Nick Campanella

Nick Campanella

  • Associate Tech Writer

Nick Campanella graduated from Queens College with an MFA in fiction writing. He was the youngest in his class and first to graduate. His thesis is an unfinished, novel-length story about a young man from Long Island trying to make a difference in his Brooklyn community after a shooting.

Nick has interned for various companies including Seven Stories Press, Publishers Clearing House, and Tremr. His writing ranges from fiction, to poetry, to creative nonfiction. When his pen isn’t to a notebook, when his fingers aren’t banging on his typewriter, he can be found in the gym, somewhere in the mountains upstate, or binge watching The Office on Netflix.

Read some of Nick's latest articles below:

February 06, 2019

10 Things You Must Know Before Signing a 3yr Contract with a VoIP Provider

Committing to a contract with a business VoIP provider isn’t easy. And it’s understandable you’re concerned about locking yourself into a three-year contract with a business VoIP provider. Three years can be a long time if you’re not getting the quality service you signed up for. To ensure that, we’re going to break down ten crucial things to consider before signing a three year...
January 28, 2019

10 Call Tracking Metrics that Every Sales Manager Should Monitor

We all know sales is a numbers game, which is why we prioritize call metrics that cater to optimizing those numbers so significantly. However, it’s not enough to simply aim to increase the number of calls your agents make and convert to sales. The reason big numbers matter is because quantity leads to quality. Eventually, your goal is to have a solid foundation of quality leads that generate ...
January 22, 2019

A Beginner’s Guide to Live Chat Software: Features, Benefits, and Pricing

Live chat software, very simply, is a necessary tool for businesses looking to increase response times to customers, the speed at which customers can acquire a solution to whatever issue they may have, and the ability to push customers through the pipeline faster when opportunities present themselves. Instead of speaking to a bot, customers can speak to a real agent in real-time, which opens up...
January 18, 2019

Why Recruiters Should Make the Switch to Video Interviewing Software

There’s no question why recruiters will choose to use Skype, Facetime, Google Hangouts, or any other free video conference software over video interviewing software: It’s seemingly cost-efficient. While it’s true these alternatives don’t require a monetary payment up front, most recruiters using one will find themselves wasting more money and time on the recruitment process as a whole....
January 09, 2019

10 Customer Service Inquiries Your AI Chatbot Should Be Handling

People are no longer reliant on going to the store to buy a product. They’d rather not. And why should they when they can just go right to Amazon? It’s a fast, impersonal interaction that leaves the customer with exactly what they want -- for the most part. If things don’t go their way -- their product is damaged, they received the wrong item, shipping costs are too high, the product...
January 02, 2019

15 Tips to Optimize Business Voicemail Greetings in 2019

We all know that when we’re at our busiest, regardless of what we do for a living, there’s not enough time in the day to get to everyone’s needs. Most people understand this and are accommodating, provided the voicemail they’re greeted with is informative and actionable. In 2019, where personalized experiences are of the utmost importance, it's imperative for businesses to prioritize the...
November 26, 2018

The Ultimate Guide to Effective Customer Journey Mapping

Businesses today are constantly trying to find ways to prioritize the customer experience to stay relevant in a sea of competition. Customers no longer differentiate businesses based on the products they sell. They do so by the experience they receive. Offering a good experience takes time and money, but it’s always worth the effort. The ROI of offering a positive customer experience is...
August 23, 2018

21 Slack Hacks That Eliminate Information Overload

Information overload is a real issue that every business faces. In Slack (arguably today's most powerful team communications software), the problem is extremely multiplied. Every user needs to get comfortable using the collection of highly effective Slack features to slash through the volume and reliably bring to yourself only those items of value for your purposes. While some users pursue...
July 2, 2018

The 8 Commandments of Giving Constructive Criticism

It’s very easy to give constructive criticism, but it’s not always easy to receive it. It takes a lot of patience and self-awareness to be able to take a step back and look at what we’re doing, acknowledge what we’re doing is wrong, and then take the advice we’re given. It’s also difficult to give constructive criticism without going overboard. We all know that one person in the...
Load More