Whether your business is in the search for a new Meeting Solution platform, or just wants to check up and see how their current provider is ranked, Gartner is generally the go-to.
In the past, we have taken a close look at their UCaaS and UC Magic Quadrants to better understand the current market and options available, in order to provide business decision makers with the resources they need...
Automatic dialing solutions can dramatically improve the overall productivity, efficiency and calling capabilities of your organization. Hosted Dialing solutions have increased the overall accessibility of the technology, and now makes it possible for any size team to leverage the utility of dialing solutions.
But along with hosted services comes the typical pricing structure of a reoccurring...
If there is one thing that most organizations can agree on, it is that a communication platform is absolutely critical to a successful business. Whether your team needs to communicate internally, or connect with the outside world, a telephony system will of course be one of the most important solutions your team adopts.
When it comes to business communications, and telephony specifically, as...
Polycom, who is now a part of the Plantronics family, has just announced their latest update to their extensive line of IP Desk Phones. Dubbed the VVX x50 series, the endpoint giant continues to evolve one of their most popular product portfolios.
Striking a balance between affordability and functionality, the VVX x50 series hits that sweet spot while managing to deliver on the quality and...
We are always trying to keep a close eye on the ever growing and evolving UCaaS market. It’s important for us to keep tabs on what each provider is up to, so that we can make the strongest recommendations.
RingCentral in particular has been on our radar for quite some time, especially following our close look at Gartner's 2017 UCaaS Magic Quadrant. More recently, the vendor has announced...
Unified Communications has fully made its way into the cloud. Over the past few years, the trend for shifting communications platforms and applications to the cloud has grown, and even at this point large Enterprise organizations are making their way over. However, there are of course still some hold-outs -- and for good reason. While the cloud introduces a number of benefits, it can introduce a...
The giant UCaaS and Business VoIP provider Vonage today announced their latest acquisition of TokBox, one of the industry-leading WebRTC video API providers. This all-cash transaction adds in a new critical aspect to Vonage's communications platform, expanding to add video support.
In fact, Vonage writes that they are now in the "leadership position in the programmable video sector" after...
Traditionally, contact and call centers have a competitive, fast paced culture. Agents are encouraged to spend the least amount of time assisting a client, while also striving to deliver the best results possible. Each agent is typically scored based on their individual performance, including the number of calls in a certain amount of time, and the length of calls.
On one hand, this individual ...
Vonage has just announced today its latest addition to its growing platform. Dubbed VonageFlow, this team collaboration tool enables users to connect in multiple ways through one integrated application platform. The goal of VonageFlow is to enable teams to stay better connected, and of course in this digital age that means staying connected even on the go.
In fact, this could be considered an...
