Five9

This is by far the worst VoIP system I’ve ever used. The web GUI is nice in that it allows integration with internal websites, but the communication between the softphone agent and the Web GUI is terrible. Audio quality is fair to poor when it works. When the web GUI has lost connection with the agent, you don’t know it and you will make repeated outbound calls where the customer cannot hear you, or you cannot hear them.

There are so many better choices. The only reason to use Five9 is the price, and if your customer experience is worth anything to you, you can afford better.

This is not a reliable platform. The set up staff did not seem to understand that we are not selling widgets and we know how disposition a call. This is the type of product that could be good for surveys and poll taking but this is not the platform you want if you are not selling a retail off the shelf product.

Five9 thus far has had AMAZING customer service practices and seems very open and honest. The implementation team and our assigned support team with Five9 has been awesome. I cannot speak enough praises about Allen Miller, Fredrick Veloira, Rosana Palco, Jeff Espinas, Pauline VanBackle, Kyle Shandera and Amanda Barrett have been phenomenal and so incredibly helpful! These individuals truly made me glad I chose to go with Five9 and look forward to adding more to the platform and with any additional Five9 services offered. My Five9 implementation team consisted of Rosana and Fred. They have been SO kind, informative and incredibly helpful during this process. I also am in awe of the assistance given by Jeff, my TSM and Pauline, my CSM. Allen and Kyle both assisted me with products, details and answering the hard questions (well, hard in my mind anyway!)
My company moved to Five9 recently, from another CRM platform where we felt lied to and that the service wasn’t good enough to keep us. The fact that we moved from a platform with feelings like that to a platform like Five9 has been a breath of fresh air to say the least! The assistance, kindness, knowledge and transparency of their products and billing is beyond impressive.

It is the worst call center VOIP application I have ever used. It never works as intended, support gives excuses not solutions, we have more downtime than reliable uptime. Their sales staff made promises that the application could not keep. And they charge for every little thing they can get away with. And we have just hit our one year anniversary since going live with it. Maybe they were good at one time but instead of working on making the software actually work they would rather spend their time blaming everyone but themselves for their short comings. If this were an animal I would shoot it and put it out of its misery.

ANYTHING else would be better than this, which is why we are actively working with another vendor to replace Five9. Never before in the 12 years I have worked at this call center have I seen so many people motivated to get off an application the way we are motivated with five9.

The service is very reliable and dependable. They have great customer support. Issues are always resolved in a timely manner and they stay in constant communication with you with updates so you always now the status of your issue being resolved. You can customize your features to meet all of your business needs.

I have been using Five9 for about seven years by now, and I have never had issues utilizing the Software, Softphone, or Website. I would recommend Five9 for any company looking for high quality performance in a Softphone and a easy to understand system that allows you to train agents quickly and get them focused on work.

The software and team at Five9 are great. We used the product for multiple years and were sad when the company moved to an all in one solution for CRM/Phone/Tickets. Five9 added revenue with a positive ROI with predictive dialing. It cut down lookup time with customer information popping up immediately. It improved communication between departments. It was the best software we have used in the almost 6 years of being in business. If I could do it all over again, we’d use SalesForce coupled with Five9 and have the perfect solution!

Five9 is robust and probably great for enterprise business but for small business it was to many features and too expensive. The admin portal is really outdated and confusing. We are paying $1,100/month for 4 reps and 1 supervisor. That is too mcuh to swing for a small startup business. We need minimal features but there is no a la cart options.

They are a very customer service oriented business that provides us with superior support.

Their solution has a very robust set of features to handle both inbound and outbound ACD needs. Salesforce integration as well as API integrations. They also have good deep reporting.

Their outbound dialing offering is more mature than their inbound calling solution. Although we can do plenty of great things on inbound calls there are times where it takes a lot more work to do things that are easily done on other platforms.

Five9 has been an exceptional provider over the past several years. Our support staff feel very confident using the product and we have very little complaints if any. The support that is provided is fantastic and very timely. I would highly recommend the product to any of my peers and look forward to working with them for the foreseeable future.