Today's customers put a lot of value on a personalized experience. They want to know that the brands they buy from are ready to listen to their immediate needs and provide them with answers, quickly. One of the things that can help you make this kind of connection is hosted IVR.
IVR systems help your customers contact you during your business hours, ask for directions, book reservations, or...
Businesses that close or change their schedules in an emergency update automated messages, but what about the 60% of customer engagement that doesn’t include inbound calls? While the chaos of the COVID-19 caused companies to act quickly, it’s hard to know what to say for each channel.
Omnichannel communications keeps customers in the loop no matter which method of communication they...
Months before it became headline news in March 2020, the CDC was looking to mitigate the spread of Coronavirus or COVID-19. Well before the pandemic escalates to the level of quarantine, schools, institutions, and employers are taking this chance to teach everyone about social distancing.
Universities are moving to online learning as quickly as possible. Tech companies like Google are...
As the SaaS industry continues to grow, it should come as no surprise that more and more options are being developed for the rapidly multiplying user base. For video conferencing with screen sharing and team collaboration tools, businesses are turning to GoToMeeting from LogMeIn as a top solution.
Everything from the pricing, features, and customer support of the solution will be covered so...
Whether it's the commute, the work-life balance improvements, or just the chance to get free from stale office spaces, there are dozens of well-tread benefits for remote workers and for hiring remote employees.
Typical full-time contractors have become co-workers at places like WeWork or The Wing rather than telecommuting from a local coffee shop. Others have used the opportunity of being on a ...
Picking the best VoIP phone can be tricky with all the options that are currently on the market. When the latest estimates showing business VoIP systems heading for $194.5 billion in annual revenue by 2024, it’s not hard to see why so many models are coming out.
Picking the right phone model to match your VoIP service comes down to determining the feature set you require.
Here are our...
As the number of business VoIP providers to choose from continuously rises, it becomes increasingly important for each one to provide not just a robust product, but also superior customer experiences. A report from Microsoft shows 96% of users see customer service as an important factor when choosing between brands.
Growth in the user base always impacts the support team first because...
Freshworks recently made headlines after raising $150 million in their Series H funding, giving them a valuation of $3.5 billion. Getting to a multi-billion valuation within less than a decade of its founding is an outstanding feat.
According to Freshworks CEO Girish Mathrubootham, the funds they’ve just acquired will be used in part to further their research and development pursuits. It’s ...
These days, visits to most websites start with a little popup appearing the bottom corner asking you if you need help. These pop up open up a chat window where users can ask any questions they have.
Chat boxes lead to one of two possible kinds of support. You either get help from a live agent or a chatbot. The concept is simple: users get quick answers to their questions, so they don’t have ...
