Updated on 1/18/2013…

Nextiva and 8×8 are two companies that offer very hefty feature sets for small and medium sized businesses. They offer a number of similar features, but the way in which they package them can differ significantly. Both 8×8 and Nextiva are constantly developing new and better technology, and keeping prices low in the competitive world of business VoIP. Unless otherwise stated, all add-ons have a one-time activation fee (or no fee), and are charged on a monthly basis.

Features/Services Compared 8x8
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Monthly Cost of Cheapest Service $19.99/mo Minimum 10 extensions ​$19.95/mo [Price is per line for 21-100+ Lines]
Number of Suggest Employees Per Pricing Tiers <5, 6-20, 21-50, 51-100, 101-500, 500+ 1, 2-19, 20-99, 100+
Monthly Price per Extension, Unlimited U.S. & Canada Plans $19.99/mo, (will match competitor quotes) ​1-4 Lines: $34.95/mo (Pro) $44.95 (Enterprise)
5-20 Lines: $29.95/mo (Pro) $39.95 (Enterprise)
21-100+: $19.95/mo (Pro) $34.95 (Enterprise)
Unlimited Plan – US/Canada/Puerto Rico
$29.95/month with at least 4 lines
Metered Plans 250 mins + 2.9c overage: $49.99/mo + $39.99 activation, includes all other features, including iPhone app 100 Minutes: $8.95/ 500 minutes: $19.95 (yearly contract price)
Activation Free Free
Awards/Top Clients 30,000+ clients, Frost & Sullivan 2012 Market Share Leadership Award 60,000+ clients, Burger King, Acura, Delta, IBM
Call Group/Simultaneous Ring/Blast Group Group Intercom / Multicast Paging  (Free);  Configurable Ring Groups Available Free
Call Queues Set of 6 call queues for $14.99/mo + $9.99 activation, free mailbox for each queue $14.95/mo + 3c/min
Call Recording Up to 35 hours (1GB) included, $12.99/GB over 1GB $5.95 per line per month
Cloud Integration Sugar CRM, Sales Force, Google & Facebook Chat and presence Microsoft
Conference Bridge Up to 15 callers at once, free Up to 15 Callers w/o bridge, $23.85/mo
Contract/Prepay $350/yr + one-time activation fee, unlimited (will also match competitor quote) n/a
Online Fax Options Free with Virtual Office Pro Free with all Office Plans
Free Mobile App Compatibility iOS, Android iOS, Android
Group Paging/Intercom Free intercom on all phones and free group paging in Polycom phones Free
International Calling $79.99/mo, $39.99 fee, Unmetered Per country per minute
​Money Back Guarantee/Trial 30 Days, startup/disconnection fees may apply 30-Day Trial w/ Full Refund Guarantee
Music On Hold Free Free
Number Porting Fee Waived Waived
Option to have greetings recorded by professional voice actors Minimum $63, available custom prompts, music, greetings, cell phone greetings One free personalized script included
Overhead Paging Free on Cisco SPA 122 ATA
Third party equipment compatible, $59.99 equipment charge for adapter, $9.99 activation fee, no ongoing fee
Price of Phone Numbers Virtual Number: $9.99 Activation + $4.99/mo
International Virtual Number: $9.99 +$9.99/mo
Toll Free: $9.99 + $4.99/mo + minutes used
Not listed
Price of PolyCom IP 550 Listed on Provider Web Site 109.00 after $150.99 Discount (Discount Varies) All Polycom rebates available $104.95 (after $50 mail-in rebate from Polycom)
Softphone Softphone intergrated with IM presense and web & video conferenceing Supported
Switchboard Software for Live Receptionist $19.99/mo/installation, $9.99 activation $39.95 up to 8 employee lines, $49.94 9-30, $49.95 Unlimited
Tech Support Hours & Location, Phone M-Sat 5AM-9PM PT Mon-Fri: 9AM-9PM EST, 95% of calls answered by 2nd ring
US Based
Tech Support, Online Chat, M-F 8-5 PT, documentation + videos online Knowledge base, Chat, M-F 6am-6pm MT
Toll-Free Minutes Inbound calls are free. Unlimited service options available, measured service options are available

Minutes may be shared between phones, must purchase $4.99 toll-free number, $9.99 one-time activation + (overage minutes)
150 minutes/month $4.99 (4.5c)
1,500 minutes/month $39.99 (3.9c)
5,000 minutes/month $94.99 (3.85c)
20,000 minutes/month $359.99 (2.75c)
50,000 minutes/month $849.99 (2.49c)
100,000 minutes/month $1,599.99 (2.95c)

Number provided free
[Inbound calls are $0.025/min]
Voicemail Transcription n/a $4.99
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Shared VoIP Features: Standard Call Features, Advanced Call Hunting, Auto Attendant, Call Recording, Call Rules, Desktop Integration, Dial-By-Name Directory, virtual Fax, Enhanced Voice Mail, Find Me/Follow Me, Holiday/Custom Scheduling, Intercom, Music, Remote Access, Speed Dial, Virtual Extensions, Web Portal

Metered and Unmetered Plans: 8×8, as of this writing, lowered the price of their Unlimited Extension Pro from $64.99/mo to $49.99/mo. This is the same price as their metered extension price, which, for whatever reason, they have not lowered as well. 8×8 offers a Global Extension Pro which has unlimited calling to over a dozen countries for $104.99 a month, and the extension can be as few or as many extensions as needed. The Nextiva Connect plan is the only one of Nextiva’s plans that is metered. If you read our blogs, you’re aware that this is the same as inTALK’s Nextiva Connect plan. You need to sign a yearlong contract in order to get 100 minutes for $8.95/mo or 500 mins for $19.95/mo. The unlimited Nextiva Office Pro varies from as low as $19.95/mo to as high as $29.95, and the Nextiva Office Enterprise, which has even more features, starts at $34.95/mo.

