Robert Pepper

Robert Pepper

  • GetVoIP Staff Member

Robert Pepper has been a professional web content producer since 2011. He has a background in consumer and electronics and SMB business electronic needs. His natural ability to understand extremely technical specifications is matched by his finely-honed ability to write in such a way that the layperson can understand. Robert has written extensively in the fields of VoIP, cloud backup, and web hosting. Robert has contributed his skills to familiar names including Norton, Asterisk, and AT&T.


Robert Pepper is a graduate of Muhlenberg College with a B.A. degree in Communication. As one of GetVoIP’s expert tech bloggers, he keeps up with the latest technology news by listening to tech-related podcasts and reading technology blogs. As a tech writer, he is able to translate “geek speak” into everyday language.

Read some of Robert's latest articles below:

June 02, 2020

What Is Unified Communications and Collaboration?

Unified Communications, (UC) also known as Unified Communications and Collaboration (UCC), is the integration of different telecommunications technologies. Unified Communication and Collaboration, as the name implies, helps members of a company or an institution use media to communicate in different geographic areas, to better collaborate on projects. We have so many ways of getting our...
May 30, 2020

VoIP Codecs + Bandwidth = Your Call Quality

The minimum VoIP speed is determined by the Codecs that your provider uses. Ideally, you would have the right match for the amount of compression that your codec uses, and the amount of bandwidth you have.  The most popular codec is called G711, which uses no compression at all. Other codecs use compression at a trade-off of sound quality. VoIP providers assume you have a broadband Internet...
July 05, 2019

What is a Virtual Extension?

Your business needs a dynamic call receiving system that moves with your employees, which is why virtual extensions have become a popular feature for many SMBs. This is a unique business VoIP solution that helps your employees stay in touch with contacts, even when they are on the run and only have their smart devices.   What is a Virtual Extension? A virtual extension, which is a...
April 05, 2016

VoIP Rules and Regulations: Is Your Provider Compliant to Your Industry?

Imagine you're watching a science fiction show in the 1970s. You see doctors diagnosing patients by manipulating robots from a world away. You see consumers talking to customer service agents on screens giving them personal shopping recommendations. You see a report filed in a little pad, secured by a fingerprint. You see nuclear-powered flying cars. Well, aside from that last one, we're pretty...
February 27, 2015

eVoice vs RingCentral – Comparing Business VoIP

RingCentral is an established business VoIP provider, that has expanded outward from their core subscriber base of SMBs to include very advanced features for enterprise consumers and smaller plans for solopreneurs and microbusinesses. eVoice has always catered to smaller businesses. So, will a provider be better able to serve its customers if they hone their practices in one area, or if they have ...
November 25, 2014

SugarCRM vs Salesforce CRM Comparison For Large Business

CRM, or Customer Relationship Management, is a system for tracking and managing an organization's interactions with clients and potential clients. Primarily, it is a tool used to track, and hence improve and increase, sales. That said, CRM today encompasses a range of interactions, from hours-long in-person meetings to 140 character social media messages and everything in between. The experience...
November 03, 2014

Ooma Premier vs netTALK Comparison

netTALK and Ooma were two of the earliest names in residential VoIP, entering the market in 2009 and 2007, respectively. Both companies follow the model of selling VoIP hardware that consumers hook up to their traditional wired or wireless phones, and offering inexpensive ongoing services with no contract. Ooma differs from many VoIP providers because it offers a free tier without a lot of...
August 25, 2014

Ringcentral Pro vs Ooma Office Comparison

Ooma is one of the top names in residential VoIP, and RingCentral is one of the most popular hosted PBX providers. Ooma has expanded into business VoIP with an emphasis on home and small businesses. RingCentral has similarly expanded from unlimited minute plans to also having on-the-go plans that you can tailor for the size of your business. With 28 million small businesses in the US, and 22...
July 28, 2014

Vonage Business vs 8×8 Comparison

In 2012, GetVoIP compared Vocalocity and 8x8. VoIP is a competitive business, and new features, new prices, and even new companies can emerge all the time. Vocalocity is now Vonage Business Solutions. 8x8 hasn't changed their names, but they have continued to add new features, rack up more awards, and win big-name clients. Both providers offer big-time features at a small-time price. Let's...
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