Overall
4.2
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Broadvoice

Broadvoice Verified Reviews & Ratings

Broadvoice offers a wide range of different Cloud delivered Business Solutions, primarily providing Business VoIP and Unified Communications...
2010
Year Founded
92%
Recommend It
12
User Reviews
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Customer support was great and theyu…

Customer support was great and theyu assisted me when tremendously when setting this software up. Pros include call routing and call blocking. There is a mobile app as well as desktop version The calls are not recorded on the cloud. There is no SMS support. There are not many other programs that you can integrate with this software. -via Capterra

Customer support was great and theyu assisted me when tremendously when setting this software up.

Pros include call routing and call blocking. There is a mobile app as well as desktop version

The calls are not recorded on the cloud. There is no SMS support.

There are not many other programs that you can integrate with this software.

-via Capterra

Would Recommend: Yes
Charissa P.'s review forBroadvoice

I was so excited about the transition…

I was so excited about the transition from AT&T landline service to Broadvoice Voip. The ability to have the Broadvoice app on my smartphone for receiving and making business calls from our business number while on the go was compelling for me. The features potential is great if those features actually worked reliably. However, after using the service for about a year now I have encountered constant glitches, shortcomings, lack of app development, spotty connectivity and absolutely atrocious support. I typically wait days if not weeks for responses from tech support and when I do get a response they often give me instructions that do not even correlate to their own app as if they are not familiar with the actual settings options available in the interface, forcing me to figure it out for myself. The app has not been working on the iPhone for months now and they have no proactive plan, timeline or response about getting it fixed. They simply keep telling me it’s a conflict as of now with T-Mobile and there is not further information. They ask me sometimes questions about how to update iPhone apps. The lack of care and response from tech support and the ridiculously long wait times to get anyone to respond at all are so unprofessional it’s somewhat staggering. The message that comes through loud and clear is “we don’t care, deal with it”. Not happy at all. Will definitely be looking for a different solution when my contract is up. It is disappointing to sign contracts with companies who display no integrity in their business practices coupled with complete disregard for quality of service and the opposite of customer support.

I was so excited about the transition from AT&T landline service to Broadvoice Voip. The ability to have the Broadvoice app on my smartphone for receiving and making business calls from our business number while on the go was compelling for me. The features potential is great if those features actually worked reliably. However, after using the service for about a year now I have encountered constant glitches, shortcomings, lack of app development, spotty connectivity and absolutely atrocious support. I typically wait days if not weeks for responses from tech support and when I do get a response they often give me instructions that do not even correlate to their own app as if they are not familiar with the actual settings options available in the interface, forcing me to figure it out for myself. The app has not been working on the iPhone for months now and they have no proactive plan, timeline or response about getting it fixed. They simply keep telling me it’s a conflict as of now with T-Mobile and there is not further information. They ask me sometimes questions about how to update iPhone apps. The lack of care and response from tech support and the ridiculously long wait times to get anyone to respond at all are so unprofessional it’s somewhat staggering. The message that comes through loud and clear is “we don’t care, deal with it”. Not happy at all. Will definitely be looking for a different solution when my contract is up. It is disappointing to sign contracts with companies who display no integrity in their business practices coupled with complete disregard for quality of service and the opposite of customer support.

Pros: Convenient features POTENTIAL.
Cons: Terrible support, Spotty service, Constant glitches, Faulty development.
Would Recommend: No

I needed a SIP Trunk with some numbers…

I needed a SIP Trunk with some numbers ported from another carrier that’s in a very rural area. Broadvoice was able to get these numbers ported when no one else seemingly could. The process from initial call to implementation was super smooth and very easy. Communication was perfect throughout, and I had no issues getting any questions answered in a timely manner. Lauren was great from the start – with no pressure – just answers. And using DocuSign for all contracts? EASY PEASY. I wish all vendors would follow suit. From start to finish, getting a new SIP Trunk with numbers ported took only two weeks. Server@Work will be doing business with Broadvoice again! -via Capterra

I needed a SIP Trunk with some numbers ported from another carrier that’s in a very rural area.

