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What is Automatic Call Distribution? Complete Guide to ACD
Call & Contact Center
What is Automatic Call Distribution? Complete Guide to ACD
Eljohn Macaranas
  •  June 09, 2025

What is Automatic Call Distribution? Complete Guide to ACD

An Automatic Call Distribution (ACD) system improves call center functionality by receiving inbound calls and routing them to the right agent or department. This feature makes communication more efficient, balances agent workloads, and boosts call center metrics. In this article, I’ll cover everything you should know about automatic call distribution. ...
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