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ChaseData

ChaseData Verified Reviews & Ratings

With roots dating all the way back to 1996, ChaseData is a veteran within the call center software market...
1996
Year Founded
100%
Recommend It
8
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The product is easy to use and allows…

The product is easy to use and allows us to effectively manage our call center operations. From the reporting to real-time data, ChaseData helps meet our customer needs. They are also quick to reply and assist with any administration functions we need assistance with. The level of service we receive is amazing! Our Account Manager, Dan Cleary, is always happy to assist. We have looked at other platforms, but continue to use Chase for its efficiency and sturdiness. It is truly the Ferrari of dialers. The only con i would say is that it is a little little pricey above the competitors. There is an old saying is you do get what you pay for in business. It’s worth it. Consistency -via Capterra

The product is easy to use and allows us to effectively manage our call center operations.

From the reporting to real-time data, ChaseData helps meet our customer needs.

They are also quick to reply and assist with any administration functions we need assistance with.

The level of service we receive is amazing! Our Account Manager, Dan Cleary, is always happy to assist.

We have looked at other platforms, but continue to use Chase for its efficiency and sturdiness. It is truly the Ferrari of dialers.

The only con i would say is that it is a little little pricey above the competitors. There is an old saying is you do get what you pay for in business. It’s worth it.

Consistency

-via Capterra

Would Recommend: Yes

I’ve worked with dialer companies for…

I’ve worked with dialer companies for 2 decades. While each have had their ups and downs, chase data has proven to be elite in all categories. Customer service is always there to help and does their best to accommodate problems in real time. The support staff has provided amazing service and maintained professionalism at all times. Anyone using a dialer knows how stressful this sector can be, and downtime can feel like an eternity. I can’t stress enough how lucky we are to have the support from Chase data as they continue to be leaders in this industry. You guys rock!!! Agent screens tend to freeze at times. We experience minor issues at times, but nothing that typically disrupts the overall flow for the day. -via Capterra

I’ve worked with dialer companies for 2 decades. While each have had their ups and downs, chase data has proven to be elite in all categories. Customer service is always there to help and does their best to accommodate problems in real time. The support staff has provided amazing service and maintained professionalism at all times.

Anyone using a dialer knows how stressful this sector can be, and downtime can feel like an eternity. I can’t stress enough how lucky we are to have the support from Chase data as they continue to be leaders in this industry. You guys rock!!!

Agent screens tend to freeze at times. We experience minor issues at times, but nothing that typically disrupts the overall flow for the day.

-via Capterra

Would Recommend: Yes

This software is not only affordable…

This software is not only affordable but able to do all the tasks we need to help our business succeed. Even in the off chance it’s missing a function, I was able to contact Chase directly and their programming team was able to implement many of our suggestions to further increase how well it works for our company. The support team has been nothing but helpful, willing to take time to walk each of our employees through the process of installing, or using, the software. They pick up the phone within seconds, no 15 minute queues. They give you their phone extensions so you are able to speak to someone on a constant basis making it easier for you, and them, to get through the problem quicker. We have tried other dialing software, and nothing has compared to the ease of use, and support we have gotten from Chase. Overall it’s been more than just a business transaction, it’s been a partnership with Chase that we plan on using from here on out! Once in awhile you will run into a few bugs such as disconnecting or a button not working as intended, but even in those cases the support staff is quick to pick up the phone and help/fix your problem. It has made our daily tasks and goals easier, quicker, and affordable. -via Capterra

This software is not only affordable but able to do all the tasks we need to help our business succeed.

Even in the off chance it’s missing a function, I was able to contact Chase directly and their programming team was able to implement many of our suggestions to further increase how well it works for our company.

The support team has been nothing but helpful, willing to take time to walk each of our employees through the process of installing, or using, the software.

They pick up the phone within seconds, no 15 minute queues. They give you their phone extensions so you are able to speak to someone on a constant basis making it easier for you, and them, to get through the problem quicker.

We have tried other dialing software, and nothing has compared to the ease of use, and support we have gotten from Chase. Overall it’s been more than just a business transaction, it’s been a partnership with Chase that we plan on using from here on out!

Once in awhile you will run into a few bugs such as disconnecting or a button not working as intended, but even in those cases the support staff is quick to pick up the phone and help/fix your problem.

It has made our daily tasks and goals easier, quicker, and affordable.

-via Capterra

Would Recommend: Yes

I had worked with a number of Premise…

I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially. Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution. I have no concerns as the system works exactly as it is designed to. Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network. This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times. -via Capterra

I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations.

With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated.

After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially.

Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built.

We needed to capture and easily access digital recordings of all inbound and outbound calls.

We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.

I have no concerns as the system works exactly as it is designed to.

Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network.

If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.

This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.

-via Capterra

Would Recommend: Yes

Very Easy to Use , Extremely Reliable,…

Very Easy to Use , Extremely Reliable, Robust Features. The customer tech support team is very responsive and knowledgeable. We have been a long time customer of Chase Data Corporation. We started using their predictive dialer product in 2003 when Call Center’s were premise based and T-1 driven. What used to take 30-60 Days to add additional resources now takes literally hours. We migrated to the Cloud Based CallCenterNow product in 2011 and it has helped us save money while also increasing our calling productivity. The ability to easily add agents (remote and onsite) is very satisfying. Also, over the years the developmental team has responded very quickly to our special report and feature enhancement requests. Because the software it is Cloud Based you are sometimes at the mercy of your Internet Provider. When we upgraded from 10 to 28 users we had to upgrade our cable modem bandwidth. The Chase Data Technical Support team was very helpful in helping us resolve the bandwidth issues. Cloud Based Call Center Software that is extremely reliable with robust features and reporting. -via Capterra

Very Easy to Use , Extremely Reliable, Robust Features.

