JustCall Pricing, Plans, & Features - Complete Review

JustCall is a cloud-based business phone system on top of being an AI-driven communication platform that is trusted and utilized by thousands of businesses worldwide everyday.

JustCall is a proven and scalable solution that packages together robust VoIP calling, comprehensive SMS and WhatsApp messaging, an array of sales dialers, active and handy AI coaching capabilities, as well as offering seamless CRM integrations. All elements come together to aid sales and support teams maximize productivity and customer engagement.

This guide is a deep dive into JustCall's different products, their pricing structures, included key features, integrations, security standards, and more to help you determine if JustCall fits your business communication needs.

• Communication Suite Pricing
• SalesPro Pricing
• AI Voice Agent Pricing
• Core Features
• Pros and Cons
• Integrations
• Security
• Customer Support
• Who Should Use It?

Overview of JustCall Products

JustCall offers an integrated communication platform with several core product suites:

• AI Communication Suite: Get access to a comprehensive business phone system complete with unlimited calling, SMS and WhatsApp messaging, pre-built CRM integrations, IVR, call routing, and a set of team collaboration tools
• Sales Suite (SalesPro): This is their high-volume outreach platform, crafted particularly for sales operations, that adds multi-line predictive dialing, local presence bundles, active AI coaching, and sales automation tools
• AI Voice Agent: Get an always-on 24/7 AI-driven virtual receptionist to take on incoming calls, answer basic questions, schedule appointments, and route calls to human agents when customers demand human help via this add-on feature

We'll examine each product offering in detail, exploring pricing options, standout features, and use cases to help you identify which JustCall solutions align with your requirements.

JustCall AI Communication Suite Pricing

JustCall's AI Communication Suite provides the foundation for business communications with four tiered pricing plans. All plans include unlimited calling within the US and Canada (subject to fair usage policy), with pricing based on annual billing that saves up to 29% compared to monthly payments.

All pricing is per user per month, with each account receiving two free phone numbers (one JustCall number and one SalesDialer number). Plans include unlimited outbound and inbound calling minutes within the US and Canada, with SMS credits varying by tier.

Pricing Overview

What's Included Across All Plans

Every JustCall plan generously includes these core capabilities without adding any costs or add-ons:

• Unlimited Voice Calling: Unlimited outbound and inbound calling within US and Canada
• Business Phone Features: Call recording, voicemail-to-email, call forwarding, call screening, call park, three-way calling, and more
• IVR and Call Routing: Easily create and deploy multi-level interactive voice response menus with intelligent call distribution to get your customers to who they need to talk to faster
• Team Collaboration: Make teams even more efficient through a shared inbox, shareable internal notes, and interactive team chat
• Mobile and Desktop Apps: JustCall is accessible just about everywhere thanks to native iOS and Android apps and desktop applications with browser extensions
• API and Webhook Access: JustCall offers a range of developer tools for custom integrations and automation workflows that work with and not against your legacy systems
• Security: Reassure customers with HIPAA, GDPR, PCI-DSS compliance with SOC 2 Type 2 certifications

Team Plan ($29/user/month)

The Team plan provides essential business communication features for small teams getting started with cloud communications.

Included Credits:

• Unlimited outbound calling (US/Canada)
• Unlimited inbound calling
• Unlimited AI transcription minutes
• 500 SMS segments per user

Key Features:

• Local numbers in 70+ countries
• SMS and MMS messaging suite
• WhatsApp inbox integration
• 100+ CRM and data integrations
• IVR and call menu setup
• Team performance analytics and reporting
• Basic call routing and distribution
• Call recording and voicemail transcription

Add-Ons:

• AI Review Assist ($9/user/month)
• Additional SMS bundles (priced separately)

Pro Plan ($49/user/month)

The Pro plan adds advanced features for teams needing power dialer capabilities, bulk messaging, and deeper CRM integrations.

Everything in Team Plus:

• 1,000 SMS segments per user (double Team plan)
• Power dialer for automated outbound calling
• Bulk SMS campaigns and workflows
• Queue callback functionality
• Intelligent call routing with skills-based distribution
• Salesforce CTI integration
• Advanced roles and permissions
• Advanced analytics and reporting
• Higher API rate limits for scale

Pro Plus Plan ($89/user/month)

The Pro Plus plan includes comprehensive AI coaching and analysis tools for teams focused on performance optimization and making the most of their staffing resources.

Everything in Pro Plus:

• AI Review Assist Included: Full AI coaching and analysis features
• Multi-channel AI note-taker across calls, SMS, and emails
• SMS Copilot with tone analysis and rephrasing suggestions
• Coaching comments and collaboration tools
• Real-time agent assist during calls
• AI-powered script compliance monitoring
• AI call scoring with customizable criteria
• Custom and standard topic tracking
• Sentiment analysis for customer interactions

Business Plan (Custom Pricing)

The Business plan delivers the top-tier experience with a set of enterprise-grade features for larger organizations requiring advanced security, compliance, and dedicated support.

