Dialpad Pricing Guide: The Complete Breakdown

Dialpad is an AI-driven cloud communication platform that provides top tier unified communications, contact center solutions, and sales tools that businesses across the globe have grown to trust and use.

This scalable platform provides teams with access to a smart business phone system, an AI-powered contact center, video conferencing capabilities, and advanced analytics and coaching tools.

This post will cover Dialpad products, pricing and plans, available integrations, top features, communication channels, and more.

• Dialpad Connect (Ai Voice)
• Dialpad Meetings (Ai Meetings)
• Dialpad Support (Ai Contact Center)
• Dialpad Sell (Ai Sales)
• Dialpad Agentic AI Platform
• Pros and Cons
• Integrations
• Security
• Customer Support
• Who Should Use It?

An Overview of Dialpad Products

Dialpad offers 4 core products:

• Dialpad Connect (Ai Voice): This is a VoIP phone system and unified communications platform granting access to voice calling, video conferencing, team chat messaging and collaboration tools, SMS/MMS, and visual voicemail. They're put together into a unified interface powered by Dialpad's own proprietary AI technology
• Dialpad Meetings (Ai Meetings): Standalone or Connect-integrated video conferencing tool with AI-powered transcription, meeting summaries, and collaboration features for teams of all sizes
• Dialpad Support (Ai Contact Center): An Omnichannel contact center platform complete with inbound and outbound voice as well as a vast array (over 20) digital channels, AI agent assist, workforce management tools, customer surveys, sentiment analysis, AI scorecards, and other tools to drive your team forward
• Dialpad Sell (Ai Sales): Sales-focused communication platform that allows for AI-powered call coaching, interaction monitoring, performance analytics, call scoring, automated playbooks, and even provides lead qualification tools
• Dialpad Agentic AI Platform: Newly instated and autonomous AI agents which understand complex requests, execute multi-step tasks, and resolve customer inquiries across both voice and text channels

We'll provide a quick rundown of each of these products, underscore key features and list integrations, discuss Dialpad's security platform and their customer support, before ultimately evaluating each tool's overall user experience and ideal user base.

Dialpad Connect (Ai Voice)

Dialpad Connect serves as an all-in-one unified communications solution that takes great care to streamline how your team chat messaging, VoIP calling, SMS texting, and video conferencing work and coalesce into a single platform.

It is accessed via the downloadable Dialpad App, can be interfaced directly in-browser on desktop computers, and even through Apple iOS and Android mobile devices (with dedicated apps), Dialpad Connect even cuts down app switching and syncs any communication activity in real time.

Dialpad Connect Pricing and Plans

Dialpad Connect offers a standard 14-day free trial and consists of three paid plans from $15 to $35/user/month with annual pricing for its non-enterprise offerings. Annual billing will even save users up to 44% more compared to month-to-month pricing.

All Dialpad Connect Plans include:

• Basic Voice Calling Features: Unlimited domestic calling within the US/Canada, HD audio and AI noise cancellation, local and toll-free numbers in 70+ countries, E911, visual voicemail with AI transcription, unlimited call recording with real-time transcription, call flip, call forwarding, call screening, caller ID, call park, intercom
• Call Management Features: Auto attendant (IVR) with customizable call routing, advanced call distribution, custom business hours and answering rules, ring groups, shared lines, and more
• Unified Communications Features: Team chat messaging with file sharing, unlimited audio conferencing, iOS and Android mobile apps have near parity with desktop counterparts
• Video Calling Features: HD video conferencing for up to 150 participants, complete with in-meeting chat and screen sharing, AI Meeting Insights and live transcription, unlimited video call recording, and other collaborative interactive features
• Integrations: Dialpad plays well with Google Workspace, Microsoft 365, Salesforce, Zendesk, and even offers rich API access for custom integrations on higher plans
• Analytics: Assess the temperature of your operations through real-time analytics, call log reports, and heatmaps
• Security and Customer Support: Dialpad offers SOC 2, HIPAA, and GDPR compliance, communications are encrypted, and their 24/7 support team is ready to answer questions fast

The table below outlines Dialpad Connect pricing and plans:

Paid add-ons for Dialpad Connect include:

• Larger video meetings for 1500 participants from $15/user/month
• Longer meeting durations (over 45 minutes) from $15/user/month
• Additional phone numbers: Local numbers, toll-free numbers, international numbers (pricing varies)
• Internet fax service (license required plus per-page charges)
• International calling credits (metered per-minute pricing by country)
• AI Contact Center features starting at $75/user/month
• AI Sales features starting at $60/user/month

Top Dialpad Connect Features

Because Dialpad Meetings is available as a standalone product in addition to being included with all Connect packages, we'll discuss video conferencing capabilities in the Meetings section.

