Unfortunately, I hit a road block where I needed them to actually transfer the line on their end to hook up the service. It took so long for them to figure it out. I think our business line was down for about a week.
Fast forward to today! I received an email this morning that read:
We’re excited to get you started with your phone system and you’re just a step away from completing setup of your account. Here’s your account information:
What???!!! I’ve had my business number with them for almost a year. I called technical support and they said a lot of businesses don’t have their phone line hooked up because they are transferring to a new service. Why was I not notified about this transfer??? Instead I received an email after the fact with info on how to hook up my number.
TERRIBLE COMPANY!!! I DO NOT RECOMMEND THE!!! Unless you’re going for cheap. Then by all means sign up with them, but I’m warning you – you get what you pay for!
Currently looking for other alternatives. If you know of any let me know!
Horrible. I have been a customer…
Horrible. I have been a customer for 4 years and am searching for alternatives. The service has never changed the whole time. Still no text messages, and voice-mail stores around 20 messages.
The have “cancelled” my account after 3 weeks of a late payment on less than $80 with threat to release my numbers and a ridiculous fee to “reactivate”. If the service were better, it might get paid on time. And for a company that works with small business, you would think they would be more lenient with a late payment.
Search more, I cannot recommend this to any small company.
We have been with Phonebooth since …
We have been with Phonebooth since 2011 and wish we could escape. Horrible customer service, no accountability.
Sold us on advanced features by the the sales team and that there were new services were to be up an coming – never came to fruition. No advances in technology (in over 5 years).
Left us high and dry for the Desktop phone app which was taken out of Beta rather than fully developed (still can download the app within the portal – which does not work and is not supported for over 3 years).
Voice to text (only available via email not text messaging) and most of the time is completely inaccurate,.
Clients get cut off mid voicemail.
Unable to upload voicemail greeting, actually have to have the system to call an outside number even to create a greeting.
I signed up for their service…
I signed up for their service, it’s down at least 5 to 6 times a month randomly. The worst thing is that when you call customer service they will take notes like a machine and will suggest that a customer service rep will get back within 24 hours. Well that is not true they will not get back to you for many business days, i usually call when over and over and if i am lucky i will get an email from their tech team. In short they have the Worst customer service, the rep you get on phone are just like some answering service who will take notes. If you have a business don’t even think about it, you can’t risk your business if it mainly depends on phone calls. i have already initiated port out and looks like are not cooperating with that either i hope i will not have to contact FFC, lets see
I was looking at changing plans…
I was looking at changing plans I’m currently with Ring Central and I stumbled upon the phonebooth website it is a joke there phone to call them to talk to actual person does not exist their phone number does not work. So I search their website so I can send them an email to let them know that their phone does not work . No email.
So I’m starting to wonder if this is a legit company or not because it just blows my mind that a companythat sells phones would have a phone number that does not work. Their is absolutely no way to get a hold of them. If you do not believe me go on their website try to call the phone number and then try looking for an email you will not find it so I would assume the customer service is not very high on their list.
I initially signed up…
I initially signed up 2/20/15 for a startup company to port some #’s and test 2 phones, I have been billed every month for a NON existent service…NOT made 1 phone call, have called in a number of times to get credits back and have been told that will not be an issue, I NOT only have got NO credits they keep charging me and can NOT even get the system up. I have now been disconnected 3 times today 7/9/15 , WHY take my Tel# if you are NOT going to call me back????? GOOD LUCK getting someone to actually help you!!
Unlimited Calling, free features $20 a month
We were shopping for an IP phone system for about a month. Our search was narrowed down to 2 companies, and then we discovered Phonebooth, and immediately decided that it was the way to go. Phonebooth offer the unlimited local & long distance calling plan that we wanted for $20 a month, while other providers were charging $30 a month. Also, most phone companies that we considered were offering advanced feature that we would never use, cumbersome user portals, and overpriced phones. Our main concern was simplicity of control panel and the ability to scale quickly. Phonebooth has exceeded expectations in all areas while providing all the features we need.
Phonebooth is a business phone provider that offers VoIP services through their company owned network. Phonebooth is a division of Bandwidth, Inc. They are one of the largest telecommunications providers in the world. Bandwidth.com was started in 1991 in Utah, and by 2009 they had built their own IP Voice network, FlexNetwork. Phonebooth serves many of the biggest household names on the internet, including Living Social, Pinger, Swype, Pandora, and BrooksBell. Phonebooth advertises a big business phone experience for a small business price. Phonebooth offers unlimited calls, auto attendants, intelligent call routing, group conferencing, voicemail transcription, and a GUI.
Phonebooth Pricing and Services
Most Popular Plan: Phonebooth OnDemand
Phonebooth’s OnDemand plan features a long list of features including: Unlimited local & long distance (for only $20.00 per user): Everything is included. There are no upgrade charges or add-ons. Instead, its one price for unlimited inbound and outbound calling in the continental
U.S. with built-in business calling features such as:
– Read Voicemails Wherever, Whenever: voice messages can be transcribed through voice-to-text transcription.
– Auto-Attendant: Virtual receptionists convey professionalism to all callers and also help you to work more efficiently. The auto-attendants come with customizable menu system that allows for greater individualization.
– HD Voice Quality: with a wired connection (cable or DSL) Phonebooth OnDemand calls will be crystal clear.
– Call Routing: “Find-Me,Follow-Me” ensures that users receive calls wherever need be by routing accordingly.
– Web 2.0 interface: A simple, easy to use web-based user control panel interface.
– Nationwide All-IP Network: all calls run through the all IP-CLEC Phonebooth owned network.
– 24/7 customer support: There are a number of support options readily available to each user.
– Reliability: Phonebooth is hosted in geographically dispersed data centers to ensure superior reliability.
While these features all are included with OnDemand, Phonebooth also allots for:
– 2 free phone numbers with the option to add additional numbers for $1 more per month
– Unlimited Auto-attendants
– Unlimited Groups (sales, support, etc.)
– Unlimited Voicemail Transcriptions
Pricing: The cost of OnDemand is charged a monthly at $20.00 per user with no options for upgrades or add-ons (aside from $1.00
more additional lines). Instead the provider supplies an inclusive service fit with unlimited local and long distance and impressive “Fortune 500” business phone features. While there are no contracts, or start up fees, there is very little risk is selecting this plan option. Also, with no contracts, there are no penalties or cancelation fees.