GoTo Connect is one of the most popular VoIP services on the market, combining unlimited calling, text messaging, and team collaboration in an easy-to-use interface.
At the same time, some users seek GoTo Connect alternatives due to the platform’s basic feature set, lack of third-party integrations, and limited customer support hours.
In this article, we compare some of our favorite GoTo Connect alternatives, examining available features, pricing, user experience, and more.
At A Glance Comparison of Alternatives to GoTo Connect
| Provider | Pricing | Best Features | Best For |
| Zoom | 1 free plan, 2 paid plans from $13.32-$18.32/user/month |
|
Remote/hybrid teams that conduct frequent video meetings and need a free web conferencing platform with built-in collaboration tools |
| Nextiva | $20-$60/user/month |
|
Startups and SMBs that need social media and online review management tools in addition to VoIP calling and UCaaS features |
| RingCentral | $9.99-$35/user/month |
|
Large businesses and enterprises that need a scalable AI-powered unified communications platform with a robust feature suite |
| Vonage | $13.99-$27.99/user/month |
|
Small teams that need a flexible and customizable solution with individual add-on features |
| OpenPhone | $15-$23+/user/month |
|
Best for SMBs and startups that only need voice services |
| 8x8 | $24-$44/user/month |
|
Large global teams that require international calling capabilities |
| Dialpad | $15-$25+/user/month |
|
SMBs looking for innovative, AI-powered productivity tools and features |
| Intermedia | $27.99-$32.99/user/month |
|
Medium sized global teams that need advanced collaboration functionality |
Why Seek An Alternative to GoTo Connect
GoTo Connect offers businesses many tools to streamline operations and improve customer service, but it’s not a perfect fit for every company.
Drawbacks to GoTo Connect include:
- SMS Limits: GoTo Connect plans come with a certain number of SMS and MMS credits, overage rates apply once those limits are reached
- Video Conference Limits: GoTo Connect Basic Plan video conferencing only allows 4 participants, Standard Plan expands to 250 participants but limits simultaneous webcams to 50
- Features: Some basic features are only included with the more expensive Standard Plan (voicemail-to-email, efax, and intercom)
- Price: GoTo Connect is priced higher than many of its competitors
How We Evaluated These Alternatives
Here are some of the things we look at when evaluating alternatives to GoTo Connect:
- Price and value: We researched pricing structure, features available in each plan, hidden fees, and add-ons to compare overall value
- Security and reliability: We looked at available security features (SSO, E2EE, MFA, etc.) compliance certifications (GDPR, HIPAA), and network reliability (uptime SLA, Points of Presence)
- Customer support: We evaluated the response time and efficacy of customer support agents for each provider
- Features: We looked for advanced VoIP features such as intelligent IVR, AI-powered call summaries and agent assist, workforce management capabilities, and more
- Communication channels: We evaluated the number and variety of communication channels available (voice, video, email, web chat, social media messaging, online faxing, SMS, etc.)
- Integrations: We looked at the depth of integrations and whether the provider offered integrations with popular CRM platforms as well as more niche applications
- Collaboration features: We researched collaboration features such as video conferencing, whiteboard, team messaging, file sharing, collaborative documents, etc.
- Toll-Free and International calling capabilities: We looked into toll-free numbers availability, the number of included monthly toll-free minutes, and international calling capabilities
Best Alternatives to GoTo Connect
Below is a detailed review of popular VoIP providers that serve as good alternatives to GoTo Connect.
Zoom
Zoom is a UCaaS solution that facilitates communication and collaboration through voice services, team chat, and video meetings.
Although Zoom does not offer a guaranteed uptime like more established competitors, it has developed a solid stack of voice, video, and collaboration tools, making it a highly attractive option for SMBs and remote teams that need a reliable, cost-effective solution.
Although Zoom does not offer as many VoIP features as GoTo Connect, it has one of the most robust video conferencing platforms in the UCaaS space.
