Overall
2.6
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Phonebooth

Phonebooth is a business phone provider that offers VoIP services through their company owned network. Phonebooth is a division...
1999
Year Founded
40%
Recommend It
10
User Reviews
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Renata M.'s review forPhonebooth

If you enjoy holding for 30 mins plus…

If you enjoy holding for 30 mins plus just to get someone from support on the phone (who won’t be able to solve your issue), go with these guys. Otherwise, I’d recommend other options. They did a system upgrade that left half of our office with various issues that phonebooth has no idea how to solve. Frustrating given that we rely on phones to do our jobs….

If you enjoy holding for 30 mins plus just to get someone from support on the phone (who won’t be able to solve your issue), go with these guys. Otherwise, I’d recommend other options. They did a system upgrade that left half of our office with various issues that phonebooth has no idea how to solve. Frustrating given that we rely on phones to do our jobs….

Would Recommend: No

I don’t even know where to start…

I don’t even know where to start. From the beginning this company has been a nightmare to work with. When we moved we switched to Phonebooth. We had to configure a lot of things on our own which was fine. Unfortunately, I hit a road block where I needed them to actually transfer the line on their end to hook up the service. It took so long for them to figure it out. I think our business line was down for about a week. Fast forward to today! I received an email this morning that read: We’re excited to get you started with your phone system and you’re just a step away from completing setup of your account. Here’s your account information: What???!!! I’ve had my business number with them for almost a year. I called technical support and they said a lot of businesses don’t have their phone line hooked up because they are transferring to a new service. Why was I not notified about this transfer??? Instead I received an email after the fact with info on how to hook up my number. TERRIBLE COMPANY!!! I DO NOT RECOMMEND THE!!! Unless you’re going for cheap. Then by all means sign up with them, but I’m warning you – you get what you pay for! Currently looking for other alternatives. If you know of any let me know!

I don’t even know where to start. From the beginning this company has been a nightmare to work with. When we moved we switched to Phonebooth. We had to configure a lot of things on our own which was fine. Unfortunately, I hit a road block where I needed them to actually transfer the line on their end to hook up the service. It took so long for them to figure it out. I think our business line was down for about a week.

Fast forward to today! I received an email this morning that read:

We’re excited to get you started with your phone system and you’re just a step away from completing setup of your account. Here’s your account information:

What???!!! I’ve had my business number with them for almost a year. I called technical support and they said a lot of businesses don’t have their phone line hooked up because they are transferring to a new service. Why was I not notified about this transfer??? Instead I received an email after the fact with info on how to hook up my number.

TERRIBLE COMPANY!!! I DO NOT RECOMMEND THE!!! Unless you’re going for cheap. Then by all means sign up with them, but I’m warning you – you get what you pay for!

Currently looking for other alternatives. If you know of any let me know!

Pros: Cheap.
Cons: You get what you pay for!.
Would Recommend: No

Horrible. I have been a customer…

Horrible. I have been a customer for 4 years and am searching for alternatives. The service has never changed the whole time. Still no text messages, and voice-mail stores around 20 messages. The have “cancelled” my account after 3 weeks of a late payment on less than $80 with threat to release my numbers and a ridiculous fee to “reactivate”. If the service were better, it might get paid on time. And for a company that works with small business, you would think they would be more lenient with a late payment. Search more, I cannot recommend this to any small company.

Horrible. I have been a customer for 4 years and am searching for alternatives. The service has never changed the whole time. Still no text messages, and voice-mail stores around 20 messages.

The have “cancelled” my account after 3 weeks of a late payment on less than $80 with threat to release my numbers and a ridiculous fee to “reactivate”. If the service were better, it might get paid on time. And for a company that works with small business, you would think they would be more lenient with a late payment.

Search more, I cannot recommend this to any small company.

Pros: None.
Cons: No text messages.
Would Recommend: No
Billy C.'s review forPhonebooth

We have been with Phonebooth since …

We have been with Phonebooth since 2011 and wish we could escape. Horrible customer service, no accountability. Sold us on advanced features by the the sales team and that there were new services were to be up an coming – never came to fruition. No advances in technology (in over 5 years). Left us high and dry for the Desktop phone app which was taken out of Beta rather than fully developed (still can download the app within the portal – which does not work and is not supported for over 3 years). Voice to text (only available via email not text messaging) and most of the time is completely inaccurate,. Clients get cut off mid voicemail. Unable to upload voicemail greeting, actually have to have the system to call an outside number even to create a greeting.

