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PanTerra Networks

Based out of Santa Clara, CA, PanTerra Networks is a leading provider of cloud-based Unified Communications solutions for mid-market...
4.9
Santa Clara, CA
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Pan Terra has proven to be very reliable service with excellent business features for call quality and reporting. I’m so glad to be user of this cutting edge quality provider. Pan Terra continues to upgrade their services to give the companies what they need to survive in this competitive market and always a live person available to help us.
I’m sold on Pan Terra's Smart Box it's a neat secure cloud file storage and sharing tool that is integrated into their Platform. being able to store all the files there and also share with others on my team is a great feature i really use a lot. Thanks Pan Terra!

Pros: vm and smart box features . file sharing in a team group.
Cons: None.
Would Recommend: Yes
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We have used Pan terra for almost 2 yrs now and I could not be happier. PanTerra has made it so easy for us touse and make changes when need be. taking overflow calls from the app is awesome and it is reliable every time, and sound quality is great on desk phones and that is a big plus. Panterra has made it very easy for us to communicate in and out of the office. Thanks Pan terra

Pros: b=very user friendly.
Cons: None.
Would Recommend: Yes
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Great for the price! I’ve been using PanTerra for about 3 years now, I have had few minor issues with the app. I originally had RingCentral and theirs was having issues on the calls while using the app. Since we use PanTerra I have not encountered any problems with the clarity or connecting calls. I enjoy the push feature that allows me to move the call from my cellphone to my desk phone. I only use the softphone feature and call transferring. This is a good service for a Small Business.

Pros: Easy to Use & Reliable.
Cons: None.
Would Recommend: Yes
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Scott M.'s review for PanTerra Networks

I've been using Panterra Networks for 6 months when my school went remote. I only work off of the mobile app on my cell phone and it has been a lifesaver! I have had no problems as of yet and am completely satisfied with their communication and service. Being able to work from my cell phone, anywhere I'm and not be confined to a laptop has been a game changer for me. Highly recommend!

Pros: Mobile App.
Cons: none.
Would Recommend: Yes
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I was just told that to end service with this company (after 3.5 years) we will need to pay $32,135.60 + taxes. We are a small, family business trying to move to a more reliable solution. Calls drop frequently, video requires a software download and is choppy, and their support team is friendly but just blames our internet bandwidth (which has not been an issue with Zoom!) End result, we cannot reliably make calls, and to move to another system they expect us to be able to pay over $30k. We are trapped - be aware of this company and their contracts.

Pros: It was great 3 years ago...
Cons: Horrible company for small bus.
Would Recommend: No
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We have used PanTerra since we opened our new office and have not had any issues. Previously, we used Nextiva and we so unhappy with the services that we opted not to move them to our fresh, new space. PanTerra held our hand through each step of switching and it was painless. We had not had the same experience when we switched to Nextiva from Ring Central and we were scared about all of the headaches we may encounter but we still felt that a switch was worth it. If we have any questions, PanTerra takes care of them immediately.
We are not new to the VOIP world but I will say that PanTerra services are the first that really made us feel like the features make it worthwhile. We utilize the virtual faxing more than most businesses and feel that PanTerra’s product is so much simpler for each employee.
We could not be happier than we are now thanks to PanTerra.

Pros: Much better than Ring Central & Nextiva.
Cons: None.
Would Recommend: Yes
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Johnnie M.'s review for PanTerra Networks

I am no stranger to VoIP so I knew what I was looking for when I came across PanTerra. I also knew what I was NOT looking for. After doing a few trials with other companies, I knew at the end of the day it really came down to support. The set up was not rushed and they took their time to make sure I had what I needed before I even ordered phones. Oh, they also dont bill you while you build out the system!

The thing I like best is that I have only had to call them 3 times in the past year. Really nothing has needed fixed. I have been called from Jive, Vonage and all the rest and they try to sell me "cheaper" service, but honestly, who needs the cheapest plan when this is your business life line.

Pros: Nice sales rep, Customer Service is based in US, Support is quick to answer, Free phones.
Cons: None.
Would Recommend: Yes
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The good: PanTerra calls are generally good quality and is reliable.

