Most organizations these days are either looking to transition to VoIP for their communications needs, or they've already made the switch. Since businesses and industrial leaders discovered the savings and flexibility of having their management and sales employees be able to access their internal systems from any remote location, their economic sectors became naturally attracted to VoIP.
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Businesses today are constantly trying to find ways to prioritize the customer experience in order to stay relevant in a sea of competition. Customers no longer differentiate businesses based on the products they sell. They do so by the experience they receive. Offering a good experience takes time and money, but it’s always worth the effort.
The ROI of offering a positive customer...
Let’s be honest for a second. Historically, the nature of contact centers has been heavily volume-based: place as many outbound sales calls as possible; field as many customer support requests as you can each day; call all the inbound leads that came in from marketing yesterday.
While it’s important for agents to make as many contacts as possible each day, what gets lost in the fast-paced...
Information overload is a real issue that every business faces. In Slack (arguably today's most powerful team communications software), the problem is extremely multiplied. Every user needs to get comfortable using the collection of highly effective Slack features to slash through the volume and reliably bring to yourself only those items of value for your purposes.
Here are some hacks and...
It’s very easy to give constructive criticism, but it’s not always easy to receive it. It takes a lot of patience and self-awareness to be able to take a step back and look at what we’re doing, acknowledge what we’re doing is wrong, and then take the advice we’re given.
It’s also difficult to give constructive criticism without going overboard. We all know that one person in the...
Offering incredible employee perks is a major business trend in 2018 for good reason. Employees in this day and age are looking for more than just big paychecks; they want to work for a company that offers strong benefits and offers a positive work culture that fits in with their lives outside the office.
It makes sense, too, considering the amount of time we all spend in the office over the...
Interactive Voice Response (IVR) systems are nothing new; we all know how they work, and depending on from what point of view we’re looking at them from, we all have our own opinions on their capabilities and effectiveness. What we’re trying to do is give you the best overall look at how “Press One for X” is turning into something much more unique in 2018 and going forward.
For...
For many hard-working people, email has naturally become a significant part of our everyday lives. When we wake up in the morning, the first thing we do is check our email; when we get to work, the first thing we do is check our email; on our lunch break, we check our email; before we leave the office, we check our email; when we’re getting ready for bed, we check our email.
There are some...
Being able to bring in tons of customers is great for any business, but real success lies in the business’ ability to retain a good number of those initial customers. Those customers who keep coming back time and time again are great indicators that what your business is doing is right. Not only that, but they’ll also encourage other people do business with you.
If they’ve been customers ...
