Overall
3.8
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AVOXI

Atlanta, GA
AVOXI is a cloud communications provider focused on meeting the international calling needs of various businesses. In doing so,...
2001
Year Founded
67%
Recommend It
6
User Reviews
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The support team reacted very quick…

The support team reacted very quickly and did the needed job on the spot. They were in contact with me to make sure that everything is sorted.

The support team reacted very quickly and did the needed job on the spot. They were in contact with me to make sure that everything is sorted.

Would Recommend: Yes
Diana S.'s review forAVOXI

I’ve been using Avoxi for a couple…

I’ve been using Avoxi for a couple months now, and it has performed nicely. I’ve had a couple of minor issues that are resolved immediately. Customer service is really outstanding, the agents are really friendly, efficient and they do not stop until the problem is solved.

I’ve been using Avoxi for a couple months now, and it has performed nicely. I’ve had a couple of minor issues that are resolved immediately. Customer service is really outstanding, the agents are really friendly, efficient and they do not stop until the problem is solved.

Pros: Easy to use.
Cons: Minor functional issues that are usually resolved promplty.
Would Recommend: Yes
dan m.'s review forAVOXI

I was totally new to this concept…

I was totally new to this concept of telephone service, internet softphone. Did not know a thing about it. The folks at Avoxi walked me through it every step of the way. Im still not a pro at it and now and then need customer assistance and as always the response is fast and understandable. I too am trying to grow my business to remote call center status and I was very pleased when I learned that Avoxi has the capability of handling that for me. Indeed a future partner in success! Dan Marten MartenMercado

I was totally new to this concept of telephone service, internet softphone. Did not know a thing about it. The folks at Avoxi walked me through it every step of the way. Im still not a pro at it and now and then need customer assistance and as always the response is fast and understandable. I too am trying to grow my business to remote call center status and I was very pleased when I learned that Avoxi has the capability of handling that for me. Indeed a future partner in success!
Dan Marten
MartenMercado

Pros: great service.
Cons: no cons.
Would Recommend: Yes
Touseef A.'s review forAVOXI

In one word “Thieves”…

In one word “Thieves” I am extremely disappointed by their service. First when I enquired about a South African number they said we will provide you with it within 48 hours. But when I actually signed a contract and paid the money they said we don’t have it in inventory and we can only arrange it in 40 days by 26th Jan,2017. I said its not OK. I am losing my business but they said we can’t do anything and didn’t even make a refund. And to make it even worse they didn’t even provide me with it after 26th Jan. They just ignored my emails now. They took my money but never provided me with a service number. Scammers who contacted me in this process are Samer Bakri Ariana Wharton Pablo Gonzalez And to top it off, they are phone service providers and they never receive their phone calls. Awful experience.

In one word “Thieves”

I am extremely disappointed by their service. First when I enquired about a South African number they said we will provide you with it within 48 hours. But when I actually signed a contract and paid the money they said we don’t have it in inventory and we can only arrange it in 40 days by 26th Jan,2017. I said its not OK. I am losing my business but they said we can’t do anything and didn’t even make a refund. And to make it even worse they didn’t even provide me with it after 26th Jan. They just ignored my emails now. They took my money but never provided me with a service number.

Scammers who contacted me in this process are
Samer Bakri
Ariana Wharton
Pablo Gonzalez

And to top it off, they are phone service providers and they never receive their phone calls. Awful experience.

Would Recommend: No

Worst customer service ever…

Worst customer service ever! They spammed me with emails for me to sign in a contract, even after I signed it. I had to call to provide information about my payment, I provided my credit card information and they told me that in less than 48 hours I would haver everything ready. More than 3 days passed and I got nothing! Not even an email saying when I would have everything set up. I tried to contact them by phone and they never answered (which is ridicoulous since they provide communication services).. By email, same.. I lost 2 days of outbound calls which represent sales and they didn’t give a dime about the whole situation. NOT recommended at all!

Worst customer service ever! They spammed me with emails for me to sign in a contract, even after I signed it. I had to call to provide information about my payment, I provided my credit card information and they told me that in less than 48 hours I would haver everything ready. More than 3 days passed and I got nothing! Not even an email saying when I would have everything set up. I tried to contact them by phone and they never answered (which is ridicoulous since they provide communication services).. By email, same.. I lost 2 days of outbound calls which represent sales and they didn’t give a dime about the whole situation. NOT recommended at all!

Would Recommend: No
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Provider Overview

AVOXI is a cloud communications provider focused on meeting the international calling needs of various businesses. In doing so, the provider offers a variety of services that come loaded with advanced features and capabilities.

These services include:
AVOXI Core (Cloud PBX)
Virtual Call Center Solution
VoIP Gateway Solution
DID/DDI Local Numbers
VoIP Termination-SIP Trunking

In regards to International calling, AVOXI offers toll free numbers from more countries than any other industry competitors, making the provider a one stop hub for international toll free numbers (ITFS), universal international freephone numbers (UIFN), and US and Canada toll free numbers. Additionally, each of these numbers has a specific purpose: ITFSs are singular, country-based numbers, UIFNs work from multiple countries, and US and Canada numbers are cost efficient in reaching customers in North America. AVOXI allows users to combine ITFSs, UIFNs, and US and Canada numbers as well as select indivudally.

AVOXI also offers extensive customer support, which includes platforms such as FAQs, Virtual Call Center & Hosted PBX Terms, Self Service Portal, Tutorial Videos, and Live Chat with Support. Additionally, AVOXI offers an 800 number with an automated directory. 

Pricing: AVOXI’s pricing varies depending on the services selected. For pricing information, users should submit their information for a personalized quote.

Accreditation: AVOXI offers quality solutions and services that are backed by certifications including:
CFCA (Communications Fraud Control Association) Member
BPeSA (Business Process Service and Outsourcing market) Member
Inc. Magazine 500—named one of the fastest growing private companies in the US

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