The service quality is good for the most part. The service staff has been very responsive and helpful to emails sent. Happy with my decision to be with FreedomVoice.
FreedomVoice was founded in 1996 by Eric Thomas. Originally founded to provide toll-free numbers to small and medium sized businesses, FreedomVoice became a pioneer in the telecommunications industry, inventing bleeding-edge technologies such as location-aware business phone numbers, inbound calling tracking software, and the WebLINK Internet Control Panel. FreedomVoice is based out of Encinitas, CA, and proudly manages all its tech support in-house. FreedomVoice's Freedom IQ empowers small businesses and includes all the features of higher-end voice providers, such as hosted PBX, Dynamic Auto Attendant, and Third Party Software Integration.
Most Popular Service: FreedomEdge – FreedomVoice offers a wide variety of virtual phone system plans full of numerous features and tools along with toll free numbers. The service plans, which are divided into three categories, are each based on the amount of voicemail boxes and included minutes. Amongst the three categories, the FreedomEdge plan is the middle ground in terms of pricing, minutes, and voicemail boxes.
The FreedomEdge plan, along with all other service plans, comes chock full of numerous services including: Auto Attendant, Call Screening and Blocking, Email Delivery of Messages, Call Forwarding, Toll Free Number or Local, Call Screening and Blocking, Call Queue, WebLINK Internet Control Panel, ACD Call Routing, Auto Attendant Greeting, Follow-Me-Call Forwarding, Internet Fax, Hold Music & ACD Routing
In addition to the standard features above, FreedomEdge also comes with 25 voicemail boxes and 1000 included minutes per month (with additional charges for overages). FreedomEdge also allows for add-on
features, which are subject to individual monthly charges. Some add-on features include: Professional Voice Talents, Voicemail Transcription, Record Calls, Custom Solutions. Custom solutions are available on
a quote basis.
FreedomEdge offers a toll free number; however, in place of it users can opt for a local virtual phone number in the city and state of their choice. In using a local number, users do not have to pay for calls that don’t use call forwarding to send callers live. Only time spent connected is against your plan. Additionally, using a local virtual phone number allows users to track advertising response by location. Once users are customers of FreedomVoice, they can add other numbers in different cities, as well as use WebLink call reports to track the effectiveness of their campaigns.
Pricing: Pricing is dependent on the service plan (and add-on features if applicable) selected. However charges start 24.95 per month and includes all the features listed above. If users go over the allotted minutes, there is an overage fee of 4.5 ¢ for each additional minute. Additionally, the FreedomEdge plan, as well as all other plan options, comes with a 30-day free trial.