As someone who has worked with dozens of telcos in my career, FlowRoute has been the hands-down best carrier to work with. Easy to use, friendly staff, reliable, and affordable.
I only wish I could more easily transition over clients who are entrenched with carriers who could care less about addressing issues and maintaining transparency when issues arise.
Flowroute’s customer service cannot be beat. Its team of telecom experts are there to provide the highest quality service and completely remove the frustration and complexity around porting. If you find yourself saying, “There’s got to be a better way!” Look no further than Flowroute.
Overall very little problems with Flowroute. Powerful platform, lots of options, easy to use!
Randomly canceled my account with no explanation. This seems to be a common issue with the support agent Christine M. She boasts she “Earned the title “Sleuther” for investigating and solving a multitude of fraud cases”. Unfortunately the way she investigates is by terminating accounts without any reasoning and then blocking your email and phone number so you can’t call customer service. I had to file a charge back with Amex. If nothing else, it’s worrying that a level 1 customer service agent has the ability to wipe out your organizations telephony systems with no oversight from a higher up. Additionally, the lack of appeal, explanation, and then preventing any type of contact is simply insane.
Additional, she cited section 3.1 of the user service agreement whish is interesting because it isn’t actually a part of their user agreement at the time of writing this or when I was banned or when I joined. To be clear, the agreement I entered does allow termination, however it’s a little strange that she’s citing a section that is blatantly incorrect.
I switched to another service and have not had a single issue since in the year I have been with the other service.
Here’s the email I was sent:
————–
Hi (removed),
Flowroute will no longer be offering you service at this time due to extreme inconsistencies in your account information and/or history.
Here is the relevant section from the user agreement you accepted that allows us to make this decision.
3.1 You acknowledge and agree that the Services shall be offered by Flowroute subject to continued availability of any of the Services in any jurisdiction, country or to any location. You acknowledge and agree that Flowroute may elect not to offer the Services in or to any particular jurisdiction, location or country, or may block Services to or from any particular jurisdiction, location or country if we determine, in our sole discretion, that the continuation of such Service is not permitted or advisable.
There is no process for you to dispute this decision, and this decision is final.
Sincerely,
Christine M.
Flowroute Support
We have used Flowroute for several years. All along we have been highly impressed with their call quality, customer support, and price. They have scaled with us as our business has grown. We recently discovered their APIs which has been a godsend for us – because we can now manage our phone numbers in an automated fashion. Another important factor for us was to have SMS. Flowroute’s Messaging API solved that gap for us – although you do need to have some developer skills to implement.
Founded by Bayan Towfiq, Jordan Levy and Sean Hsieh, Seattle, WA-based Flowroute is designed from the ground up to give customers unparalleled access to the global telephone network. As one of the only carrier-grade VoIP providers to offer SIP trunking, SMS messaging and DIDs, Flowroute is known for their innovative solutions, and their unique capabilities. Whether your business is already utilizing an IP PBX, or needs a way to build voice and SMS functionality right into their apps, Flowroute offers everything you need.
With a focus on SIP Trunking, Flowroute has developed their own unique methodology for bypassing data centers and Session Border Controllers. By delivering voice data in a “point-to-point” transmission, the service can ensure connections are direct, quick and without interruption. With SMS functionality, your business can send long-code messages, blast announcements, offer support or even enable two-factor authentication. Backed by Flowroute’s Carrier-Grade network, and a strong focus on securing data throughout transmission, customers can also have the piece of mind that speeds are competitive, and both security and stability are promised.
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In recent years, Flowroute has been routinely recognized for the quality of service offered and ability to expand, making Inc. Magazine’s list of the 5,000 Fastest Growing Private Companies in the US for 2013, and Deloiitte’s 2013 Technology Fast 500 list. Even more recently, Flowroute has been named a Top Innovator in Communications Development by the Devies Awards in 2017, and even Frost & Sullivan’s Enabling Technology Award for their communications platform SaaS offering. With a pedigree like this, its safe to consider Flowroute a leading provider for cloud-base communications.
With humble SIP trunking beginnings, Flowroute managed to develop a new methodology of transmitting voice data, one that bypasses previous speed bumps and security holes in standard voice networks. Overtime the platform has been expanded to include SMS messaging with capabilities including two-factor authentication, phone number masking, and long-form messages, rivaling providers like Twilio and Nexmo. More recently, Flowroute has added support for Developer APIs, allowing users to built out their own platforms utilizing Flowroute’s services, or even embed Flowroute services into existing applications.
The strength of Flowroute’s platform lies of course within the cloud and over-the-top communication offerings that enable businesses enhance control over the services, between developer APIs and web-management portals. Combined with unique transparency and a “feedback loop” with users, and Flowroute has a recipe for success, one agile enough to meet the needs of any business as fast as possible. This unique combination of capabilities has allowed Flowroute to offer a completely different user experience.