Broadvoice was able to get these numbers ported when no one else seemingly could.

The process from initial call to implementation was super smooth and very easy.

Communication was perfect throughout, and I had no issues getting any questions answered in a timely manner.

Lauren was great from the start – with no pressure – just answers. And using DocuSign for all contracts? EASY PEASY. I wish all vendors would follow suit.

From start to finish, getting a new SIP Trunk with numbers ported took only two weeks.

Server@Work will be doing business with Broadvoice again!

-via Capterra

Would Recommend: Yes

The online application is extremely…

The online application is extremely user friendly. Phones always work great. Phones come ready to go! Cons: Phone changes my settings every night. Other than that, it is great! Well, First off, We purchased our own phone system and had it installed for over 6k. Didn’t work, phones were poor quality and the VoIP capability that it was supposed to have never worked. After being fed up, we called around and got quotes for VoIP systems. Broadvoice won hands down. The price is great and all the features work great. it has everything we needed for a business. I am extremely happy with them. -via Capterra

The online application is extremely user friendly. Phones always work great. Phones come ready to go!

Cons: Phone changes my settings every night. Other than that, it is great!

Well, First off, We purchased our own phone system and had it installed for over 6k. Didn’t work, phones were poor quality and the VoIP capability that it was supposed to have never worked.

After being fed up, we called around and got quotes for VoIP systems. Broadvoice won hands down. The price is great and all the features work great. it has everything we needed for a business. I am extremely happy with them.

-via Capterra

Would Recommend: Yes

I have been a user since 2006…

I have been a user since 2006 mainly because of their international plan which includes my home country. Even though the plan is called Unlimited World and advertises as unlimited calling, last month they just notified me that they were switching my contract to the domestic plan. No more free international calls for us. The email said:”Our system has detected an unusually high amount of international usage on your account. Your account has been switched to a domestic plan which will require you to pay for future international calls.”I should point out that our usage was not unusually high, meaning we were not making more calls than before.On the call with customer service department they mentioned the words, excessive, abuse and limits, for an “unlimited” plan. They also mentioned that our country of destination was losing them money and that we were not the only customers that were being switched. The call rep blamed upper management for the decision.I would like to point out that this happened without prior warning or without any limits being specified in written or oral form. Their web page has a section on “5.9 Reasonable Use Policy” that mentions 4000 minutes:”Broadvoice may determine that abnormal or unreasonable usage is occurring, and may charge an overage fee of $0.02 per minute over 4000 minutes, or take appropriate steps to enforce this Policy and the Terms of Service (“Broadvoice’s Rights”) including suspension or cancellation of service.”Our usage was lower than 3000 minutes nowhere near the 4000 minutes.To sum up:- False advertising- Violating their own Terms & Conditions- Changing plans without prior warnings.So beware

I have been a user since 2006 mainly because of their international plan which includes my home country. Even though the plan is called Unlimited World and advertises as unlimited calling, last month they just notified me that they were switching my contract to the domestic plan. No more free international calls for us. The email said:”Our system has detected an unusually high amount of international usage on your account. Your account has been switched to a domestic plan which will require you to pay for future international calls.”I should point out that our usage was not unusually high, meaning we were not making more calls than before.On the call with customer service department they mentioned the words, excessive, abuse and limits, for an “unlimited” plan. They also mentioned that our country of destination was losing them money and that we were not the only customers that were being switched. The call rep blamed upper management for the decision.I would like to point out that this happened without prior warning or without any limits being specified in written or oral form. Their web page has a section on “5.9 Reasonable Use Policy” that mentions 4000 minutes:”Broadvoice may determine that abnormal or unreasonable usage is occurring, and may charge an overage fee of $0.02 per minute over 4000 minutes, or take appropriate steps to enforce this Policy and the Terms of Service (“Broadvoice’s Rights”) including suspension or cancellation of service.”Our usage was lower than 3000 minutes nowhere near the 4000 minutes.To sum up:- False advertising- Violating their own Terms & Conditions- Changing plans without prior warnings.So beware

Pros: Good call quality.
Cons: False advertising.
Would Recommend: Yes
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Provider Overview

Broadvoice offers a wide range of different Cloud delivered Business Solutions, primarily providing Business VoIP and Unified Communications platforms. Founded by Jim Murphy, BroadVoice has had its humble beginnings starting as a pager company, run out of a college dorm room in 1987. BroadVoice has since grown to be awarded as one of the fastest growing business cloud communication companies in 2017.

