Provider Overview
ACN specializes in offering a variety of services for both home and business use. For home users, ACN’s services include digital phone service, local and long distance, Internet, wireless, energy, television, home security and automation, computer support, and mobile application. With business use, the provider offers phone service, energy, satellite TV, and computer support. For home users, digital phone service comes with VoIP features, unlimited local and long distance calling to US and Canada, and more for $24.99 per month (plus Equipment charge $29.99, S&H $10.99, and Activation $29.99). International calling is available to 70 countries/territories, but is subject to additional pricing. Business phone service is available through Digital Talk Express package ($39.99/month) and Business Advantage package ($34.99/month)—which is wireline service available in select markets including OR, UT, WA, AZ, CO, and more. Separate from phone service, pricing varies depending on the service selected. For example, in terms of wireless service, ACN offers Wireless—allows user to choose from quality providers—or Mobile Application—which allows users to make low-cost long distance and International calls through an app. In regards to support, ACN features a customer care center that includes phone and live chat customer care and technical support for each service offered. Hours of operation are: for customer care Monday –Saturday 9am-12am, closed Sunday; for Tech support, Monday-Friday 9am-12am, Saturday and Sunday 11am-8pm. Customer care is also available for users in Canada and Puerto Rico.
ACN Pricing and Services
RESIDENTIAL PLANS
| Details |
I want to keep my current phone number |
I want a new phone number |
| Monthly Charge |
$2499
Per Month Per Line
|
$2499
Per MonthPer Line
|
| Unlimited Calling |
................. |
................. |
| One-Time Equipment Charge and Shipping and Handling |
WAIVED |
$1999
Promotional Pricing
|
| Monthly Regulatory Recovery Fee |
$299
Per Month Per Line
|
$299
Per Month Per Line
|
| Monthly Compliance Cost Recovery Fee |
$299
Per Month Per Line
|
$299
Per Month Per Line
|
| Add a second Line* |
$999
Per Month Per Line
|
$999
Per Month Per Line
|
| Add a Virtual Phone Number** |
$499
Per Month Per Line
|
$499
Per Month Per Line
|
| World Plan Plus - 130 Destinations |
$1500
130 Destinations
|
$1500
130 Destinations
|
BUSINESS PLANS
|
Phone Adapter
with 1 Voice Line |
Phone Adapter
with 2 Voice Lines |
Phone Adapter
with 3 Voice Lines |
Phone Adapter
with 4 Voice Lines |
| Monthly Recurring Charge* |
$3999
per month
with 3 year agreement** |
$6999
per month
with 3 year agreement** |
$9999
per month
with 3 year agreement** |
$12999
per month
with 3 year agreement** |
Residential Plan Features:
- ACN Companion Mobile App
- Unlimited Local and Long Distance Calling
- Free ACN to ACN Calling
- Virtual Phone Number
- Keep Your Existing Number
- Voice Mail
- Video Mail
- Voice Connect
- Email Notification
- Anonymous Call Rejection
- My Account
- Call Forwarding
- Caller ID
- Caller ID Block
- Call Logs
- Call Return and Last Number Redial
- Call Waiting
- Do Not Disturb
- Three Way Audio Calling
- Speed Dial
Business Plan Features:
- Add up to 3 Toll-Free Numbers at $4.99/month/number, inbound usage rate is 2.9¢/minute
- Anonymous Call Rejection
- Call Forwarding
- Do Not Disturb
- Calling Line ID Delivery
- Calling Line ID Block Per Call
- Calling Line ID Block for All Calls
- Call Waiting
- Music On Hold
- Intercom
- Direct Voice Mail Transfer
- Three Way Conference Calling
- Call Return
- Speed Dial 100
