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eVoice

eVoice Verified Reviews & Ratings

Menlo Park, CA
Founded in Menlo Park, CA in 2000 by Wendell Brown and Craig Taro Gold, eVoice was later bought by...
2000
Year Founded
16%
Recommend It
19
User Reviews
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I ma regular customer since 6 years. I…

I ma regular customer since 6 years. I called customer service to get a new phone no ported to my account. There was this Samera An indian accent grumpy woman who kept talking, loudly and didn’t even listen to what I have to say. I asked her for a support email and She kept saying the email in the most unprofessional manner. When I asked her to spell out exactly she got irritated and hung up on me. One of the most un professional experience I have had dealing with Telecom

I ma regular customer since 6 years. I called customer service to get a new phone no ported to my account. There was this Samera An indian accent grumpy woman who kept talking, loudly and didn’t even listen to what I have to say. I asked her for a support email and She kept saying the email in the most unprofessional manner. When I asked her to spell out exactly she got irritated and hung up on me.

One of the most un professional experience I have had dealing with Telecom

Pros: better priced than ring central.
Cons: worst cs probably sourced in Covi.
Would Recommend: Yes

Customer service answer takes very long…

Customer service answer takes very long time. A new account I just cancelled an account – opened last week! Since I keep calling to fix my company name and address misspelling by them, and when I asked to add my only number I have, I was in shocked that the answer was – eVoice cant add the phone-number which the invoice for !? Also, careful from their hiding fees…as: Regulatory recovery fee + Administrative fee ! NOT RECOMMANDED AT ALL !!!

Customer service answer takes very long time. A new account I just cancelled an account – opened last week! Since I keep calling to fix my company name and address misspelling by them, and when I asked to add my only number I have, I was in shocked that the answer was – eVoice cant add the phone-number which the invoice for !? Also, careful from their hiding fees…as: Regulatory recovery fee + Administrative fee !

NOT RECOMMANDED AT ALL !!!

Would Recommend: No
Heidi G.'s review foreVoice

I bitterly regret starting this…

I bitterly regret starting this service. Now I have discovered how unreliable it is and how terrible / ineffectual the customer service is I wish I could change but I am held ransom by my business phone number – it is printed on my trucks and all of my marketing material so to change my number would be very expensive. The service constantly doesn’t work and then the customer service never reply to emails, rarely answer the phone and when they do you often get cut off and then have to sit on hold for ages again. Stay Away from Evoice!!!!!

I bitterly regret starting this service. Now I have discovered how unreliable it is and how terrible / ineffectual the customer service is I wish I could change but I am held ransom by my business phone number – it is printed on my trucks and all of my marketing material so to change my number would be very expensive.
The service constantly doesn’t work and then the customer service never reply to emails, rarely answer the phone and when they do you often get cut off and then have to sit on hold for ages again.
Stay Away from Evoice!!!!!

Pros: Great description. Should be a great service.
Cons: Bad customer service. Unreliable Service.
Would Recommend: No
Charles L.'s review foreVoice

Used evoice for my business for 2 yrs….

Used evoice for my business for 2 yrs. Everything was going good until it started redirecting me to a strange page appx 7 months ago when I log into my desktop & mobile app: https://www.ucmmail.com/startpage.asp Evoice can’t tell me why or what this page is, so I canceled my acct. BE VERY CAREFUL.

Used evoice for my business for 2 yrs. Everything was going good until it started redirecting me to a strange page appx 7 months ago when I log into my desktop & mobile app: https://www.ucmmail.com/startpage.asp

Evoice can’t tell me why or what this page is, so I canceled my acct.

BE VERY CAREFUL.

Pros: Easy to use but...
Cons: Possibly hacked.
Would Recommend: No

Had service 6 years. Poor all the way…

Had service 6 years. Poor all the way around. Poor call quality. App takes too long to show missed caller IDs. App slow in opening. Pricing increases with added fees. $19 turns quickly into $27 before making a single call. WORST OF ALL! I’m unable to export my business number after many years of branding. Stay away! Evoice, if you’re reading. I want my number ending in 3000. Email me

Had service 6 years. Poor all the way around. Poor call quality. App takes too long to show missed caller IDs. App slow in opening. Pricing increases with added fees. $19 turns quickly into $27 before making a single call. WORST OF ALL! I’m unable to export my business number after many years of branding. Stay away!

