Flowroute

I have been using Flowroute for 5 years now. They just instituted a new Administrative Fee (As of Nov. 1, 2019) that is costing me $80+ per month. I was notified about the new fee 4 days before I was charge and given no time at all to switch to a new provider. Right now I have a total of $220 per month just in fixed monthly fees that does not go towards anything other than keeping the account open. That is ridiculous. I am now working on moving everything away from Flowroute to a new provider.

Once you give this company money you can go ahead and kiss it good bye. I have had other instances where they charged incorrectly due to poor quality numbers getting spammed so I asked for the money back since they did not have clean phone numbers and they refused. I have also had a similar issue with their texting service and again refused to refund anything due to spam on their so called “Clean Numbers”. I will never be using them again…to many other options out there. No reason to waste your money.

Stay away. This is scam. The worst. You can’t seem to close your account.

We’ve used Flowroute now for a few months and are extremely happy with the service. Compare to others we’ve used, they’ve been the best. I also understand they are an actual carrier now which has made porting very easy in our experience.

The only negative I would say is that as a reseller with multiple customers, we have to create separate Flowroute accounts and billing is a bit of a chore, but those weaknesses are relatively easy to overcome with internal processes and I understand they are working on a multi-account portal.

We tried to port some numbers with FlowRoute, which according to flowroute website were portable. We were exchanging e-mails for a 3-4 days, because the invoices were “outdated” and after 5 days they notified us that the numbers are not even part of their network. (In other words not portable) I don’t want to go to the rest of the story, because it’s more personal, but adding up all the work for scan, e-maling, calling and etc – we lost about 3 hours just to hear “The web site is not very accurate when it comes to DID porting. When you port numbers please call us first”

As someone who has worked with dozens of telcos in my career, FlowRoute has been the hands-down best carrier to work with. Easy to use, friendly staff, reliable, and affordable.

I only wish I could more easily transition over clients who are entrenched with carriers who could care less about addressing issues and maintaining transparency when issues arise.

Flowroute’s customer service cannot be beat. Its team of telecom experts are there to provide the highest quality service and completely remove the frustration and complexity around porting. If you find yourself saying, “There’s got to be a better way!” Look no further than Flowroute.

Overall very little problems with Flowroute. Powerful platform, lots of options, easy to use!

Randomly canceled my account with no explanation. This seems to be a common issue with the support agent Christine M. She boasts she “Earned the title “Sleuther” for investigating and solving a multitude of fraud cases”. Unfortunately the way she investigates is by terminating accounts without any reasoning and then blocking your email and phone number so you can’t call customer service. I had to file a charge back with Amex. If nothing else, it’s worrying that a level 1 customer service agent has the ability to wipe out your organizations telephony systems with no oversight from a higher up. Additionally, the lack of appeal, explanation, and then preventing any type of contact is simply insane.

Additional, she cited section 3.1 of the user service agreement whish is interesting because it isn’t actually a part of their user agreement at the time of writing this or when I was banned or when I joined. To be clear, the agreement I entered does allow termination, however it’s a little strange that she’s citing a section that is blatantly incorrect.

I switched to another service and have not had a single issue since in the year I have been with the other service.

Here’s the email I was sent:
————–

Hi (removed),

Flowroute will no longer be offering you service at this time due to extreme inconsistencies in your account information and/or history.

Here is the relevant section from the user agreement you accepted that allows us to make this decision.

3.1 You acknowledge and agree that the Services shall be offered by Flowroute subject to continued availability of any of the Services in any jurisdiction, country or to any location. You acknowledge and agree that Flowroute may elect not to offer the Services in or to any particular jurisdiction, location or country, or may block Services to or from any particular jurisdiction, location or country if we determine, in our sole discretion, that the continuation of such Service is not permitted or advisable.

There is no process for you to dispute this decision, and this decision is final.

Sincerely,

Christine M.
Flowroute Support

We have used Flowroute for several years. All along we have been highly impressed with their call quality, customer support, and price. They have scaled with us as our business has grown. We recently discovered their APIs which has been a godsend for us – because we can now manage our phone numbers in an automated fashion. Another important factor for us was to have SMS. Flowroute’s Messaging API solved that gap for us – although you do need to have some developer skills to implement.

