Axvoice

Never received an adapter after paying yearly subscription and equipment cost, delivery fee. However, within a few days they charged me a fee for some bogus charges. Since I never received the adapter, I can’t use their service. Since I paid for the yearly fee they should not charge anything else…

The signup process is fairly painless and I faced no issue to get everything up and running in a week. Selected a number of my choosing, and got the yearly plan (cheaper than paying monthly). No complaints yet. Had to contact the customer support twice (they communicate via email only) and had no trouble running diagnostics on call quality. Good prices on yearly packages.

Went with Vonage a while back and had major issues. Got axvoice 3 months ago and it was painless. Ported our number from vonage and currently pay less than half of what we paid before. Number porting took 10 days but everything was smoother afterwards. For a family of 3, the savings are such a lifesaver. Good sound quality for out of state calls. Good customer service too.

Signed up for this service and selected my number. I needed a specific area code. They assigned me a completely different number with different area code. Emailed support and they flout out would not respond to the issue. They only said, use the number we have assigned you. Period. Furthermore, there is no way to cancel the account online and no one to call. Had to approach my credit card company and initiate a chargeback and block from billing. I cannot believe they are operating as a real company. MAJOR SCAM.

Not the most famous VoIP service on the block, but it sure offers a ton of features at a very affordable price tag. Felt a bit apprehensive at first, but it was simply plug-and-play, and the customer support was top notch. The Axvoice online account makes it much easier to manage the use of multiple devices too! I run a small business, so this was a much-needed feature because I need to the track call log for our customer services department. I suggest you go for it, especially if you’re running a business!

very bad service. their line did not work overseas. tried to cancel the service, I could not. they kept charging my card and I disputed their charges with the credit card company. case ongoing. they have terrible customer service and they will make it difficult for you to cancel. do not trust them with your credit card number

I have submitted multiple tickets asking to help unblock a number from their system, as this number is my important and could never able to get through. I even email all the departments for help. Non go back to me at all. FRUSTRATION!!!!
I tried the live chat it routed me back to AxVoice home page instead. No phone to contact or any way to get live agent to talk to. The problem had been over a month and half and still not resolved. I would rate it a Zero to negative!!!

I signed up for their annual plan to take advantage of their lowest rate. But 2 months later I was erroneously charged an additional $19 and they have yet to refund me. In fact, they won’t even answer my emails on this matter. Then when my renewal came due a year later, they do not notify you of the billing amount. They just went ahead and billed me a monthly charge of $18 (instead of $158 for the year). When I emailed them concerning this, their response was that this is their policy and if I wanted the lower rate I would have to contact them before the monthly billing rate occurred. Who does that? It’s a “gotcha scheme.” Worst of all, the only way to contact them is via email. Their chat feature is no longer available even though it shows on their web page, and phone support is non-existent. Worse of all, when you email them, they deflect answering your direct question. Currently, I am in the middle of a simple billing question that has bounced back and forth over 12 times, and we’re still going. There are better (and cheaper) alternatives to AxVoice.

Anyone looking for a robust VoIP service should definitely give AxVoice a try. Cheap, diverse features, and delivers excellent call quality. Then, there is the option of switching to a low-bandwidth codec that certainly is a cool feature. This surely wouldn’t disappoint those who have to make a lot of calls or their business entirely depends on constant collaboration and telecommunication.

AxVoice has surely provided a cheap alternative for long-distance calls. Since most of us are now working from home due to COVID-19, this VoIP didn’t let our work suffer. The features are great and are great for customer support that involves most of the work being done on calls. I would recommend this service.