Matt Grech

Matt Grech

  • Senior Tech Journalist

Matt Grech is a technology journalist focused on Unified Communications, Team Collaboration, Contact Centers Solutions and just about anything VoIP related. Matt has a unique set of professional work experience in writing, technology, sales, investigative reporting and client services. Through his combined experience, Matt looks to discover emerging trends and utilize his deep interest in technology to formulate practical interpretations for both business application on all levels, as well as personal applications. This unique combination has allowed Matt to forge internal leader industry relationships to probe deeper into the technological break-throughs, and emerging trends, direct from product leaders like Nextiva, Cisco, Vonage, Mitel, and 8×8.

Matt’s perspective has become a recognized voice in multiple outlets, including Verizon, TechCrunch, MSN, the Samsung Enterprise Blog, Medium.com, TalkingPointz, the official Yeastar blog as well as Avaya’s official blog, a prominent feature on OnSip’s homepage and research conducted by the Coalition of Technology Resources for Lawyers. Matt has also been invited to exclusive industry events including Cisco’s annual Cisco Live! conference, as well as their January 2017 Product Announcement for their Cisco Spark platform.

Matt’s passion for technology began when he first took control of the Doom marine on an early Windows 95 computer. His passion for computers and technology is only met by his passion for words, and sharing information in a digestible format to help others make the best decision possible.

Read some of Matt's latest articles below:

January 16, 2019

Nextiva Joins The CCaaS Race with New Nextiva Contact Center

Not wanting to be left out of the news cycle, Nextiva has just announced this week the release of their latest addition to their integrated portfolio, a new Cloud Contact Center solution. This new Nextiva Contact Center helps put the provider in a comparable position to their competitors as a new focus on CCaaS solutions is beginning to form within the industry. With some interesting...
January 16, 2019

The 10 Best Free Live Chat Software – A Closer Look at Our Top 10 Picks

Organizations that mostly deal and interact with clients or customers through their website, or email, should really consider leveraging a Live Chat solution. In short, with a Live Chat software solution integrated directly into your business' website, users can reach out and get in touch with a sales or service representative at a moment's notice. In a time when the customer experience is an...
January 14, 2019

RingCentral Acquires Connect First, Signifies Industry Shift

Starting off the new year strong, RingCentral has just announced they have entered an agreement to acquire Connect First in an effort to expand their growing Customer Engagement portfolio. With this latest introduction, RingCentral is adding a complete outbound and blended customer engagement capability to their solutions, further rounding out their Contact Center offerings. While the...
January 11, 2019

UCaaS Shifts SMBs from Disaster Recovery to Disaster Preparedness

For just about any organization, communication systems are a major life-line and way of conducting business. We need to constantly be in contact, more now than ever, with this always connected world. Clients, customers, users, departments, locations, teams all need to be able to reach each other at any time. But unfortunately, we do not live in a perfect world -- and disasters can strike at a...
January 03, 2019

6 Types of Call Center Automations You Should Have in 2019

This digital transformation we are directly in the middle of has been revolutionizing the way we work, and live our lives. The latest technologies are constantly simplifying complications, enabling us to focus our attention on the most important tasks. In general, contact centers specifically tend to always be on the cutting edge of the latest technologies, just look at the best edge call...
December 20, 2018

Acceptable Jitter & Latency for VoIP: Everything You Need to Know

While VoIP and Business VoIP solutions offer a massive list of benefits over legacy telephony, there is one centralized drawback. At the end of the day, the quality of your VoIP services will depend specifically on the quality of your internet connection. This is simply unavoidable, due to the nature of VoIP, which does stand for Voice over Internet Protocol after all. VoIP solutions have come ...
December 17, 2018

Why PCI Certification is Important For Your Business Communication Tools

It seems as if we are at a point where data security has become an afterthought for a large number of organizations. It has become almost routine news to hear about a new data breach, and some of the names impacted would really surprise you. Just in 2018 alone, organizations including Macy's, Adidas, Delta, Panera Bread, and even Amazon reported that customer data had been breached. No matter...
December 14, 2018

Top 8 Open Source Call Center Software and Applications

Throughout the course of a given day, call centers agents make use of a seemingly endless number of solutions, tools and applications in an effort to better address the needs of the customers they work with. Generally speaking, a trend has emerged over the last few years that has seen the functionalities of these applications combined into single, seamless platforms. Yet there still exists...
December 13, 2018

The Best Free Business VoIP Solutions - A Closer Look at Our Top 4 Picks

It almost goes without saying that Business VoIP has hit the mainstream. For example, Future Market Insights predicts that the business VoIP market will be a $86.20 billion industry by 2020. This market will serve approximately 204.8 billion people. And of course, one of the major selling points for switching over to a cloud phone solution is the sheer cost savings. Some estimates even state...
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