As more businesses switch to VoIP and competition between providers stiffens, businesses reap the rewards with more powerful and advanced technology for their money. The newest crop of Cisco VoIP phones is no exception. We’re taking a closer look at our favorite cisco business phone models for every business, niche, and budget.
Cisco sets the industry standard, driving innovation in areas...
While a professional is never supposed to blame their tools, a strong performance requires the right hardware. Call center agents know that the wrong call center headsets have a drastic impact on a company’s bottom line. For example, studies are showing that low sound quality impacts a speaker's credibility to listeners, which keeps some buyers from jumping to a BlueTooth headset from their...
Today's customers put a lot of value on a personalized experience. They want to know that the brands they buy from are ready to listen to their immediate needs and provide them with answers, quickly. One of the things that can help you make this kind of connection is hosted IVR.
IVR systems help your customers contact you during your business hours, ask for directions, book reservations, or...
In the age of big data, digging through your analytics is vital. It’s never been easier to find out everything you could ever want to know about the people who are interacting with your company in order to improve customer experience.
The level of insight you can gain and the sheer amount of actionable information that can be pulled from these analytics is invaluable. According...
Omnichannel communications keeps customers in the loop no matter which method of communication they prefer. They get information from social media, SMS messages, email updates, and targeted ads. However, in times of crisis, companies have a responsibility to reach out to their customers to alert them of changes to service and scheduling.
For matters of public safety, where people are asked to...
Months before it became headline news in March 2020, the CDC was looking to mitigate the spread of Coronavirus or COVID-19. Well before the pandemic escalates to the level of quarantine, schools, institutions, and employers are taking this chance to teach everyone about social distancing.
Universities are moving to online learning as quickly as possible. Tech companies like Google are...
Whether it's the commute, the work-life balance improvements, or just the chance to get free from stale office spaces, there are dozens of well-tread benefits for remote workers and for hiring remote employees.
Typical full-time contractors have become co-workers at places like WeWork or The Wing rather than telecommuting from a local coffee shop. Others have used the opportunity of being on a ...
As the number of business VoIP providers to choose from continuously rises, it becomes increasingly important for each one to provide not just a robust product, but also superior customer experiences. A report from Microsoft shows 96% of users see customer service as an important factor when choosing between brands.
Growth in the user base always impacts the support team first because...
Freshworks recently made headlines after raising $150 million in their Series H funding, giving them a valuation of $3.5 billion. Getting to a multi-billion valuation within less than a decade of its founding is an outstanding feat.
According to Freshworks CEO Girish Mathrubootham, the funds they’ve just acquired will be used in part to further their research and development pursuits. It’s ...