The customer tech support team is very responsive and knowledgeable.

We have been a long time customer of Chase Data Corporation.

We started using their predictive dialer product in 2003 when Call Center’s were premise based and T-1 driven.

What used to take 30-60 Days to add additional resources now takes literally hours.

We migrated to the Cloud Based CallCenterNow product in 2011 and it has helped us save money while also increasing our calling productivity.

The ability to easily add agents (remote and onsite) is very satisfying.

Also, over the years the developmental team has responded very quickly to our special report and feature enhancement requests.

Because the software it is Cloud Based you are sometimes at the mercy of your Internet Provider.

When we upgraded from 10 to 28 users we had to upgrade our cable modem bandwidth.

The Chase Data Technical Support team was very helpful in helping us resolve the bandwidth issues.

Cloud Based Call Center Software that is extremely reliable with robust features and reporting.

-via Capterra

Would Recommend: Yes
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Provider Overview

With roots dating all the way back to 1996, ChaseData is a veteran within the call center software market. With a focus on providing advanced, yet easy to use call center software, ChaseData has found success in offering cloud delivered hosted call center software to businesses of all size.

ChaseData offers either inbound or outbound call center functionality, as well as a blended call center combining the two. Within their outbound functionality, ChaseData also offers powerful autodialers including progressive, preview, agentless and predictive dialing. Beyond just calling capabilities, ChaseData also offers support for omnichannel contact centers with SMS, chat, social media and email support.

 

ChaseData Pricing and Services

 

Solutions Offered

  • Outbound Call Management
  • Inbound Contact Center
  • Blended Contact Center
  • MultiChannel Contact Center
  • Reporting and Analytics
  • Integrations

Plans and Features

Small Business – $89 per user/mo

Enterprise-class outbound dialing plus powerful inbound ACD software suited for startups and small offices

  • 1 Voice channel per agent
  • Conference Call, Hold, Transfer, Monitoring
  • List Management, Live Dashboard, Skill Set Assignment
  • Preview dialing
  • Progressive dialing
  • Inbound Capability Included
  • Auto Attendant & IVR
  • ACD
  • Skills based routing
  • Music on Hold
  • Remote Agent Capability
  • Personal Voice Mails & DID
  • Standard Reporting Package
  • Chat Support
  • Email Support
  • US & Canada Dialing
  • UK, LATAM Historical Data
  • 3 Months of Recordings
  • At-Home Agent
  • Multiple Location Support
  • Live Call Transfer

Professional – $139 per user/mo

Custom made to maximize sales, lower payroll and decrease training time

  • All Small Business Features, plus
  • 4 Voice Channels per Agent
  • 6 Months of Recordings
  • Predictive dialing
  • Trainee Mode for New Trainees
  • Customized SIP Trunking
  • Phone Support
  • Zapier Integrations
  • US, Canada, International Historical Data

Enterprise – $169 per user/mo

Secure and infinitely scalable enterprise solution engineered for high volume contact centers

  • All Professional Features, plus
  • 6 Voice Channels per Agent
  • 1 Year of Recordings
  • Agentless dialing
  • Auto Leave Message on Voice Mail
  • SOAP based Salesforce API
  • Native API for Sugar CRM, Zoho and Oracle

 

Editor’s Bottom Line of ChaseData

 

One of the first things many shoppers will recognize is that ChaseData does not seem to offer the most cost-effective solution, especially for the smallest teams, with their plans beginning at $89 per user, per month. While this seems like a high barrier of entry, ChaseData manages to offer a true bang for your buck solution. They do so by including some of the most robust features even within their most basic offering. Small businesses looking for an inbound solution will still gain features like call recording, real-time reports, remote agent capability, skills based routing, and multiple location support for a powerful call center solution hosted in the cloud. Outbound call centers will gain access to powerful preview and progressive dialers.

In fact, ChaseData doesn’t limit their plans by leaving out specific features, but rather places limitations on features that grows based on the plan your business subscribes to. For example, the Small Business plan only gains 3 months of call recordings, while the Enterprise plan gains a full year of call recordings. The Small Business plan only offers one voice channel per agent, while the Enterprise plan offers 6 voice channels per agent. This makes ChaseData’s plans compelling for all different business sizes, without forcing smaller teams to pay extra just to gain access to some of the more critical features included in higher plans.

ChaseData’s plans are less about paying extra for more features, and more about the size of your business. Overall, ChaseData offers a compelling mix of solutions, covering both calling capabilities and even multichannel contact center support. Powerful outbound dialing tools, especially the incredibly powerful predictive dialing, make ChaseData’s outbound solution a true competitor in the market, meanwhile their inbound calling plans rival that of the biggest vendors in the space with automatic call distribution and intelligent skills-based routing.

Screenshots
  • ChaseData Management Dashboard
    ChaseData Management Dashboard
  • ChaseData Lead Import
    ChaseData Lead Import
  • ChaseData Customized Dashboard
    ChaseData Customized Dashboard
  • ChaseData Agent Overview
    ChaseData Agent Overview
  • ChaseData Custom Data Overview
    ChaseData Custom Data Overview

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