Evoice, if you’re reading. I want my number ending in 3000. Email me

Pros: none.
Cons: plenty.
Would Recommend: No

Worst Service Ever!! I signed up to try…

Worst Service Ever!! I signed up to try the service and functionality of evoice, but after about a couple of months I decided to move to a different provider. There is nowhere on the website to cancel the service. I emailed them with a cancellation request, but they asked me to call them. I don’t have time for that shit! I answered the email 4 times, fuckin 4 times, yet they never cancelled the service until I actually had to place a call. WTF is this!!! Why do I need to call to cancel something that I was allowed to obtain without calling. Stay the fuck away from them.

Worst Service Ever!! I signed up to try the service and functionality of evoice, but after about a couple of months I decided to move to a different provider. There is nowhere on the website to cancel the service. I emailed them with a cancellation request, but they asked me to call them. I don’t have time for that shit! I answered the email 4 times, fuckin 4 times, yet they never cancelled the service until I actually had to place a call. WTF is this!!! Why do I need to call to cancel something that I was allowed to obtain without calling. Stay the fuck away from them.

Pros: Horrible.
Cons: Horrible.
Would Recommend: No

I have received a support immediately,…

I have received a support immediately, they are a great team and they have a wide range of services !! I will definitely work with them in the long term. I recommend their services, they have very good prices and everything is quality. Thank you so much for your services, support and patience! Markus

I have received a support immediately, they are a great team and they have a wide range of services !! I will definitely work with them in the long term.

I recommend their services, they have very good prices and everything is quality. Thank you so much for your services, support and patience!

Markus

Would Recommend: Yes

Warning! Do not subscribe to eVoice….

Warning! Do not subscribe to eVoice. They charged me doubled for a whole year and then when I called to let them know they offered a future credit. So they took the money by “mistake” and then they wanted to keep it and just give you a credit. Multiply that times 1000 customers and you can make a hell of a profit. Their customer service is a guy who hides behind an automated system and then pretends that the rest of the world are idiots like him.

Warning! Do not subscribe to eVoice. They charged me doubled for a whole year and then when I called to let them know they offered a future credit. So they took the money by “mistake” and then they wanted to keep it and just give you a credit. Multiply that times 1000 customers and you can make a hell of a profit.
Their customer service is a guy who hides behind an automated system and then pretends that the rest of the world are idiots like him.

Would Recommend: No

Their customer support is horrible. I…

Their customer support is horrible. I have been trying to cancel my account for the past few weeks and it is impossible. A few weeks ago I contacted customer support and the agent told me they canceled my account. Then a week or so later they tried to charge me for the next month! Luckily I did not have enough in that account at the time. They keep sending me emails telling me to update my payment information. They took over a month to respond to an email I sent them about canceling my account. It is extremely frustrating and I would 100% not recommend eVoice to anyone because of this.

Their customer support is horrible. I have been trying to cancel my account for the past few weeks and it is impossible. A few weeks ago I contacted customer support and the agent told me they canceled my account. Then a week or so later they tried to charge me for the next month! Luckily I did not have enough in that account at the time. They keep sending me emails telling me to update my payment information. They took over a month to respond to an email I sent them about canceling my account. It is extremely frustrating and I would 100% not recommend eVoice to anyone because of this.

Pros: Nothing.
Cons: Horrible customer support.
Would Recommend: No

True customer service is nonexistent…

True customer service is nonexistent for evoice. Two years ago they sold us on the service with their mobile app as the feature to have. For six months they were great. Then service began to deteriorate. In the last week the app has been down three times during our work week. Their response? Thanks for letting us know. Duhhhh. They outsourced the first level tech support and assuming they speak unaccented English the only fix they offer is delete and reinstall the app. If that doesn’t work they transfer you to California. That is all they suggest there as well … delete and reinstall app. First tier … delete and reinstall app. Second tier customer support, assuming they call you back, did you try deleting and reinstally the app? Helloooo?!!!!!!! It isn’t our phones, phone service, internet connection, etc. it is your useless app. We are paying for service we are not receiving!

