Not wanting to be left out of the news cycle, Nextiva has just announced this week the release of their latest addition to their integrated portfolio, a new Cloud Contact Center solution. This new Nextiva Contact Center helps put the provider in a comparable position to their competitors as a new focus on CCaaS solutions is beginning to form within the industry.
With some interesting...
Organizations that mostly deal and interact with clients or customers through their website, or email, should really consider leveraging a Live Chat solution. In short, with a Live Chat software solution integrated directly into your business' website, users can reach out and get in touch with a sales or service representative at a moment's notice.
In a time when the customer experience is an...
Starting off the new year strong, RingCentral has just announced they have entered an agreement to acquire Connect First in an effort to expand their growing Customer Engagement portfolio. With this latest introduction, RingCentral is adding a complete outbound and blended customer engagement capability to their solutions, further rounding out their Contact Center offerings.
While the...
For just about any organization, communication systems are a major life-line and way of conducting business. We need to constantly be in contact, more now than ever, with this always connected world. Clients, customers, users, departments, locations, teams all need to be able to reach each other at any time.
But unfortunately, we do not live in a perfect world -- and disasters can strike at a...
This digital transformation we are directly in the middle of has been revolutionizing the way we work, and live our lives. The latest technologies are constantly simplifying complications, enabling us to focus our attention on the most important tasks.
In general, contact centers specifically tend to always be on the cutting edge of the latest technologies, just look at the best edge call...
While VoIP and Business VoIP solutions offer a massive list of benefits over legacy telephony, there is one centralized drawback. At the end of the day, the quality of your VoIP services will depend specifically on the quality of your internet connection. This is simply unavoidable, due to the nature of VoIP, which does stand for Voice over Internet Protocol after all.
VoIP solutions have come ...
It seems as if we are at a point where data security has become an afterthought for a large number of organizations. It has become almost routine news to hear about a new data breach, and some of the names impacted would really surprise you. Just in 2018 alone, organizations including Macy's, Adidas, Delta, Panera Bread, and even Amazon reported that customer data had been breached.
No matter...
Throughout the course of a given day, call centers agents make use of a seemingly endless number of solutions, tools and applications in an effort to better address the needs of the customers they work with. Generally speaking, a trend has emerged over the last few years that has seen the functionalities of these applications combined into single, seamless platforms.
Yet there still exists...
It almost goes without saying that Business VoIP has hit the mainstream. For example, Future Market Insights predicts that the business VoIP market will be a $86.20 billion industry by 2020.
This market will serve approximately 204.8 billion people. And of course, one of the major selling points for switching over to a cloud phone solution is the sheer cost savings. Some estimates even state...
