With so many different "as a service" abbreviations floating around, its really easy to get lost. UCaaS is probably one of the most seen in the enterprise VoIP sector, but then there are also other terms like CPaaS that add to the confusion.
The basic concept isn't too difficult to grasp: UCaaS is just Unified Communications as a Service. But to truly understand what this means, and why your...
When it comes to the specificity of looking for the best business phone service, figuring out exactly what that "right system" even consists of can be tricky. That's we've done the work to simplify things.
Thankfully a large number of vendors seem to agree and aim to make the option of finding the right plan as simple as possible. When it comes down to it, recognizing the needs for your...
We have taken a few close looks at chatbots recently, focusing on what they can do, why we should use them, how they fit in within the realm of contact center software, and even a breakdown of when and how they're being used. But looking at statistics and numbers all day long will only tell you so much.
We can understand what percentage of users prefer chatbots, or prefer them to which...
Intercom offers a wide range of solutions, all focusing on better engaging and supporting your organization's customers. Whether your team is looking to proactively reach out, or needs a way to better handle incoming request, Intercom offers a piece of that puzzle.
But, with so many different options to build out such a powerful platform, the sheer volume can be overwhelming. When it comes to...
Over the last two weeks, we've taken a close look at two of the most popular emerging Enterprise unified communication solutions -- Microsoft Teams and Webex Teams. We noted that Microsoft Teams in particular is quickly taking the world by storm, and has even started to gain ground on Slack. On the flip side, the Cisco Webex Teams rebranding from Cisco Spark has brought with it both a new coat of ...
With all of this constant buzz around new technology, we can quickly let the hype take control. As I've said a few times in the past, when we're constantly fed promises from the power of new tech, we need to take a step back and truly analyze the reality. This rings particularly true for chatbots, and I have taken quite the stance on them in the past; declaring a new wave of customer service.
...
Just last week we took a close look at the growing term of "Enterprise Communications," with a hands-on review of Webex Teams. To help further round out this discussion (and to prepare for our Ultimate Showdown head-to-head article: Microsoft Teams vs WebEx Teams), we wanted to offer another close look at what is arguably the largest contender for the Enterprise UC&C gold medal: Microsoft...
Unified Communications seems to always be experiencing some new shift within the market, whether that be the adoption of cloud solutions or a new focus placed on AI. There is always some new, latest and greatest solution or technology that can help simplify our lives.
At one point, Slack was the reigning king and obvious answer when it came to simple and effective communication and...
Call recording is high on the list of necessities for any business that communicates over the phone (we even included it on our list of cold calling tips). Email provides us a written paper-trail of communications, and persistent messaging has taken over the collaboration world for the simplicity it brings.
So why shouldn't our phone calls be saved for later reference, as well? In many...
