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PanTerra Networks

Based out of Santa Clara, CA, PanTerra Networks is a leading provider of cloud-based Unified Communications solutions for mid-market...
2001
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PanTerra Networks has been wonderful…

PanTerra Networks has been wonderful to work with and we’re very satisfied with their services. I happily recommend them based off of my own experience. We discuss the efficiency of time management a lot here and they fit in perfectly as they save us time on a daily basis. They have given us a phone service and other communication tools that work well everyday. Additionally, when we need to make changes or adjustments, their support team is easily reachable through the massaging system and prompt to respond. Five stars!

PanTerra Networks has been wonderful to work with and we’re very satisfied with their services. I happily recommend them based off of my own experience. We discuss the efficiency of time management a lot here and they fit in perfectly as they save us time on a daily basis. They have given us a phone service and other communication tools that work well everyday. Additionally, when we need to make changes or adjustments, their support team is easily reachable through the massaging system and prompt to respond. Five stars!

Pros: Works as it should everyday.
Cons: None.
Would Recommend: Yes
John P.'s review forPanTerra Networks

Extremely easy transition from our…

Extremely easy transition from our Ring Central service to PanTerra’s UCaaS. I had deep concerns about switching phones and the complications involved with this. Mainly, I was concerned about downtime. Secondarily, I worried about the learning curve for my employees, the functionality of the features, and the general disturbances in daily life before practices become second nature. I had zero downtime. PanTerra switched on and instantly we could ring into our main number. I used the same phones I was using with the old service. The Onboarding team put together the call plans and we switched about one hour after closing one day. It was essential that we have zero downtime because of the state regulations for required after hours contacts within our industry. I was testing our phone number and it consistently rang even as we switched over. The messages and voicemail boxes were all working right away. The PanTerra team trained my team and allowed plenty of time for questions. They have offered us ongoing training also. I feel that PanTerra’s system is user friendly and was integrated into our daily routine without hiccups within a few days. I am consistently reminded that I choose the correct provider with each question I have posed to PanTerra. I have recommended PanTerra and I recommend them to each individual who reads this.

Extremely easy transition from our Ring Central service to PanTerra’s UCaaS. I had deep concerns about switching phones and the complications involved with this. Mainly, I was concerned about downtime. Secondarily, I worried about the learning curve for my employees, the functionality of the features, and the general disturbances in daily life before practices become second nature.

I had zero downtime. PanTerra switched on and instantly we could ring into our main number. I used the same phones I was using with the old service. The Onboarding team put together the call plans and we switched about one hour after closing one day. It was essential that we have zero downtime because of the state regulations for required after hours contacts within our industry. I was testing our phone number and it consistently rang even as we switched over. The messages and voicemail boxes were all working right away.

The PanTerra team trained my team and allowed plenty of time for questions. They have offered us ongoing training also. I feel that PanTerra’s system is user friendly and was integrated into our daily routine without hiccups within a few days.

I am consistently reminded that I choose the correct provider with each question I have posed to PanTerra. I have recommended PanTerra and I recommend them to each individual who reads this.

Pros: Extremely easy transition to PanTerra.
Cons: Not one to speak of.
Would Recommend: Yes
Alyssa W.'s review forPanTerra Networks

PanTerra consistently provides crystal…

PanTerra consistently provides crystal clear calls, helpful new features and friendly intelligent customer service. We have been with PanTerra since last summer and I am very satisfied. I have good not great internet and my phones always run. We like that PanTerra is always releasing additional features that we do not pay extra to use and they are relevant to business.

PanTerra consistently provides crystal clear calls, helpful new features and friendly intelligent customer service. We have been with PanTerra since last summer and I am very satisfied. I have good not great internet and my phones always run. We like that PanTerra is always releasing additional features that we do not pay extra to use and they are relevant to business.

Pros: Great service all around.
Cons: None.
Would Recommend: Yes
Charles S.'s review forPanTerra Networks

PanTerra stands by its brand…

PanTerra stands by its brand. The product is quality and functional for everything we have attempted on it. I really did not understand how much of a difference replacing my phone system could make in my office. I found out about PanTerra when I was out with my friend and he showed me how he could check in on his entire office by looking at an app. He also was able to take work calls and transfer clients back to the office without missing a beat. I had zero expertise in phone systems and explored a lot of systems after he showed me this. I found PanTerra to be the simplest and that was my #1 at that time. Since then, I have learned the real value of what PanTerra brings to the table. With the assistance of the PanTerra trainers and support, we have implemented more into daily life and watched how much more productive the office is now. PanTerra is always adding cool new features (some small and some major upgrades) so I am sure we will continue to grow because we are a client of such a great company.