Standout Features
- Call Recording: Zoom Workplace users have access to on-demand or automatic meeting recording and transcriptions with archiving, playback, and retrieval (storage capacity varies by plan)
- Call Monitoring: Supervisors can silently listen to agent calls, talk to the agent without the other party hearing (call whisper), or turn the call into a 3-way conference call (call barge)
- Video Meetings: Zoom Workplace users can host video meetings with 100-1,000 participants, access virtual backgrounds and custom filters, use breakout rooms, and more. Zoom’s platform is highly secure with safeguards like meeting lock, waiting room, admin controls, and end-to-end encryption (E2EE)
- Whiteboard: Automatic syncing, smart connectors, sticky notes, commenting, and drawing
- AI Companion: GenAI tool that chats with meeting participants, creates post meeting summaries, searches transcripts, etc.
Pricing
Zoom Workplace offers a free plan and two paid plans from $13.32-$18.32 per user, per month. Several add-ons such as large meeting capabilities, the Zoom Phone Power Pack, extra storage, and premium support are also available.
For more details, see our Zoom pricing page.
What Makes Zoom A Great Alternative to GoTo Connect
- Pricing: The main advantage Zoom has over GoTo Connect is its price, which is much more affordable
- Video Conferencing: Zoom video meetings are more secure with more features than GoTo Connect. Users can also host up to 1,000 participants which is far more than GoTo Connect offers
Nextiva
Nextiva is a business phone system provider that caters to small and medium-sized businesses. Their UC platform includes phone services, video calling, SMS/MMS texting, and team chat messaging. Nextiva prides itself on providing 24/7 live customer service and support for all users.
Nextiva’s platform is reliable and secure with a 99.999% uptime, end-to-end encryption, and SOC 2 compliance.
Nextiva includes customer experience management tools such as review management, live chat, and social media management in all plans. Users can opt for a less expensive “digital only” plan or choose from three different voice/digital bundles.
Standout Features
- Social media and review management: Allows users to monitor pre-selected review sites and set up alerts for negative reviews, as well as monitor and post on social media channels
- NextivaONE Mobile App: (For iOS and Android smartphones) Inbound/outbound calling and video conferences, SMS texting, and call flip to switch between desktops and cell phones
- Automation: Nextiva users can automate repetitive tasks and workflows, ideal for appointment reminders, follow-ups, and tasks
- Call Analytics: Historical and live call data for insight into agent performance and business operations, access pre-made templates, and enable SLA push notifications
Pricing
Nextiva offers four pricing plans from $20 to $60 per month, per user. Month-to-month pricing is also available from $25 to $75 monthly, per user.
What Makes Nextiva A Great Alternative to GoTo Connect
- Call quality: Nextiva is similar to GoTo Connect in that its platform is highly secure and reliable, but it offers two plans that are less expensive than GoTo Connect
- Toll free minutes: Nextiva includes toll free minutes in all plans while GoTo Connect only includes these in its Standard Plan
- Reputation management and social listening: GoTo Connect does not offer these features which are included in all Nextiva plans
RingCentral
RingCentral is a business VoIP, UCaaS and CCaaS provider. Its platform is highly secure, reliable, and packed with advanced features such as business analytics and whiteboarding.
Its unified communication solution, RingEX, combines message, phone, and video functionality.
RingCentral offers a robust video conferencing platform with end-to-end encryption and advanced features like AI-powered real-time transcription. RingCentral also has a more complex platform than GoTo Connect with numerous customization options.
Standout Features
- RingSense: GenAI assistant that writes call notes in real-time, summarizes calls and video meetings, conveys personalized conversation insights, and can create and translate messages
- Video Conferencing: Up to 200 participants, 24-hour meeting duration, AI-powered live transcription, noise reduction, meeting summaries, and video highlights
- Real-time Analytics: Custom reports with drag-and-drop KPI widgets, service level and QoS updates, agent performance tracking, etc.
Pricing
RingCentral offers three paid plans from $9.99 to $35 per user, per month. Month to month pricing is also available from $30 to $45 per user, per month. RingCentral offers many add-ons including international, toll-free, and vanity numbers, and webinar capabilities.
What Makes RingCentral A Great Alternative to GoTo Connect
- Security: RingCentral is priced similarly to GoTo Connect but it offers a higher level of security with E2EE for calls, video meetings and team messaging
- Advanced features: RingCentral offers several advanced features that GoTo Connect does not such as call monitoring (whisper, barge, etc.) and business analytics
- Integrations: RingCentral also offers over 300 integrations, more than any other competitor in the UCaaS space
Vonage
Vonage is a flexible SaaS provider that is popular with startups and SMBs in need of a custom solution. Vonage offers both voice, messaging and video, as well as a unified solution.
