Maintaining a robust wide area network (WAN) is among the more expensive and challenging aspects of managing an enterprise network. SD-WAN or software-defined networking is being rapidly adopted among organizations with a desire to optimize network traffic across multiple locations while helping to reduce costs and increase reliability.
Corporate data coming from branch locations is no longer...
The difference between fixed and non-fixed VoIP numbers isn't particularly complex, though it may not be readily apparent to someone who doesn't fully understand what VoIP is to begin with. In short, fixed VoIP numbers are associated with an account holder's physical address while non-fixed VoIP number aren't fixed to any specific address.
While that sentence summarizes the core difference...
Vonage has a long history in cloud communications. While early endeavors largely served residential VoIP users, the company has been increasingly focused on serving business customers with its unique combination of unified communications as well as contact center and communications APIs via Nexmo. Along with many other communication service providers, industry players are trending in the...
Interactive voice response (IVR) is an effective way to maximize call center efficiency and improve customer satisfaction on many fronts. Allowing customers to interact with an automated answering system – whether through using the buttons on their phone or by speaking with conversational IVR – reduces call volume. This is especially true for spikes in call volume. At the same time, IVRs...
SIP trunking allows companies to use a telephone PBX for sending and receiving calls over the Internet instead of the standard Public Switched Telephone Network (PSTN). Installing SIP trunking modifies a Private Branch Exchange (PBX) box so it gains VoIP capabilities. However, SIP can handle more than just voice calls, including text messages, images and video calls, making it suitable as a step...
Dialpad has announced the availability of a new platform – Dialpad Sell – which is based on intelligent voice technology that can provide sales teams with tools such as the ability to interpret customer sentiment, suggest sales strategies or analyze a completed conversation afterward. Along with software for monitoring metrics, Dialpad Sell is bundled with the half-dozen or so tools that...
Many studies highlight relationships between financial metrics and customer experience. However, this is difficult to measure. It's hard to quantify the return your business can expect when investing in customer experience, and perhaps even more difficult to know when and where investments in customer experience should be made. One thing is clear though: there is significant return on investment...
Built by the team behind Google Voice, UberConference is meant to be a pain-free way to schedule and host audio conferences, simplifying the process in part by eliminating the hassle of having to enter dial-in numbers and PIN codes when joining a conference. The software is designed to start or schedule calls on the go – you can launch calls instantly with one click and scheduling calls is as...
Unlimited cellular plans have become a rarity. Unless you have a grandfathered account from years ago when mobile carriers actually offered unlimited data options, most “unlimited” plans are subject to fine print that commonly includes soft data caps and throttling. However, Verizon has updated its offerings to include a prepaid hotspot plan with truly unlimited data – no caps and no...