PanTerra stands by its brand. The product is quality and functional for everything we have attempted on it. I really did not understand how much of a difference replacing my phone system could make in my office. I found out about PanTerra when I was out with my friend and he showed me how he could check in on his entire office by looking at an app. He also was able to take work calls and transfer clients back to the office without missing a beat.

I had zero expertise in phone systems and explored a lot of systems after he showed me this. I found PanTerra to be the simplest and that was my #1 at that time. Since then, I have learned the real value of what PanTerra brings to the table. With the assistance of the PanTerra trainers and support, we have implemented more into daily life and watched how much more productive the office is now. PanTerra is always adding cool new features (some small and some major upgrades) so I am sure we will continue to grow because we are a client of such a great company.

Pros: Quality Product.
Cons: None.
Would Recommend: Yes
Martin W.'s review forPanTerra Networks

I tried three other voip providers…

I tried three other voip providers before PanTerra and none of them compare to the how great PanTerra has been. My office isn’t a lot of phones, today we’re at 37 and we use a combination of some Polycom VVX 411’s I had from an old office and Polycom 601’s that I purchased from PanTerra. The set up was straightforward. I went in and entered a bit of information and their implementation team walked me through the rest. The phones that came from PanTerra were essentially “plug and play” so maybe 3 minutes a piece to set up. The first time I looked in the UI (Administrative portal) I was concerned that it may be overwhelming but I quickly realized it may not be the most colorful with a little cartoon of their logo but it’s intuitive and it works. Also, support is available through instant message so if I forget where something is, I simply ask them and I know in about 30 seconds. PanTerra actually calls to check in with us and ask for feedback. They aren’t calling to up sell without any knowledge on the product or ways to help like my former provider. I purchased internet through PanTerra also and it’s very fast. This has allowed our entire system to be majorly upgraded over all the other “popular” providers. I wish I would have found PanTerra sooner. I couldn’t be happier about this decision.

I tried three other voip providers before PanTerra and none of them compare to the how great PanTerra has been. My office isn’t a lot of phones, today we’re at 37 and we use a combination of some Polycom VVX 411’s I had from an old office and Polycom 601’s that I purchased from PanTerra. The set up was straightforward. I went in and entered a bit of information and their implementation team walked me through the rest. The phones that came from PanTerra were essentially “plug and play” so maybe 3 minutes a piece to set up.

The first time I looked in the UI (Administrative portal) I was concerned that it may be overwhelming but I quickly realized it may not be the most colorful with a little cartoon of their logo but it’s intuitive and it works. Also, support is available through instant message so if I forget where something is, I simply ask them and I know in about 30 seconds.

PanTerra actually calls to check in with us and ask for feedback. They aren’t calling to up sell without any knowledge on the product or ways to help like my former provider.

I purchased internet through PanTerra also and it’s very fast. This has allowed our entire system to be majorly upgraded over all the other “popular” providers. I wish I would have found PanTerra sooner. I couldn’t be happier about this decision.

Pros: Much better than the competition.
Cons: No.
Would Recommend: Yes
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Provider Overview

Based out of Santa Clara, CA, PanTerra Networks is a leading provider of cloud-based Unified Communications solutions for mid-market enterprises (MME) meaning companies with anywhere from 50 to 5,000 employees, and revenues between $50M and $5B. The provider’s primary offering is referred to as Streams, and is both a fully managed and self-managed unified cloud IT service.

With Stream, users gain access to an entire Unified Communications platform, including team messaging, presence indication, Hosted PBX capabilities, web, video and audio conferencing, as well as access to the provider’s own unique file sharing service, File Sync &  Share. PanTerra also provides users with access to some powerful Business Analytics tools to make the most of the data they collect.

In terms of cost, PanTerra Networks is able to run low operational costs; therefore, users receive even lower pricing.  PanTerra Networks also offers 24/7 US based customer support 365 days a year. Customer Support is available via secure IM, phone, or email, online knowledgebase with tips, guides, how-to’s, remote desktop sharing, and online end user training and help documentation.

Support

PanTerra provides 24/7/365 support via email, phone, or even instant messaging within their account management portal.