Vonage’s flagship platform, Vonage Business Communication (VBC), combines the flexibility of APIs with the ease of use of an out-of-the box solution, offering voice, messaging, and video services in one unified space.
Standout Features
- Virtual Receptionist: Users pre-record menu options and call prompts to direct incoming calls to the appropriate agent, department, or voice mailbox without a live agent. Admins can set business hours and route calls according to individual agent schedules, skill sets, etc.
- Call Screening: Inbound callers are required to identify themselves by recording their name, then agents choose whether to answer, forward, or transfer the call
- Business Call Recording: Allows users to create custom and automated call recording rules, download and email recordings, and search and replay recordings (500 hours of call recording storage included)
- Secondary Line Appearance: Enables users to answer and place calls from different extensions on a single desk phone, place calls on hold, join calls via extension
Pricing
Vonage offers three flexible pricing plans from $13.99-$27.99 monthly per user when there are 1-4 users and annual payment. Volume discounts are available and there are many add-on features including call recording, conference bridge, call ques, etc. Month to month pricing is also available and starts at $14.99 per user, per month.
What Makes Vonage A Great Alternative to GoTo Connect
- Affordable: Vonage is less expensive than GoTo Connect with plans starting at around $10 per user, per month when volume discounts are applied
- Customizable: Vonage offers offers users more flexibility than GoTo Connect with its APIs and many add-on features
OpenPhone
OpenPhone is a business communication provider that offers affordable telephony and messaging services. OpenPhone includes features such as call routing, SMS texting, and call forwarding.
Although OpenPhone does not offer video conferencing or team chat, its minimalist platform provides a fast onboarding experience and a forgiving learning curve.
Standout Features
- Call Recording: Manual (on-demand) and rules-based (automatic) call recording
- Auto replies: The feature enables users to send automatic, trigger-based, and pre-written text replies for missed text messages, calls, or voicemail messages
- Call routing: Enables users to forward calls automatically to any U.S. or Canadian phone number or transfer them manually. Calls can also be forwarded to a group of numbers round-robin style
Pricing
OpenPhone offers three pricing plans from $15 to $23+ per user, per month when paid annually. OpenPhone also has month-to-month pricing for $19 to $33+ per user, per month. Add ons include international calling and messaging bundles.
What Makes OpenPhone A Great Alternative to GoTo Connect
- Ease of Use: OpenPhone is less expensive than GoTo Connect and is a great option for startups and small businesses that only need a basic communication solution
- Customizable: OpenPhone is fairly customizable due to the availability of Webhooks
8x8
8x8 is a cloud-based business phone system that combines unified communications and call center software. Its platform includes video, voice, messaging, and call conferencing capabilities at competitive prices.
Instead of offering separate UCaaS and CCaaS solutions, 8x8 has an all-in-one platform, with an increasing number of contact center features in each bundled plan. 8x8 also includes more international calling capabilities than many of its competitors with unlimited voice calling in 48 countries, making it a great choice for global teams.
Standout Features
- Visual Voicemail: A voicemail dashboard allows users to return calls, share, or forward voicemail messages with an intuitive interface. Users receive voicemail transcripts and recordings automatically via email.
- Team Chat: Launch video and audio calls directly from a conversation, integrate with other collaboration apps such as Slack
- Multi-level Auto Attendant: Build multiple nested call menus, direct calls, create custom greetings, and add business hours with a drag-and-drop call flow design tool
- Video Conferencing: 500-participant maximum, end-to-end encryption, virtual backgrounds, meeting lock and lobby, dial-in access from 50+ countries, cloud recording, YouTube live streaming, audio sharing, branded meeting interface, desktop and mobile screen sharing
Pricing
8x8 offers two pricing plans that are UCaaS tools only without any CCaaS capabilities. Pricing is not listed on 8x8’s website anymore, but in the past it has ranged from $24 to $44 per user, per month.
