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Axvoice

Axvoice specializes in reliable Internet based phone service. The Brooklyn, NY based provider offers residential plans, business plans, and...
3.7
Brooklyn, United States
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TLDR; LEARN FROM ME - SAVE YOUR MONEY - TRY OOMA INSTEAD
(NOT A SPONSOR JUST A PISSED FORMER AXVOICE CUSTOMER)

I started with Axvoice in 2017 because it was a very inexpensive option for a "landline" where I had internet but no cell reception.

Since then the price went from near $12/month to around $30/month for the services I was using.

Previously "included" features became paid extras and I quite litterally got to the point that my line was being taken over to the point I could not call into or out of my own number 75% of the time.

I would try and call out and get picked up by several different people all with different accents saying "hello,hello." When I knew for a fact I was trying to call my own cell phone number.

I would have to call 3 times to get through to my wife or vice versa, and when I requested help through AXVOICES pathetic excuse for a ticket system they had the nerve to ask if my dial pad was dirty.

I had 3 cordless phones and I'd try on all of them with the same results. It would happen randomly with no warning like someone was tapped into their network and using my number face for their call centre at times or something.

I'm in my 30's and run a maintenance service and set up my own businesses website and all, I'm no tech genius, but I know how to troubleshoot and do basic google searches to problem solve most of my simpler IT issues,.

Upon cancelation I asked what I had to send back to avoid charges.

They informed me I was already being charged and had 10 days to send it back, with a tracking ID to their satisfaction and once it arrived I could reach out for a refund.

Given the lack of support I recieved as a paying customer I decided not to waste more time, energy or money paying for shipping and just took the $39.99 charge and told them to get bent since I expected to get a run around to maybe get the $20 back after paying the shipping for tracking cross border.

I switched to Ooma, and have been able to contact someone to speak to from a support team whenever needed while working through porting my number and setting up my new account which includes far more features and capabilities for about the same $30 I was already paying.

If I can save one poor soul from going through the waste of time I had this review will be worth it.

Pros: WAS CHEAP AT START.
Cons: DON'T WASTE YOUR TIME.
Would Recommend: No
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Don't do it!! I bought the service online. They sent the hardware with the wrong phone number programmed. There's no support number to call, they don't respond to emails. Once you pay for the service your on your own. If something doesn't work right, oh well they got their money and that's all that matters. For a company that provides phone service to not have a phone number, that should be a red flag alone.

Pros: Easy to set up service.
Cons: Zero support after you pay for the service.
Would Recommend: No
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Great for bulk calls and easy on pocket
I can make long calls without paying any extra money and Axvoice works with my old hardware but the finest part is that it is great for bulk calls. This means I can make multiple calls throughout the day without having to worry about any hidden charges or extra costs

Pros: make long calls without paying any extra money.
Cons: slow at times.
Would Recommend: Yes
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Karen R.'s review for Axvoice

Great for making multiple calls
Axvoice is great for making multiple calls per day because I work internationally so its international calls package suits me. Plus I am able to with zero lag or connection issues making it ideal for all professionals who have to make international calls throughout the day.

Pros: Great for making multiple calls.
Cons: No trial.
Would Recommend: Yes
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Mia E.'s review for Axvoice

Works smoothly on old hardware
I am really happy with my purchase of Axvoice because it works smoothly on old hardware so I don't have to pay extra for new devices. The Axvoice team is quite helpful when they are not busy and can set up the devices for you so you can immediately start placing calls. Two thumbs up.

Pros: Works smoothly on old hardware.
Cons: customer service can be busy.
Would Recommend: Yes
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I use Axvoice to get in touch with my family who is spread all over USA and Canada so the unlimited calls in North America package suited me well and the customer service helped me with my billing issues in a timely manner. The billing team also helped with an issue with my payment as my credit card accidentally got charged twice so they immediately refunded me.

Pros: Great customer support.
Cons: calls drop sometimes.
Would Recommend: Yes
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Axvoice allowed me to be more proactive when connecting with my family because of its great quality voice calls and reliable connection. The installation was quick and worked with my old Panasonic phone system saving me money in the process.

