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2.7
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BroadVoice

BroadVoice (formerly VoIP.com) offers many service plans that span various uses. Amongst these, however, is the domestic plan. This...
2010
Year Founded
33%
Recommend It
18
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Broadvoice is the worst company…

Broadvoice is the worst company I’ve ever had the displeasure of attempting to do business with. The installer was unable to get the phones installed and staff trained in a single day and when I asked when he was coming back I was told “oh we don’t do that”. Do what? The job I’m paying you for?! They never got the paging system hooked up. Outages were frequent and calls CONSTANTLY rang the wrong phones and when they did a voicemail could not be left. Broadvoice is entirely incapable of meeting even the most basic levels of phone service. I’m writing this while on hold with them as it seems they cancelled my entire account by mistake. Again. Stay away, they are the worst company ever and are circling the drain hard.

Broadvoice is the worst company I’ve ever had the displeasure of attempting to do business with. The installer was unable to get the phones installed and staff trained in a single day and when I asked when he was coming back I was told “oh we don’t do that”. Do what? The job I’m paying you for?! They never got the paging system hooked up. Outages were frequent and calls CONSTANTLY rang the wrong phones and when they did a voicemail could not be left. Broadvoice is entirely incapable of meeting even the most basic levels of phone service. I’m writing this while on hold with them as it seems they cancelled my entire account by mistake. Again. Stay away, they are the worst company ever and are circling the drain hard.

Pros: NOT ONE.
Cons: Want to make and receive simple phone calls? You can’t!.
Would Recommend: No

This company is by far the worst…

This company is by far the worst company I have every worked with. They have ZERO customer service, ZERO reliability, and ZERO service. This is absolute crap. If you are considering them DON’T! Use ANYONE ELSE, but NOT broadvoice. They are awful.

This company is by far the worst company I have every worked with. They have ZERO customer service, ZERO reliability, and ZERO service. This is absolute crap. If you are considering them DON’T! Use ANYONE ELSE, but NOT broadvoice. They are awful.

Pros: NONE.
Cons: Cannot receive calls.
Would Recommend: No

Do NOT believe a word…Horrible …

Do NOT believe a word… Horrible service and product very unreliable. Run! Run! Run! Used them for 2 1/2 years with promises that it will get better. Finally, when I had enough they said I had to pay a penalty because they had no records of my problems. I don’t know what is worse; lying about me calling over 2 years or the fact that they don’t have any records of me calling. Save yourself a lot of headache and find a different company!

Do NOT believe a word…

Horrible service and product very unreliable. Run! Run! Run! Used them for 2 1/2 years with promises that it will get better. Finally, when I had enough they said I had to pay a penalty because they had no records of my problems. I don’t know what is worse; lying about me calling over 2 years or the fact that they don’t have any records of me calling.

Save yourself a lot of headache and find a different company!

Pros: that there are other companies other than Broadvoice.
Cons: Horrible Product and Service.
Would Recommend: No

This is one of the most incompetent…

This is one of the most incompetent companies. We setup a date to cancel with them and I was told it would be cancelled in two weeks and we wouldn’t be charged for the next month. We were indeed charged for the next month and when i called them they said our account wasn’t scheduled to be cancelled. We also sent back our equipment to the address they provide on the FAQ’s and they said they never received it and we would be charged. A week later they told us they had received the equipment. They have been very unpleasant to work with and the quality of the service is extremely poor. Don’t waste your time with this company.

This is one of the most incompetent companies. We setup a date to cancel with them and I was told it would be cancelled in two weeks and we wouldn’t be charged for the next month. We were indeed charged for the next month and when i called them they said our account wasn’t scheduled to be cancelled.

We also sent back our equipment to the address they provide on the FAQ’s and they said they never received it and we would be charged. A week later they told us they had received the equipment.

They have been very unpleasant to work with and the quality of the service is extremely poor.

Don’t waste your time with this company.

Pros: None.
Cons: Terrible customer service.
Would Recommend: No
Charissa P.'s review forBroadVoice

I was so excited about the transition…

I was so excited about the transition from AT&T landline service to Broadvoice Voip. The ability to have the Broadvoice app on my smartphone for receiving and making business calls from our business number while on the go was compelling for me. The features potential is great if those features actually worked reliably. However, after using the service for about a year now I have encountered constant glitches, shortcomings, lack of app development, spotty connectivity and absolutely atrocious support. I typically wait days if not weeks for responses from tech support and when I do get a response they often give me instructions that do not even correlate to their own app as if they are not familiar with the actual settings options available in the interface, forcing me to figure it out for myself. The app has not been working on the iPhone for months now and they have no proactive plan, timeline or response about getting it fixed. They simply keep telling me it’s a conflict as of now with T-Mobile and there is not further information. They ask me sometimes questions about how to update iPhone apps. The lack of care and response from tech support and the ridiculously long wait times to get anyone to respond at all are so unprofessional it’s somewhat staggering. The message that comes through loud and clear is “we don’t care, deal with it”. Not happy at all. Will definitely be looking for a different solution when my contract is up. It is disappointing to sign contracts with companies who display no integrity in their business practices coupled with complete disregard for quality of service and the opposite of customer support.

