Overall
2.4
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Axvoice

Axvoice Verified Reviews & Ratings

Brooklyn, United States
Axvoice specializes in reliable Internet based phone service. The Brooklyn, NY based provider offers residential plans, business plans, and...
2005
Year Founded
25%
Recommend It
4
User Reviews
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Pammy X.'s review forAxvoice

They indicate that they have live chat…

They indicate that they have live chat, they do not. It does not work. They do not have live chat. There is no phone number for support, everything is only through email, in which case, they rarely respond. They are not easy to work with when attempting to transfer number. Their call logs were only offered in EST and I’m in PST, so I constantly have to to do math when cross referencing my logs. There were incidences where my phone never rang and missed calls just showed up on my missed call log.

They indicate that they have live chat, they do not. It does not work. They do not have live chat. There is no phone number for support, everything is only through email, in which case, they rarely respond. They are not easy to work with when attempting to transfer number. Their call logs were only offered in EST and I’m in PST, so I constantly have to to do math when cross referencing my logs. There were incidences where my phone never rang and missed calls just showed up on my missed call log.

Pros: None.
Cons: customer service is non-existent.
Would Recommend: No

They raised the price of my service…

They raised the price of my service, without my consent and will not respond to my emails. They have refused to give credits; even though they know that they are due. They have blocked numbers; my friends; from calling into my number. What good is a service when no one can call you. I’m a senior citizen. I DON’T TEXT!!!!!

They raised the price of my service, without my consent and will not respond to my emails. They have refused to give credits; even though they know that they are due.

They have blocked numbers; my friends; from calling into my number. What good is a service when no one can call you.
I’m a senior citizen. I DON’T TEXT!!!!!

Pros: You get a dial tone.
Cons: Everything else.
Would Recommend: No

I installed voip with Axvoice over one…

I installed voip with Axvoice over one month ago. I have emailed and called customer service 4 times and I am still waiting for a response. When I signed up for their service, the website said that it would take 2 to 3 weeks for my phone number to port. I am still waiting and am currently looking for another service as I want to keep my old telephone number. It is very frustrating to not get a response leaving me no choice but to find another company that actually has a customer service person.

I installed voip with Axvoice over one month ago. I have emailed and called customer service 4 times and I am still waiting for a response.

When I signed up for their service, the website said that it would take 2 to 3 weeks for my phone number to port. I am still waiting and am currently looking for another service as I want to keep my old telephone number.

It is very frustrating to not get a response leaving me no choice but to find another company that actually has a customer service person.

Pros: The price is better than Verizon.
Cons: They have no customer service.
Would Recommend: No

Clear call quality

Phone calls are getting through and the call quality is pretty clear. Service offers lots of features, which is more than I use. The service is much cheaper than my landline company.

Phone calls are getting through and the call quality is pretty clear. Service offers lots of features, which is more than I use. The service is much cheaper than my landline company.

Would Recommend: Yes
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Provider Overview

Axvoice specializes in reliable Internet based phone service. The Brooklyn, NY based provider offers residential plans, business plans, and international plans—each with different specifications to better meet the individuals’ needs. Additionally, under each of these designations are plans that are designed to fit different needs. For example, with the residential plan, there is the unlimited package, the US/Canada 200, Pay as You Go, and Outgoing Only options. While each comes with various calling features, they differ in minutes and pricing. Aside from reliable service, the provider also offers key VoIP features including Caller ID, enhanced Voicemail, Do Not Disturb, Blacklist, and over 40 other features. Also, Axvoice allows users to port their numbers; however, not all numbers are eligible. Axvoice offers various modes of customer support via online web portal support center, configuration samples, FAQs, requirements, and an installation guide. Customer service hours are 8:00am to 7:00 pm EST. In terms of pricing each designation (business, residential, international) varies—also, each plan under each designation varies. The provider also offers a Money Back Guarantee for users who cancel within 15 days of the activation of the account (other restrictions do/may apply).

 

AXvoice Pricing and Services

 

USA/Canada Unlimited

  • $8.25/mo
  • Unlimited calls to anywhere in the U.S. and Canada
  • Unlimited outgoing minutes
  • 30+ features
  • Free Equipment

US/Canada 200

  • $5.99
  • 200 minutes to anywhere in the U.S. and Canada
  • 200 outgoing minutes
  • Free incoming calls
  • Free Equipment

Pay as You Go

  • $4.99
  • Call at 1.5c/minute to anywhere in the U.S. and Canada
  • 1.5c/per minute
  • Free incoming calls
  • Free Equipment

All Features:

  • Caller ID Blocking
  • Music On Hold
  • International Call Blocking
  • Alternate Caller ID
  • Three-Way Calling
  • E911 Support
  • Codec
  • 7, 10, and 11-digit dialing
  • Call Waiting
  • Do Not Disturb
  • Blacklist
  • Caller ID
  • Distinctive Ring
  • Call Filter
  • Simultaneous Ring
  • Anonymous Call Rejection
  • Find Me Follow Me
  • Failover
  • Call Forwarding
  • Call Logs
  • Free In-Network Calling
  • Softphone Support
  • Enhanced Voicemail
  • BYOD Support

Optional Features:

  • Virtual Phone Numbers can be added for $3.99/month
  • Toll Free Numbers with coverage in US and Canada
  • $3.99 per Month, 4.99 cents per minute US coverage.
  • $5.99 per Month, 4.99 cents per minute US and Canada coverage
Screenshots
  • Simultaneous Ring Feature
    Simultaneous Ring Feature
  • Call Forwarding
    Call Forwarding
  • Call ID
    Call ID

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