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PanTerra Networks

PanTerra Networks Verified Reviews & Ratings

Based out of Santa Clara, CA, PanTerra Networks is a leading provider of cloud-based Unified Communications solutions for mid-market...
2001
Year Founded
96%
Recommend It
28
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Johnnie M.'s review forPanTerra Networks

I am no stranger to VoIP so I knew what…

I am no stranger to VoIP so I knew what I was looking for when I came across PanTerra. I also knew what I was NOT looking for. After doing a few trials with other companies, I knew at the end of the day it really came down to support. The set up was not rushed and they took their time to make sure I had what I needed before I even ordered phones. Oh, they also dont bill you while you build out the system! The thing I like best is that I have only had to call them 3 times in the past year. Really nothing has needed fixed. I have been called from Jive, Vonage and all the rest and they try to sell me “cheaper” service, but honestly, who needs the cheapest plan when this is your business life line.

I am no stranger to VoIP so I knew what I was looking for when I came across PanTerra. I also knew what I was NOT looking for. After doing a few trials with other companies, I knew at the end of the day it really came down to support. The set up was not rushed and they took their time to make sure I had what I needed before I even ordered phones. Oh, they also dont bill you while you build out the system!

The thing I like best is that I have only had to call them 3 times in the past year. Really nothing has needed fixed. I have been called from Jive, Vonage and all the rest and they try to sell me “cheaper” service, but honestly, who needs the cheapest plan when this is your business life line.

Pros: Nice sales rep, Customer Service is based in US, Support is quick to answer, Free phones.
Cons: None.
Would Recommend: Yes

The good: PanTerra calls are generally…

The good: PanTerra calls are generally good quality and is reliable. The bad: The admin control panel is the most over-complicated, un-intuitive mess I’ve ever seen. Designed by programmers, it makes no sense to the average admin. Adding new users is over complicated and even a simple task like that requires a call to support. The desktop app, called Streams, has been abandoned by everyone at the company. Too many features are unreliable, or don’t work at all. PanTerra sold us on the promise that they were always innovating and these rough spots would be addressed quickly. After 2 years, nothing has changed. Requests to discuss our dissatisfaction got a call from a sales manager, who then never returned our messages after we called him back. I’ve administrated 4 other VoIP systems at other companies…. there is better to be had. Don’t buy this. Note from GetVoIP Review Team: This review has been questioned by Panterra Networks for it’s validity. Additional verification/documentation has been requested, the reviewer has been unresponsive.

The good: PanTerra calls are generally good quality and is reliable.

The bad: The admin control panel is the most over-complicated, un-intuitive mess I’ve ever seen. Designed by programmers, it makes no sense to the average admin. Adding new users is over complicated and even a simple task like that requires a call to support.

The desktop app, called Streams, has been abandoned by everyone at the company. Too many features are unreliable, or don’t work at all. PanTerra sold us on the promise that they were always innovating and these rough spots would be addressed quickly. After 2 years, nothing has changed.
Requests to discuss our dissatisfaction got a call from a sales manager, who then never returned our messages after we called him back.
I’ve administrated 4 other VoIP systems at other companies…. there is better to be had. Don’t buy this.

Note from GetVoIP Review Team: This review has been questioned by Panterra Networks for it’s validity. Additional verification/documentation has been requested, the reviewer has been unresponsive.

Pros: Call quality is usually good.
Cons: Poor system design. Impossible to administrate.
Would Recommend: No
Henry G.'s review forPanTerra Networks

The sales suport team was very patient…

The sales suport team was very patient in explaining the use of the system before the sale, helpful in the porting stage, and knowledgable in the implentation and on boarding parts of the process. We move freom Ring Central and are happy with the choice. The virtual PBX is a great value and solid ROI for my firm.

The sales suport team was very patient in explaining the use of the system before the sale, helpful in the porting stage, and knowledgable in the implentation and on boarding parts of the process. We move freom Ring Central and are happy with the choice. The virtual PBX is a great value and solid ROI for my firm.

Pros: great support.
Cons: so many features it can take a while to use an and master.
Would Recommend: Yes

PanTerra Networks has been wonderful…

PanTerra Networks has been wonderful to work with and we’re very satisfied with their services. I happily recommend them based off of my own experience. We discuss the efficiency of time management a lot here and they fit in perfectly as they save us time on a daily basis. They have given us a phone service and other communication tools that work well everyday. Additionally, when we need to make changes or adjustments, their support team is easily reachable through the massaging system and prompt to respond. Five stars!