Everything in Pro Plus Plus:

• Unlimited calling and SMS (no per-user limits)
• Single sign-on (SSO) with SAML 2.0
• Enterprise-grade SLA guarantees
• Enhanced compliance features (HIPAA, GDPR, PCI-DSS)
• Personalized onboarding and implementation
• Dedicated success manager
• Premium priority support with dedicated phone line
• Maximum API rate limits

JustCall SalesPro Pricing

JustCall SalesPro is purpose-built for high-volume sales teams requiring multi-line predictive dialing and aggressive outreach capabilities. Pricing is quote-based with a minimum of 2 licenses.

SalesPro Core Features

For teams that need more than the AI Communication Suite offers, SalesPro provides the following major pluses and more:

• Unlimited outbound calling with predictive dialer (up to 10 lines)
• Power dialer and dynamic dialer modes with voicemail automation
• Real-time AI agent assist with script compliance monitoring
• AI-enabled call scoring and sentiment analysis for continual improvement
• Integrations with major vendors, such as Salesforce, HubSpot, Apollo, Outreach, and Salesloft
• Bulk SMS campaigns and workflow automation
• Dedicated success manager and personalized onboarding
• Enterprise-grade SLA with maximum API rate limits

SalesPro Add-Ons

SalesPro also offers Local Presence Bundles aimed to improve answer rates by displaying local caller ID, get the following with the add-on:

• Top 25 Area Codes: $75/month (normally $150)
• Top 50 Area Codes: $150/month (normally $300)
• Top 100 Area Codes: $200/month (normally $600)

Bundles include free monthly swaps for underperforming numbers. AI Voice Agent is also available as an add-on for automated call handling (see our separate pricing section).

JustCall AI Voice Agent Pricing

JustCall's AI Voice Agent functions as a 24/7 virtual receptionist powered by conversational AI to handle incoming calls, answer questions, schedule appointments, and qualify leads without human intervention. It is available as an add-on to both the AI Communication Suite and the SalesPro offering.

AI Voice Agent Plans

JustCall Core Platform Features

The core platform for JustCall contains a business phone system, messaging suite, sales dialer, and, of course, analytics and reporting tools.

Business Phone System

JustCall's cloud-based phone system delivers enterprise-grade calling features accessible from any device:

Call Management

• Click-to-call from browser, desktop app, or mobile device
• Call recording with unlimited storage
• Voicemail transcription and voicemail-to-email
• Call forwarding with simultaneous and sequential ring options
• Call transfer (warm and cold)
• Three-way calling and conference calling
• Call park and call flip between devices
• Custom caller ID and call screening

IVR and Call Routing

• Multi-level IVR with drag-and-drop builder
• Skills-based routing to match callers with qualified agents
• Time-based routing for business hours and holidays
• Round-robin, simultaneous, and priority routing options
• Queue callback to reduce hold times
• Smart routes using external data for intelligent distribution

Phone Numbers

• Local numbers in 70+ countries
• Toll-free numbers available
• Number porting from existing providers
• Two free numbers included with every account
• Vanity numbers available for purchase

Messaging Suite

JustCall supports comprehensive business messaging across multiple channels:

SMS and MMS

• Person-to-person text messaging
• Group messaging capabilities
• MMS support for images and media
• Scheduled messages for future delivery
• Message templates for quick responses
• SMS bots for automated replies

WhatsApp Business

• Shared WhatsApp inbox for team collaboration
• WhatsApp message templates
• Rich media support
• Integration with CRM and workflows

Sales Dialer

JustCall offers a variety of dialing modes to optimize outbound calling efficiency and make the most of your agents' capacities and ensure customers reach who they need to when they need to:

• Power Dialer: Automatically dial the next contact when an agent becomes available which does wonders at cutting down manual dialing time
• Predictive Dialer: Uses machine learning algorithms to dial multiple numbers simultaneously (up to 10 lines), connecting answered calls to available agents instantly
• Dynamic Dialer: Adjusts dialing pace based on agent availability and answer rates in real time

Analytics and Reporting

Comprehensive reporting provides visibility into both your team's and their respective individual performance:

Call Analytics

Gain insights into overall call satisfaction and customer activity through simple charting and readouts examining:

• Total calls, answered calls, missed calls
• Average handle time and talk time
• Call duration and wait time statistics
• Peak calling hours and volume trends
• Call outcomes and disposition tracking

Agent Performance

Unveil how your team is performing on a granular level both as individuals and overall organizationally through:

• Individual agent scorecards
• Calls per agent and conversion metrics
• Activity logs and timeline views
• Comparison across team members

SMS Analytics

Text messages can be parsed to underscore and understand performance and reachability via information such as:

• Messages sent and received
• Delivery rates and open rates
• Response times and engagement metrics
• Campaign performance tracking

Custom Dashboards

Render your data into shareable assets that tell the story of your business through features like:

• Drag-and-drop dashboard builder
• Real-time data visualization
• Scheduled report delivery via email
• Export data to CSV or Excel

JustCall Pros and Cons

Based on customer feedback and platform analysis, we’ve put together a pros and cons list for JustCall:

JustCall Integrations

JustCall plays well and integrates with hundreds of existing applications to aid you as you focus communication data and perfect workflows. The platform offers native integrations with major CRM systems like Salesforce, HubSpot, and Pipedrive for click-to-dial, automatic call logging, and bi-directional data sync.

