During their presentation at BroadSoft Connections, Cisco has announced some of their latest collaboration and UC innovations. After Cisco's acquisition of BroadSoft just last year, we are finally beginning to see how the networking and communication giant will integrate and leverage these latest technologies and solutions.
Just today specifically, Cisco announced that they will be expanding...
With much anticipation, we have finally managed to get our hands on the latest UCaaS Magic Quadrant release from Gartner this year. We utilize the Magic Quadrant results in a number of industries to help us better understand the current market landscape, as well as dramatic shifts that occur year over year. Gartner analysis is of course highly respected, and serves as a strong authority.
This...
Genesys has recently announced what they are calling an industry first, AI-powered Forecasting and Scheduling, for more effective workforce management. As part of their months long Winter Innovations release period, which will include hundreds of features and services that are solely based in AI and automation, Automated Forecasting and Scheduling are both aimed at greatly enhancing an...
Zendesk has long been a popular choice for a wide range of business and customer support tools, and for good reason. With five different solutions under their belt, not including analytics, Zendesk manages to offer a well-rounded, easy to use and simply effective solution for almost every business.
We have long discussed when organization's need to utilize tools like Helpdesk Ticketing, or...
When looking towards emerging technologies, there is a large focus being placed on Artificial Intelligence. Predicted to be a massive disruptor, AI could drastically impact the way in which we work, and live our lives.
A large number of industries have already been changed through the use of automation and AI, and many others are beginning to feel the influence. Business communications in...
Twilio kicked off its annual developer conference, Twilio Signal, earlier this week on Wednesday the 17th. With just one day already in the history books, Twilio has made a few impressive announcements, highlighting the organization's push further into new solutions -- specifically the cloud Contact Center market.
We actually took a close look at Twilio Flex and covered the original...
RingCentral just announced their latest agreement to acquire Dimelo, a leading digital customer engagement platform. Through their unique solutions, Dimelo enables organizations to manage a vast number of customer interactions, of course all through one single platform.
Designed for the Enterprise, Dimelo is utilize by some really big names, including Allianz, AXA, BNP Paribas, Orange and...
In their latest announcement into the expansion of their Nexmo API platform, Vonage Business has just announced two interesting, and related, new products. These two APIs, the Nexmo Messages API, as well as the Nexmo Dispatch API, are all about providing organizations with the tools they need to provide the best customer experience possible.
These two APIs are all about enabling customers and...
Business Communications is an absolutely critical aspect of any organization, and has been since the invention of the telephone. Whether your organization is looking for a way to enable internal communication, or has the need to open up external communications with clients and customers, a business phone system is an absolute must have. Not many will argue against that. However, there will be an...
