Impossible to get them on the phone. Wait times of up to 2 hours common. I called today and they told me to call back on Monday !? Also many times the phone lines don’t work people call and get a busy signal. Do not depend on Evoice if you run a business.
BEWARE!!!! Evoice has been scamming…
BEWARE!!!! Evoice has been scamming us!!! They charged us for over two years after cancelling!!! You cant cancel service online, and they don’t respond to billing enquiries by email (no written records, only by phone = scam.) We contested. They hang up on us. To be clear, and if in doubt, that service was NEVER USED. They knew it, but still did not want to reverse the charges. I wonder how many people got scammed. Would give 0 stars.
Do not use this service. They have…
Do not use this service. They have taken close to $200 from me for a service that I have NEVER used and NEVER signed up for. I believe they are conning people, not sure how or why but they sure got me somehow. Only return a very small portion of my money but they charged me for things I did not even use.
They refuse to cancel the service. I…
They refuse to cancel the service. I will need to block them at my bank. I have tried the following:
– Attempted to find a close option on their web portal (failed)
– Requested closure via their web portal (failed)
– Requested closure via web chat (failed)
– Requested closure via their phone number. Their representative put me on hold for 10 min and then told me that my US number is not a US number.
Do not recommend this company…
Do not recommend this company. Been with them for over 10 years and we noticed that they been charging secret fees and late charges when we are not late. Recommend finding another company.
Founded in Menlo Park, CA in 2000 by Wendell Brown and Craig Taro Gold, eVoice was later bought by AOL in 2001. In 2004, the brand eVoice brand name was acquired by j2 Global. eVoice provides local and toll-free numbers to small businesses in the US and Canada. They specialize in virtual numbers, and offer many high-end features at low, metered, rates.
eVoice Pricing and Services
Most Popular Plan: Virtual PBX Solutions – eVoice offers a multitude of plan options, each equipped with features, allotted extensions, and minutes. Plans are divided by the services and features they include. While each plan features included extensions, features, and minutes, the most popular plan is the most inclusive. This plan charges a flat monthly fee and includes 5 extensions, 1000 monthly minutes, as well as a 30 day free trial. In addition to this, this plan also comes with VIP setup and support, both local and toll free numbers, and vanity number search.
In terms of support, users will be contacted by eVoice’s support team within one business day (after choosing their plan) to assist with the setup of extensions and greetings. Additionally, the support team will provide users with a direct line for ongoing service. In regards to the 5 included extensions, eVoice includes 5 mailbox extensions, along with unlimited virtual extensions, which can be pointed to any user
mailbox. If users go over the allotted minutes, additional minutes are available at a per minute rate.
Also, in regards to the mobility, the mobile app is available for iPhone, Android, and Blackberry platforms. The mobile app allows users’ phones to make and receive calls using a WiFi connection or 3G/4G network. This allows users to save money as they use data connection for calls as opposed to their service plan’s minutes. Also, the mobile app includes features such as Caller ID, Voicemail-to-Text, Admin. Box, Voicemail Search, Use Existing Contacts, and Speed Dial.
Aside from the features included above, this plan (along with others) comes with the standard set of core features, including: 800 Number, Auto Attendant, Business Phone System, Call Forwarding, Call Routing, Caller ID and Blocking, Call Transfer, Call Usage and History, Call Screening and Announce, Conference Calling, Dial-by-Name Directory, Free Phone Numbers, Free Voicemail, Internet Phone Number, Internet Voicemail, Local Number, Mobile Apps (iPhone, Android, and Blackberry), Music On Hold, Online Administration, Online Voicemail, Professional Greetings, Sequential Ringing, Speed Dial, Toll-Free, Toll-Free Number, Toll-Free Voicemail, US & Canada Local Numbers, Virtual Assistant, Virtual Office, Voicemail-to-text, Virtual PBX, Virtual Phone System, Virtual Receptionist, Virtual Voicemail, Voice Messaging Services, and Voicemail Service.
In regards to International Calling, eVoice allows users to forward calls to an international number. To determine pricing, eVoice offers a calculator that determines pricing based on the location the user selects. This calculator can be found by logging into user account and clicking HELP>scroll down to International Calling Rates>select the letter of the country the call is going to.
Pricing: The most popular virtual PBX solution comes with a monthly charge of $29.95. While this fee includes the above features, it does not include any add-on charges or overage charges. This plan offers 1000 free minutes; however, if users go over their allot minutes, additional minutes are available at a rate of 3.9 cents per minute.
Aside from the standard price each add on feature is subject to additional individual pricing: Call Recording: record call and store audio files for later use—$5.95 per month, per extension Web Conferencing: host online meetings, share your desktop, and have real time collaboration– $$9.95 per month.
As stated above, international call forwarding is subject to additional charges. Charges are determined by the calculator based on the country’s location. This calculator can be found by logging into user account and clicking HELP>scroll down to International Calling Rates>select the letter of the country the call is going to.