The most important Connect features and functionalities are:

Team Messaging and Collaboration Tools

Dialpad offers a wide set of tools that make it easy for teams to collaborate and communicate with each other from its bold chat messaging platform making quick communication a breeze to its innovative team collaboration toolkit.

Chat Messaging

The Dialpad Team Messaging App is a chatting interface that allows for instant messaging, easy file sharing, built-in task management, one-click video meetings and voice calls, instantaneous user presence updates, and assorted other features.

Real-time file and message syncing prevents any logjams caused by unnecessary misalignment and ensures everyone is working with the same key (and consistently updated) information.

Users can even choose from one-on-one direct messaging or group conversations for projects and departments. Conversations can be organized by topic, and external users can be added when needed.

Within the Dialpad chat interface, users can bookmark messages, favorite most used contacts and conversations, use direct reply and message threading to declutter conversations, react to messages with emojis, and @mention/tag users. Users will be able to get both desktop and mobile push notifications, search and filter messages, mark messages as unread, and view member lists and profile information.

Team Collaboration

The messaging interface is home to team collaboration capabilities like file sharing and document management.

Users can share documents, images, and videos directly within conversations or as message attachments. These files can be uploaded from a user's desktop or via third-party storage apps like Dropbox, OneDrive, SharePoint, and Google Drive.

Real-time file commenting enables a truly communicative and productive editing process where users can openly resolve issues fast. Files can be downloaded, stored in the cloud, shared, or deleted.

Dialpad Smart Business Phone System

Dialpad's cloud-based phone system offers unlimited local VoIP calling on desktop and mobile devices and robust call management features. Users can enable number porting or choose from local phone numbers in over 70 countries to create a local presence, or opt for toll-free or international numbers in 100+ countries.

Call routing serves as one of the more robust Dialpad cloud PBX features, allowing admins to create call flows for inbound calls, set ring groups and business hours, direct calls to individual agents, or enable multi-level IVR with pre-set call rules for customer self-service.

Admins can choose from skills-based routing, simultaneous ringing, round-robin routing, or fixed order routing. Ring groups support up to 3 users on the Standard plan and up to 25 users on the Pro plan, with unlimited ring groups available on the Enterprise plan.

User Presence helps team members know who is available with manual or automatic agent status updates. Custom or preset status updates alongside cross-device presence monitoring increases first call resolution rates and shortens call hold times.

More advanced IVR, AI-powered automations, and call flow design options are available with the Dialpad Support Contact Center solution, as Connect serves as a business phone system.

Dialpad Business SMS

Dialpad Connect includes Business SMS and MMS texting capabilities via the same Dialpad phone number used for voice calls.

Team members can message internal users and external clients via the Dialpad desktop app or mobile devices. Users can send and receive texts, images, audio files, videos, attachments, website links, and even one-click audio and video conference access links.

Individual and group texting is available, while spam detection and number blocking keeps communication secure. Additional texting features include a search function and bulk texting capabilities.

Integrate existing third-party tools to send out automated appointment reminders, customer surveys, order confirmations, and more.

Dialpad Connect Analytics

The Dialpad Analytics Portal provides Connect users with real-time and historical insight into customer, agent, and team activity via interactive reporting.

Reports provide a summary of Dialpad activity for custom date ranges. Data can be filtered by department, ring group, or agent. Reports can be shared automatically at preset intervals or manually.

Dialpad measures numerous key metrics and KPIs, offers pre-made reporting templates, and lets admins create custom reporting dashboards.

Available pre-made report topics include:

• Usage Reports: Data on how your team uses Dialpad
• Call Analytics: Percentage of answered calls, average call duration and handle time, number of transferred or abandoned calls
• Live Reports: Real-time data of user activity
• Performance Reports: User performance, call data per agent/department, meeting performance
• Quality Reports: Monitor call quality and identify potential problems
• Heatmaps: Visualize when call volume is heaviest

Dialpad Meetings (Ai Meetings)

Dialpad offers video meeting solutions alone as a core standalone product or as a key integration within Dialpad Connect.

Regardless, Dialpad Meetings is a powerful video calling tool that can be harnessed by anyone for free or as part of your paid Dialpad plan. Anyone on most major platforms can download Dialpad for free without needing to sign up or have a paid Dialpad account, enabling your teams to make and receive video calls from external clients and partners.

