Matt Grech

Matt Grech

  • Senior Tech Journalist

Matt Grech is a technology journalist focused on Unified Communications, Team Collaboration, Contact Centers Solutions and just about anything VoIP related. Matt has a unique set of professional work experience in writing, technology, sales, investigative reporting and client services. Through his combined experience, Matt looks to discover emerging trends and utilize his deep interest in technology to formulate practical interpretations for both business application on all levels, as well as personal applications. This unique combination has allowed Matt to forge internal leader industry relationships to probe deeper into the technological break-throughs, and emerging trends, direct from product leaders like Nextiva, Cisco, Vonage, Mitel, and 8×8.

Matt’s perspective has become a recognized voice in multiple outlets, including Verizon, TechCrunch, MSN, the Samsung Enterprise Blog, Medium.com, TalkingPointz, the official Yeastar blog as well as Avaya’s official blog, a prominent feature on OnSip’s homepage and research conducted by the Coalition of Technology Resources for Lawyers. Matt has also been invited to exclusive industry events including Cisco’s annual Cisco Live! conference, as well as their January 2017 Product Announcement for their Cisco Spark platform.

Matt’s passion for technology began when he first took control of the Doom marine on an early Windows 95 computer. His passion for computers and technology is only met by his passion for words, and sharing information in a digestible format to help others make the best decision possible.

Read some of Matt's latest articles below:

November 13, 2018

Cisco Expands WebEx With Calling and Huddle Room Toys

During their presentation at BroadSoft Connections, Cisco has announced some of their latest collaboration and UC innovations. After Cisco's acquisition of BroadSoft just last year, we are finally beginning to see how the networking and communication giant will integrate and leverage these latest technologies and solutions. Just today specifically, Cisco announced that they will be expanding...
November 06, 2018

Our Rundown of Gartner's 2018 UCaaS Magic Quadrant

With much anticipation, we have finally managed to get our hands on the latest UCaaS Magic Quadrant release from Gartner this year. We utilize the Magic Quadrant results in a number of industries to help us better understand the current market landscape, as well as dramatic shifts that occur year over year. Gartner analysis is of course highly respected, and serves as a strong authority. This...
November 01, 2018

Genesys Introduces AI-Powered Automation for Workforce Optimization

Genesys has recently announced what they are calling an industry first, AI-powered Forecasting and Scheduling, for more effective workforce management. As part of their months long Winter Innovations release period, which will include hundreds of features and services that are solely based in AI and automation, Automated Forecasting and Scheduling are both aimed at greatly enhancing an...
October 31, 2018

The Ultimate Roundup of the 15 Best Zendesk Alternatives

Zendesk has long been a popular choice for a wide range of business and customer support tools, and for good reason. With five different solutions under their belt, not including analytics, Zendesk manages to offer a well-rounded, easy to use and simply effective solution for almost every business. We have long discussed when organization's need to utilize tools like Helpdesk Ticketing, or...
October 29, 2018

Top 6 Companies Shaping AI's Role in Business Communications

When looking towards emerging technologies, there is a large focus being placed on Artificial Intelligence. Predicted to be a massive disruptor, AI could drastically impact the way in which we work, and live our lives. A large number of industries have already been changed through the use of automation and AI, and many others are beginning to feel the influence. Business communications in...
October 18, 2018

Twilio Officially Launches Flex, With Some New Advanced Features

Twilio kicked off its annual developer conference, Twilio Signal, earlier this week on Wednesday the 17th. With just one day already in the history books, Twilio has made a few impressive announcements, highlighting the organization's push further into new solutions -- specifically the cloud Contact Center market. We actually took a close look at Twilio Flex and covered the original...
October 11, 2018

RingCentral Snatches AI-Focused Customer Interaction Platform Dimelo

RingCentral just announced their latest agreement to acquire Dimelo, a leading digital customer engagement platform. Through their unique solutions, Dimelo enables organizations to manage a vast number of customer interactions, of course all through one single platform. Designed for the Enterprise, Dimelo is utilize by some really big names, including Allianz, AXA, BNP Paribas, Orange and...
October 10, 2018

Nexmo Introduces Two New APIs To Improve the Customer Experience

In their latest announcement into the expansion of their Nexmo API platform, Vonage Business has just announced two interesting, and related, new products. These two APIs, the Nexmo Messages API, as well as the Nexmo Dispatch API, are all about providing organizations with the tools they need to provide the best customer experience possible. These two APIs are all about enabling customers and...
October 02, 2018

Business VoIP vs Traditional PBX Systems: Everything You Need to Know

Business Communications is an absolutely critical aspect of any organization, and has been since the invention of the telephone. Whether your organization is looking for a way to enable internal communication, or has the need to open up external communications with clients and customers, a business phone system is an absolute must have. Not many will argue against that. However, there will be an...
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