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4.4
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Noble Systems

Based out of Atlanta, Georgia, Noble Systems has a long history of call center software innovation. With beginnings reaching...
1989
Year Founded
100%
Recommend It
2
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Overall, it is a good product. It does…

Overall, it is a good product. It does what we wanted it to do. In the beginning it might be frustrating, but it will get better!

Overall, it is a good product. It does what we wanted it to do. In the beginning it might be frustrating, but it will get better!

Would Recommend: Yes

A world of options and choices to do…

A world of options and choices to do almost anything you can imagine with a call center

A world of options and choices to do almost anything you can imagine with a call center

Pros: The Noble solution suite offers nearly everything conceivable option across all functions of an integrated call center including ability to operate a variety of outbound campaign types, a seamless blending environment to optimize staffing to handle inbound demand and outbound needs. The agent screens offer a ton of options for dynamic customization based upon each record and loads of automation to remove repetitive tasks and reduce human error.
Cons: With so many options, it can be daunting at the beginning to begin to assess and document how to go about starting down the path towards system deployment. I highly recommend utilizing the Noble U classes ahead of time to learn how the system fits all the modules together and to begin to grasp all of the system's functionalities.
Would Recommend: Yes
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Provider Overview

Based out of Atlanta, Georgia, Noble Systems has a long history of call center software innovation. With beginnings reaching back to 1985, President James K Noble discovered the unique benefits of utilizing predictive dialing solutions in his own call center operations. Recognizing how powerful these tools can be, he formed Noble Systems in 1989 to package and provide not only predictive dialer solutions, but eventually an entire Contact Center platform, utilizing VoIP and all the benefits that come with IP based telephony.

Noble Systems offers a wide range of award winning products and solutions including both outbound and inbound as well as blended contact center solutions, with call management, agent desktops, digital recordings, IVR, messaging, IP and VoIP telephony and even omnichannel solutions. Their mission is to deliver industry leading, best-in-class solutions, as well as providing superior customer service to help achieve that ultimate level of customer satisfaction.

Beyond a robust and complete contact center platform, Noble Systems provides strategy planning as well as resource management and even compliance tools to ensure the platform and your agents are performing with the highest efficiency possible. Noble Systems solutions allow companies to communicate with their customers more effectively through multiple channels beyond just call center capabilities, including email, SMS< and web chat.

Noble Systems offers a variety of solutions including:

Contact Center

  • Outbound (Predictive Dialing)
  • Inbound 100
  • Inbound (ACD)
  • Call Management
  • Agent Desktop
  • Management Desktop
  • Digital Recording
  • IVR
  • Messaging
  • IP & VoIP (including SIP)
  • Omnichannel

Workforce Management

  • Workforce Engagement
  • Quality Management
  • Recording
  • Performance Management

Analytics

  • Best Time to Call
  • Campaign Management
  • Automated Decisioning
  • Speech Analytics
  • Quality

Infrastructure Solutions

  • Compliance & Security
  • Cloud Enterprise

SMB Solutions

  • TouchStar
  • CCS

Awards and Recognition

Noble Systems has won numerous awards for their products and technologies, dating all the way back to 1999. Most recently, Noble has continued to win awards and recognition including:

2017

  • Product of the Year Award from Communications Solutions for Noble Secure Payment Assist
  • Top 10 Contact Centre Software and Technology from CallCentreHelper.com for Noble Enterprise Solution
  • CECP Vanguard Award from PACE for Noble Systems
  • Vendor of Excellence award from PACE
  • Chairman’s Award from PACE
  • Product of the year from Customer for Noble Composer Multi-session Agent

2016

  • Contact Center Technology Award from Customer for Noble Inbound 100
  • North American Outbound Dialing Market Share Leader from Frost & Sullivan
  • Product of the Year Award from Communications Solution for Noble Harmony (v5.1)
  • Tech Culture Award from TMCnet
  • Product of the Year form Customer for Noble Compliance Appliance
  • Top 40 Technology Innovator from Technology Association of Georgia

2015

  • North American Outbound Dialing Market Share Leader from Frost & Sullivan
  • Product of the Year Award from Communications Solutions for Noble Maestro v8
  • Contact Center Technology Award from Customer for Noble Messaging Management Console
  • Technovation Ward from PACE for Noble TCPA Compliance Solution
  • Top 40 Technology Innovator from Technology Association of Georgia
  • Product of the Year from Customer for Noble CallTech Total Contact

 Editors Bottom Line

With a long history ranging back to the 80’s, Noble Systems has an edge in this industry, with a deep understanding of not only what a contact center requires to perform at its peak efficiency, but also how to deliver the best performance and platform to their own customers. Their solutions have continuously won awards throughout the years with constant innovation and evolution of their product offerings over time. With the ability to deliver an entire contact center solution that expands beyond simple inbound calling, Noble Systems offers a very compelling platform that will meet the needs of just about any business of any size, from SMB to Enterprise organizations.

Starting with their beginnings of outbound predictive dialers, Noble Systems has expanded to include Inbound calling functionality, which can be blended with outbound services to cover all the bases. Call management and workforce management solutions will help your contact center stay on top performance, providing your center with deep insights on where and how to improve in anyway. Building off of VoIP and even SIP telephony, Noble Systems has a solution that can fit in with what any organization needs, and can deliver the imperative features and functions that any call or contact center requires in this rapidly changing market.

Noble Systems has kept ahead of the times, offering a complete omnichannel platform to expand a call center into a fully-fledged contact center with new forms of communications for customers and clients, including the previously mentioned web chat, as well as SMS and email support. Expanding into a complete contact center will allow your business to gain an upper-edge on the competition, as well as offering your clients the best service that they deserve — something that Noble Systems places a strong focus on themselves, as well.

But beyond just a platform on which to communicate, Noble Systems also expands into both Workforce Management, Quality Management, and Performance Management solutions with features like call recording, and deep analytics to help your business understand and manage key aspects including the peak call hours, campaign management, automated decisioning, and speech analytics to maintain the highest level of quality possible. Noble Systems offers a complete and total contact center platform with just about every tool necessary to deliver the best possible service and support for any size business.

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