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AVOXI

AVOXI Verified Reviews & Ratings

Atlanta, GA
AVOXI is a cloud communications provider focused on meeting the international calling needs of various businesses. In doing so,...
2001
Year Founded
81%
Recommend It
16
User Reviews
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Our previous phone service provider…

Our previous phone service provider wasn’t not good because the up time calls was terrible. We decided to choose Avoxi due to cost savings over and the flexibility of the system, the quality calls, all features that the systems has, IVR, Voicemail, queues, etc.. the interface to login is so friendly as your support, they always are availlable to help us. Avoxi has made our job much easier by reviewing all the details completely and keeping on top of things. Good Work!! Regards, Ricardo

Our previous phone service provider wasn’t not good because the up time calls was terrible.

We decided to choose Avoxi due to cost savings over and the flexibility of the system, the quality calls, all features that the systems has, IVR, Voicemail, queues, etc.. the interface to login is so friendly as your support, they always are availlable to help us.

Avoxi has made our job much easier by reviewing all the details completely and keeping on top of things. Good Work!!

Regards,
Ricardo

Would Recommend: Yes
MARIE C. E.'s review forAVOXI

I’m not a very computer-trained…

I’m not a very computer-trained person, and from day 1, I’ve had terrific support within the hour of my request, no matter is it’s a technical issue, or you want to cancel some services. No questions asked. I really know I get the support I need. I highly recommend AVOXI as part of your business team.

I’m not a very computer-trained person, and from day 1, I’ve had terrific support within the hour of my request, no matter is it’s a technical issue, or you want to cancel some services. No questions asked. I really know I get the support I need. I highly recommend AVOXI as part of your business team.

Pros: VERY HELPFUL.
Cons: None.
Would Recommend: Yes
Sharjeel S.'s review forAVOXI

I have been using AVOXI for over a year…

I have been using AVOXI for over a year now at our organisation and haven’t faced any major problem like service disruption etc. I strongly recommend their tollfree services if you have business spread across the globe. Also, the SaaS platform for configurations and analytics are pretty decent and does the job.

I have been using AVOXI for over a year now at our organisation and haven’t faced any major problem like service disruption etc.

I strongly recommend their tollfree services if you have business spread across the globe. Also, the SaaS platform for configurations and analytics are pretty decent and does the job.

Pros: Customer Support.
Cons: Should improve Configurations.
Would Recommend: Yes

Easy to setup and use. However the…

Easy to setup and use. However the hidden fee makes me wonder what else they have not told me about. They charge you a 18.2% fee to cover their costs for international calls. Regardless if you selected a number for your country only. They say all get charged for this. If i had known i would not have wasted so much time setting up .

Easy to setup and use. However the hidden fee makes me wonder what else they have not told me about.

They charge you a 18.2% fee to cover their costs for international calls. Regardless if you selected a number for your country only. They say all get charged for this. If i had known i would not have wasted so much time setting up .

Pros: Easy setup and use, good support.
Cons: Hidden fees 18.2% charged to your monthly bill in hidden fees.
Would Recommend: No

Everything is great with Avoxi…

Everything is great with Avoxi. You just send them an email about the issue and they are already calling you back immediately about it. Marc is extremely the best go to person for our account and he understands the needs of our company. Avoxi is just plain simple and we are happy that we chose Avoxi as our VOIP provider.

Everything is great with Avoxi. You just send them an email about the issue and they are already calling you back immediately about it. Marc is extremely the best go to person for our account and he understands the needs of our company.
Avoxi is just plain simple and we are happy that we chose Avoxi as our VOIP provider.

Would Recommend: Yes
Stefanie L.'s review forAVOXI

So far I am very satisfied with Avoxi…

So far I am very satisfied with Avoxi for my business phone service. From start to finish it has been a pleasure porting my number over. They emailed me and kept me informed at every step in the process of transferring my service. I did a 30-minute installation meeting to familiarize myself with the system and was again pleased by Avoxi’s professionalism. They are always available to answer my questions. Every person that I have spoken with was courteous and knowledgeable and spent as much time as was necessary to explain things to me.