The provider has since won numerous awards including the 2017 Stevie Gold Winner for Sales & Customer Service, Unified Communications Excellence Award for 2017,  and Internet Telephony Product of the Year 2018. The solution has evolved beyond just Hosted PBX and Business VoIP to also include a complete UCaaS platform as well as SIP Trunking and a Virtual Call Center platform.

 

Broadvoice Pricing and Services

 

Plans and Features Available

Metered

  • Call Forward Busy Line
  • Call Forward Don’t Answer
  • Call Forwarding
  • Call Forwarding Whisper
  • Call Hold
  • Call Log
  • Call Park
  • Call Transfer
  • Call Waiting
  • Do Not Disturb
  • Forwarding Whisper
  • Find Me Follow Me
  • Hot Desking or Hoteling
  • Intercom
  • Mobile iPhone & Android App
  • Multiple Devices/Extension
  • Paging
  • Portal
  • SMS – $0.01/message
  • Sound Manager
  • Unlimited¬† Domestic Calling – $0.029/minute

Standard

  • All Metered features, plus
  • Local DID
  • SMS Included
  • Unlimited Domestic Calling Included

Professional

  • All Standard features, plus
  • Call Catch
  • Call Recording
  • Communicator
  • Conditional Call Catch
  • Global Extension Plan
  • One Number
  • Virtual Fax

Additional Administrative Controls

  • Activation Codes
  • Block Numbers
  • Contact Book
  • Extension Maps
  • Phone Auto Provisioning
  • Announcement Groups
  • Business Hours
  • Dashboard Traffic
  • Music on Hold
  • Ringtones
  • Billing Management
  • Caller ID Prepend
  • Dial by Name Directory
  • Outbound Call Tagging with Reporting
  • Shared or Split Locations

 

Editor’s Bottom Line of Broadvoice

 

BroadVoice offers a comprehensive Business VoIP solution for businesses of any size. Rather than differentiating their different plans and options by placing user limitations, BroadVoice instead will tailor packages to better fit the specific needs of your organization. It is worth noting that there are some slight feature limitations, for example more advanced functionality like Call Recording or Virtual Faxing is restricted to the Professional plan. However, on the other hand, even the Metered solution offers a lot for organizations that are not looking to pay monthly.

With the Metered plan, your team still gains access to the advanced call controls you need, like Call Waiting, Call Forwarding, Call Park, and Transfer. But even beyond just basic call controls, even the Metered plans includes some more advanced functionality like a Find Me Follow Me feature to ensure that you never miss a call, even when you are away from the desk. All plans also include SMS Messaging, with unlimited messaging included in the Standard and Professional plans. Upgrading to the Standard plan over Metered not only provides unlimited SMS texting, but also unlimited Domestic Calling and a Local DID number. In fact, BroadVoice offers DID numbers around the world, including in Europe, Asia, North America and even Australia.

One truly unique aspect of BroadVoice’s platforms and solutions is their 4G Failover Network. In the event that your service has any issues, or your business loses an internet connection due to weather, hardware failures or power outages, the system will automatically divert data to the wireless nationwide 4G network. This ensures that your business will always stay connected without experiencing any interruptions in a worst case scenario situation. BroadVoice’s latest addition to their platform was the b-hive virtual call center platform, combining UCaaS, Contact Center and Cloud PBX communication tools into one single application.

Screenshots
  • Call Forwarding
    Call Forwarding
  • Number Management
    Number Management
  • Dashboard
    Dashboard

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