Customer service is second to none in a bad way. They have it completely backwards and think you (the customer) should treat them like the client. They feel, and make it known that they think they are better then you. Outage after outage so we are not renewing our contract in July.
CoreDial is a leading SMB Hosted IP Phones (PBX) provider that offers software, solutions, and services to users. In doing so, the provider is able to meet a wide variety of users’ needs. In regards to software, CoreDial offers Cloud Software that enables users to sell, deliver, manage, and invoice for high quality, feature rich, and cost effective hosted PBX, hosted VoIP, SIP trunking services, unified communications, and related products and services. In addition to software, the provider also offers solutions including Interconnect–which provides complete phone systems for businesses (aka Phone System or PBX VARs)– Managed Service Provider (MSP) , and Carrier solutions. Also, CoreDial offers several services including Hosted PBX and VoIP, SIP Trunking, Shared SIP Trunking, Unified Communications, and Virtual Auto Attendant and Mobile VoIP. With such a wide variety of offerings at their disposal, the provider offers packages for users. Though the functionality of each package differs, overall each is designed to enable Interconnect, MSP, and Carriers to successfully run and offer services. Packages are refined into three categories: Certified, Premium, and Core. Again each package includes different trappings; however, generally these include Private Label Service, Access to Cloud Software and Network Services, Margins, Sub-Service Providers, Bring Your Own BroadBand/IP (optional), and an upgrade feature. In regards to customer support, CoreDial offers a Support Center (online portal) as well as a list of policies and information directly on their website.