So far I am very satisfied with Avoxi for my business phone service. From start to finish it has been a pleasure porting my number over. They emailed me and kept me informed at every step in the process of transferring my service. I did a 30-minute installation meeting to familiarize myself with the system and was again pleased by Avoxi’s professionalism. They are always available to answer my questions. Every person that I have spoken with was courteous and knowledgeable and spent as much time as was necessary to explain things to me.

Would Recommend: Yes

Everyone was extremely courteous, very…

Everyone was extremely courteous, very willing to help and assist to get my business problems resolved. Diego (sales) and Katie (customer support in Atlanta) are absolutely the best things since “baked bread.” They really went out of the way to support and help. I really appreciate that very much!!! Whenever I have issues with the service or add on to my services, I will actually ask for these two every single time.

Everyone was extremely courteous, very willing to help and assist to get my business problems resolved. Diego (sales) and Katie (customer support in Atlanta) are absolutely the best things since “baked bread.” They really went out of the way to support and help. I really appreciate that very much!!! Whenever I have issues with the service or add on to my services, I will actually ask for these two every single time.

Would Recommend: Yes
Eduardo M.'s review forAVOXI

I have worked with AVOXI for a year…

I have worked with AVOXI for a year now, they were our second main provider, as head of the department personally recommended their service and have become now the #1 in our company due to their support, price and flexibility. Their world class customer service compared with different providers excels and conquers the VoIP market and adapts to different company needs.

I have worked with AVOXI for a year now, they were our second main provider, as head of the department personally recommended their service and have become now the #1 in our company due to their support, price and flexibility. Their world class customer service compared with different providers excels and conquers the VoIP market and adapts to different company needs.

Pros: Customer Service.
Cons: Self service website.
Would Recommend: Yes

Very easy to set up and program options…

Very easy to set up and program options specific to your business needs. Cost effective and user Freind solution for a toll free customer support number. I had an issue opening forwarded voice mails on my Apple devices and tech support quickly identified the setting problem and they were quick to resolve the issue. Outstanding support. I would recommend Avoxi product and services to anyone in need of a toll free number service.

Very easy to set up and program options specific to your business needs. Cost effective and user Freind solution for a toll free customer support number.
I had an issue opening forwarded voice mails on my Apple devices and tech support quickly identified the setting problem and they were quick to resolve the issue. Outstanding support. I would recommend Avoxi product and services to anyone in need of a toll free number service.

Pros: Easy to set up, great customer service and tech support.
Cons: None.
Would Recommend: Yes
Connor D.'s review forAVOXI

Very responsive staff, good pricing,…

Very responsive staff, good pricing, and call quality has beeen great.

Very responsive staff, good pricing, and call quality has beeen great.

Would Recommend: Yes

The support team reacted very quick…

The support team reacted very quickly and did the needed job on the spot. They were in contact with me to make sure that everything is sorted.

The support team reacted very quickly and did the needed job on the spot. They were in contact with me to make sure that everything is sorted.

Would Recommend: Yes
Diana S.'s review forAVOXI

I’ve been using Avoxi for a couple…

I’ve been using Avoxi for a couple months now, and it has performed nicely. I’ve had a couple of minor issues that are resolved immediately. Customer service is really outstanding, the agents are really friendly, efficient and they do not stop until the problem is solved.

I’ve been using Avoxi for a couple months now, and it has performed nicely. I’ve had a couple of minor issues that are resolved immediately. Customer service is really outstanding, the agents are really friendly, efficient and they do not stop until the problem is solved.

Pros: Easy to use.
Cons: Minor functional issues that are usually resolved promplty.
Would Recommend: Yes
dan m.'s review forAVOXI

I was totally new to this concept…

I was totally new to this concept of telephone service, internet softphone. Did not know a thing about it. The folks at Avoxi walked me through it every step of the way. Im still not a pro at it and now and then need customer assistance and as always the response is fast and understandable. I too am trying to grow my business to remote call center status and I was very pleased when I learned that Avoxi has the capability of handling that for me. Indeed a future partner in success! Dan Marten MartenMercado

I was totally new to this concept of telephone service, internet softphone. Did not know a thing about it. The folks at Avoxi walked me through it every step of the way. Im still not a pro at it and now and then need customer assistance and as always the response is fast and understandable. I too am trying to grow my business to remote call center status and I was very pleased when I learned that Avoxi has the capability of handling that for me. Indeed a future partner in success!
Dan Marten
MartenMercado