The bad: The admin control panel is the most over-complicated, un-intuitive mess I've ever seen. Designed by programmers, it makes no sense to the average admin. Adding new users is over complicated and even a simple task like that requires a call to support.

The desktop app, called Streams, has been abandoned by everyone at the company. Too many features are unreliable, or don't work at all. PanTerra sold us on the promise that they were always innovating and these rough spots would be addressed quickly. After 2 years, nothing has changed.
Requests to discuss our dissatisfaction got a call from a sales manager, who then never returned our messages after we called him back.
I've administrated 4 other VoIP systems at other companies.... there is better to be had. Don't buy this.

Note from GetVoIP Review Team: This review has been questioned by Panterra Networks for it's validity. Additional verification/documentation has been requested, the reviewer has been unresponsive.

Pros: Call quality is usually good.
Cons: Poor system design. Impossible to administrate.
Would Recommend: No
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Henry G.'s review for PanTerra Networks

The sales suport team was very patient in explaining the use of the system before the sale, helpful in the porting stage, and knowledgable in the implentation and on boarding parts of the process. We move freom Ring Central and are happy with the choice. The virtual PBX is a great value and solid ROI for my firm.

Pros: great support.
Cons: so many features it can take a while to use an and master.
Would Recommend: Yes
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PanTerra Networks has been wonderful to work with and we're very satisfied with their services. I happily recommend them based off of my own experience. We discuss the efficiency of time management a lot here and they fit in perfectly as they save us time on a daily basis. They have given us a phone service and other communication tools that work well everyday. Additionally, when we need to make changes or adjustments, their support team is easily reachable through the massaging system and prompt to respond. Five stars!

Pros: Works as it should everyday.
Cons: None.
Would Recommend: Yes
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Provider Overview

Based out of Santa Clara, CA, PanTerra Networks is a leading provider of cloud-based Unified Communications solutions for mid-market enterprises (MME) meaning companies with anywhere from 50 to 5,000 employees, and revenues between $50M and $5B. The provider's primary offering is referred to as Streams, and is both a fully managed and self-managed unified cloud IT service.

With Stream, users gain access to an entire Unified Communications platform, including team messaging, presence indication, Hosted PBX capabilities, web, video and audio conferencing, as well as access to the provider's own unique file sharing service, File Sync &  Share. PanTerra also provides users with access to some powerful Business Analytics tools to make the most of the data they collect.

In terms of cost, PanTerra Networks is able to run low operational costs; therefore, users receive even lower pricing.  PanTerra Networks also offers 24/7 US-based customer support 365 days a year. Customer Support is available via secure IM, phone, or email, online knowledge base with tips, guides, how-to’s, remote desktop sharing, and online end-user training and help documentation.

 

PanTerra Pricing and Services

 

Support

PanTerra provides 24/7/365 support via email, phone, or even instant messaging within their account management portal.

Available Plans

Free Guest User:

  • On-Net Cloud PBX
  • Unlimited On-Net Calls
  • Unlimited Voice Mail
  • Integrated Softphone
  • Mobile Streams App
  • Desktop Streams Client
  • Persistent Team Collaboration
  • Unlimited 1:1 and Team Streams
  • Secure Multi-media Stream with Presence
  • Live Streaming of Video/Audio
  • Likes, Comments, Re-Sharing, Pinning
  • Upload files and Folders with versioning
  • Unlimited On-Net ConnectMe HD Video Conferencing
  • Encryption In-Transit & At-Rest
  • Multi-Factor Authentication Security
  • 2 GB HIPAA Compliant SmartBox Storage
  • Single User Account

Business:

