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2.4
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Phonebooth

Phonebooth Verified Reviews & Ratings

Phonebooth is a business phone provider that offers VoIP services through their company owned network. Phonebooth is a division...
1999
Year Founded
24%
Recommend It
17
User Reviews
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Jason P.'s review forPhonebooth

I run IT for my company so I walked…

I run IT for my company so I walked into our office using this service for our Corporate office. Its a big undeetaking in switching out a phone system so I figured it wasnt a top priority at that time. Over the last year and a half I have had to call their support a few times and each time it has been extremely painful. The issue they have is, there is only 2 support technicians, think about that. Im not sure how many customers they have but lets say they have even on a low side, 200 customers. That means 2 people are supporting 200 customers. Its just very hard to be successful with that. I would call in during business hours with an issue, they would then log it and set to call me back, the problem is. they would call me back at 7 or 8 pm, when Im not at the office, then I would come in the next morning and call them back, they were both again on the phone and call me back at night. As an IT director, I would never recommend this service and will be replacing this ASAP with either Vonage or 8×8

I run IT for my company so I walked into our office using this service for our Corporate office. Its a big undeetaking in switching out a phone system so I figured it wasnt a top priority at that time. Over the last year and a half I have had to call their support a few times and each time it has been extremely painful. The issue they have is, there is only 2 support technicians, think about that. Im not sure how many customers they have but lets say they have even on a low side, 200 customers. That means 2 people are supporting 200 customers. Its just very hard to be successful with that. I would call in during business hours with an issue, they would then log it and set to call me back, the problem is. they would call me back at 7 or 8 pm, when Im not at the office, then I would come in the next morning and call them back, they were both again on the phone and call me back at night. As an IT director, I would never recommend this service and will be replacing this ASAP with either Vonage or 8×8

Would Recommend: No

I am out of the country and after years…

I am out of the country and after years of using this service, I got 0 help in resolving my problem of not being able to log in to my system. one of the worst support I have had the misfortune of using in the past 5 years. Looking for an alternative service…. NO THANKS

I am out of the country and after years of using this service, I got 0 help in resolving my problem of not being able to log in to my system.

one of the worst support I have had the misfortune of using in the past 5 years.

Looking for an alternative service….

NO THANKS

Would Recommend: No
Rick D.'s review forPhonebooth

I am having a billing issue. They…

I am having a billing issue. They are overcharging me every month (more than double what it should be) and I am unable to talk to anyone in Billing to fix the issue. When I call they always claim Billing is busy with other customers. I have called 5 times now, still no resolution and still have not yet spoken with anyone in Billing. It is all BS. I hate them.

I am having a billing issue. They are overcharging me every month (more than double what it should be) and I am unable to talk to anyone in Billing to fix the issue. When I call they always claim Billing is busy with other customers. I have called 5 times now, still no resolution and still have not yet spoken with anyone in Billing.

It is all BS. I hate them.

Pros: Product Works.
Cons: Support sucks.
Would Recommend: No
Thomas K.'s review forPhonebooth

Support is terrible. Change in platform…

Support is terrible. Change in platform caused persistent problems with vm and password recognition. If you want your customers to hear static when they are leaving voice mails this is the vendor for you. The initial support rep takes notes and then send you to “tier 2 support” oblivion. Three calls led to 45- 60 minute waits. I hung up. Now I cancel my account.

Support is terrible. Change in platform caused persistent problems with vm and password recognition. If you want your customers to hear static when they are leaving voice mails this is the vendor for you. The initial support rep takes notes and then send you to “tier 2 support” oblivion. Three calls led to 45- 60 minute waits. I hung up. Now I cancel my account.

Would Recommend: No

Migration recently has caused both…

Migration recently has caused both our offices to have phone issues and they dont seem to have a resolution. I have been happy with them prior to the migration but the migration has been poorly managed and causing all kinds of issues. I hope they can fix it quick or else I will have to look elsewhere.

Migration recently has caused both our offices to have phone issues and they dont seem to have a resolution. I have been happy with them prior to the migration but the migration has been poorly managed and causing all kinds of issues. I hope they can fix it quick or else I will have to look elsewhere.

Would Recommend: No
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Provider Overview

Phonebooth is a business phone provider that offers VoIP services through their company owned network. Phonebooth is a division of Bandwidth, Inc. They are one of the largest telecommunications providers in the world. Bandwidth.com was started in 1991 in Utah, and by 2009 they had built their own IP Voice network, FlexNetwork. Phonebooth serves many of the biggest household names on the internet, including Living Social, Pinger, Swype, Pandora, and BrooksBell. Phonebooth advertises a big business phone experience for a small business price. Phonebooth offers unlimited calls, auto attendants, intelligent call routing, group conferencing, voicemail transcription, and a GUI.

 

Phonebooth Pricing and Services

 

Most Popular Plan: Phonebooth OnDemand
Phonebooth’s OnDemand plan features a long list of features including: Unlimited local & long distance (for only $20.00 per user): Everything is included. There are no upgrade charges or add-ons. Instead, its one price for unlimited inbound and outbound calling in the continental
U.S. with built-in business calling features such as:
– Read Voicemails Wherever, Whenever: voice messages can be transcribed through voice-to-text transcription.
– Auto-Attendant: Virtual receptionists convey professionalism to all callers and also help you to work more efficiently. The auto-attendants come with customizable menu system that allows for greater individualization.
– HD Voice Quality: with a wired connection (cable or DSL) Phonebooth OnDemand calls will be crystal clear.
– Call Routing: “Find-Me,Follow-Me” ensures that users receive calls wherever need be by routing accordingly.
– Web 2.0 interface: A simple, easy to use web-based user control panel interface.
– Nationwide All-IP Network: all calls run through the all IP-CLEC Phonebooth owned network.
– 24/7 customer support: There are a number of support options readily available to each user.
– Reliability: Phonebooth is hosted in geographically dispersed data centers to ensure superior reliability.

While these features all are included with OnDemand, Phonebooth also allots for:
– 2 free phone numbers with the option to add additional numbers for $1 more per month
– Unlimited Auto-attendants
– Unlimited Groups (sales, support, etc.)
– Unlimited Voicemail Transcriptions

Pricing: The cost of OnDemand is charged a monthly at $20.00 per user with no options for upgrades or add-ons (aside from $1.00
more additional lines). Instead the provider supplies an inclusive service fit with unlimited local and long distance and impressive “Fortune 500” business phone features. While there are no contracts, or start up fees, there is very little risk is selecting this plan option. Also, with no contracts, there are no penalties or cancelation fees.

Screenshots
  • Menu
    Menu
  • Auto Attendant
    Auto Attendant
  • Setting Up
    Setting Up

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