Conference Bridge: 8×8 has up to 20 calls on one conference call without an upgrade; Nextiva has up to 15-way calling.

Call Transfer Features: Both 8×8 and Nextiva have great call center plans, but this comparison is only for the office plans.

8×8 has a GUI switchboard software (no hardware needed) for $19.99/mo per installation, after a $9.99 activation fee. Nextiva has a web-based Office Receptionist, new for their NextOS 3.0, available as a “Pro” for up to 8 employee lines, “Premium” for up to 30, and “Enterprise” for unlimited employee lines.

Nextiva charges $14.95 for call queues plus 3 cents per minute. 8×8 allows up to 20 callers per queue and 102 queues per PBX. On top of that, each queue includes a secondary queue extension group and a voicemail box. 8×8 queues are sold in sets of 6 for $14.95 each set.

On a related note, 8×8 includes up to 9 ring groups free, and then offers them at $5 each more, or bulk purchases of 6 for $25 or 15 for $50.

8×8 includes 1GB of recording storage, which works out to 35 hours, and charges $12.99/GB over that. Nextiva, on the other hand, charges per line at a price of $6.95/line.

Nextiva offers free on-hold music, and ringback is available only for Office Enterprise subscribers. 8×8 has an extensive selection of on-hold music, but also suggests you take advantage of their recording studio to make a customized hold message.

Toll Free: Nextiva offers a simple Toll Free plan of 2.5 cents per minute. 8×8 offers bulk toll free minutes that can be shared across several phones. The number itself is a $4.99 virtual number, after $9.99 activation, and you get 150 minutes/month for $4.99 (4.5c over); 1,500 minutes/month for $39.99 (3.9c over); 5,000 minutes/month for $94.99 (3.85c over); 20,000 minutes/month for $359.99 (2.75c over), 50,000 minutes/month for $849.99 (2.49c over) and 100,000 minutes/month for $1,599.99 (2.95c). If all of that is too complicated, remember that 8×8 will match any of their competitor’s quotes.

Fax: Nextiva’s fax plans can be used for paperless fax or paper fax, but a paper fax requires a $150 fax bridge adapter. Paper or paperless, you get $500 pages for $4.95/mo, 1000 pages for $12.95/mo, or 3000 pages for $29.95/mo. 8×8 has unlimited paperless fax with Virtual Office Pro. For paper faxes, 8×8 offers both metered and unmetered faxing options. 8×8’s Analog Terminal Adapter costs $60, which is less than half that of Nextiva’s, and then fax plans have either a $29.99 or $14.99 activation fee, which is still less than Nextiva. Unlimited inbound and outbound paper faxes are $39.99/mo after $90 in equipment and activation fees, and a second fax machine will be a comparatively low $29.99 activation, and $39.99 per month. Metered plans are again $90 in activation and equipment fees, then $14.99/mo for 300 outbound and unlimited inbound faxes. The second fax machine will be, again, $29.99 to activate, then another $14.99/mo. You can get one metered and one unlimited fax extension, if you wish.

Softphone: Nextiva offers softphone support and gives instructions on how to configure X-Lite, a popular softphone client, but does not have its own softphone preconfigured. 8×8 users can use the 8×8 Virtual Office Softphone, which has all the features of a desk phone, including 3-way calling, DND, call transfer, and even multiple call appearance lines.

Custom Greetings: Both Nextiva and 8×8 offer the option of having their in-house team record custom greetings, IVR prompts, messages, voice mail greetings, and on-hold announcements. Nextiva offers one free greeting. In either case, you can go to their respective recording studio web pages, and send them a script, and you can choose which voice you like. International accents and other flair costs more.

International calling: Nextiva offers per country per minute rates. 8×8 also has per minute rates for the basic plan, but you can subscribe to their Global Extension for $79.99/mo after $39.99 activation. The global extension includes unlimited calls to landline phones in:

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Moscow-Central, Moscow-Suburb, St. Petersburg, Spain, Sweden, Switzerland, United Kingdom,Japan, Malaysia, South Korea, Taiwan, China, Hong Kong, and Singapore, Australia, New Zealand, Chile, Sao Paulo, Caracas, Mexico City, Monterrey Guadalajara, Israel, Puerto Rico, US Virgin Islands, and Guam

The Final Bell: Both 8×8 and Nextiva offer a hefty feature set that favors established companies willing to make a complete overhaul of their existing PBX systems to upgrade to VoIP. Both have very strong feature sets at competitive rates. 8×8 is less expensive for heavy paper fax users and frequent international callers. Both Nextiva and 8×8 have great receptionist and virtual receptionist software, and at affordable rates. Both Nextiva and 8×8 are capable of supporting businesses that have offices in many different parts of the world. Both are market leaders, and both provider services that aren’t available with traditional phone companies.

For more information, read our complete list of business VoIP reviews of 8×8, Nextiva, and other leading providers.

8×8, Inc Reviews
Nextiva Reviews
–  8×8 vs. Jive Comparison
–  RingCentral vs. Nextiva Comparison
OnSIP vs. Phonebooth Comparison