  • Cloud PBX
  • Unlimited Calls
  • Unlimited Voice Mail
  • Dedicated DID number
  • Integrated Softphone
  • Mobile Streams App
  • Desktop Streams Client
  • Persistent Team Collaboration
  • Unlimited 1:1 and Team Streams
  • Secure Multi-media Stream with Presence
  • Live Streaming of Video/Audio
  • Likes, Comments, Re-Sharing, Pinning
  • Upload files and Folders with versioning
  • Unlimited Conference Calls
  • Unlimited On-Net ConnectMe HD Video Conferencing
  • Call Recording
  • Encryption In-Transit & At-Rest
  • Outlook Plugin
  • Skype for Business Plugin
  • Multi-Factor Authentication Security
  • 2 GB HIPAA Compliant SmartBox Storage
  • Unlimited Users within an Account
  • Enterprise Account Administration
  • 24/7/365 Live Phone and IM Support
  • 99.999% Reliability/Availability

Professional:

  • Cloud PBX
  • Unlimited Calls
  • Unlimited Voice Mail
  • Dedicated DID number
  • Integrated Softphone
  • Desktop Streams Client
  • Mobile Streams Client
  • Persistent Team Collaboration
  • Unlimited 1:1 and Team Streams
  • Secure Multi-media Stream with Presence
  • Live Streaming of Video/Audio
  • Likes, Comments, Re-Sharing, Pinning
  • Upload files and Folders with versioning
  • Unlimited Conference Calls
  • Unlimited On and Off Net ConnectMe HD Video Conferencing
  • Secure Multi-media IM with Presence
  • Digital Fax Support
  • Unlimited Call Recording
  • Encryption In-Transit & At-Rest
  • Outlook Plugin
  • Skype for Business Plugin
  • Salesforce Plugin
  • Outlook, Google, Yahoo Contact Importing
  • Full Contact/Group Management
  • User + Communications Content in Same Cloud
  • Multiple-Active Device Manager (MADM)
  • Single Sign On (SSO) Support
  • Multi-Factor Authentication Security
  • Unlimited HIPAA Compliant SmartBox Storage
  • Unlimited Users within an Account
  • Enterprise Account Administration
  • 24/7/365 Live Phone and IM Support
  • 99.999% Reliability/Availability

Integrations Offered:

  • Outlook
  • Office 365
  • Google Gmail
  • Google Apps
  • Skype for Business
  • Salesforce

 

Editor's Bottom Line of PanTerra

 

PanTerra's Stream platform is a bit of a unique offering in the market, one that does not have too many competitor's. In the Business VoIP space, the closest comparisons to make would be to RingCentral's Glip platform. Users gain the ability to contextualize everything they do, with team messaging at the fore front of communications. Users can create different conversations for teams, departments, projects or just one on one conversations. An update feed lets everyone know who is working on what, so Stream really expands itself into a collaboration tool just as much as a communication tool.

A softphone is built right into the app as well, but users can also utilize desk phones for a standard telephony experience. Both file sharing and collaborating is made super easy with the Stream app, which can also be accessed on desktops or on mobile devices for true mobility. Another unique aspect of PanTerras is that the service can either be fully managed by PanTerra for a true hosted experience, or self-managed by the Enterprise with their SentraCloud solution, for a tighter control on security and compliance needs.

As I said before, PanTerra's Streams app allows for some powerful collaboration, replacing obsolete team messaging apps, or even working as a full replacement for something like Slack. Streams adds more than just chat, including content sharing from audio recordings to video HD video conferencing, or even screen share capabilities. Everything is persistent, just as we've come to expect from more modern cloud platforms. The integrated file sharing is also HIPAA secure to ensure the tightest security and compliance needs for any Enterprise.

Overall, PanTerra stands as a unique choice if your Enterprise is looking for more than just a hosted phone solution. With their entire Streams platform, your business can eliminate the fragmentation between different solutions, no longer requiring one app for messaging, another for file sharing, and another for web conferencing. Streams can do it all for your business, with the level of management control and privacy that your business is in need of.

Screenshots
  • PanTerra Analytics Summary
    PanTerra Analytics Summary
  • PanTerra User Analytics
    PanTerra User Analytics
  • PanTerra Real Time Performance Monitoring
    PanTerra Real Time Performance Monitoring
  • PanTerra Messaging Dashboard
    PanTerra Messaging Dashboard
  • PanTerra Real Time Screen Content Search
    PanTerra Real Time Screen Content Search
  • PanTerra Administration Portal
    PanTerra Administration Portal

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