Pros: Unlimited calling with no hidden fees.
Cons: Number porting can be time consuming.
Would Recommend: Yes
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Once I started using Axvoice my business has been booming as I can call more customers and help them with their requests and any issues they have on their order. I am also able to upgrade my connection without hidden charges and even my old equipment is compatible with the service. It has been a game changer for my business and I am happy to recommend Axvoice to other business owners.

Pros: The service works on most older devices.
Cons: The control panel can act buggy.
Would Recommend: Yes
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Melba S.'s review for Axvoice

Axvoice is a great VoIP service that is quick to install. It supports conference calls, emergency services are built-in, and the service even provides free equipment and activation for new users. Other VoIP services don’t have these features and charge extra everytime you want to upgrade. It isn’t the case with Axvoice, making it a great choice on a tight budget.

Pros: You get unlimited calls without any hidden fees.
Cons: Number porting can take some time to complete.
Would Recommend: Yes
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Axvoice is a great VoIP service that is easy to install. Conference calls are supported, and the service even provides free equipment and activation for its users. Other VoIP services lack such advanced capabilities and may charge per second. As a result, because it is perfect for individuals on a tight budget, Axvoice surpasses its competitors.

Pros: You get unlimited calls at a tenth of the costs of other VoIP services.
Cons: Number porting might be a time-consuming operation.
Would Recommend: Yes
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Provider Overview

Axvoice specializes in reliable Internet based phone service. The Brooklyn, NY based provider offers residential plans, business plans, and international plans—each with different specifications to better meet the individuals’ needs. Additionally, under each of these designations are plans that are designed to fit different needs. For example, with the residential plan, there is the unlimited package, the US/Canada 200, Pay as You Go, and Outgoing Only options. While each comes with various calling features, they differ in minutes and pricing. Aside from reliable service, the provider also offers key VoIP features including Caller ID, enhanced Voicemail, Do Not Disturb, Blacklist, and over 40 other features. Also, Axvoice allows users to port their numbers; however, not all numbers are eligible. Axvoice offers various modes of customer support via online web portal support center, configuration samples, FAQs, requirements, and an installation guide. Customer service hours are 8:00am to 7:00 pm EST. In terms of pricing each designation (business, residential, international) varies—also, each plan under each designation varies. The provider also offers a Money Back Guarantee for users who cancel within 15 days of the activation of the account (other restrictions do/may apply).

 

AXvoice Pricing and Services

 

USA/Canada Unlimited

  • $8.25/mo
  • Unlimited calls to anywhere in the U.S. and Canada
  • Unlimited outgoing minutes
  • 30+ features
  • Free Equipment

US/Canada 200

  • $5.99
  • 200 minutes to anywhere in the U.S. and Canada
  • 200 outgoing minutes
  • Free incoming calls
  • Free Equipment

Pay as You Go

  • $4.99
  • Call at 1.5c/minute to anywhere in the U.S. and Canada
  • 1.5c/per minute
  • Free incoming calls
  • Free Equipment

All Features:

  • Caller ID Blocking
  • Music On Hold
  • International Call Blocking
  • Alternate Caller ID
  • Three-Way Calling
  • E911 Support
  • Codec
  • 7, 10, and 11-digit dialing
  • Call Waiting
  • Do Not Disturb
  • Blacklist
  • Caller ID
  • Distinctive Ring
  • Call Filter
  • Simultaneous Ring
  • Anonymous Call Rejection
  • Find Me Follow Me
  • Failover
  • Call Forwarding
  • Call Logs
  • Free In-Network Calling
  • Softphone Support
  • Enhanced Voicemail
  • BYOD Support

Optional Features:

  • Virtual Phone Numbers can be added for $3.99/month
  • Toll Free Numbers with coverage in US and Canada
  • $3.99 per Month, 4.99 cents per minute US coverage.
  • $5.99 per Month, 4.99 cents per minute US and Canada coverage
Screenshots
  • Simultaneous Ring Feature
    Simultaneous Ring Feature
  • Call Forwarding
    Call Forwarding
  • Call ID
    Call ID

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