On top of that, we've outlined below some of the top integrations users report being able to use with no frills or fuss.

Top Integrations

• CRM: Salesforce, HubSpot, Pipedrive, Zoho CRM, Microsoft Dynamics 365, Copper, Zendesk, Freshdesk
• Sales Engagement: Outreach, Salesloft, Apollo.io
• Marketing: ActiveCampaign, HighLevel, GoHighLevel
• Productivity: Slack, Microsoft Teams, Google Workspace, monday.com, Intercom
• Automation: Zapier, API and Webhooks

JustCall Security and Compliance

JustCall maintains enterprise-grade security standards and regulatory compliance where applicable as data protection standards continue to rise and customers grow wary as to where and how their data is being shared. Here's some of the measures employed by JustCall to meet the call:

• SOC 2 Type 2: Independent security audit verification
• HIPAA Compliant: Healthcare data protection with Business Associate Agreements
• GDPR Compliant: EU data protection regulation adherence
• PCI-DSS Compliant: Payment card industry security standards
• ISO 27001: Information security management system certification
• TLS and AES-256 Encryption: Data protection in transit and at rest
• Single Sign-On (SSO): SAML 2.0 support on Business plans
• Multi-Factor Authentication: Enhanced account security
• Role-Based Access Control: Granular user permissions
• DDoS Protection: Network security and threat mitigation
• Regular Security Audits: Third-party penetration testing and vulnerability assessments

JustCall Customer Support

JustCall, like many other providers, also offers tiered support that will be based on plan selection. Per usual the higher the tier, the more comprehensive and encompassing the support:

Standard Support

This comes standard and available on Team and Pro plans:

• Email support with response within 24 hours
• Help center with searchable knowledge base
• Video tutorials and product documentation
• Community forums for peer support

Priority Support

On top of standard support, users on Pro Plus and Business plans gain further access to:

• 24/7 phone, email, and chat support
• Faster response times for urgent issues
• Dedicated support team familiar with account
• Screen sharing for troubleshooting

Enterprise Support

This is their best support but it should be noted it only comes with the Business and SalesPro plans:

• Dedicated success manager
• Personalized onboarding and training
• Custom implementation assistance
• Proactive account reviews
• Direct access to product team for feature requests
• Dedicated phone support line

Who Should Use JustCall?

JustCall, like other providers, works best when specific business types and use cases are applied and thought out prior to deployment. Below are some of the best cases for using JustCall:

• Sales Teams: The power dialer, predictive dialer, and local presence bundles make JustCall exemplary for outbound sales teams focused on maximizing connect rates and conversion without needing major tweaks to the existing solution
• Small to Medium Businesses: JustCall offers some of the most price-conscious rates starting at $29/user/month with comprehensive features making it extremely accessible for growing companies with as little as 2 employees
• Remote and Distributed Teams: Mobile apps, browser extensions, and desktop applications devised entirely for JustCall enable teams to work from anywhere with consistent communication capabilities
• CRM-Dependent Organizations: Businesses whom lean heavy on existing tools like Salesforce, HubSpot, Pipedrive, or other CRMs benefit from automatic call logging and seamless data synchronization via JustCall
• Multi-Channel Support Teams: Organizations can handle a wide swath of customer inquiries across voice, SMS, and WhatsApp by consolidating all channels in JustCall's unified interface
• International Businesses: JustCall offers the chance for local presence via local numbers in over 70 countries all without physical offices or complex telephony infrastructure requirements

Industries Using JustCall

Here are some of the industries already leveraging JustCall within daily operations:

• Real Estate: Agents can rely on JustCall's local presence dialing, SMS campaigns, and CRM integration for lead management and client communication
• Insurance: Agencies leverage JustCall's multi-channel outreach, call recording for compliance, and automated appointment scheduling
• Healthcare: Providers use JustCall's HIPAA-compliant communications for telehealth, appointment reminders, and patient follow-up to speed up the process and make the patient experience more seamless
• Financial Services: Firms benefit from JustCall's robust compliance features, call recording, and secure communication channels to secure and ensure user data is not breached
• Technology and SaaS: Tech companies leverage JustCall's robust CRM integrations, AI coaching, and conversation intelligence for sales and support optimization to drive higher productivity
• Education: Schools and universities use communication tools for admissions, enrollment, and student support services

FAQs

Below, we've answered the top JustCall FAQs.