It can be easy to overlook the amount of money your business is spending on its phone service – it does need the service after all. Phone calls are the most common way that new clients first engage with a company and phones remain a go-to for customer support. Given that necessity, phone providers often feel comfortable tacking on various charges that can significantly increase the cost of your ...
Although there are obvious benefits to having an auto-attendant, many (if not most) people would still prefer to communicate with a human instead of a machine. Any negative feelings about your automated answering system will only be exacerbated if it provides information that is outdated, unhelpful or downright erroneous. Beyond simply damaging a customer’s impression of your company, it could...
"Omni-channel" has become a commonly and perhaps overused buzzword among every customer-facing industry. Depending on who you ask and the context in question, the phrase can mean different things to different departments (product, marketing, sales, customer support etc.). One thing is for certain and remains true across the board: there has never been so many ways that customers can engage with...
While you are undoubtedly familiar with methods of digital communication such as email, instant messaging, voice over IP and video calls, the meaning of "unified communications" may not be immediately obvious to you. Simply put, unified communications or "UC" is a phrase used to describe platforms that attempt to bundle all types of digital communication into a single package. The most...
Mitel has announced an updated partnership with Google that will see a greater implementation of the search company's Cloud platform. Subscribers of Mitel's CloudLink communications platform can look forward to the integration of new artificial intelligence features courtesy of Google Cloud. The update is expected to enable enhanced customer service by providing virtual assistant capabilities...
Slack has announced new feature integrations that will allow users to share content from Office 365 applications within Slack's software. Interoperability with different communication services is an ongoing emphasis for collaboration platforms across the board and Slack is known for being particularly extensible, offering countless API-based apps that let you incorporate activity from external...
Subscribers to RingCentral’s business VoIP services will receive a new feature this year that allows them to continue making certain calls even when they lose Internet connectivity. The company prides itself on providing customers with maximum uptime and while its goal is to deliver 100% reliability, unfortunate circumstances sometimes prevent that from occurring. For example, during a...
VoIP phones come in all shapes and sizes. While GetVoIP has recommendations for any VoIP phone service that might suit your needs, there are some functional differences to know between various platforms, beginning perhaps with understanding what hardphones and softphones are.
Hardphones are essentially hardware-based IP phones that exist as a physical device and act similarly to a traditional...
If you spend a lot of time on your computer, you probably already know some shortcuts that help you reduce the amount of effort it takes to get work done. For instance, almost everyone knows that you can copy and paste things with Ctrl + C and Ctrl + V.
However, there are countless other key combinations that are just as useful for accomplishing things a little faster on PCs.
It can be...