I was so excited about the transition from AT&T landline service to Broadvoice Voip. The ability to have the Broadvoice app on my smartphone for receiving and making business calls from our business number while on the go was compelling for me. The features potential is great if those features actually worked reliably. However, after using the service for about a year now I have encountered constant glitches, shortcomings, lack of app development, spotty connectivity and absolutely atrocious support. I typically wait days if not weeks for responses from tech support and when I do get a response they often give me instructions that do not even correlate to their own app as if they are not familiar with the actual settings options available in the interface, forcing me to figure it out for myself. The app has not been working on the iPhone for months now and they have no proactive plan, timeline or response about getting it fixed. They simply keep telling me it’s a conflict as of now with T-Mobile and there is not further information. They ask me sometimes questions about how to update iPhone apps. The lack of care and response from tech support and the ridiculously long wait times to get anyone to respond at all are so unprofessional it’s somewhat staggering. The message that comes through loud and clear is “we don’t care, deal with it”. Not happy at all. Will definitely be looking for a different solution when my contract is up. It is disappointing to sign contracts with companies who display no integrity in their business practices coupled with complete disregard for quality of service and the opposite of customer support.

Pros: Convenient features POTENTIAL.
Cons: Terrible support, Spotty service, Constant glitches, Faulty development.
Would Recommend: No
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Provider Overview

BroadVoice (formerly VoIP.com) offers many service plans that span various uses. Amongst these, however, is the domestic plan. This service plan includes a multitude of features and services. While other provider plans are separated and defined by the amount of included features, minutes, and so forth, BroadVoice offers the same features and services with every plan. The difference lies in the duration of the plan a user chooses. That being said, BroadVoice does offer various contract plans; however, the provider also offers a month-to-month payment option. Additionally, the setup fee is free with VoIP.com; however, there are additional surcharges and shipping & handling charges that factor in to initial startup costs.

BroadVoice’s Domestic Plan includes Free US and Canada calling, a Free Second Line, 60 Free Minutes (per month) to over 55 Countries, and Keep Your Number. If users need more International calling time there is the International Plus option, which includes 1200 minutes per month (for an additional charge). International rates are determined by the location a user is trying to reach. VoIP.com, like most providers, offers a rate calculator that determines rate based off of the information supplied (i.e. country, phone number, country code, etc.).

In regards to features included, BroadVoice offers an extensive list of features including: Free Second Line, Free International Minutes, Voicemail, Voicemail Viewer, Voicemail-to-Email, Web Based Call Logs, Online Account Management, Remote Voicemail Access, Do Not Disturb, Incoming Call Routing, Outbound Caller ID Block, Anonymous Caller Rejection, Block List, Incoming Caller ID with Name, Outgoing Caller ID with Name, Call Waiting Caller ID, Simultaneous Ring, Call Forwarding, Call Waiting, Speed Dial, Contact List, Call Hold, Directory Assistance Block, Operator Block, Softphone, 7,10, & 11 Digital Dialing, *69 Call Return, 3-Way Conference Calling, Local & Long Distance Dialing, Bring Your Own Device (BYOD), Enhanced 911, Free In Network Calling, Refer A Friend, 30 Day Satisfaction Guarantee, Keep Your Number, 7-Day Customer Support, 211 Community Service, 311 City Service, Bandwidth Saver, 811 Call-Before-You-Dig Service, Click2Call, Remote Click-2-Call, Failsafe, International Call Block, and Fax Catcher.

In addition to all of the above included features, BroadVoice also offers add-on features, which are subject to additional individual monthly charges. These add-ons include: Lowest International Rates, Direct International Dialing, Add A Line, Operator Dialing, Virtual Numbers, 411 Directory Assistance, and Toll Free Numbers.

BroadVoice has a relationship with another provider, Phone Power in which this provider is the parent company. Subsequently, the pricing/plan options, charges, and the features (included and add-on) are structured the same way. Aside from pricing and features, however, these two providers share the same tech support. When accessing VoIP.com’s tech support (on top of their main page) users are redirected to the Phone Power tech support virtual page.

Pricing: BroadVoice can save users up to 66% on their monthly phone bill while allowing for number retention. The provider offers a savings study that is full of statistics, which help show potential users the opportunity for great cost efficiency with their service. As mentioned above, pricing is not hinged on the features and services included. Instead, plans are priced according to the time users opt to use the provider. BroadVoice offers both term plans and month-to-month option, which include:
1 Year (Prepaid) Term: $149.95 Prepaid ($12.50 on monthly average)
24 Month Term: $14.95 per month
12 Month Term: $16.95 per month
Month-to-Month: $19.95 per month

All International calls are subject to fees (once over the allotted free minutes). To determine International rates, BroadVoice offers a calculator, available here. Additionally, the International Plus—i.e. The World Plan– is available for additional charges as well. The World Plan is priced relative to term, much like the Domestic service. Plans include 24 month term for $19.95 per month, 12 Month Term for $22.95 per month, Month-to-Month term for $24.95 per month, and 1 Year Prepaid term for $179.95 ($14.99 monthly average).

Additionally, BroadVoice is an authorized Geek Squad partner. With this, the provider offers a standard and an advanced plan that include different maintenance and management services. The standard plan
charge runs at $19.99 per month, while the advanced plan runs at $29.99 per month.

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