Robert Pepper

Robert Pepper

  • GetVoIP Staff Member

Robert Pepper has been a professional web content producer since 2011. He has a background in consumer and electronics and SMB business electronic needs. His natural ability to understand extremely technical specifications is matched by his finely-honed ability to write in such a way that the layperson can understand. Robert has written extensively in the fields of VoIP, cloud backup, and web hosting. Robert has contributed his skills to familiar names including Norton, Asterisk, and AT&T.

 

Robert Pepper is a graduate of Muhlenberg College with a B.A. degree in Communication. As one of GetVoIP’s expert tech bloggers, he keeps up with the latest technology news by listening to tech-related podcasts and reading technology blogs. As a tech writer, he is able to translate “geek speak” into everyday language.

Read some of Robert's latest articles below:

April 05, 2016

VoIP Rules and Regulations: Is Your Provider Compliant to Your Industry?

Imagine you're watching a science fiction show in the 1970s. You see doctors diagnosing patients by manipulating robots from a world away. You see consumers talking to customer service agents on screens giving them personal shopping recommendations. You see a report filed in a little pad, secured by a fingerprint. You see nuclear-powered flying cars. Well, aside from that last one, we're pretty...
February 27, 2015

eVoice vs RingCentral - Comparing Business VoIP

RingCentral is an established business VoIP provider, that has expanded outward from their core subscriber base of SMBs to include very advanced features for enterprise consumers and smaller plans for solopreneurs and microbusinesses. eVoice has always catered to smaller businesses. So, will a provider be better able to serve its customers if they hone their practices in one area, or if they have ...
February 03, 2015

5 Types of Contact Centers Security Issues & How To Combat Them

Contact Centers, because of the high volume of interaction with unfamiliar voices, are a prime target for security threats. There are many points of possible failure when it comes to contact center security, from hardware to data to the people who work there. It may turn out that the best way to prevent security issues is to hire competent, professional agents to work for you. Find out why as we...
November 25, 2014

SugarCRM vs Salesforce CRM Comparison For Large Business

CRM, or Customer Relationship Management, is a system for tracking and managing an organization's interactions with clients and potential clients. Primarily, it is a tool used to track, and hence improve and increase, sales. That said, CRM today encompasses a range of interactions, from hours-long in-person meetings to 140 character social media messages and everything in between. The...
November 03, 2014

Ooma Premier vs netTALK Comparison

netTALK and Ooma were two of the earliest names in residential VoIP, entering the market in 2009 and 2007, respectively. Both companies follow the model of selling VoIP hardware that consumers hook up to their traditional wired or wireless phones, and offering inexpensive ongoing services with no contract. Ooma differs from many VoIP providers because it offers a free tier without a lot of...
August 25, 2014

Ringcentral Pro vs Ooma Office Comparison

Ooma is one of the top names in residential VoIP, and RingCentral is one of the most popular hosted PBX providers. Ooma has expanded into business VoIP with an emphasis on home and small businesses. RingCentral has similarly expanded from unlimited minute plans to also having on-the-go plans that you can tailor for the size of your business. With 28 million small businesses in the US, and 22...
July 28, 2014

Vonage Business vs 8x8 Comparison

In 2012, GetVoIP compared Vocalocity and 8x8. VoIP is a competitive business, and new features, new prices, and even new companies can emerge all the time. Vocalocity is now Vonage Business Solutions. 8x8 hasn't changed their names, but they have continued to add new features, rack up more awards, and win big name clients. Both providers offer big time features at a small time price. Let's...
July 24, 2014

10 Things You Can Do With Jive Communications That You Can't With ShoreTel Sky

Hosted VoIP providers give many of the same PBX features associated with Fortune 500 companies. As VoIP becomes more and more mainstream, users have come to expect more from their VoIP provider. In turn, most providers step up and give more features at the same low price. Figuring out which provider is best for you can sometimes mean knowing the small differences between providers that have a lot ...
June 09, 2014

Zoiper vs Bria Softphone Comparison

A softphone is any software that can do the same thing as a phone. As our would has become increasingly connected, while at the same time, our computing capacity has expanded, softphones have expanded as well. Today's softphones are capable of communicating over the web or to the PSTN, transmitting not just voice, but through paperless fax and IM. Many softphones incorporate sophisticated...
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