We have taken a few close looks at chatbots recently, focusing on what they can do, why we should use them, how they fit in within the realm of contact center software, and even a breakdown of when and how they're being used. But looking at statistics and numbers all day long will only tell you so much.
We can understand what percentage of users prefer chatbots, or prefer them to which...
Intercom offers a wide range of solutions, all focusing on better engaging and supporting your organization's customers. Whether your team is looking to proactively reach out, or needs a way to better handle incoming request, Intercom offers a piece of that puzzle.
But, with so many different options to build out such a powerful platform, the sheer volume can be overwhelming. When it comes to...
When it comes to the specificity of looking for the best business phone service, figuring out exactly what that "right system" even consists of can be tricky. That's we've done the work to simplify things.
Thankfully a large number of vendors seem to agree and aim to make the option of finding the right plan as simple as possible. When it comes down to it, recognizing the needs for your...
As I had just mentioned in my Enterprise Connect preview, I said we were really curious to keep a close eye on this new marriage of Jive and LogMeIn following the acquisition.
The two already have very strong, independent platforms -- so bringing these together was clearly a recipe for success. It was just a matter of when and how it would be brought together.
And that question has in fact...
Intermedia just announced yesterday the latest addition to their rapidly growing Unite UCaaS platform, this time adding intense data analytics. No UcaaS platform is complete without not only the tools to communicate, but also the tools to better understand how, when and why we are communicating.
Through the use of powerful data and call center analytics tools, organizations can uncover some...
Video conferencing has existed for quite a while now, both in the enterprise and consumer worlds. And, as the story goes, as our technology has improved so has the accessibility and ease of use of video conferencing. When we look at today's technological landscape, in fact, we seem to be in a position to leverage video chat and video meetings far more than ever before. There are even a number...
Over the last two weeks, we've taken a close look at two of the most popular emerging Enterprise unified communication solutions -- Microsoft Teams and Webex Teams. We noted that Microsoft Teams in particular is quickly taking the world by storm, and has even started to gain ground on Slack. On the flip side, the Cisco Webex Teams rebranding from Cisco Spark has brought with it both a new coat of ...
With all of this constant buzz around new technology, we can quickly let the hype take control. As I've said a few times in the past, when we're constantly fed promises from the power of new tech, we need to take a step back and truly analyze the reality. This rings particularly true for chatbots, and I have taken quite the stance on them in the past; declaring a new wave of customer service.
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Just last week we took a close look at the growing term of "Enterprise Communications," with a hands-on review of Webex Teams. To help further round out this discussion (and to prepare for our Ultimate Showdown head-to-head article: Microsoft Teams vs WebEx Teams), we wanted to offer another close look at what is arguably the largest contender for the Enterprise UC&C gold medal: Microsoft...
