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Everyone enjoys receiving presents! Of course, we enjoy giving them as well, but not many can deny that receiving a surprise is awesome. So, when a mysterious package arrived for me at the GetVoIP office, I was a bit giddy with excitement and curiosity.

As it turns out, Jabra had worked with the team to send this covert package my way without me even knowing, and to say I was pleasantly surprised was an understatement. Among some extra little gifts was Jabra’s latest holy grail, their new Jabra Engage 75 Stereo Headset.

Turns out, Jabra was curious to see what I thought about their latest headset, and I was excited to give it a try.

 

What is the Jabra Engage 75?

 

Everyone enjoys receiving presents! Of course, we enjoy giving them as well, but not many can deny that receiving a surprise is awesome. So, when Jabra sent this package my way without me even knowing, I was pleasantly surprised.

Of course, the first thing that greeted me, after the UPS box that is, was a fairly basic package from Jabra — I already like the minimalism. Just a solid black box, with one neat Jabra logo. Right to the point.

Upon opening the box, I was greeted by some yellow tissue paper, continuing that Jabra theme, just barely covering the rest of the contents, which included:

  • A Fingerprint USB Flash Drive
  • Webcam Covers
  • Tile Mate Bluetooth Key Finder
  • Spy Glasses
  • Spy: The Movie
  • And of course, The Jabra Engage 75 Stereo Headset

Right away there was a theme that stuck out, even before I read Jabra’s included notes. The Jabra Engage 75 would be more than an upgrade from a mono headset, but the perfect headset for a spy. Dubbed as the “world’s most secure headset” by Jabra, this device packs some powerful encryption to keep intruders out.

And to follow suit, of course, the package contained the rest of my new spy kit, what with a super-secret fingerprint USB flash drive, webcam covers, and of course spy glasses.

But in reality, the main focus here is the Engage 75 headset. Jabra sent over this package so we can take a look at their latest flagship headset, and offer our honest take.

 

What’s Included with the Engage?

 

While the whole package was a nice surprise, the true star of the show is Jabra’s latest flagship wireless headset, the Engage 75. In their own words, the Engage 75 has been “engineered to be the world’s most powerful professional wireless headset.”

Unpacking the Engage 75 Stereo Headset isn’t the most ceremonious experience, but it is absolutely pragmatic and well designed. Some of us love fancy and complicated packaging, but I prefer a simple experience — minimalism and simplicity.

The Engage 75’s packaging opens up to display just that, the headset right in front, wrapped around the base unit. Under the base unit, and a divider, are all the cables necessary to hook up your Engage 75 headset and base unit. That’s it.

Everything is presented cleanly, is easy to open, and easy to access.

There aren’t any bags of little screws or clips to lose. The only items you will find within the box include:

  • The Jabra Engage 75 Stereo Headset
  • The Jabra Engage 75 Base Unit
  • An AC Power Adapter
  • USB B to USB C Cable
  • RJ-9 Cable

Overall, setting up the headset was super easy. Simply plug the base unit into the wall, plug into the IP desk phone or related device you want to use, confirm on the on-screen options, and away you go.

Connectivity was simpler than many Bluetooth devices, and with zero hiccups. Just perform the standard Bluetooth pairing process and calls will start coming in. We didn’t attempt to connect the Engage 75 with any softphones, but there shouldn’t be an issue when using popular softphone options like Bria and ZoiPer or even making Skype calls.

 

The Jabra Engage 75 at a Glance

 

A lot is going on with Jabra’s Engage 75, their top of the line offering after all. But there is one key point that Jabra wants to highlight, and that is a major focus placed on security.

After a claimed “115,000 hours of development,” and registering four new patents, Jabra has released what they are calling “the world’s most secure professional wireless headsets.”

With 256-bit encryption, physical assisted pairing, and much more, Jabra has set the stage for a fairly unique and powerful headset.

