Imagine you're watching a science fiction show in the 1970s. You see doctors diagnosing patients by manipulating robots from a world away. You see consumers talking to customer service agents on screens giving them personal shopping recommendations. You see a report filed in a little pad, secured by a fingerprint. You see nuclear-powered flying cars. Well, aside from that last one, we're pretty...
RingCentral is an established business VoIP provider, that has expanded outward from their core subscriber base of SMBs to include very advanced features for enterprise consumers and smaller plans for solopreneurs and microbusinesses. eVoice has always catered to smaller businesses. So, will a provider be better able to serve its customers if they hone their practices in one area, or if they have ...
CRM, or Customer Relationship Management, is a system for tracking and managing an organization's interactions with clients and potential clients. Primarily, it is a tool used to track, and hence improve and increase, sales. That said, CRM today encompasses a range of interactions, from hours-long in-person meetings to 140 character social media messages and everything in between. The experience...
netTALK and Ooma were two of the earliest names in residential VoIP, entering the market in 2009 and 2007, respectively. Both companies follow the model of selling VoIP hardware that consumers hook up to their traditional wired or wireless phones, and offering inexpensive ongoing services with no contract. Ooma differs from many VoIP providers because it offers a free tier without a lot of...
Ooma is one of the top names in residential VoIP, and RingCentral is one of the most popular hosted PBX providers. Ooma has expanded into business VoIP with an emphasis on home and small businesses. RingCentral has similarly expanded from unlimited minute plans to also having on-the-go plans that you can tailor for the size of your business. With 28 million small businesses in the US, and 22...
In 2012, GetVoIP compared Vocalocity and 8x8. VoIP is a competitive business, and new features, new prices, and even new companies can emerge all the time. Vocalocity is now Vonage Business Solutions. 8x8 hasn't changed their names, but they have continued to add new features, rack up more awards, and win big-name clients. Both providers offer big-time features at a small-time price. Let's...
Hosted VoIP providers give many of the same PBX features associated with Fortune 500 companies. As VoIP becomes more and more mainstream, users have come to expect more from their VoIP provider. In turn, most providers step up and give more features at the same low price. Figuring out which provider is best for you can sometimes mean knowing the small differences between providers that have a lot ...
A softphone is any software that can do the same thing as a phone. As our would has become increasingly connected, while at the same time, our computing capacity has expanded, softphones have expanded as well. Today's softphones are capable of communicating over the web or to the PSTN, transmitting not just voice, but through paperless fax and IM. Many softphones incorporate sophisticated...
The residential VoIP market is every bit as competitive as the business market. From both a hardware standpoint and a features standpoint, a home VoIP service is deployed differently. The biggest difference is that home VoIP services require the user to plug their existing phone into an analog telephone adapter, which ideally goes between the router and the modem, but can also go between the...
