Flowroute

I have been with Flowroute for years. In the beginning years, tech support was great and service was great. Something has happened over the last year where they made changes and assumed everyones’ configuration would simply work with server changes, but they have miscalculated much and left several of my customers without service. When contacting their tech support these days, you will get “It is your problem, hire a tech guy to help you connect with our servers”. I am done trying to troubleshoot their issues and will simply move each client that complains to another platform.

Flowroute is a horrible company. Their support SUCKS! I cannot stress that enough! If you ever have an issue, its always on your side. Never their fault, even if you can prove it. I cannot stress to STAY AWAY from these people enough! We have dealt with their support so many times. Calls wont connect, then they will go through suddenly. You call them to investigate it, they could care less. Currently porting all of our numbers OUT of Flowroute!

I have been using Flowroute for 5 years now. They just instituted a new Administrative Fee (As of Nov. 1, 2019) that is costing me $80+ per month. I was notified about the new fee 4 days before I was charge and given no time at all to switch to a new provider. Right now I have a total of $220 per month just in fixed monthly fees that does not go towards anything other than keeping the account open. That is ridiculous. I am now working on moving everything away from Flowroute to a new provider.

Once you give this company money you can go ahead and kiss it good bye. I have had other instances where they charged incorrectly due to poor quality numbers getting spammed so I asked for the money back since they did not have clean phone numbers and they refused. I have also had a similar issue with their texting service and again refused to refund anything due to spam on their so called “Clean Numbers”. I will never be using them again…to many other options out there. No reason to waste your money.

Stay away. This is scam. The worst. You can’t seem to close your account.

We’ve used Flowroute now for a few months and are extremely happy with the service. Compare to others we’ve used, they’ve been the best. I also understand they are an actual carrier now which has made porting very easy in our experience.

The only negative I would say is that as a reseller with multiple customers, we have to create separate Flowroute accounts and billing is a bit of a chore, but those weaknesses are relatively easy to overcome with internal processes and I understand they are working on a multi-account portal.

We tried to port some numbers with FlowRoute, which according to flowroute website were portable. We were exchanging e-mails for a 3-4 days, because the invoices were “outdated” and after 5 days they notified us that the numbers are not even part of their network. (In other words not portable) I don’t want to go to the rest of the story, because it’s more personal, but adding up all the work for scan, e-maling, calling and etc – we lost about 3 hours just to hear “The web site is not very accurate when it comes to DID porting. When you port numbers please call us first”

As someone who has worked with dozens of telcos in my career, FlowRoute has been the hands-down best carrier to work with. Easy to use, friendly staff, reliable, and affordable.

I only wish I could more easily transition over clients who are entrenched with carriers who could care less about addressing issues and maintaining transparency when issues arise.

Flowroute’s customer service cannot be beat. Its team of telecom experts are there to provide the highest quality service and completely remove the frustration and complexity around porting. If you find yourself saying, “There’s got to be a better way!” Look no further than Flowroute.

Overall very little problems with Flowroute. Powerful platform, lots of options, easy to use!

Randomly canceled my account with no explanation. This seems to be a common issue with the support agent Christine M. She boasts she “Earned the title “Sleuther” for investigating and solving a multitude of fraud cases”. Unfortunately the way she investigates is by terminating accounts without any reasoning and then blocking your email and phone number so you can’t call customer service. I had to file a charge back with Amex. If nothing else, it’s worrying that a level 1 customer service agent has the ability to wipe out your organizations telephony systems with no oversight from a higher up. Additionally, the lack of appeal, explanation, and then preventing any type of contact is simply insane.

Additional, she cited section 3.1 of the user service agreement whish is interesting because it isn’t actually a part of their user agreement at the time of writing this or when I was banned or when I joined. To be clear, the agreement I entered does allow termination, however it’s a little strange that she’s citing a section that is blatantly incorrect.

I switched to another service and have not had a single issue since in the year I have been with the other service.

Here’s the email I was sent:
————–

Hi (removed),

Flowroute will no longer be offering you service at this time due to extreme inconsistencies in your account information and/or history.

Here is the relevant section from the user agreement you accepted that allows us to make this decision.

3.1 You acknowledge and agree that the Services shall be offered by Flowroute subject to continued availability of any of the Services in any jurisdiction, country or to any location. You acknowledge and agree that Flowroute may elect not to offer the Services in or to any particular jurisdiction, location or country, or may block Services to or from any particular jurisdiction, location or country if we determine, in our sole discretion, that the continuation of such Service is not permitted or advisable.

There is no process for you to dispute this decision, and this decision is final.

Sincerely,

Christine M.
Flowroute Support