The difference between fixed and non-fixed VoIP numbers isn't particularly complex, though it may not be readily apparent to someone who doesn't fully understand voice over internet protocol. In short, fixed VoIP phone numbers are associated with an account holder's physical address while non-fixed VoIP numbers aren't fixed to any specific address.
While that sentence summarizes the core...
With nearly half of all business meetings now happening via conference calls, having the right solution is essential.
Built by the team behind Google Voice, UberConference is meant to be a pain-free way to schedule and host audio conferences. UberConference simplifies the process in part by eliminating the hassle of having to enter dial-in numbers and PIN codes when joining a conference. The...
As nearly 60% of consumers prefer to communicate with customer service via chat and email, much of the blame falls on the shoulders of outdated call center systems. For example, if a customer has a nuanced issue that a menu system wasn't designed to address, and you can't afford the staff to take phone calls 24/7, what do you do? That's where conversational IVR comes in.
While it might not be...
Maintaining a robust wide area network (WAN) is among the more expensive and challenging aspects of managing an enterprise network. SD-WAN or software-defined networking is being rapidly adopted among organizations with a desire to optimize network traffic across multiple locations while helping to reduce costs and increase reliability.
Corporate data coming from branch locations is no longer...
Interactive voice response (IVR) is an effective way to maximize call center efficiency and improve customer satisfaction on many fronts. Allowing customers to interact with an automated answering system – whether through using the buttons on their phone or by speaking with conversational IVR – reduces call volume. This is especially true for spikes in call volume. At the same time, IVRs...
Vonage has a long history in cloud communications. While early endeavors largely served residential VoIP users, the company has been increasingly focused on serving business customers with its unique combination of unified communications as well as contact center and communications APIs via Nexmo. Along with many other VoIP service providers, industry players are trending in the direction of...
SIP trunking allows companies to use a telephone PBX for sending and receiving calls over the Internet instead of the standard Public Switched Telephone Network (PSTN). Installing SIP trunking modifies a Private Branch Exchange (PBX) box so it gains VoIP capabilities. However, SIP can handle more than just voice calls, including text messages, images, and video calls, making it suitable as a...
Dialpad has announced the availability of a new platform – Dialpad Sell – which is based on intelligent voice technology that can provide sales teams with tools such as the ability to interpret customer sentiment, suggest sales strategies or analyze a completed conversation afterward. Along with software for monitoring metrics, Dialpad Sell is bundled with the half-dozen or so tools that...
Many studies highlight relationships between financial metrics and customer experience. However, this is difficult to measure. It's hard to quantify the return your business can expect when investing in customer experience, and perhaps even more difficult to know when and where investments in customer experience should be made. One thing is clear though: there is a significant return on...
