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4.7
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Twilio

Twilio Verified Reviews & Ratings

San Francisco, CA
As the leader in Cloud Communications Twilio powers over 28 billion calls and messages a year. Companies like Uber,...
2007
Year Founded
100%
Recommend It
38
User Reviews
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Automated SMS tool that can work…

Automated SMS tool that can work wonders! We just started trying out this tool if it’ll work with our service/product so far we like it. We started trying out this tool and setting up the basics, we are just waiting for the developers to fully set it up. So far all good, price is reasonable and the tutorial/documentation is clear. -via Capterra

Automated SMS tool that can work wonders! We just started trying out this tool if it’ll work with our service/product so far we like it.

We started trying out this tool and setting up the basics, we are just waiting for the developers to fully set it up.

So far all good, price is reasonable and the tutorial/documentation is clear.

-via Capterra

Would Recommend: Yes

Allows users to keep track of messages…

Allows users to keep track of messages sent and this allows not only for detailed customer follow-ups but for proper accounting. The SMS notifications in particular make our customers feel more appreciated since the connection to our contact lists for example is easy and seamless. Doesn’t require much technical expertise to setup and maintain. The error feedback messages are not unique and this causes confusion to users as we cannot sometimes pin point the actual issue. I feel with the number of rich features that the User Interface might be a bit of overkill. Once connected to other business software such as company CRMs or CMS it makes communication from this software to customers much more efficient and professional. I’d highly recommend it to all service or product providers. -via Capterra

Allows users to keep track of messages sent and this allows not only for detailed customer follow-ups but for proper accounting.

The SMS notifications in particular make our customers feel more appreciated since the connection to our contact lists for example is easy and seamless. Doesn’t require much technical expertise to setup and maintain.

The error feedback messages are not unique and this causes confusion to users as we cannot sometimes pin point the actual issue. I feel with the number of rich features that the User Interface might be a bit of overkill.

Once connected to other business software such as company CRMs or CMS it makes communication from this software to customers much more efficient and professional. I’d highly recommend it to all service or product providers.

-via Capterra

Would Recommend: Yes

Ability to acquire phone numbers…

Ability to acquire phone numbers quickly, set up with API access, and get up and running within a very short time frame. Pricing is very competitive in the market, and tracking is made easy within their platform. Sending only one text per second on their base package is a bit limiting, but cost effective enough to make it worthwhile. They do allow businesses to be a “reseller” of their product, which allows companies to charge a client 4x what a twilio customer would pay. -via Capterra

Ability to acquire phone numbers quickly, set up with API access, and get up and running within a very short time frame.

Pricing is very competitive in the market, and tracking is made easy within their platform.

Sending only one text per second on their base package is a bit limiting, but cost effective enough to make it worthwhile.

They do allow businesses to be a “reseller” of their product, which allows companies to charge a client 4x what a twilio customer would pay.

-via Capterra

Would Recommend: Yes

Twilio Platform brings all in one…

Twilio Platform brings all in one solution, it includes voice, video, SMS, MMS running over IP communications. Long calls to the API could cause some response delay in an environment where everything should be real time. -via Capterra

Twilio Platform brings all in one solution, it includes voice, video, SMS, MMS running over IP communications.

Long calls to the API could cause some response delay in an environment where everything should be real time.

-via Capterra

Would Recommend: Yes

The API and related development kits…

The API and related development kits are incredibly simple to use. You can be up and running, sending programmatic SMS in now time. More programatic controls about throttling and retries would be great – but not necessary. In fact, they might have been included in a later release and I may not have seen them yet… -via Capterra

The API and related development kits are incredibly simple to use.

You can be up and running, sending programmatic SMS in now time.

More programatic controls about throttling and retries would be great – but not necessary.

In fact, they might have been included in a later release and I may not have seen them yet…

-via Capterra

Would Recommend: Yes
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Provider Overview

As the leader in Cloud Communications Twilio powers over 28 billion calls and messages a year. Companies like Uber, Airbnb, and Twitter use Twilio Elastic SIP Trunking to avoid the complex capacity planning and contract negotiations that come with global carrier relationships.  