PanTerra Networks has been wonderful to work with and we’re very satisfied with their services. I happily recommend them based off of my own experience. We discuss the efficiency of time management a lot here and they fit in perfectly as they save us time on a daily basis. They have given us a phone service and other communication tools that work well everyday. Additionally, when we need to make changes or adjustments, their support team is easily reachable through the massaging system and prompt to respond. Five stars!

Pros: Works as it should everyday.
Cons: None.
Would Recommend: Yes
John P.'s review forPanTerra Networks

Extremely easy transition from our…

Extremely easy transition from our Ring Central service to PanTerra’s UCaaS. I had deep concerns about switching phones and the complications involved with this. Mainly, I was concerned about downtime. Secondarily, I worried about the learning curve for my employees, the functionality of the features, and the general disturbances in daily life before practices become second nature. I had zero downtime. PanTerra switched on and instantly we could ring into our main number. I used the same phones I was using with the old service. The Onboarding team put together the call plans and we switched about one hour after closing one day. It was essential that we have zero downtime because of the state regulations for required after hours contacts within our industry. I was testing our phone number and it consistently rang even as we switched over. The messages and voicemail boxes were all working right away. The PanTerra team trained my team and allowed plenty of time for questions. They have offered us ongoing training also. I feel that PanTerra’s system is user friendly and was integrated into our daily routine without hiccups within a few days. I am consistently reminded that I choose the correct provider with each question I have posed to PanTerra. I have recommended PanTerra and I recommend them to each individual who reads this.

Extremely easy transition from our Ring Central service to PanTerra’s UCaaS. I had deep concerns about switching phones and the complications involved with this. Mainly, I was concerned about downtime. Secondarily, I worried about the learning curve for my employees, the functionality of the features, and the general disturbances in daily life before practices become second nature.

I had zero downtime. PanTerra switched on and instantly we could ring into our main number. I used the same phones I was using with the old service. The Onboarding team put together the call plans and we switched about one hour after closing one day. It was essential that we have zero downtime because of the state regulations for required after hours contacts within our industry. I was testing our phone number and it consistently rang even as we switched over. The messages and voicemail boxes were all working right away.

The PanTerra team trained my team and allowed plenty of time for questions. They have offered us ongoing training also. I feel that PanTerra’s system is user friendly and was integrated into our daily routine without hiccups within a few days.

I am consistently reminded that I choose the correct provider with each question I have posed to PanTerra. I have recommended PanTerra and I recommend them to each individual who reads this.

Pros: Extremely easy transition to PanTerra.
Cons: Not one to speak of.
Would Recommend: Yes
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Provider Overview

Based out of Santa Clara, CA, PanTerra Networks is a leading provider of cloud-based Unified Communications solutions for mid-market enterprises (MME) meaning companies with anywhere from 50 to 5,000 employees, and revenues between $50M and $5B. The provider’s primary offering is referred to as Streams, and is both a fully managed and self-managed unified cloud IT service.

With Stream, users gain access to an entire Unified Communications platform, including team messaging, presence indication, Hosted PBX capabilities, web, video and audio conferencing, as well as access to the provider’s own unique file sharing service, File Sync &  Share. PanTerra also provides users with access to some powerful Business Analytics tools to make the most of the data they collect.

In terms of cost, PanTerra Networks is able to run low operational costs; therefore, users receive even lower pricing.  PanTerra Networks also offers 24/7 US based customer support 365 days a year. Customer Support is available via secure IM, phone, or email, online knowledgebase with tips, guides, how-to’s, remote desktop sharing, and online end user training and help documentation.

 

PanTerra Pricing and Services

 

Support

PanTerra provides 24/7/365 support via email, phone, or even instant messaging within their account management portal.

Available Plans

Free Guest User:

  • On-Net Cloud PBX
  • Unlimited On-Net Calls
  • Unlimited Voice Mail
  • Integrated Softphone
  • Mobile Streams App
  • Desktop Streams Client
  • Persistent Team Collaboration
  • Unlimited 1:1 and Team Streams
  • Secure Multi-media Stream with Presence
  • Live Streaming of Video/Audio
  • Likes, Comments, Re-Sharing, Pinning
  • Upload files and Folders with versioning
  • Unlimited On-Net ConnectMe HD Video Conferencing
  • Encryption In-Transit & At-Rest
  • Multi-Factor Authentication Security
  • 2 GB HIPAA Compliant SmartBox Storage
  • Single User Account

Business:

  • Cloud PBX
  • Unlimited Calls
  • Unlimited Voice Mail
  • Dedicated DID number
  • Integrated Softphone
  • Mobile Streams App
  • Desktop Streams Client
  • Persistent Team Collaboration
  • Unlimited 1:1 and Team Streams
  • Secure Multi-media Stream with Presence
  • Live Streaming of Video/Audio
  • Likes, Comments, Re-Sharing, Pinning
  • Upload files and Folders with versioning
  • Unlimited Conference Calls
  • Unlimited On-Net ConnectMe HD Video Conferencing
  • Call Recording
  • Encryption In-Transit & At-Rest
  • Outlook Plugin
  • Skype for Business Plugin
  • Multi-Factor Authentication Security
  • 2 GB HIPAA Compliant SmartBox Storage
  • Unlimited Users within an Account
  • Enterprise Account Administration
  • 24/7/365 Live Phone and IM Support
  • 99.999% Reliability/Availability

Professional:

  • Cloud PBX
  • Unlimited Calls
  • Unlimited Voice Mail
  • Dedicated DID number
  • Integrated Softphone
  • Desktop Streams Client
  • Mobile Streams Client
  • Persistent Team Collaboration
  • Unlimited 1:1 and Team Streams
  • Secure Multi-media Stream with Presence
  • Live Streaming of Video/Audio
  • Likes, Comments, Re-Sharing, Pinning
  • Upload files and Folders with versioning
  • Unlimited Conference Calls
  • Unlimited On and Off Net ConnectMe HD Video Conferencing
  • Secure Multi-media IM with Presence
  • Digital Fax Support
  • Unlimited Call Recording
  • Encryption In-Transit & At-Rest
  • Outlook Plugin
  • Skype for Business Plugin
  • Salesforce Plugin
  • Outlook, Google, Yahoo Contact Importing
  • Full Contact/Group Management
  • User + Communications Content in Same Cloud
  • Multiple-Active Device Manager (MADM)
  • Single Sign On (SSO) Support
  • Multi-Factor Authentication Security
  • Unlimited HIPAA Compliant SmartBox Storage
  • Unlimited Users within an Account
  • Enterprise Account Administration
  • 24/7/365 Live Phone and IM Support
  • 99.999% Reliability/Availability

Integrations Offered:

  • Outlook
  • Office 365
  • Google Gmail
  • Google Apps
  • Skype for Business
  • Salesforce

 

Editor’s Bottom Line of PanTerra

 

PanTerra’s Stream platform is a bit of a unique offering in the market, one that does not have too many competitor’s. In the Business VoIP space, the closest comparisons to make would be to RingCentral’s Glip platform. Users gain the ability to contextualize everything they do, with team messaging at the fore front of communications. Users can create different conversations for teams, departments, projects or just one on one conversations. An update feed lets everyone know who is working on what, so Stream really expands itself into a collaboration tool just as much as a communication tool.

A softphone is built right into the app as well, but users can also utilize desk phones for a standard telephony experience. Both file sharing and collaborating is made super easy with the Stream app, which can also be accessed on desktops or on mobile devices for true mobility. Another unique aspect of PanTerras is that the service can either be fully managed by PanTerra for a true hosted experience, or self-managed by the Enterprise with their SentraCloud solution, for a tighter control on security and compliance needs.

As I said before, PanTerra’s Streams app allows for some powerful collaboration, replacing obsolete team messaging apps, or even working as a full replacement for something like Slack. Streams adds more than just chat, including content sharing from audio recordings to video HD video conferencing, or even screen share capabilities. Everything is persistent, just as we’ve come to expect from more modern cloud platforms. The integrated file sharing is also HIPAA secure to ensure the tightest security and compliance needs for any Enterprise.

Overall, PanTerra stands as a unique choice if your Enterprise is looking for more than just a hosted phone solution. With their entire Streams platform, your business can eliminate the fragmentation between different solutions, no longer requiring one app for messaging, another for file sharing, and another for web conferencing. Streams can do it all for your business, with the level of management control and privacy that your business is in need of.

Screenshots
  • PanTerra Analytics Summary
    PanTerra Analytics Summary
  • PanTerra User Analytics
    PanTerra User Analytics
  • PanTerra Real Time Performance Monitoring
    PanTerra Real Time Performance Monitoring
  • PanTerra Messaging Dashboard
    PanTerra Messaging Dashboard
  • PanTerra Real Time Screen Content Search
    PanTerra Real Time Screen Content Search
  • PanTerra Administration Portal
    PanTerra Administration Portal

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