We have been with Phonebooth since 2011 and wish we could escape. Horrible customer service, no accountability.

Sold us on advanced features by the the sales team and that there were new services were to be up an coming – never came to fruition. No advances in technology (in over 5 years).

Left us high and dry for the Desktop phone app which was taken out of Beta rather than fully developed (still can download the app within the portal – which does not work and is not supported for over 3 years).

Voice to text (only available via email not text messaging) and most of the time is completely inaccurate,.

Clients get cut off mid voicemail.

Unable to upload voicemail greeting, actually have to have the system to call an outside number even to create a greeting.

Pros: Cheap for small scale business / Expense for more than just a few users.
Cons: Customer Service and No Advances in Technology.
Would Recommend: No

I signed up for their service…

I signed up for their service, it’s down at least 5 to 6 times a month randomly. The worst thing is that when you call customer service they will take notes like a machine and will suggest that a customer service rep will get back within 24 hours. Well that is not true they will not get back to you for many business days, i usually call when over and over and if i am lucky i will get an email from their tech team. In short they have the Worst customer service, the rep you get on phone are just like some answering service who will take notes. If you have a business don’t even think about it, you can’t risk your business if it mainly depends on phone calls. i have already initiated port out and looks like are not cooperating with that either i hope i will not have to contact FFC, lets see

I signed up for their service, it’s down at least 5 to 6 times a month randomly. The worst thing is that when you call customer service they will take notes like a machine and will suggest that a customer service rep will get back within 24 hours. Well that is not true they will not get back to you for many business days, i usually call when over and over and if i am lucky i will get an email from their tech team. In short they have the Worst customer service, the rep you get on phone are just like some answering service who will take notes. If you have a business don’t even think about it, you can’t risk your business if it mainly depends on phone calls. i have already initiated port out and looks like are not cooperating with that either i hope i will not have to contact FFC, lets see

Pros: lowprice which is useless if it don't work.
Cons: no customer service and quality.
Would Recommend: No
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Provider Overview

Phonebooth is a business phone provider that offers VoIP services through their company owned network. Phonebooth is a division of Bandwidth, Inc. They are one of the largest telecommunications providers in the world. Bandwidth.com was started in 1991 in Utah, and by 2009 they had built their own IP Voice network, FlexNetwork. Phonebooth serves many of the biggest household names on the internet, including Living Social, Pinger, Swype, Pandora, and BrooksBell. Phonebooth advertises a big business phone experience for a small business price. Phonebooth offers unlimited calls, auto attendants, intelligent call routing, group conferencing, voicemail transcription, and a GUI.

Most Popular Plan: Phonebooth OnDemand
Phonebooth’s OnDemand plan features a long list of features including: Unlimited local & long distance (for only $20.00 per user): Everything is included. There are no upgrade charges or add-ons. Instead, its one price for unlimited inbound and outbound calling in the continental
U.S. with built-in business calling features such as:
– Read Voicemails Wherever, Whenever: voice messages can be transcribed through voice-to-text transcription.
– Auto-Attendant: Virtual receptionists convey professionalism to all callers and also help you to work more efficiently. The auto-attendants come with customizable menu system that allows for greater individualization.
– HD Voice Quality: with a wired connection (cable or DSL) Phonebooth OnDemand calls will be crystal clear.
– Call Routing: “Find-Me,Follow-Me” ensures that users receive calls wherever need be by routing accordingly.
– Web 2.0 interface: A simple, easy to use web-based user control panel interface.
– Nationwide All-IP Network: all calls run through the all IP-CLEC Phonebooth owned network.
– 24/7 customer support: There are a number of support options readily available to each user.
– Reliability: Phonebooth is hosted in geographically dispersed data centers to ensure superior reliability.
 

While these features all are included with OnDemand, Phonebooth also allots for:
– 2 free phone numbers with the option to add additional numbers for $1 more per month
– Unlimited Auto-attendants
– Unlimited Groups (sales, support, etc.)
– Unlimited Voicemail Transcriptions

Pricing: The cost of OnDemand is charged a monthly at $20.00 per user with no options for upgrades or add-ons (aside from $1.00
more additional lines). Instead the provider supplies an inclusive service fit with unlimited local and long distance and impressive “Fortune 500” business phone features. While there are no contracts, or start up fees, there is very little risk is selecting this plan option. Also, with no contracts, there are no penalties or cancelation fees.

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