Package Includes
    • Headset and padding
    • Base Unit
    • Power Supply
    • USB Cable
    • Desk Phone Cable
    • Documentation
    • Quick Start Guide
    • Neckband
 Microphone Type  Dual Mic: ECM Uni-Directional and Analog MEMS system
 Intuitive Audio Controls  Answer/End Call, Reject Call, Volume Control
 Voice/Mute Button  Yes
 Busylight  Integrated busylight on microphone turns red during a call, or when DND is turned on
 Battery Life
    • 13hr Talk Time
    • 52hr Standby Time
 Charging Time
    • 40% after 30 min
    • 100% after 90 min
 Power  AC Power Unit
 Connectivity
    • Desk Phone
    • USB Desk Phone
    • Softphone
    • 2x Mobile (Bluetooth)
 USB  2 Micro USB
 Audio Connectors
    • RJ-9 for handset
    • RJ-9 for desk phone audio
    • RJ-45 for AUX
 DECT Compatible  Yes
 NFC  Yes
 Operating Range  150m/490ft
 Headset Bandwidth  Narrowband and Wideband

Overall, these are some impressive specs. The effective 150m (490ft) operating range puts the Engage 75 a bit above standard, with most DECT headsets topping off around 300ft or so.

What is pretty cool about the Engage 75 is the ability to of course connect to an IP desk phone, but also the inclusion of two extra USB ports, softphone capabilities, and even Bluetooth connectivity with the ability to pair with two mobile devices simultaneously. Standard audio connectors are included as well, with RJ-9 and RJ-45 for various handsets, desk phones or speakerphones.

The battery life was a pleasant surprise as well, with a reported talk time of 13hr, and standby time of 52hr. While we didn’t have a chance to fully test out the talk time, the headset hasn’t needed a second charge the entire time it has been with us.

Speaking of which, the reported charge time of 90 minutes seems to be accurate, if not an overestimate. Our headset charged from roughly 20% up to 100% in under an hour.

 

A Closer Look at The Engage 75

 

More office spaces have converted to having open offices. Each will have their own business open office requirements to match, requiring agents and staff to have a long wireless range for taking private phone calls. They’ll require sturdy headsets with noise-canceling microphones to quiet the sound of the other open office spaces.

Thankfully, the Jabra Engage 75 convertible is well assembled with a solid build quality. There are no noticeable seam marks in any of the plastics, no exposed or protruding screws or hardware, no gaps or seams in any of the panels. The headset itself is a bit more on the basic side, but for good reason.

With tiny construction and minimal design, the Engage 75 headset is incredibly light and adjusts to any wearing style. The small ear cushions and headband are comfortable and easy to rotate or adjust for the right angle.

The mic can swivel back and forth in both directions for ambidextrous wear, and the size can easily be adjusted as well, just like any standard band style headphones. There is a micro USB port under the bottom of the headset

There is an indicator light on both the microphone, as well as one of the earphones, which will glow red when the user is currently in a call. The microphone and earphones promise crystal-clear calls and stable sound levels, even in noisy offices.

I sat at my desk with the headset on for hours, and not once noticed any pressure or discomfort on my ears, normally associated with the “clamp” effect that comes from on the ear headphones, and barely even noticed it resting on top of my head since its so light.

 

The Jabra Base Station

 

Being that this headset is a DECT connected device, it requires a physical base unit to pair with devices, as well as charge. The base unit itself is a well-designed device, too. The unit is again well constructed, with a very solid feel, and holds the headset surprisingly well, with only one earphone even making contact.

The bottom of the base unit has a soft foam pad to prevent any slipping on the desk, the back contains all the ports and connections mentioned above, and the front of the device simply displays a neat little Jabra logo, as well as the gloss black touch screen.

The top of the base includes a USB B plug, where the headset itself can be docked for storage, as well as charging. What I like about this connection is the absolute simplicity of grabbing the microphone off the base without any effort.

Simply lift the headset, and away it goes — no need to press any buttons, pull it at a certain angle or apply a graceful touch.

This is great for those that need to just grab the headset as quickly as possible. The only slight downside here is that placing the headset back on the base takes a slight effort, but it isn’t that difficult once you get used to it. The base includes digital call control buttons, with an answer incoming calls, end calls and control the volume.

The touch screen isn’t massive, and like other glossy surfaces tends to collect fingerprints. However, the screen itself is easy to read, and responsive to touch controls. While I understand the desire to keep the size of the base unit itself down, a slightly larger screen would have been a big improvement — some lines of text wrap around and get cut off, making navigation a little confusing at times.

But all in all, the base unit does what it is meant to do — serve as the central hub for connectivity, configuration, and charging.

