The first step to any new major purchase should always be research, especially when it comes to something as critical for a business as a Contact Center software solution. It's of course important for your organization to understand exactly what it is you will be purchasing to help manage expectations. Professional reviews, like our own on GetVoIP, are a great way to learn more about a provider...
When it comes to finding the right Unified Communications solution for your organization, there are a multitude of critical factors that must be considered. Of course, obvious mentions would be the overall cost of the solution, included features and functionality, and possibly even the provider's quality of customer service. But your cross-shopping shouldn't end just there -- there's quite a bit...
Vonage is looking to expand its Contact Center footprint. In their latest round of announcements and product developments, the leading UC provider opened up their existing omnichannel contact center platform, Vonage CX Cloud, to all existing Vonage Business Cloud customers.
This is great news for SMBs specifically, those both already utilizing Vonage or those in search of the right platform....
Running and maintain an efficient and productive contact center is no easy task. Rising up to the demands of customers is becoming more and more difficult every year. Customers are looking for fast, simple and above all, helpful service. That's why it’s important to leverage every single advantage your organization can utilize to gain that competitive edge.
Tools like Slack enable teams to...
Adopting a hosted VoIP solution is one of the easiest ways to help cut costs, while maintain a professional image. But despite the cost savings, what if I told you it’s possible to go one step further and completely eliminate your telephony cost all together? Free is always better, right? Especially when it comes to something as critical for business success as a phone system.
So, why pay...
If your business is servicing clients, customers or prospects, then it’s imperative to provide the best quality service possible. Despite the advent of new support channels and evolution of contact centers, interacting with a human over the phone is still a very popular choice. A lot of us get fed up with waiting on hold, but a phone call offers a level of personalization many desire. But, that ...
The best collaboration of course comes when a team is gathered together in the same room, leading to faster decision making and more productive interactions. But, no matter how hard we try, face-to-face meetings simply are not always possible. That's why we have technology to help us fill in the gap. Business VoIP and Unified Communications come with the power of conferencing, both voice and...
In their first announcement since Rowan Trollope took over as CEO, cloud contact center giant Five9 introduces new forms of practical AI into their contact center solution, as well as other portfolio wide enhancements. This is actually a really interesting announcement: by introducing AI into the cloud contact center, Five9 is growing their solution to include the latest trends and technologies.
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Megapath has just crossed our radar today, announcing that they will be acquired by leading Cloud Computing provider Fusion for a whopping $71.5 million. Fusion, who has a strong basis in cloud communications and overall computing, seems to have acquired Megapath to gain an already established UCaaS solution.
Fusion seems to be quickly building up their services, looking to break into the top...