True customer service is nonexistent for evoice. Two years ago they sold us on the service with their mobile app as the feature to have. For six months they were great. Then service began to deteriorate. In the last week the app has been down three times during our work week. Their response? Thanks for letting us know. Duhhhh. They outsourced the first level tech support and assuming they speak unaccented English the only fix they offer is delete and reinstall the app. If that doesn’t work they transfer you to California. That is all they suggest there as well … delete and reinstall app. First tier … delete and reinstall app. Second tier customer support, assuming they call you back, did you try deleting and reinstally the app? Helloooo?!!!!!!! It isn’t our phones, phone service, internet connection, etc. it is your useless app. We are paying for service we are not receiving!

Would Recommend: No
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Provider Overview

Founded in Menlo Park, CA in 2000 by Wendell Brown and Craig Taro Gold, eVoice was later bought by AOL in 2001. In 2004, the brand eVoice brand name was acquired by j2 Global. eVoice provides local and toll-free numbers to small businesses in the US and Canada. They specialize in virtual numbers, and offer many high-end features at low, metered, rates.

 

eVoice Pricing and Services

 

Most Popular Plan: Virtual PBX Solutions  – eVoice offers a multitude of plan options, each equipped with features, allotted extensions, and minutes. Plans are divided by the services and features they include. While each plan features included extensions, features, and minutes, the most popular plan is the most inclusive. This plan charges a flat monthly fee and includes 5 extensions, 1000 monthly minutes, as well as a 30 day free trial. In addition to this, this plan also comes with VIP setup and support, both local and toll free  numbers, and vanity number search.

In terms of support, users will be contacted by eVoice’s support team within one business day (after choosing their plan) to assist with the setup of extensions and greetings. Additionally, the support team will provide users with a direct line for ongoing service. In regards to the 5 included extensions, eVoice includes 5 mailbox extensions, along with unlimited virtual extensions, which can be pointed to any user
mailbox. If users go over the allotted minutes, additional minutes are available at a per minute rate.

Also, in regards to the mobility, the mobile app is available for iPhone, Android, and Blackberry platforms. The mobile app allows users’ phones to make and receive calls using a WiFi connection or 3G/4G network. This allows users to save money as they use data connection for calls as opposed to their service plan’s minutes. Also, the mobile app includes features such as Caller ID, Voicemail-to-Text, Admin. Box, Voicemail Search, Use Existing Contacts, and Speed Dial.

Aside from the features included above, this plan (along with others) comes with the standard set of core features, including: 800 Number, Auto Attendant, Business Phone System, Call Forwarding, Call Routing, Caller ID and Blocking, Call Transfer, Call Usage and History, Call Screening and Announce, Conference Calling, Dial-by-Name Directory, Free Phone Numbers, Free Voicemail, Internet Phone Number, Internet Voicemail, Local Number, Mobile Apps (iPhone, Android, and Blackberry), Music On Hold, Online Administration, Online Voicemail, Professional Greetings, Sequential Ringing, Speed Dial, Toll-Free, Toll-Free Number, Toll-Free Voicemail, US & Canada Local Numbers, Virtual Assistant, Virtual Office, Voicemail-to-text, Virtual PBX, Virtual Phone System, Virtual Receptionist, Virtual Voicemail, Voice Messaging Services, and Voicemail Service.

In regards to International Calling, eVoice allows users to forward calls to an international number. To determine pricing, eVoice offers a calculator that determines pricing based on the location the user selects. This calculator can be found by logging into user account and clicking HELP>scroll down to International Calling Rates>select the letter of the country the call is going to.

Pricing: The most popular virtual PBX solution comes with a monthly charge of $29.95. While this fee includes the above features, it does not include any add-on charges or overage charges. This plan offers 1000 free minutes; however, if users go over their allot minutes, additional minutes are available at a rate of 3.9 cents per minute.

Aside from the standard price each add on feature is subject to additional individual pricing:  Call Recording: record call and store audio files for later use—$5.95 per month, per extension Web Conferencing: host online meetings, share your desktop, and have real time collaboration– $$9.95 per month.

As stated above, international call forwarding is subject to additional charges. Charges are determined by the calculator based on the country’s location. This calculator can be found by logging into user account and clicking HELP>scroll down to International Calling Rates>select the letter of the country the call is going to.

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