Overall
3.3
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Axvoice

Axvoice Verified Reviews & Ratings

Brooklyn, United States
Axvoice specializes in reliable Internet based phone service. The Brooklyn, NY based provider offers residential plans, business plans, and...
2005
Year Founded
51%
Recommend It
35
User Reviews
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Barreto A.'s review forAxvoice

Have subbed to this service for 6…

Have subbed to this service for 6 months (more or less) and I can’t complain. Their customer service is very helpful whenever you have a query, and their call quality is the same as any other VoIP service on the market. Great purchase! I would recommend to all the VoIP users to at least get their trial version.

Have subbed to this service for 6 months (more or less) and I can’t complain. Their customer service is very helpful whenever you have a query, and their call quality is the same as any other VoIP service on the market. Great purchase! I would recommend to all the VoIP users to at least get their trial version.

Pros: Great call quality, free phone with the plan, cheap plans, cheap rates, the list goes on….
Cons: None. Porting was maybe slightly slower when I first set it up.
Would Recommend: Yes

I had a problem where every 4th or 5th…

I had a problem where every 4th or 5th outgoing call made, once answered would immediately go to a fast busy. I complained multiple times over my one year of service. I had one response and that was to power down everything and then bring it back up. I had already done this several times so that was no help. Afterwards I reported this at least a half dozen more times and never got a single response. Apparently they have no technical support. I left them and went back to my previous provider. Do not go for this service to lower your costs. You will certainly lower your level of service and satisfaction.

I had a problem where every 4th or 5th outgoing call made, once answered would immediately go to a fast busy. I complained multiple times over my one year of service. I had one response and that was to power down everything and then bring it back up. I had already done this several times so that was no help. Afterwards I reported this at least a half dozen more times and never got a single response.
Apparently they have no technical support. I left them and went back to my previous provider. Do not go for this service to lower your costs. You will certainly lower your level of service and satisfaction.

Pros: Cheap.
Cons: Lousy service without any recourse or support. Also, when I canceled my service they immediately charged me $39.99 for the modem. Here is the end of their note: A refund will be issued once we receive the adapter. Please note that no refund will be issued if you do not send us the tracking number or anything is missing/damaged in the adapter package. Please contact us 48 hours after delivery of the adapter to get a refund. (End of note) What a rip off. Steer clear.
Would Recommend: No

What do I even say? My entire office is…

What do I even say? My entire office is hooked up with AXvoice connections. No issues either! Call quality is top-notch too and I’ve yet to have any disconnections or issues with the connectivity. That could be down to the internet working without a hitch, but I’ll report back if there are any disruptions.

What do I even say? My entire office is hooked up with AXvoice connections. No issues either! Call quality is top-notch too and I’ve yet to have any disconnections or issues with the connectivity. That could be down to the internet working without a hitch, but I’ll report back if there are any disruptions.

Pros: Affordable and great plans. The stability and reliability so far has been amazing.
Cons: None, tried to find a few but can’t.
Would Recommend: Yes

My last VoIP service allowed me to use…

My last VoIP service allowed me to use shortcodes to change settings for my phone. With Axvoice, I have to do all that through their web account. It’s not a hassle. But it’s definitely quite a change. But now that I am used to it, I can discuss the other aspects of the service. All in all, my wife and I love that we have a home phone. Our kids are young, and we don’t agree with offering them personal-use smartphones. Instead, we have iPads and a central home phone from where they make calls to their friends. We also don’t allow IM apps on their iPads, so we know anytime they are calling their friends using Axvoice.

My last VoIP service allowed me to use shortcodes to change settings for my phone. With Axvoice, I have to do all that through their web account. It’s not a hassle. But it’s definitely quite a change. But now that I am used to it, I can discuss the other aspects of the service. All in all, my wife and I love that we have a home phone. Our kids are young, and we don’t agree with offering them personal-use smartphones. Instead, we have iPads and a central home phone from where they make calls to their friends. We also don’t allow IM apps on their iPads, so we know anytime they are calling their friends using Axvoice.

