Getting a toll-free 800 number instantly is a fairly easy thing to accomplish in 2019, but it’s not clear how easy it is for companies to do so. Many providers assume people already know what to do since toll-free numbers have been around for so long; they’re often included in your existing business phone services, but those services don’t necessarily outline a toll-free number’s...
Committing to a contract with a business VoIP provider isn’t easy. And it’s understandable you’re concerned about locking yourself into a three-year contract with a business VoIP provider. Three years can be a long time if you’re not getting the quality service you signed up for.
To ensure that, we’re going to break down ten crucial things to consider before signing a three year...
We all know sales is a numbers game, which is why we prioritize metrics that cater to optimizing those numbers so significantly. However, it’s not enough to simply aim to increase the number of calls your agents make and convert to sales. The reason big numbers matter is because quantity leads to quality.
Eventually, your goal is to have a solid foundation of quality leads that generate...
Zoom Video Communications, Inc. announced today that it has delivered on key promises they made during their Zoomtopia 2018 product keynote with general availability of highly anticipated new features and functionalities across its platform. Zoom Voice, a new Zoom Meetings experience, conference room enhancements, and integrations are now available.
Zoom Voice
Zoom Voice is a cloud phone system ...
Live chat software, very simply, is a necessary tool for businesses looking to increase response times to customers, the speed at which customers can acquire a solution to whatever issue they may have, and the ability to push customers through the pipeline faster when opportunities present themselves. Instead of speaking to a bot, customers can speak to a real agent in real-time, which opens up...
There’s no question why recruiters will choose to use Skype, Facetime, Google Hangouts, or any other free video calling system over video interviewing software: It’s seemingly cost-efficient. While it’s true these alternatives don’t require a monetary payment up front, most recruiters using one will find themselves wasting more money and time on the recruitment process as a whole. The...
Cold calling is an awkward necessity for any sales team, regardless of industry. B2B companies have an especially hard time with them because there’s no mystery behind a cold call. Cold calling is also a numbers game, meaning you have to consistently make a ton of calls in order to see success.
However, in a world full of impersonal interactions, businesses struggle to connect with each...
People are no longer reliant on going to the store to buy a product. In fact, they’d rather not. And why should they when they can just go right to Amazon? It’s a fast, impersonal interaction that leaves the customer with exactly what they want -- for the most part. If things don’t go their way -- their product is damaged, they received the wrong item, shipping costs are too high, the...
We all know that when we’re at our busiest, regardless of what we do for a living, there’s not enough time in the day to get to everyone’s needs. Most people understand this and are accommodating, provided the voicemail they’re greeted with is informative and actionable. In 2019, where personalized experiences are of the utmost importance, it's imperative for businesses to prioritize the...