Pros: great service.
Cons: no cons.
Would Recommend: Yes
Touseef A.'s review forAVOXI

In one word “Thieves”…

In one word “Thieves” I am extremely disappointed by their service. First when I enquired about a South African number they said we will provide you with it within 48 hours. But when I actually signed a contract and paid the money they said we don’t have it in inventory and we can only arrange it in 40 days by 26th Jan,2017. I said its not OK. I am losing my business but they said we can’t do anything and didn’t even make a refund. And to make it even worse they didn’t even provide me with it after 26th Jan. They just ignored my emails now. They took my money but never provided me with a service number. Scammers who contacted me in this process are Samer Bakri Ariana Wharton Pablo Gonzalez And to top it off, they are phone service providers and they never receive their phone calls. Awful experience.

In one word “Thieves”

I am extremely disappointed by their service. First when I enquired about a South African number they said we will provide you with it within 48 hours. But when I actually signed a contract and paid the money they said we don’t have it in inventory and we can only arrange it in 40 days by 26th Jan,2017. I said its not OK. I am losing my business but they said we can’t do anything and didn’t even make a refund. And to make it even worse they didn’t even provide me with it after 26th Jan. They just ignored my emails now. They took my money but never provided me with a service number.

Scammers who contacted me in this process are
Samer Bakri
Ariana Wharton
Pablo Gonzalez

And to top it off, they are phone service providers and they never receive their phone calls. Awful experience.

Would Recommend: No

Worst customer service ever…

Worst customer service ever! They spammed me with emails for me to sign in a contract, even after I signed it. I had to call to provide information about my payment, I provided my credit card information and they told me that in less than 48 hours I would haver everything ready. More than 3 days passed and I got nothing! Not even an email saying when I would have everything set up. I tried to contact them by phone and they never answered (which is ridicoulous since they provide communication services).. By email, same.. I lost 2 days of outbound calls which represent sales and they didn’t give a dime about the whole situation. NOT recommended at all!

Worst customer service ever! They spammed me with emails for me to sign in a contract, even after I signed it. I had to call to provide information about my payment, I provided my credit card information and they told me that in less than 48 hours I would haver everything ready. More than 3 days passed and I got nothing! Not even an email saying when I would have everything set up. I tried to contact them by phone and they never answered (which is ridicoulous since they provide communication services).. By email, same.. I lost 2 days of outbound calls which represent sales and they didn’t give a dime about the whole situation. NOT recommended at all!

Would Recommend: No
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Provider Overview

AVOXI is a cloud communications provider focused on meeting the international calling needs of various businesses. In doing so, the provider offers a variety of services that come loaded with advanced features and capabilities.

 

Avoxi Pricing and Services

 

These services include:
AVOXI Core (Cloud PBX)
Virtual Call Center Solution
VoIP Gateway Solution
DID/DDI Local Numbers
VoIP Termination-SIP Trunking

In regards to International calling, AVOXI offers toll free numbers from more countries than any other industry competitors, making the provider a one stop hub for international toll free numbers (ITFS), universal international freephone numbers (UIFN), and US and Canada toll free numbers. Additionally, each of these numbers has a specific purpose: ITFSs are singular, country-based numbers, UIFNs work from multiple countries, and US and Canada numbers are cost efficient in reaching customers in North America. AVOXI allows users to combine ITFSs, UIFNs, and US and Canada numbers as well as select indivudally.

AVOXI also offers extensive customer support, which includes platforms such as FAQs, Virtual Call Center & Hosted PBX Terms, Self Service Portal, Tutorial Videos, and Live Chat with Support. Additionally, AVOXI offers an 800 number with an automated directory.

Pricing: AVOXI’s pricing varies depending on the services selected. For pricing information, users should submit their information for a personalized quote.

Accreditation: AVOXI offers quality solutions and services that are backed by certifications including:
CFCA (Communications Fraud Control Association) Member
BPeSA (Business Process Service and Outsourcing market) Member
Inc. Magazine 500—named one of the fastest growing private companies in the US

Screenshots
  • Call Forwarding
    Call Forwarding
  • International Calling
    International Calling
  • Statistics
    Statistics

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