Unable to contact technical or customer service after hours, holidays or weekends. Only method is by email. No live chat either. Contracts are ambiguous and they will charge you for things you already paid for or don’t have. I was left once without phone service as they set up the phone incorrectly the first time. Then I switched modem which should not cause a problem and was without service. Very frustrating. Takes a long time for the call to connect.
Axvoice Verified Reviews & Ratings
I needed a good VoIP service for my…
I needed a good VoIP service for my business a few months back. And while researching I came across AXvoice and its business VoIP solutions. It’s been so helpful to me that I decided to write this review. I’d recommend it to all small and big businesses because it offers various features to always keep you in touch with your customers, colleagues, and employees. Especially its simultaneous ring feature lets me pick up my calls no matter I’m at home, in my car, or at the office. 3 different phones can be used to answer calls at any time. Naturally 5 stars!
They will try and charge you for the…
They will try and charge you for the “free” adapter after years of service. It’s junk service and barely worked anyways.
The voicemail never worked. The device would go offline. The forwarding never worked right. Let’s not even talk about caller ID. It’s junk. They kept raising prices without any communication.
I had Axvoice for 5 months. At the…
I had Axvoice for 5 months. At the beginning of month 6 outbound calls started failing. Nothing changed on my network or configuration. I even tried the device on another network with a different router and internet provider. Still broken. So, like everyone else who has reviewed them, I tried to find the “Live Chat” on the web site. There is none. I tried to find a customer service number (or any phone number) for them. There is none. So I emailed them. One day later I get a reply: “reboot your device”. I replied “Already did that” Two days latere another reply: “we reconfigured your device, reboot your router”. I do that, nothing is fixed. I reply. Two days later, another lame suggestion “reconfigure your router” ??? it was working before and my router hasn’t changed!!! I make a couple suggested router changes. Same problem. It is now three days with no more email replies.
Buyer beware. This service is okay when it works but if anything breaks, you are on your own. They will not help you, and they will not refund your money. For me it was just *slightly* better than a total scam…. but not much.
Service started out good but after…
Service started out good but after about 3 months the modem quit working. After working with emails back an forth to tech service and trying all sorts of settings, they ran out of things to try. They told me that modems do not break s it was may fault and they wanted to sell me a new one. I told them I would like to cancel my service and they said it would cost me $195 to cancel my service o it would be cheaper to keep it. I am an an “active” user with a system that is not useable. It was nice when it worked but that did not last that long.
It has only three weeks, and I can say…
It has only three weeks, and I can say it already that AxVoice is by far the most reliable VoIP service provider I have ever used. As my work demands numerous international calls, I needed to find a service provider that fulfill my requirements. AxVoice is the perfect solution for my business. My only complaint with the software is that it does not offer a free trial. I had to decide by reading the customers’ reviews.
We had to choose a new VoIP service…
We had to choose a new VoIP service provider for my company, and we did a lot of research. I remember talking to different company owners to see what they are using to fulfill their communicating needs. However, I got to know about AxVoice after a whole month of research and reading reviews. On behalf of my team, I would like to say that choosing AxVoice was the best decision. One of the most convenient factors is that it allows you to use your existing number. However, we have struggled to get connected to its customer service sometimes.
Never received an adapter after paying…
Never received an adapter after paying yearly subscription and equipment cost, delivery fee. However, within a few days they charged me a fee for some bogus charges. Since I never received the adapter, I can’t use their service. Since I paid for the yearly fee they should not charge anything else…
The signup process is fairly painless…
The signup process is fairly painless and I faced no issue to get everything up and running in a week. Selected a number of my choosing, and got the yearly plan (cheaper than paying monthly). No complaints yet. Had to contact the customer support twice (they communicate via email only) and had no trouble running diagnostics on call quality. Good prices on yearly packages.
Went with Vonage a while back and had…
Went with Vonage a while back and had major issues. Got axvoice 3 months ago and it was painless. Ported our number from vonage and currently pay less than half of what we paid before. Number porting took 10 days but everything was smoother afterwards. For a family of 3, the savings are such a lifesaver. Good sound quality for out of state calls. Good customer service too.
Axvoice specializes in reliable Internet based phone service. The Brooklyn, NY based provider offers residential plans, business plans, and international plans—each with different specifications to better meet the individuals’ needs. Additionally, under each of these designations are plans that are designed to fit different needs. For example, with the residential plan, there is the unlimited package, the US/Canada 200, Pay as You Go, and Outgoing Only options. While each comes with various calling features, they differ in minutes and pricing. Aside from reliable service, the provider also offers key VoIP features including Caller ID, enhanced Voicemail, Do Not Disturb, Blacklist, and over 40 other features. Also, Axvoice allows users to port their numbers; however, not all numbers are eligible. Axvoice offers various modes of customer support via online web portal support center, configuration samples, FAQs, requirements, and an installation guide. Customer service hours are 8:00am to 7:00 pm EST. In terms of pricing each designation (business, residential, international) varies—also, each plan under each designation varies. The provider also offers a Money Back Guarantee for users who cancel within 15 days of the activation of the account (other restrictions do/may apply).
AXvoice Pricing and Services
- Unlimited calls to anywhere in the U.S. and Canada
- Unlimited outgoing minutes
- 30+ features
- Free Equipment
- 200 minutes to anywhere in the U.S. and Canada
- 200 outgoing minutes
- Free incoming calls
- Free Equipment
Pay as You Go
- Call at 1.5c/minute to anywhere in the U.S. and Canada
- 1.5c/per minute
- Free incoming calls
- Free Equipment
- Caller ID Blocking
- Music On Hold
- International Call Blocking
- Alternate Caller ID
- Three-Way Calling
- E911 Support
- 7, 10, and 11-digit dialing
- Call Waiting
- Do Not Disturb
- Caller ID
- Distinctive Ring
- Call Filter
- Simultaneous Ring
- Anonymous Call Rejection
- Find Me Follow Me
- Call Forwarding
- Call Logs
- Free In-Network Calling
- Softphone Support
- Enhanced Voicemail
- BYOD Support
- Virtual Phone Numbers can be added for $3.99/month
- Toll Free Numbers with coverage in US and Canada
- $3.99 per Month, 4.99 cents per minute US coverage.
- $5.99 per Month, 4.99 cents per minute US and Canada coverage