In October 2019, Salesforce CEO Marc Benioff addressed a TechCrunch Disrupt conference audience declaring that we were seeing the end of capitalism as we know it. This comes after a record year of profits and stock prices for the company.
While this sounds like an indictment of a whole ideology, Benioff isn’t stepping down in favor of handing the keys to his employees. However, with climate...
There are many factors involved in making a successful business, and customer satisfaction is a big one. If your business operates a website, offering live chat software is a good start and also a feature well known to improve the customer experience. Live chat interactions have the highest consumer satisfaction rate at 92%.
However, live chat can be a double-edged sword. Some customers may...
A customer satisfaction survey gives sales teams and C-level executives an insider’s view into what their customers are thinking. This can play a vital role in measuring ROI and formulating strategy.
However, the survey has to be satisfying in its own way. A feedback survey that frustrates customers or only attracts the squeakiest of wheels will do more harm than good. That’s why it’s...
It’s no secret that we’re advocates of making the switch to video interviewing software. Technology has forever changed the way that we conduct business. In fact, one study showed that 40% of companies are now using video interviews to screen candidates.
Video conferencing has so much more to offer outside the context of interviews and candidate screening though.
In this article,...
LogMeIn announced a major revamp of its GoToMeeting collaboration platform. The new, modernized GoToMeeting platform promises an improved, video-first experience for users as well as better tools for IT administrators and management.
LogMeIn acquired GoToMeeting back in 2016 and became one of the largest providers for video and web conferencing on the market. In 2018, LogMeIn acquired Jive...
Communication is one of the most important things in our age, and effective communication is the driving force behind every successful business. According to Bluesource, productivity improves up to 25% in organizations with connected employees. Luckily, there was a lot of progress in this field over the past few years. Thanks to that, it is now easier than ever to communicate remotely and connect ...
The newest research shows that the number of VoIP users is going to hit three billion by the year 2021. With so many people making the switch, you might be wondering which service provider is right for your business.
This week we’re going deep into the details of Verizon Business VoIP — one of the industry leaders due to its robust system and countless features — so that you can find out ...
Vonage is known for its long history as the provider of residential VoIP services, and since 2006, the company also worked hard to attract a business following. With a vast experience in providing enterprise VoIP telephony combined with cloud computing, Vonage business tools have become one of the leading business communication providers for SMB and enterprise clients.
Vonage’s core...
Studies show that $75 billion is lost each year due to poor customer service. Fortunately, there are some ways to ensure that you don’t add to that statistic. To put it simply, good customer service is the key to success in our modern business landscape.
The customer experience is an essential part of any company’s operations and should be optimized as such.
Helpdesk software has made...