 

A Quick Note on Security

 

Now when Jabra sent over this nice package, they included a little run-down to highlight some of the main features and functions of the Engage 75. As I mentioned above, if there is one specific feature that sticks out, it has to be the level of security Jabra built into this headset.

Jabra designed the Engage 75 to include:

  • User authentication between headset and base with 128-bit encryption
  • The wireless connection is secured using 256-bit AES encryption — giving a line of defense that goes beyond that of DECT Security Level C
  • Physical Assisted Pairing

User authentication through Physical Assisted Pairing is a unique function. Physical Assisted Pairing specifically ensures that there is a “secure link-key” between the headset and docking base unit, which Jabra explains as “closing the security gap in the last meter of organizations communication networks.”

Essentially this is an authentication feature, ensuring that only the proper user can use the base or headset, so that it can’t be compromised by any random passer-by, unlike more standard IoT devices which can act as a gateway into your network.

The 256-bit Encryption is a bit unique, as well. DECT devices generally have some basic security built-in, with the standard being 64-bit Encryption. The Bluetooth headset can be seen as a slight security upgrade, jumping to 128-bit encryption, but lacks the range and consistency of DECT.

So what Jabra did was find the best of both worlds, and engineer their own DECT powered headset with built-in 256-bit encryption, while also managing to squeeze out an impressive range of 150 meters. Combine this with physical assisted pairing and other authentication factors, and you can begin to understand what makes the Engage 75 so secure.

 

What Impressed Us About Jabra’s New Headset

 

I was mainly impressed with the Jabra Engage 75. Now, it is worth noting again that we did not have a line-up of other headsets and devices to compare to.

However, the Jabra has quite a bit going for it when compared on paper to other options. And while we have no had any direct competitors at the time of reviewing, we have had a chance to test out and handle multiple call center headsets, headphones and microphones over time to establish a reference point.

Jabra’s Engage 75 manages to hit a bit of a unique point, with that strong focus being placed heavy on securing the device, and its connections. This should be noted as a massive benefit. I’ve written time and time again that everyone, especially businesses, should be taking security much more seriously, especially after things like ransomware are becoming so common.

In this day and age with constantly connected devices, it is becoming easier and easier to find a way into your organization’s network. Protecting the network in any way can save yourself from massive headaches, and potentially both time and money.

However, looking beyond security, the Engage 75 manages to deliver on most fronts as well. This includes impressive connectivity options with two USB ports, as well as two simultaneous Bluetooth connections.

The Engage’s range and battery life promising a ton of hours talk time are both impressive, with further range and longer life than most competitors.

What We Liked What We Didn’t Like
    • Lightweight design making the device very easy to grab off the base quickly. The headset doesn’t get caught or snagged and just lifts off without much effort
    • The headset will answer a call as soon as the user lifts the device off of the base station. This makes it super easy to answer a call.
    • The call will also end when the user places the headset back on the base station, again making it easy to end a call and stay on task.
    • The red indicator light on the headset earphone is bright and easy to notice, great touch to prevent interruptions.
    • Ultimate Connectivity – The Engage 75 will pair with desk and mobile phones, includes two USB ports, an AUX port, and solid wireless performance.
    • A strong focus on security puts the Engage 75 in a bit of a unique market. Security should be a concern for any business.
    • The glossy touch screen tends to pick up fingerprints and attract dust easily.
    • The touch screen could be a bit larger, or the text smaller. The current size forces the text to wrap to a second line in awkward moments, making navigation difficult at times.
    • Placing the headset back on the base unit can be a little tricky, requiring some extra attention. Doing this wrong can result in the earpiece popping off.

At the end of the day, the Jabra Engage 75 fits the bill of a flagship headset. This impressive connectivity, unique security features, solid usability, and a great comfortable design, it stands as a strong choice.

 

The Jabra Engage 75 is a Massive Upgrade

 

We want to thank the folks at Jabra for sending this package over to us at GetVoIP. We’re always curious and itching to get our hands on the latest gear and tech to experience the latest developments and newest gadgets first hand.

Without a doubt, Jabra’s newest Engage 75 Headset is an impressive piece of kit. When you consider the price, generally from $300-$440 on Amazon, it becomes much more important to take a close look at some competitors as well.

However, if security is your main focus then this is a must-have. Either way, your money will be well spent on the Jabra Engage 75 with great performance, and some nice bells and whistles.