Customers today place a considerable amount of value on the personalized experience. They want to know that the brands they turn to are ready to listen to their immediate needs and provide them with rapid answers. Hosted IVR helps businesses answer this call and build stronger relationships with their customers.
IVR systems help customers access business hours, directions, book reservations,...
Businesses that close or change their schedules in an emergency update automated messages, but what about the 60% of customer engagement that doesn’t include inbound calls? While the chaos of the COVID-19 caused companies to act quickly, it’s hard to know what to say for each channel.
Omnichannel communications keeps customers in the loop no matter which method of communication they...
Months before it became headline news in March 2020, the CDC was looking to mitigate the spread of Coronavirus or COVID-19. Well before the pandemic escalates to the level of quarantine, schools, institutions, and employers are taking this chance to teach everyone about social distancing.
Universities are moving to online learning as quickly as possible. Tech companies like Google are...
As the SaaS industry continues to grow, it should come as no surprise that more and more options are being developed for the rapidly multiplying user base. For video conferencing with screen sharing and team collaboration tools, businesses are turning to GoToMeeting from LogMeIn as a top solution.
Everything from the pricing, features, and customer support of the solution will be covered so...
Whether it's the commute, the work-life balance improvements, or just the chance to get free from stale office spaces, there are dozens of well-tread benefits for remote workers and for hiring remote employees.
Typical full-time contractors have become co-workers at places like WeWork or The Wing rather than telecommuting from a local coffee shop. Others have used the opportunity of being on a ...
Picking the best business IP phone can be tricky with all the options that are currently on the market. When the latest estimates showing business VoIP heading for $194.5 billion in annual revenue by 2024, it’s not hard to see why so many models are coming out.
VoIP phone systems are especially useful for small business owners since they’re more cost-effective in the long term. Picking the ...
As the number of business VoIP providers to choose from continuously rises, it becomes increasingly important for each one to provide not just a robust product, but also superior customer experiences. A report from Microsoft shows 96% of users see customer service as an important factor when choosing between brands.
Growth in the user base always impacts the support team first because...
Freshworks recently made headlines after raising $150 million in their Series H funding, giving them a valuation of $3.5 billion. Getting to a multi-billion valuation within less than a decade of its founding is an outstanding feat.
According to Freshworks CEO Girish Mathrubootham, the funds they’ve just acquired will be used in part to further their research and development pursuits. It’s ...
There are many factors involved in making a successful business, and customer satisfaction is a big one. If your business operates a website, offering live chat software is a good start and also a feature well known to improve the customer experience. Live chat interactions have the highest consumer satisfaction rate at 92%.
However, live website chat can be a double-edged sword. Some...