Available Plans

Free Guest User:

  • On-Net Cloud PBX
  • Unlimited On-Net Calls
  • Unlimited Voice Mail
  • Integrated Softphone
  • Mobile Streams App
  • Desktop Streams Client
  • Persistent Team Collaboration
  • Unlimited 1:1 and Team Streams
  • Secure Multi-media Stream with Presence
  • Live Streaming of Video/Audio
  • Likes, Comments, Re-Sharing, Pinning
  • Upload files and Folders with versioning
  • Unlimited On-Net ConnectMe HD Video Conferencing
  • Encryption In-Transit & At-Rest
  • Multi-Factor Authentication Security
  • 2 GB HIPAA Compliant SmartBox Storage
  • Single User Account

Business:

  • Cloud PBX
  • Unlimited Calls
  • Unlimited Voice Mail
  • Dedicated DID number
  • Integrated Softphone
  • Mobile Streams App
  • Desktop Streams Client
  • Persistent Team Collaboration
  • Unlimited 1:1 and Team Streams
  • Secure Multi-media Stream with Presence
  • Live Streaming of Video/Audio
  • Likes, Comments, Re-Sharing, Pinning
  • Upload files and Folders with versioning
  • Unlimited Conference Calls
  • Unlimited On-Net ConnectMe HD Video Conferencing
  • Call Recording
  • Encryption In-Transit & At-Rest
  • Outlook Plugin
  • Skype for Business Plugin
  • Multi-Factor Authentication Security
  • 2 GB HIPAA Compliant SmartBox Storage
  • Unlimited Users within an Account
  • Enterprise Account Administration
  • 24/7/365 Live Phone and IM Support
  • 99.999% Reliability/Availability

Professional:

  • Cloud PBX
  • Unlimited Calls
  • Unlimited Voice Mail
  • Dedicated DID number
  • Integrated Softphone
  • Desktop Streams Client
  • Mobile Streams Client
  • Persistent Team Collaboration
  • Unlimited 1:1 and Team Streams
  • Secure Multi-media Stream with Presence
  • Live Streaming of Video/Audio
  • Likes, Comments, Re-Sharing, Pinning
  • Upload files and Folders with versioning
  • Unlimited Conference Calls
  • Unlimited On and Off Net ConnectMe HD Video Conferencing
  • Secure Multi-media IM with Presence
  • Digital Fax Support
  • Unlimited Call Recording
  • Encryption In-Transit & At-Rest
  • Outlook Plugin
  • Skype for Business Plugin
  • Salesforce Plugin
  • Outlook, Google, Yahoo Contact Importing
  • Full Contact/Group Management
  • User + Communications Content in Same Cloud
  • Multiple-Active Device Manager (MADM)
  • Single Sign On (SSO) Support
  • Multi-Factor Authentication Security
  • Unlimited HIPAA Compliant SmartBox Storage
  • Unlimited Users within an Account
  • Enterprise Account Administration
  • 24/7/365 Live Phone and IM Support
  • 99.999% Reliability/Availability

Integrations Offered:

  • Outlook
  • Office 365
  • Google Gmail
  • Google Apps
  • Skype for Business
  • Salesforce

Editor’s Bottom Line:

PanTerra’s Stream platform is a bit of a unique offering in the market, one that does not have too many competitor’s. In the Business VoIP space, the closest comparisons to make would be to RingCentral’s Glip platform. Users gain the ability to contextualize everything they do, with team messaging at the fore front of communications. Users can create different conversations for teams, departments, projects or just one on one conversations. An update feed lets everyone know who is working on what, so Stream really expands itself into a collaboration tool just as much as a communication tool.

A softphone is built right into the app as well, but users can also utilize desk phones for a standard telephony experience. Both file sharing and collaborating is made super easy with the Stream app, which can also be accessed on desktops or on mobile devices for true mobility. Another unique aspect of PanTerras is that the service can either be fully managed by PanTerra for a true hosted experience, or self-managed by the Enterprise with their SentraCloud solution, for a tighter control on security and compliance needs.

As I said before, PanTerra’s Streams app allows for some powerful collaboration, replacing obsolete team messaging apps, or even working as a full replacement for something like Slack. Streams adds more than just chat, including content sharing from audio recordings to video HD video conferencing, or even screen share capabilities. Everything is persistent, just as we’ve come to expect from more modern cloud platforms. The integrated file sharing is also HIPAA secure to ensure the tightest security and compliance needs for any Enterprise.

Overall, PanTerra stands as a unique choice if your Enterprise is looking for more than just a hosted phone solution. With their entire Streams platform, your business can eliminate the fragmentation between different solutions, no longer requiring one app for messaging, another for file sharing, and another for web conferencing. Streams can do it all for your business, with the level of management control and privacy that your business is in need of.

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