This is not a reliable platform. The set up staff did not seem to understand that we are not selling widgets and we know how disposition a call. This is the type of product that could be good for surveys and poll taking but this is not the platform you want if you are not selling a retail off the shelf product.
Five9 thus far has had AMAZING customer service practices and seems very open and honest. The implementation team and our assigned support team with Five9 has been awesome. I cannot speak enough praises about Allen Miller, Fredrick Veloira, Rosana Palco, Jeff Espinas, Pauline VanBackle, Kyle Shandera and Amanda Barrett have been phenomenal and so incredibly helpful! These individuals truly made me glad I chose to go with Five9 and look forward to adding more to the platform and with any additional Five9 services offered. My Five9 implementation team consisted of Rosana and Fred. They have been SO kind, informative and incredibly helpful during this process. I also am in awe of the assistance given by Jeff, my TSM and Pauline, my CSM. Allen and Kyle both assisted me with products, details and answering the hard questions (well, hard in my mind anyway!)
My company moved to Five9 recently, from another CRM platform where we felt lied to and that the service wasn’t good enough to keep us. The fact that we moved from a platform with feelings like that to a platform like Five9 has been a breath of fresh air to say the least! The assistance, kindness, knowledge and transparency of their products and billing is beyond impressive.
It is the worst call center VOIP application I have ever used. It never works as intended, support gives excuses not solutions, we have more downtime than reliable uptime. Their sales staff made promises that the application could not keep. And they charge for every little thing they can get away with. And we have just hit our one year anniversary since going live with it. Maybe they were good at one time but instead of working on making the software actually work they would rather spend their time blaming everyone but themselves for their short comings. If this were an animal I would shoot it and put it out of its misery.
ANYTHING else would be better than this, which is why we are actively working with another vendor to replace Five9. Never before in the 12 years I have worked at this call center have I seen so many people motivated to get off an application the way we are motivated with five9.
The service is very reliable and dependable. They have great customer support. Issues are always resolved in a timely manner and they stay in constant communication with you with updates so you always now the status of your issue being resolved. You can customize your features to meet all of your business needs.
I have been using Five9 for about seven years by now, and I have never had issues utilizing the Software, Softphone, or Website. I would recommend Five9 for any company looking for high quality performance in a Softphone and a easy to understand system that allows you to train agents quickly and get them focused on work.
The software and team at Five9 are great. We used the product for multiple years and were sad when the company moved to an all in one solution for CRM/Phone/Tickets. Five9 added revenue with a positive ROI with predictive dialing. It cut down lookup time with customer information popping up immediately. It improved communication between departments. It was the best software we have used in the almost 6 years of being in business. If I could do it all over again, we’d use SalesForce coupled with Five9 and have the perfect solution!
Five9 is robust and probably great for enterprise business but for small business it was to many features and too expensive. The admin portal is really outdated and confusing. We are paying $1,100/month for 4 reps and 1 supervisor. That is too mcuh to swing for a small startup business. We need minimal features but there is no a la cart options.
They are a very customer service oriented business that provides us with superior support.
Their solution has a very robust set of features to handle both inbound and outbound ACD needs. Salesforce integration as well as API integrations. They also have good deep reporting.
Their outbound dialing offering is more mature than their inbound calling solution. Although we can do plenty of great things on inbound calls there are times where it takes a lot more work to do things that are easily done on other platforms.
Five9 has been an exceptional provider over the past several years. Our support staff feel very confident using the product and we have very little complaints if any. The support that is provided is fantastic and very timely. I would highly recommend the product to any of my peers and look forward to working with them for the foreseeable future.
Extremely cost effective. 99% Uptime SLA, with powerful features and functionalities. Excellent Support.
Founded in 2001, Five9 was one of the earliest providers of hosted contact center solutions. Their first contact center solution, the Five9 virtual contact center, was released in 2003. In the years since, they have added features that have made it easier and faster for contact center agents to connect with their customers. They have over 1,800 customers worldwide, and have offices in The US, the UK, Russia, and The Philippines.
Five9 offers inbound, outbound, and blended contact center solutions that can be scaled quickly on demand. Five9 is part of an ecosystem of products that integrate well with popular marketing platforms. Customers who sign with Five9 are able to focus more on having successful agents and less on infrastructure costs.
Most Popular Plan:
Blended Contact Center
Contact Center Features
All Available Plans & Services:
– Inbound Contact Center
– Outbound Contact Center
– Blended Contact Center
Help & Support Options:
The holy grail of guaranteed uptime is 99.999%, or “five nines.” Any company with the name Five9 would have to have bulletproof reliability, and they don’t disappoint. At their Network Operating Center, they monitor web traffic flow 24/7 to prevent and mitigate downtime. Customer data is backed up at multiple locations, in case of a natural disaster or other emergency. As for security, they have a wide variety of measures to ensure that your data is securely protected against hackers and malware. Their stringent security protocols make it a favorite for government, financial, and healthcare contact centers.
Five9 has a number of in-house programs and partnerships to ensure that subscribers don’t run afoul of the national Do-Not-Call registry. They have both annual or monthly contracts.
Five9 is a big believer in playing well with others. Their platform works with Salesforce, Oracle RightNow, NetSuite, Velocify, and Microsoft Dynamics CRM, and also with help desk software like Zendesk.
