Moshe Beauford

Moshe Beauford

  • Senior Tech Reporter and Editor
Moshe Beauford is an experienced reporter, having spent several years covering tech, industry issues, etc. Beauford is the most recent addition to the GetVoIP team, recently assuming the role of Senior Tech Reporter and Editor.
He manages the new unified comms/collab news portion of the site.
Beauford’s work spans that of bleeding-edge technology, to the future of work, AI, workplace diversity, unified comms, as well as collaboration – and has appeared in the Independent, CBD-Intel, UC Today, CX Today, Gizmodo UK, UNLEASH.io, and many other publications.
He lives in Tel Aviv, where he passes time playing the violin, oud, singing, and cooking.
Follow Moshe on Twitter: @Beauford.Moshe
Connect with Moshe on LinkedIn
Have a NEWS story idea or a lead? Send me an email at: moshe.beauford@getvoip.com

Read some of Moshe's latest articles below:

May 26, 2022

Report: Customers Want More Self-Service Options

According to CX platform developers, NICE, and its 2022 Digital-First Customer Experience Report: 81 percent of consumers say they want more self-service options, with 19 percent stating they want much more. Further, according to the survey, an additional 95 percent of companies surveyed said they witnessed: " A dramatic growth in customer self-service requests in 2021, major gaps still exist ...
May 25, 2022

RingCentral Strengthens SMS, Archiving, eDiscovery

Via a single updated partnership and one 'fresh' alliance - cloud communication tool developer; RingCentral massively beefed up its stack. Now, RingCentral/Theta Lake customers can access several new and FREE features, like advanced archiving and eDiscovery. Features like eDiscovery help companies identify, collect and produce electronically-stored information (ESI); in the event of a lawsuit...
May 19, 2022

Many Non-Pofits: Ahead of Digital Adoption Curve

A recent Twilio report highlights how far ahead of the curve charities are in the race to adopt digital engagement tools. According to the report, 65% of charitable engagement with stakeholders is digital. Compare this to a mere 55% of digital interactions (that occur) between businesses in the private sector. An additional 89% of non-profits report digital communications being "critical"...
May 18, 2022

ServiceNow Launches New Remote Management Features

ServiceNow builds a cloud-based platform and suite of solutions that help organizations digitize and unify, so they can, according to the firm: "Find smarter, faster, better ways to make work, flow." It seems that it is one step closer to pulling that off; with the release of its latest bundle of features, designed to simplify remote management, development, and innovation.  Dropping its...
May 17, 2022

Four Ways to Ensure Remote/Hybrid Employees Thrive

Over two years since the start of the Coronavirus Pandemic, we have started to have some semblance of normalcy. Though things are vastly different today than they were at the beginning of the Pandemic - we have adjusted, as humans do.  Human resource teams have gone back to the drawing board, hoping to attract top talent from across the globe, and worked to ensure that they don't lose top...
May 16, 2022

Zoom Drills Down on Contact Center: Acquires Solvvy

Video conferencing giant and contact center hopeful, Zoom; recently announced plans to acquire Solvvy in a transaction expected to close in Q2 of the fiscal year 2023.  Though the transaction terms and conditions did not get disclosed, Zoom made a statement with the announcement. Velchamy Sankarlingam, President, Product & Engineering, Zoom, wrote about the move in a recent blog post,...
May 12, 2022

Embracing the Cloud: Avaya’s Journey to Profit

Avaya recently released its quarterly results, and there was a lot to unpack. Chief-among those revelations was that Avaya's cloud services are doing quite well. While this is no surprise to anyone who follows the former legacy provider, it is somewhat difficult to wrap your head around how it got to where it is today, however.  Back in 2017, when then: newly-appointed Avaya CEO Jim Chirico...
May 10, 2022

Cisco’s New Meeting Room Device Focuses on Inclusion

In a blog post, Cisco recently announced the launch of a new piece of hardware built for where most now find themselves, working from home. Its new video conferencing bar; is deemed the Webex Room Bar. The meeting room device addresses many newfound challenges of the remote/hybrid work lifestyle, which only continues to gain traction all over the United States.  As more companies consider how ...
May 06, 2022

Freshworks Reports: 42% Q1 Revenue Growth 

Popular customer service; (CX) platform designer, Freshworks experienced a solid first quarter. That is, at least according to the recent drop of its latest mixtape. And by mixtape, I mean financial earnings report, something that: "oddly" enough - despite healthy figures and high future projections, caused the firm's stock to dip. The CX-giant noted that it continues achieving business...
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