Their customer support is horrible. I have been trying to cancel my account for the past few weeks and it is impossible. A few weeks ago I contacted customer support and the agent told me they canceled my account. Then a week or so later they tried to charge me for the next month! Luckily I did not have enough in that account at the time. They keep sending me emails telling me to update my payment information. They took over a month to respond to an email I sent them about canceling my account. It is extremely frustrating and I would 100% not recommend eVoice to anyone because of this.
True customer service is nonexistent…
True customer service is nonexistent for evoice. Two years ago they sold us on the service with their mobile app as the feature to have. For six months they were great. Then service began to deteriorate. In the last week the app has been down three times during our work week. Their response? Thanks for letting us know. Duhhhh. They outsourced the first level tech support and assuming they speak unaccented English the only fix they offer is delete and reinstall the app. If that doesn’t work they transfer you to California. That is all they suggest there as well … delete and reinstall app. First tier … delete and reinstall app. Second tier customer support, assuming they call you back, did you try deleting and reinstally the app? Helloooo?!!!!!!! It isn’t our phones, phone service, internet connection, etc. it is your useless app. We are paying for service we are not receiving!
Impossible to get them on the phone….
Impossible to get them on the phone. Wait times of up to 2 hours common. I called today and they told me to call back on Monday !? Also many times the phone lines don’t work people call and get a busy signal. Do not depend on Evoice if you run a business.
BEWARE!!!! Evoice has been scamming…
BEWARE!!!! Evoice has been scamming us!!! They charged us for over two years after cancelling!!! You cant cancel service online, and they don’t respond to billing enquiries by email (no written records, only by phone = scam.) We contested. They hang up on us. To be clear, and if in doubt, that service was NEVER USED. They knew it, but still did not want to reverse the charges. I wonder how many people got scammed. Would give 0 stars.
Do not use this service. They have…
Do not use this service. They have taken close to $200 from me for a service that I have NEVER used and NEVER signed up for. I believe they are conning people, not sure how or why but they sure got me somehow. Only return a very small portion of my money but they charged me for things I did not even use.
They refuse to cancel the service. I…
They refuse to cancel the service. I will need to block them at my bank. I have tried the following:
– Attempted to find a close option on their web portal (failed)
– Requested closure via their web portal (failed)
– Requested closure via web chat (failed)
– Requested closure via their phone number. Their representative put me on hold for 10 min and then told me that my US number is not a US number.
Do not recommend this company…
Do not recommend this company. Been with them for over 10 years and we noticed that they been charging secret fees and late charges when we are not late. Recommend finding another company.
These people are idiots try to pay…
These people are idiots try to pay my bill the have my email, could not remember my old phone number so they said I did not pass the security, just wanted to pay my bill. There tons of other companies.
Plus once they saw my review they closed my account without any notice, it’s clear this company doesn’t give a shit about their clients. Then I contacted the sales department and they ask me if I wanted to register again with that company. WHAT A JOKE.
So I switched from Google Voice to…
So I switched from Google Voice to eVoice and boy was that a mistake. Their apps barely work, they don’t notify you on your phone, they don’t auto correct your spelling and they constantly crash. There website is outdated and it looks like it uses Java. Their customer service reps are Indian and barely speak english. It was just very difficult to deal with them.
So I signed up for Ring Central and had my number ported over. of course eVoice kept denying the transfer until I paid them $40 to let the number go.
Ring Central is amazing so far!!
WARNING evoice is a horrible irresponsible company and corporate citizen. They sell their service as a support of small business with call answering and routing needs. I signed up for the service was given a number which I used on various forms of printing and advertising. 10 days after signing up for evoice my number was disconnected with no notice to me. The notice came by way of no calls for my business services. I called my number to check its status and found it had been disconnected for more than 24 hours. evoices explanation was “their carrier detected fraud” related to my number???????? There is NO FRAUD related to my business. They refused to restart my account unless I faxed them a from and back copy of my credit card.That is FRAUD! DO NOT USE EVOICE
Founded in Menlo Park, CA in 2000 by Wendell Brown and Craig Taro Gold, eVoice was later bought by AOL in 2001. In 2004, the brand eVoice brand name was acquired by j2 Global. eVoice provides local and toll-free numbers to small businesses in the US and Canada. They specialize in virtual numbers, and offer many high-end features at low, metered, rates.
eVoice Pricing and Services
Most Popular Plan: Virtual PBX Solutions – eVoice offers a multitude of plan options, each equipped with features, allotted extensions, and minutes. Plans are divided by the services and features they include. While each plan features included extensions, features, and minutes, the most popular plan is the most inclusive. This plan charges a flat monthly fee and includes 5 extensions, 1000 monthly minutes, as well as a 30 day free trial. In addition to this, this plan also comes with VIP setup and support, both local and toll free numbers, and vanity number search.
In terms of support, users will be contacted by eVoice’s support team within one business day (after choosing their plan) to assist with the setup of extensions and greetings. Additionally, the support team will provide users with a direct line for ongoing service. In regards to the 5 included extensions, eVoice includes 5 mailbox extensions, along with unlimited virtual extensions, which can be pointed to any user
mailbox. If users go over the allotted minutes, additional minutes are available at a per minute rate.
Also, in regards to the mobility, the mobile app is available for iPhone, Android, and Blackberry platforms. The mobile app allows users’ phones to make and receive calls using a WiFi connection or 3G/4G network. This allows users to save money as they use data connection for calls as opposed to their service plan’s minutes. Also, the mobile app includes features such as Caller ID, Voicemail-to-Text, Admin. Box, Voicemail Search, Use Existing Contacts, and Speed Dial.
Aside from the features included above, this plan (along with others) comes with the standard set of core features, including: 800 Number, Auto Attendant, Business Phone System, Call Forwarding, Call Routing, Caller ID and Blocking, Call Transfer, Call Usage and History, Call Screening and Announce, Conference Calling, Dial-by-Name Directory, Free Phone Numbers, Free Voicemail, Internet Phone Number, Internet Voicemail, Local Number, Mobile Apps (iPhone, Android, and Blackberry), Music On Hold, Online Administration, Online Voicemail, Professional Greetings, Sequential Ringing, Speed Dial, Toll-Free, Toll-Free Number, Toll-Free Voicemail, US & Canada Local Numbers, Virtual Assistant, Virtual Office, Voicemail-to-text, Virtual PBX, Virtual Phone System, Virtual Receptionist, Virtual Voicemail, Voice Messaging Services, and Voicemail Service.
In regards to International Calling, eVoice allows users to forward calls to an international number. To determine pricing, eVoice offers a calculator that determines pricing based on the location the user selects. This calculator can be found by logging into user account and clicking HELP>scroll down to International Calling Rates>select the letter of the country the call is going to.
Pricing: The most popular virtual PBX solution comes with a monthly charge of $29.95. While this fee includes the above features, it does not include any add-on charges or overage charges. This plan offers 1000 free minutes; however, if users go over their allot minutes, additional minutes are available at a rate of 3.9 cents per minute.
Aside from the standard price each add on feature is subject to additional individual pricing: Call Recording: record call and store audio files for later use—$5.95 per month, per extension Web Conferencing: host online meetings, share your desktop, and have real time collaboration– $$9.95 per month.
As stated above, international call forwarding is subject to additional charges. Charges are determined by the calculator based on the country’s location. This calculator can be found by logging into user account and clicking HELP>scroll down to International Calling Rates>select the letter of the country the call is going to.