Dialpad Meetings Pricing and Plans

Dialpad offers a free video conferencing plan and paid plans integrated with Dialpad Connect.

The free plan includes:

• Desktop and mobile 45-minute HD video calls for up to 10 participants
• Unlimited audio conferencing
• Meeting recording with limited cloud storage
• Meeting waiting room
• AI noise cancellation
• In-meeting chat with screen sharing

Paid Dialpad Connect plans include:

• Up to 150 video participants (Standard and Pro plans)
• Unlimited meeting duration (up to 5 hours per meeting)
• AI Meeting Insights and live transcription
• AI meeting summaries and action items
• Unlimited video recording with cloud storage
• Collaborative features including whiteboard, breakout rooms, and screen sharing with remote control

Add-ons for larger meetings:

Larger Meeting add-on for 1500 participants starting at $15/user/month

Extended meeting duration for meetings over 45 minutes starting at $15/user/month

Top Dialpad Meetings Features

Dialpad Meetings is a downloadable (as a standalone free desktop and mobile app) or browser-friendly web conferencing tool available for free or as part of Dialpad Connect.

Free users can take on up to 10 participants for a meeting duration of 45 minutes, while paid plans support up a whopping 150 participants with unlimited meeting duration (though we found that to be defined as 5 hours per meeting). Video Pro is openly accessible on desktop and mobile devices, and users can even switch between devices during a meeting.

Hosts have the power to schedule meetings, set and move meeting topics, create recurring meetings, and serve out invitations through simple link sharing, calendar invites, emails, SMS, or their preferred chat platform.

In-meeting participant control features (mute, remove participant, enable/disable cameras) are available, as are meeting passwords and waiting rooms for added security.

Video meetings include essential team collaboration features like screen sharing, remote control, and whiteboarding capabilities.

AI Meeting Features

AI Meeting Insights, powered by Dialpad's proprietary AI, creates and shares automated meeting summaries of all video calls. This means a sumptuous written summary tackling action items, key highlights, and a complete meeting transcription searchable by parameters like speaker, topic, or keyword. Users can even filter meeting recordings by specific speakers or access time-stamped URLs.

Real-time transcription is available during meetings in multiple languages, with live closed captioning for accessibility. Post-meeting AI summaries are automatically generated and can be shared with participants via email, ensuring everyone has access to key discussion points and action items.

Dialpad Support (Ai Contact Center)

Dialpad Support is a killer inbound and outbound omnichannel cloud contact center and unified communications solution aimed at operations who wish to improve customer service, agent productivity and performance, and plus the overall customer experience.

It includes access to over 20 voice and digital channels, quality and performance management tools, AI-powered self-service, workforce management tools, and more. Dialpad Support offers three paid plans with pricing starting at approximately $80/user/month.

Dialpad Support Pricing and Plans

Dialpad offers three feature-bundled pricing plans: Essentials, Advanced, and Premium. Here are some quick highlights as to what each plan entails:

The Essentials Plan (starting at $80/user/month) includes:

• Inbound voice calling with call routing and IVR
• Basic digital channels
• Call monitoring features including call whisper, barge, and listen
• AI transcription and call summaries
• Basic workforce management
• CRM integrations
• Live and historical reports

The Advanced Plan (starting at $115/user/month) adds:

• Omnichannel support with 20+ digital channels
• AI virtual agents for customer self-service
• Advanced call routing and queue management
• AI-powered speech coaching
• Manual QA scorecards
• Enhanced analytics and reporting

The Premium Plan (starting at $150/user/month) adds:

• AI-powered CSAT scoring and analysis
• AI scorecards with automatic evaluation
• Advanced AI agent assist
• Comprehensive workforce engagement tools
• Performance management dashboards
• Predictive analytics

Dialpad Support Top Features

Dialpad Support streamlines over 20 voice and digital channels into one agent interface, including:

• Inbound and outbound voice calling
• Live website chat messaging
• Email
• Social media messaging for WhatsApp, Facebook Messenger, Instagram, Twitter
• SMS/MMS
• In-app messaging
• Custom channel integrations

Within the unified agent interface, team members can view omnichannel conversation history, access agent scripts and canned responses, review CRM screen pops, receive AI agent assistance, and transfer or escalate calls.