By connecting to Tier 1 carriers around the globe, Twilio can offer a high quality service with access to local phone numbers in over 70 countries. This way you only have to work with one provider for any VoIP or UC deployment. Twilio also gives you access to a wide range of other channels like SMS, chat, and video.

Twilio SIP Trunks are also unique in that they can be delivered over the public internet or through a range of private connectivity options including MPLS and colocation cross-connect.

Services Available

While Twilio’s services reach into a variety of markets, industries solutions and use-cases, the main services offered are broken down as follows:

  • SIP Trunking – Twilio’s Elastic SIP Trunking is pay-as-you-go, where channel capacity automatically adjusts to your needs. Here is how it’s priced:
    • Termination: $0.007/min for outbound calls
    • Origination (Local Numbers): $1.00/mo per number. $0.0045 per min to receive calls.
    • Origination (Toll Free Numbers): $2.00/mo per number. $0.00180/min to receive calls.
    • Emergency Calling: $1.00/mo per number for E-911 Enabled numbers
    • Call Recording: $0.0025/min, $0.0005/min per month for storage
    • SRTP/TLS Encrypted Trunking: $0.001/min
  • Voice and Video
    • Local Connectivity: $1.00mo for numbers, $0.0085 per minute to receive, $0.013 per minute to place call
    • Toll-Free Numbers: $2.00mo for numbers, $0.022 per minute to receive, $0.013 per minute to place call
    • SIP Interface: $0.0040 per minute to receive, $0.0040 to place call
    • Programmable Call Recording: $0.0025 per min for recording, $0.0005 per min/mo for Storage, $0.05/min for transcription
    • Conference: $0.0018 per participant/min, $0.0025 per recording/min
    • Answering Machine Detection: $0.0075 per call
    • Programmable Voice Insights: $0.0040/min
  • Messaging
    • Local Connectivity: $1.00mo for numbers, $0.0075 to receive txt, $0.0075 to send txt ($0.01 receive pic, $0.02 to send)
    • High-Volume SMS: $3kmo for numbers, $0.005 to receive short code txt, $0.01 to send ($0.01 receive pic, $0.02 send pic)
    • Toll-Free Phone Numbers: $2.00/mo, $0.0075 to receive, $0.0075 to send
    • Media Storage: First 5GB Free, $0.20 per GB over 5

Editor’s Bottom Line

Since their founding back in 2007, Twilio has always been a leader in their unique space. After going public in 2016, the provider continues to innovate and grow, more recently introducing their SIP Trunking offerings. Starting from a small group of three, Twilio has grown to a large developer community of over 1 million, not including Twilio employees. Twilio’s mission is one of innovation, and is driven by the passion of building products that help empower users.

While Twilio is now known for their powerful SMS API platform, the provider’s origins stem from Twilio Voice. This original API allowed users to place and receive phone calls hosted completely in the cloud. But just a few years later in February of 2010, the provider released their text messaging API. Without any slowing down, just a year later in July of 2011, Twilio went ahead and released SMS short codes in a public beta. Since 2009, Twilio had raised about $103 million in venture capital growth funding, but had went public in 2016 with a very successful launch.

Without even realizing it, many of us have already experienced Twilio’s services. The popular group chat app, GroupMe,  was founded in May 2010 specifically using Twilio’s text messaging services. Other incredibly popular solutions that rely on Twilio’s API platform include Netflix, AirBNB, Twitter, Salesforce, Twitch and both Uber and Lyft.

Uber provides one of the most obvious examples for how Twilio services can be utilized – when booking a trip on Uber, users will receive text messages to confirm their ride, and status updates on their driver’s location. These text messages are only made possible through Twilio. Drivers are also able to directly contact riders through the Uber app, and even call passengers without ever knowing their phone number – this is all thanks to Twilio’s APIs.

While a number of alternatives and competitors have popped up, Twilio remains the leading services in their some-what unique market, and continues to innovate with new offerings. Most recently, Twilio has introduced Elastic SIP Trunking.

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    Call Summary
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    Phone Number Capabilities

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