Broadvoice

I have a fairly simple set up. 5 offices and about 17 seats/phones. I gave them a very detailed PowerPoint on how I wanted everything set up. They did not follow my direction. The phones are spotty and we have to reboot regularly. I am having all sorts of issues making changes. Had a support rep ask me how I was able to get my cell phone mirror the incoming calls. He should have know that. Clearly he does not know how the system works so wasted my time. They were very responsive until I signed the contract and went live. They also ported my numbers without authorization and had to reverse it and blamed the other carrier for the issue. Very unprofessional. Now that the contract has been signed and numbers ported I am told that I have to go through the support center to get support. I guy I was working with to initially get set up is no longer available to me. Take my advice, do not use this company. It has been a terrible experience. i will be switching as soon as my contract expires.

I was so excited about the transition from AT&T landline service to Broadvoice Voip. The ability to have the Broadvoice app on my smartphone for receiving and making business calls from our business number while on the go was compelling for me. The features potential is great if those features actually worked reliably. However, after using the service for about a year now I have encountered constant glitches, shortcomings, lack of app development, spotty connectivity and absolutely atrocious support. I typically wait days if not weeks for responses from tech support and when I do get a response they often give me instructions that do not even correlate to their own app as if they are not familiar with the actual settings options available in the interface, forcing me to figure it out for myself. The app has not been working on the iPhone for months now and they have no proactive plan, timeline or response about getting it fixed. They simply keep telling me it's a conflict as of now with T-Mobile and there is not further information. They ask me sometimes questions about how to update iPhone apps. The lack of care and response from tech support and the ridiculously long wait times to get anyone to respond at all are so unprofessional it's somewhat staggering. The message that comes through loud and clear is "we don't care, deal with it". Not happy at all. Will definitely be looking for a different solution when my contract is up. It is disappointing to sign contracts with companies who display no integrity in their business practices coupled with complete disregard for quality of service and the opposite of customer support.

I have been a user since 2006 mainly because of their international plan which includes my home country. Even though the plan is called Unlimited World and advertises as unlimited calling, last month they just notified me that they were switching my contract to the domestic plan. No more free international calls for us. The email said:"Our system has detected an unusually high amount of international usage on your account. Your account has been switched to a domestic plan which will require you to pay for future international calls."I should point out that our usage was not unusually high, meaning we were not making more calls than before.On the call with customer service department they mentioned the words, excessive, abuse and limits, for an "unlimited" plan. They also mentioned that our country of destination was losing them money and that we were not the only customers that were being switched. The call rep blamed upper management for the decision.I would like to point out that this happened without prior warning or without any limits being specified in written or oral form. Their web page has a section on "5.9 Reasonable Use Policy" that mentions 4000 minutes:"Broadvoice may determine that abnormal or unreasonable usage is occurring, and may charge an overage fee of $0.02 per minute over 4000 minutes, or take appropriate steps to enforce this Policy and the Terms of Service ("Broadvoice's Rights") including suspension or cancellation of service."Our usage was lower than 3000 minutes nowhere near the 4000 minutes.To sum up:- False advertising- Violating their own Terms & Conditions- Changing plans without prior warnings.So beware

BroadVoice made a bad first impression when I called, being interested in their SIP Trunking services. Its been almost 2 years and I don't regret any minute of being in business with them. First class features and price is very affordable. I was up and ready for callers 3 days after that first call with them. Been happy ever since.

Simple and reliable business service. Very friendly staff. Nothing but good things to say about this company. Makes my daily conferences with remote teams so much smoother.

Voip.com provides a good service that is the least expensive out of the other provider I switched from. Provides basic calling services with some key features. Customer support seems thorough on their products and whats included. Haven't experienced any issues. If your trying to keep your business place simple then this is the provider for you.

It’s been several months now that I get less than mediocre service. I have called countless times, but I still experience the same problem. Very, very often I can’t make phone calls from either of the two devices I pay for regularly and on time. am not getting the service I deserve and am paying for. This is disrespectful and a tremendous lack of customer service. When will I get a technical representative that will know what they are doing? When will I enjoy again the service I had for many years? I am not the kind that jumps from company to company as I know that problems happen, but it has got to a point of disrespect to the American Citizen. I am exhausted of the amounts of reps that touched my devices, keeping me on the phone for hours, without successfully fixing the problem. I request that proper service be provided, through a qualified staff. This is not much of a request but it’s been ignored for so long. Just about every time I called, the rep ( or should I say phone operator ) said they had no skill to help me and took a message so a more technical rep would call. And that call always came when I was on the street. Every single rep would look what the previous one did and say that was the problem so they’d have fixed it. In my dreams!!!! /fiel

Great service, very reliable and has already proven to be cost-effective. Very structured plans as per my company's needs, and can make changes to my account from on their site. Support team has pretty much available on demand. Setup of the ip phones was easy and got them to work with just a quick phone call to support.

Joined this company a couple of months ago. The setup was real easy. I found guides on everything I needed on the site about how to install the soft-phone and directions on how to use it properly. Its a little pricey and took me a couple of days to figure out the soft-phone and all its basic features and keys.

Soft-phone works great..clear sound quality. I switched in February of 2013. The hubby set everything up and was really quick. The features are pretty basic including e-911, dual line, call hold.We got one phone Polycom for our home office, and because the phone allows for multiple line connections, we were able to use the same device as our home phone as well. The selective calling features allow us to set call rules as we need between our home and business lines.