AI-Powered Contact Center Features

To create its AI-driven contact center solution, Dialpad Support cleverly combines a range of unique features such the ones below:

• AI Agent Assist: Real-time AI assistance provides agents with relevant information, suggested responses, and knowledge base articles during customer interactions.
• AI Virtual Agents: Build conversational AI chatbots using a drag-and-drop designer for customer self-service across digital messaging channels. Virtual agents can handle common inquiries, route conversations, and seamlessly hand off to human agents with full context.
• AI CSAT Scoring: Automatic customer satisfaction scoring analyzes every call to determine CSAT levels without requiring post-call surveys. AI identifies the factors that influence satisfaction scores.
• AI Scorecards: Automated quality assurance evaluation uses AI to score calls based on customizable criteria, reducing manual QA workload and providing consistent evaluation.
• Speech Coaching: AI-powered real-time coaching displays suggestions to agents during calls, reminding them to speak clearly, slow down, or listen more.
• Sentiment Analysis: Real-time sentiment detection analyzes customer emotions during calls, allowing supervisors to monitor calls and intervene when negative sentiment is detected.

Call Routing and IVR

Dialpad's auto attendant feature enables users to set business hours, record welcome messages for open and closed hours, and route calls using various strategies including:

• Fixed order routing
• Round robin distribution
• Simultaneous ring
• Longest idle prioritization
• Skills-based routing

Workforce Management Tools

Dialpad Support includes workforce engagement features that serve to make agent scheduling, forecasting, and performance management even more robust segments of your overall workforce strategies. These tools help contact centers align staffing plans (accounting for work-life balance), reduce customer wait times to make them loyalist, and improve forecast accuracy to keep your staff ready.

Call monitoring features allow admins and supervisors to listen to live calls, barge into conversations, or whisper guidance to agents without customers feeling intruded upon or annoyed.

Dialpad Sell (Ai Sales)

Dialpad Sell is a sales team-focused communication platform forged through a mix of AI-driven call tracking, coaching, and automation designed and calibrated specifically for sales teams.

Dialpad Sell takes in then parses conversation data to provide customer insights and analysis, implementing AI-powered automation to streamline sales processes while using revenue intelligence to rev up your sales pipeline and improve rep performance. It is powered by a mix of machine learning and proprietary Natural Language Processing tech.

Dialpad Sell Pricing and Plans

Dialpad Sell is an AI add-on available in three tiers. We’ve put these tiers together with the quick information you need to assess each’s value:

The Essentials Plan ($39/user/month) includes:

• Outbound calling capabilities
• Basic AI features including transcription
• Call recording
• Basic analytics
• CRM integrations

The Advanced Plan ($95/user/month) adds:

• AI call coaching
• Custom moments tracking
• Advanced analytics
• Sales playbooks
• Performance dashboards

The Premium Plan ($150/user/month) adds:

• AI scorecards
• AI CSAT identification
• Advanced deal management
• Revenue intelligence
• Predictive analytics

Dialpad Sell Top Features

The top features of Dialpad Sell fall under two distinct categories: AI sales features which leverage the newer technologies that drive innovation and the more fundamental features which fall under sales coaching and performance management.

AI Sales Features

• AI Playbooks: Track sales rep adherence to methodologies like BANT, SPIN, and SPICED. Dialpad automatically suggests questions and phrases reps need to say during calls, understands whether behaviors were met, and checks tasks off the list
• AI Call Scoring: Automated scoring evaluates sales calls based on customizable criteria, providing consistent feedback and identifying coaching opportunities
• Custom Moments: Create custom tracked moments in conversations that matter to your sales process. Dialpad AI will automatically detect when these moments occur and flag them for review
• Conversation Analysis: Analyzes rep talk time, longest monologue time, engagement levels, and customer sentiment throughout the sales cycle
• Deal Intelligence: Track deals through the sales pipeline with intelligent insights, next-step recommendations, and automated follow-up reminders

Sales Coaching and Performance Management

Conversational analytics track customer-agent conversations across calls, emails, and SMS messages. All data syncs instantly with your CRM system.

Conversational analytics allow managers to create playbooks and training materials directly from recorded conversation highlights, providing future reps with clear examples of positive or negative customer interactions.

In addition to creating automated conversation summaries, conversational intelligence offers custom agent scorecards with soft skill scoring, conversation highlights, suggested follow-up actions, and trend forecasting.

Dialpad Agentic AI Platform

Launched in October 2025, Dialpad's Agentic AI Platform forms a new frontier for customer service automation. Unlike traditional chatbots, Dialpad's agentic AI agents understand complex requests, reason through multi-step tasks, and execute them end-to-end across existing systems.

