Axvoice

I was with Axvoice for a year and decided to cancel. At this time I was charged $48 for hardware that I was never provided because I signed up for their bring your own hardware plan (plugging an IP phone directly into the router). Their terms and conditions allow them to charge you for anything they deem appropriate which it appears includes imaginary hardware. Buyer beware!

TLDR; LEARN FROM ME - SAVE YOUR MONEY - TRY OOMA INSTEAD
(NOT A SPONSOR JUST A PISSED FORMER AXVOICE CUSTOMER)

I started with Axvoice in 2017 because it was a very inexpensive option for a "landline" where I had internet but no cell reception.

Since then the price went from near $12/month to around $30/month for the services I was using.

Previously "included" features became paid extras and I quite litterally got to the point that my line was being taken over to the point I could not call into or out of my own number 75% of the time.

I would try and call out and get picked up by several different people all with different accents saying "hello,hello." When I knew for a fact I was trying to call my own cell phone number.

I would have to call 3 times to get through to my wife or vice versa, and when I requested help through AXVOICES pathetic excuse for a ticket system they had the nerve to ask if my dial pad was dirty.

I had 3 cordless phones and I'd try on all of them with the same results. It would happen randomly with no warning like someone was tapped into their network and using my number face for their call centre at times or something.

I'm in my 30's and run a maintenance service and set up my own businesses website and all, I'm no tech genius, but I know how to troubleshoot and do basic google searches to problem solve most of my simpler IT issues,.

Upon cancelation I asked what I had to send back to avoid charges.

They informed me I was already being charged and had 10 days to send it back, with a tracking ID to their satisfaction and once it arrived I could reach out for a refund.

Given the lack of support I recieved as a paying customer I decided not to waste more time, energy or money paying for shipping and just took the $39.99 charge and told them to get bent since I expected to get a run around to maybe get the $20 back after paying the shipping for tracking cross border.

I switched to Ooma, and have been able to contact someone to speak to from a support team whenever needed while working through porting my number and setting up my new account which includes far more features and capabilities for about the same $30 I was already paying.

If I can save one poor soul from going through the waste of time I had this review will be worth it.

Don't do it!! I bought the service online. They sent the hardware with the wrong phone number programmed. There's no support number to call, they don't respond to emails. Once you pay for the service your on your own. If something doesn't work right, oh well they got their money and that's all that matters. For a company that provides phone service to not have a phone number, that should be a red flag alone.

Great for bulk calls and easy on pocket
I can make long calls without paying any extra money and Axvoice works with my old hardware but the finest part is that it is great for bulk calls. This means I can make multiple calls throughout the day without having to worry about any hidden charges or extra costs

Great for making multiple calls
Axvoice is great for making multiple calls per day because I work internationally so its international calls package suits me. Plus I am able to with zero lag or connection issues making it ideal for all professionals who have to make international calls throughout the day.

Works smoothly on old hardware
I am really happy with my purchase of Axvoice because it works smoothly on old hardware so I don't have to pay extra for new devices. The Axvoice team is quite helpful when they are not busy and can set up the devices for you so you can immediately start placing calls. Two thumbs up.

I use Axvoice to get in touch with my family who is spread all over USA and Canada so the unlimited calls in North America package suited me well and the customer service helped me with my billing issues in a timely manner. The billing team also helped with an issue with my payment as my credit card accidentally got charged twice so they immediately refunded me.

Axvoice allowed me to be more proactive when connecting with my family because of its great quality voice calls and reliable connection. The installation was quick and worked with my old Panasonic phone system saving me money in the process.

Once I started using Axvoice my business has been booming as I can call more customers and help them with their requests and any issues they have on their order. I am also able to upgrade my connection without hidden charges and even my old equipment is compatible with the service. It has been a game changer for my business and I am happy to recommend Axvoice to other business owners.

Axvoice is a great VoIP service that is quick to install. It supports conference calls, emergency services are built-in, and the service even provides free equipment and activation for new users. Other VoIP services don’t have these features and charge extra everytime you want to upgrade. It isn’t the case with Axvoice, making it a great choice on a tight budget.