Pros: Impeccable service.
Cons: No shortcodes for a quick change of settings.
Would Recommend: Yes

A shoutout to Axvoice for staying…

A shoutout to Axvoice for staying affordable even in 2022. And seriously, this is the first time in so many years, I am reconsidering using a VoIP phone over my Verizon while I am at home or in the office. Axvoice doesn’t have their app for phones so that’s quite a bummer. The app I downloaded from the app store is not great either, so the one-the-go calling experience is not there. The rest is absolutely great.

A shoutout to Axvoice for staying affordable even in 2022. And seriously, this is the first time in so many years, I am reconsidering using a VoIP phone over my Verizon while I am at home or in the office. Axvoice doesn’t have their app for phones so that’s quite a bummer. The app I downloaded from the app store is not great either, so the one-the-go calling experience is not there. The rest is absolutely great.

Pros: Highly affordable, good call quality.
Cons: No phone app.
Would Recommend: Yes

Recently got on board the new VoIP…

Recently got on board the new VoIP connection for my home office and it just works. I’m surprised by how quick the setup was. Mind you, I’ve used plenty of VoIP connections before, and I’ve just renewed my license with them for a year. Everything works as advertised: call quality is excellent and limitless dialing is also available. Everything is smooth sailing so far.

Recently got on board the new VoIP connection for my home office and it just works. I’m surprised by how quick the setup was. Mind you, I’ve used plenty of VoIP connections before, and I’ve just renewed my license with them for a year. Everything works as advertised: call quality is excellent and limitless dialing is also available. Everything is smooth sailing so far.

Pros: Easy to set up.
Cons: None.
Would Recommend: Yes

Our company needed a new VoIP service….

Our company needed a new VoIP service. We were obviously in the market for something that wouldn’t break the bank with setups and running. Most of the ones we found were $35+ per month, and that just wouldn’t be enough to justify the minimal use we needed out of it. AXVoice was recommended through a random Google search, and well, I guess it was exactly what we needed. Incredibly cost-effective as a business solution and works just as well as any other.

Our company needed a new VoIP service. We were obviously in the market for something that wouldn’t break the bank with setups and running. Most of the ones we found were $35+ per month, and that just wouldn’t be enough to justify the minimal use we needed out of it. AXVoice was recommended through a random Google search, and well, I guess it was exactly what we needed. Incredibly cost-effective as a business solution and works just as well as any other.

Pros: Inexpensive, great sound quality, upgradable.
Cons: None.
Would Recommend: Yes

I’ve been using AXvoice’s VoIP…

I’ve been using AXvoice’s VoIP service for a month now and initially found it difficult to get my existing Vonage number ported here, but managed to get it done. That is where I wish their customer service would’ve been slightly better at helping. But all in all, after the initial setup woes, I’m enjoying my experience. Call quality is great, and having to pay a fraction of the cost is always going to be a benefit for anyone.

I’ve been using AXvoice’s VoIP service for a month now and initially found it difficult to get my existing Vonage number ported here, but managed to get it done. That is where I wish their customer service would’ve been slightly better at helping. But all in all, after the initial setup woes, I’m enjoying my experience. Call quality is great, and having to pay a fraction of the cost is always going to be a benefit for anyone.

Pros: Cost-effective, quick and easy.
Cons: Iffy customer service.
Would Recommend: Yes

Unable to contact technical or customer…

Unable to contact technical or customer service after hours, holidays or weekends. Only method is by email. No live chat either. Contracts are ambiguous and they will charge you for things you already paid for or don’t have. I was left once without phone service as they set up the phone incorrectly the first time. Then I switched modem which should not cause a problem and was without service. Very frustrating. Takes a long time for the call to connect.

Unable to contact technical or customer service after hours, holidays or weekends. Only method is by email. No live chat either. Contracts are ambiguous and they will charge you for things you already paid for or don’t have. I was left once without phone service as they set up the phone incorrectly the first time. Then I switched modem which should not cause a problem and was without service. Very frustrating. Takes a long time for the call to connect.