What Makes 8x8 A Great Alternative to GoTo Connect
- Security and reliability: 8x8’s platform is as secure and reliable as GoTo Connect with fraud protection, data encryption and HIPAA compliance
- Advanced features: 8x8 also offers many of the advanced features that GoTo Connect offers such as video conferencing, team chat, and real-time analytics
- Video meetings: 8x8’s video platform allows for twice as many participants as GoTo Connect
Dialpad
Dialpad is an all in one phone, video and messaging solution that caters to SMBs and leverages AI, machine learning and natural language processing to offer advanced features such as real-time voice transcription, and post-call summaries. Dialpad is highly reliable and offers a 100% uptime guarantee for Enterprise plan users.
Dialpad also offers international calling plans that users can add on as needed. If larger video meetings are required, Dialpad users can add on a Dialpad Meetings plan for up to 150 meeting participants and advanced features like automated meeting summaries.
Standout Features
- Live Speech Coaching: Displays suggestions to agents during calls, reminding them to slow down or speak clearly
- Video Meetings: Dialpad allows for video meetings with up to 10 participants and up to 5 hours in duration. Features include screen sharing, whiteboarding, in-meeting chat, virtual backgrounds, and meeting waiting room
- Multi-Level Auto Attendant: Enables users to automatically route calls to the appropriate agent or department. Features include custom messages, business hours, call flow priorities, and routing methods such as longest idle, skills-based, and first available agent
- Team Messaging: Topic-based team messaging platform allows users to create dedicated channels, search by keyword, and share content with internal and external users
Pricing
Dialpad offers two bundled plans from $15 to $25+ per user, per month when paid annually. Month-to-month pricing is $27-$35+ per user, per month. For video conferencing with more than 10 participants, AI Meetings can be added on for $15-$20 per user, per month.
What Makes Dialpad A Great Alternative to GoTo Connect
- AI-powered features: Features such as live speech coaching and real-time transcription are available on Dialpad but not GoTo Connect.
- Call quality: Dialpad offers a 100% uptime SLA while GoTo Connect has a 99.999% SLA
Intermedia
Intermedia is a business phone system and UCaaS provider. Intermedia’s Unite product combines video meetings, team chat, and telephony services with contact center capabilities.
Intermedia stands out by including unlimited calling to 33 countries and offering mix and match pricing flexibility to businesses.
Intermedia has a lower video meeting participant cap than GoTo Connect and it is slightly more expensive. However, Intermedia offers a plethora of advanced features such as a QoS dashboard, advanced hunt groups and an AI assistant and ensures reliability for users with its 99.999% financially backed SLA.
Standout Features
- Team Chat: Team messaging platform allows users to send individual or group messages to coworkers on a unified communication platform
- Video Conferencing: 720p HD video and audio, screen sharing, and interactive presentation tools
- Auto attendant: This feature enables users to direct calls to the right agent, play automatic greetings, and set business hours
- Hunt groups: Allows users to direct incoming calls to specific departments that share responsibility for answering them
Pricing
Intermedia offers 2 pricing plans from $27.99 to $32.99 and is one of the few providers with mix-and-match pricing.
What Makes Intermedia A Great Alternative to GoTo Connect
- International calling: Intermedia includes unlimited calling to 33 countries for all users
- Flexible pricing: Intermedia allows admins to mix and match pricing plans and offers several add ons such as company messaging, fax lines, and exchange email
Which GoTo Connect Alternative Should You Choose?
Choosing the right virtual phone system for your business is an important decision and requires careful research. Every business VoIP provider comes with its own advantages and drawbacks.
This list of GoTo Connect alternatives is not exhaustive. Honorable mentions include: Avaya, Ooma, and Cisco call control.
Here are some general guidelines:
- For enterprises and large businesses: Intermedia and 8x8 have highly secure and reliable platforms with plenty of advanced features. Both offer CCaaS platforms as well that can be added on as a business scales
- For startups and small teams: OpenPhone is affordable and reliable with many features ideal for new or small call centers that only need voice calling capabilities
- For SMBs: Nextiva and Dialpad are affordable, offer stellar customer service, and include AI-powered features
- For remote teams: Zoom offers one of the best video conferencing platforms in the industry, ideal for mostly remote teams that need to connect a geographically diverse workforce