Be aware of these thieves,
all of the sudden because i was travelling in 2 different countries, they stopped the service, and canceled my premium number after 2 years of using it, printed it.
they are unreliable, your business can go down in 1 day with this company.

here is the email proof:

Christine M. Flowroute Hello ,
Flowroute will no longer be offering you service at this time due to extreme inconsistencies on your account.
Here is the relevant section from the user agreement you accepted that allows us to make this decision.
3.1 You acknowledge and agree that the Services shall be offered by Flowroute subject to continued availability of any of the Services in any jurisdiction, country or to any location. You acknowledge and agree that Flowroute may elect not to offer the Services in or to any particular jurisdiction, location or country, or may block Services to or from any particular jurisdiction, location or country if we determine, in our sole discretion, that the continuation of such Service is not permitted or advisable.
There is no process for you to dispute this decision, and this decision is final.
Sincerely,
________________________________________
How satisfied are you with your support experience?

| Very Dissatisfied | Somewhat Dissatisfied | Somewhat Satisfied | Very Satisfied |
Christine M.
Flowroute Support

xxxx@hotmail.com 2017-03-30 12:43:20 UTC
Hi,
Attached my passport and bank statement from china.
I am not sure when the time I registered I used this address or not, was long time ago.

Regards.

Christine M. Flowroute 2017-03-30 12:31:51 UTC
Hello ,
Some information on your account was unable to be verified and your account has been flagged for a manual review.
We will need to verify the signup information before the account can be fully activated for full access to our services.
In order to activate the account, please provide us with:
1) A copy of your passport or government-issued photo ID
2) A copy of a recent bank statement or utility bill with your name and billing address on it. This document should be no more than three months old.
You may attach scanned copies of these documents to a reply on this ticket. Please ensure that the scanned images are readable before sending them.
Please let me know if you have any additional questions or if I can be of any further assistance.
Sincerely,
Christine M.
Flowroute Support

xxxx@hotmail.com
please unblock my account
it was me who accessed it from different countries.

thank you.

Flowroute has been our phone provider for over 5 years now. I’ve always received great service from them (second to none!) and they’ve always been willing to help me work through whatever issues the internet has thrown at me. Even getting Fax over VOIP to work! Awesome service, reasonable pricing and reliable, low lag connectivity. Fulfills our needs!

Setup required some technical skills, but not a huge amount. Once I got the QoS settings ironed out on my router, the sound quality was quite good, but had some jitter and break up for long sentences/continual talk in the outbound direction but none on the inbound (likely due to asymmetric bandwidth on my cable connection).On the whole, I am now getting better service and more features for $50 less per month than I was with my AT&T landline. Since I already had the UPS for everything to function in case of power outage and the router, there was minimal capital expense in switching (< 3 month payback) despite buying new IP phones.

Excellent service, price and quality! Really enjoy using FlowRoute!

Made the Jump to go into production with them earlier this month after fairly decent shake down. Great API, even though I don’t use it currently and great reputation.But the rub is that if you are a “Service Provider” their back office isn’t going to be that great. They use multiple CLECs, I’m told. When you go to port numbers they want a current copy of a bill and an LOA – All standard. No Biggie. But if each of your DIDs aren’t listed ( per DID) on the losing carriers bill be prepared for failure. Yes they want to see every number listed separately. I have have 4 C/LECs and another voip provider that I want to port from approx 300 number in total next month. So you can beg the losing provider for a CSR or screen print each number from the losing providers portal ,if they have one, because what Flowroute really wants is a bill with each number listed separate. Of course this made perfectly clear in their documentation. You submit the order and before they even submit order to the company that actually does their port orders, they fail it. For what ever reason they didn’t do that on the first live order we gave them, Just the subsequent ones.And about porting. The use different CLECS they say. So if you, as a service provider using their trunk product, upload a bunch of port request, all on the same losing carrier for which you are already billed and execute an LOA for, upload a batch of numbers, which because they are in different of their CLECs area, instead of getting them done as soon as available the order sits there and waits until they get the very last port date.. Put another way – instead of porting what you can on the first available date they actually push the order back to they are all done at once. They don’t give you any feedback When you call because they missed the port date, as provided by the losing provider, tech support has to run around and figure out why. I can understand why Flowroute would want to do this for a single retail customer. But we are not changing the connection between us and our customer but rather the PSTN and our switch. Flowroute doesn’t have a method to distinguish between their customer bases.Another odd issue is that for 8XX they are resporg. They use a third party for porting PSTN. It comparison it is taking them 9+ more days to port than another VOIP aggregator we use. They can’t or won’t get a CSR to verify data. So if you need a great provider for a business or a slick API they are a great choice. If you need a business partner in the wholesale world, consider your options.

Extremely helpful with great degree of patience in helping setup PBX. Comfortable with configuration advice on both Asterisk and Freeswitch.Response to questions usually quick – same day. All-around quality service in all aspects.