Pros: None.
Cons: Unreliable phone service and Unreliable Customer and technical serivce. No cost savings when everything is applied.
Would Recommend: No

I needed a good VoIP service for my…

I needed a good VoIP service for my business a few months back. And while researching I came across AXvoice and its business VoIP solutions. It’s been so helpful to me that I decided to write this review. I’d recommend it to all small and big businesses because it offers various features to always keep you in touch with your customers, colleagues, and employees. Especially its simultaneous ring feature lets me pick up my calls no matter I’m at home, in my car, or at the office. 3 different phones can be used to answer calls at any time. Naturally 5 stars!

I needed a good VoIP service for my business a few months back. And while researching I came across AXvoice and its business VoIP solutions. It’s been so helpful to me that I decided to write this review. I’d recommend it to all small and big businesses because it offers various features to always keep you in touch with your customers, colleagues, and employees. Especially its simultaneous ring feature lets me pick up my calls no matter I’m at home, in my car, or at the office. 3 different phones can be used to answer calls at any time. Naturally 5 stars!

Pros: Its simultaneous ring feature helps me and my company a lot.
Cons: No live customer support.
Would Recommend: Yes
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Provider Overview

Axvoice specializes in reliable Internet based phone service. The Brooklyn, NY based provider offers residential plans, business plans, and international plans—each with different specifications to better meet the individuals’ needs. Additionally, under each of these designations are plans that are designed to fit different needs. For example, with the residential plan, there is the unlimited package, the US/Canada 200, Pay as You Go, and Outgoing Only options. While each comes with various calling features, they differ in minutes and pricing. Aside from reliable service, the provider also offers key VoIP features including Caller ID, enhanced Voicemail, Do Not Disturb, Blacklist, and over 40 other features. Also, Axvoice allows users to port their numbers; however, not all numbers are eligible. Axvoice offers various modes of customer support via online web portal support center, configuration samples, FAQs, requirements, and an installation guide. Customer service hours are 8:00am to 7:00 pm EST. In terms of pricing each designation (business, residential, international) varies—also, each plan under each designation varies. The provider also offers a Money Back Guarantee for users who cancel within 15 days of the activation of the account (other restrictions do/may apply).

 

AXvoice Pricing and Services

 

USA/Canada Unlimited

  • $8.25/mo
  • Unlimited calls to anywhere in the U.S. and Canada
  • Unlimited outgoing minutes
  • 30+ features
  • Free Equipment

US/Canada 200

  • $5.99
  • 200 minutes to anywhere in the U.S. and Canada
  • 200 outgoing minutes
  • Free incoming calls
  • Free Equipment

Pay as You Go

  • $4.99
  • Call at 1.5c/minute to anywhere in the U.S. and Canada
  • 1.5c/per minute
  • Free incoming calls
  • Free Equipment

All Features:

  • Caller ID Blocking
  • Music On Hold
  • International Call Blocking
  • Alternate Caller ID
  • Three-Way Calling
  • E911 Support
  • Codec
  • 7, 10, and 11-digit dialing
  • Call Waiting
  • Do Not Disturb
  • Blacklist
  • Caller ID
  • Distinctive Ring
  • Call Filter
  • Simultaneous Ring
  • Anonymous Call Rejection
  • Find Me Follow Me
  • Failover
  • Call Forwarding
  • Call Logs
  • Free In-Network Calling
  • Softphone Support
  • Enhanced Voicemail
  • BYOD Support

Optional Features:

  • Virtual Phone Numbers can be added for $3.99/month
  • Toll Free Numbers with coverage in US and Canada
  • $3.99 per Month, 4.99 cents per minute US coverage.
  • $5.99 per Month, 4.99 cents per minute US and Canada coverage
Screenshots
  • Simultaneous Ring Feature
    Simultaneous Ring Feature
  • Call Forwarding
    Call Forwarding
  • Call ID
    Call ID

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