While a professional is never supposed to blame their tools, a strong performance requires the right hardware. Call center agents know that the wrong call center headsets have a drastic impact on a company’s bottom line. For example, studies are showing that low sound quality impacts a speaker's credibility to listeners, which keeps some buyers from jumping to a BlueTooth headset from their...
Today's customers put a lot of value on a personalized experience. They want to know that the brands they buy from are ready to listen to their immediate needs and provide them with answers, quickly. One of the things that can help you make this kind of connection is hosted IVR.
IVR systems help your customers contact you during your business hours, ask for directions, book reservations, or...
As more businesses switch to VoIP and competition between providers stiffens, businesses reap the rewards with more powerful and advanced technology for their money. The newest crop of Cisco VoIP phones is no exception. We’re taking a closer look at our favorite cisco business phone models for every business, niche, and budget.
Cisco sets the industry standard, driving innovation in areas...
These days, visits to most websites start with a little popup appearing the bottom corner asking you if you need help. These pop up open up a chat window where users can ask any questions they have.
Chat boxes lead to one of two possible kinds of support. You either get help from a live agent or a chatbot. The concept is simple: users get quick answers to their questions, so they don’t have ...
In the age of big data, digging through your analytics is vital. It’s never been easier to find out everything you could ever want to know about the people who are interacting with your company in order to improve customer experience.
The level of insight you can gain and the sheer amount of actionable information that can be pulled from these analytics is invaluable. According...
It’s no secret that we’re advocates of making the switch to video interviewing software. Technology has forever changed the way that we conduct business. In fact, one study showed that 40% of companies are now using video interviews to screen candidates.
For businesses who were already working from home before COVID-19, tools like Slack or the many Slack alternatives were a must for team ...
Businesses that close or change their schedules in an emergency update automated messages, but what about the 60% of customer engagement that doesn’t include inbound calls? While the chaos of the COVID-19 caused companies to act quickly, it’s hard to know what to say for each channel.
Omnichannel communications keeps customers in the loop no matter which method of communication they...
Months before it became headline news in March 2020, the CDC was looking to mitigate the spread of Coronavirus or COVID-19. Well before the pandemic escalates to the level of quarantine, schools, institutions, and employers are taking this chance to teach everyone about social distancing.
Universities are moving to online learning as quickly as possible. Tech companies like Google are...
As the SaaS industry continues to grow, it should come as no surprise that more and more options are being developed for the rapidly multiplying user base. For video conferencing with screen sharing and team collaboration tools, businesses are turning to GoToMeeting from LogMeIn as a top solution.
Everything from the pricing, features, and customer support of the solution will be covered so...
