3CLogic

Founded in 2005, 3CLogic specializes in offering users a turnkey system fully integrated with a customer’s CRM system. In doing this, the provider fits users with an all inclusive stop for all cloud based call center needs including CRM integration, speech analytics, and Work Force Management (WFM). Recently, the provider partnered with SugarCRM to create a new integration of inbound, outbound, and blended contact center applications. 3CLogic features a variety of call center products including inbound, outbound, and blended call center, as well as Call Blast—which broadcasts a pre-recorded message to thousands of phone numbers in bulk. Call Center services include a number of features including call recording, historical reporting, real time reporting, CRM Integration (Web/Hosted), Customer History Database, web view of call, queue, project data, and more. Like other providers, this wide range of offerings allows the provider to meet the needs of various industries—i.e. finance, real estate, insurance, e-commerce, healthcare, etc. The provider also offers a learning center, which includes resources such as press releases, white papers, videos, FAQs, brochures and guides, blog, and support. Customer support can be conducted via Support Chat, Support Forum, Support Ticket, Click 2 Call, or Request a new feature.