Key capabilities include:

• Autonomous voice and text-based AI agents
• Multi-step task execution across CRM, support, and back-office systems
• Natural language understanding for complex customer requests
• Seamless escalation to human agents with full context
• Reusable Skills and Workflows for rapid deployment
• Enterprise-grade security with PII redaction and policy enforcement

Early adopters report resolving up to 70% of customer requests on day one, with applications spanning appointment scheduling, order lookups, lead qualification, account management, refunds, and more.

Dialpad Pros and Cons

The table below outlines consistent Dialpad user experiences based on recent reviews:

Dialpad Integrations

All Dialpad users have access to third-party integrations via the Dialpad App Marketplace, which adds essential business communications and collaboration tools into the Dialpad interface.

Top integrations include:

• CRM Systems: Salesforce, HubSpot, Zendesk, Zoho CRM, Microsoft Dynamics 365, ServiceNow, Copper, Kustomer
• Productivity Tools: Google Workspace, Microsoft 365, Microsoft Teams, Slack, Microsoft Outlook, Gmail, Google Calendar
• Collaboration Tools: Miro, Asana, Front
• Storage Solutions: Google Drive, OneDrive, Dropbox, SharePoint
• Security Tools: Okta, OneLogin (for SSO and identity management)

Developers can also build their own apps via the Dialpad API Center, which includes comprehensive documentation, developer support forums, and SDK libraries available in multiple coding languages.

Dialpad Security

Dialpad offers world-class enterprise-grade security and compliance features these include:

• SOC 2 Type II certification
• HIPAA and HITRUST compliance (with Business Associate Agreement available)
• GDPR compliance with data processing agreements
• ISO 27001 and ISO 27017-18 certification
• TLS and SRTP encryption for data in transit
• Data encryption at rest via Google Cloud Platform
• Single sign-on (SSO) and multi-factor authentication
• Real-time system monitoring and status alerts
• Data residency with customer data stored in the United States
• PII protection and redaction capabilities
• Regular security audits and penetration testing

Dialpad's dual-cloud architecture delivers enterprise-grade resilience and five-nines carrier grade quality (99.999%) but only should one choose to go with their Enterprise plan. Though an advanced Support add-on is available on the other tiers). There are also redundancy measures across multiple data centers.

All permanent customer data including contact lists, call records, recordings, and transcripts is stored securely via Google Cloud Platform and backed up daily. Transient customer data is held for no more than 72 hours.

Dialpad Customer Support

All Dialpad users have access to customer support, though the level of support varies by plan:

• Standard Plan: Web and chat support during business hours (which we found pretty ample)
• Pro Plan: 24/7 phone, web, and chat support (for those who work asynchronously and demand quick help)
• Enterprise Plan: Premium support with dedicated account manager, direct access to tier 2 support, and faster response times (standard with plan)

Additional support resources include:

• Online knowledge base and help center
• Video tutorials and webinars
• Dialpad University for comprehensive training
• Developer documentation and API guides
• Community forums

Professional service teams are available for implementation support, including data migration, integration with existing apps, team training, and custom workflow development but this will rack up some charges.

Who Should Use Dialpad?

Dialpad's array of products means there are solutions for businesses of all sizes, from small startups to enterprise-level contact centers.

Best For:

• Remote and distributed teams looking for an all-in-one communication solution with AI-powered features that improve productivity and collaboration
• Sales teams with needs for AI coaching, call scoring, and conversation intelligence to improve performance and accelerate the sales pipeline
• Customer support teams that want AI-powered assistance, omnichannel support, and workforce management tools to improve customer satisfaction
• Small to medium-sized businesses that need affordable VoIP calling with advanced features like real-time transcription and AI summaries
• Global teams that require international calling and multi-language support (though costs can add up with metered international calling)

Industries Using Dialpad:

• Technology: Software companies and IT services see dividends quick from seamless CRM integrations and AI-powered insights
• Healthcare: Telehealth providers must use HIPAA-compliant communication tools when conducting virtual visits and patient communications, Dialpad accommodates personal health information very well
• Real Estate: Agents can use mobile access and AI transcription to manage client communications on the go
• Retail: Customer service teams leverage omnichannel support and AI virtual agents to handle high volumes
• Financial Services: Banks and insurance providers use compliance features and call recording for regulated industries
• Education: Schools and universities use video conferencing and collaboration tools for remote learning
• Legal: Law firms benefit from secure communications, call recording, and transcription capabilities