Matt Grech

Matt Grech

  • Senior Tech Journalist

Matt Grech is a technology journalist focused on Unified Communications, Team Collaboration, Contact Centers Solutions and just about anything VoIP related. Matt has a unique set of professional work experience in writing, technology, sales, investigative reporting and client services. Through his combined experience, Matt looks to discover emerging trends and utilize his deep interest in technology to formulate practical interpretations for both business application on all levels, as well as personal applications. This unique combination has allowed Matt to forge internal leader industry relationships to probe deeper into the technological break-throughs, and emerging trends, direct from product leaders like Nextiva, Cisco, Vonage, Mitel, and 8×8.

Matt’s perspective has become a recognized voice in multiple outlets, including MSN, the Samsung Enterprise Blog, Medium.com, TalkingPointz, the official Yeastar blog as well as the official Avaya, a prominent feature on OnSip’s homepage and research conducted by the Coalition of Technology Resources for Lawyers. Matt has also been invited to exclusive industry events including Cisco’s annual Cisco Live! conference, as well as their January 2017 Product Announcement for their Cisco Spark platform. Matt’s passion for technology began when he first took control of the Doom marine on an early Windows 95 computer. His passion for computers and technology is only met by his passion for words, and sharing information in a digestible format to help others make the best decision.

Read some of Matt's latest articles below:

September 25, 2017

A New UCaaS Giant: Mitel Acquisition of ShoreTel Is Now Complete

We reported back at the end of July on Mitel's latest move, snatching up ShoreTel for roughly $430 million. At the time, we took a look at why Mitel went with ShoreTel, especially considering they had tried before in the past. All in all, it seemed like the dots lined up for a good fit, with some good timing thrown in the mix. Mitel was shedding some of their weight, and following the...
September 25, 2017

Understanding The True Power of Predictive Analytics

Every business should be scrambling to provide the ultimate customer experience for any transaction, full stop. We live in a day and age when customers are very quick to abandon one provider, vendor, or even individual transactions just because of a poor experience. In the real world, this means delivering service with a smile and a pleasant tone -- but what about over the phone, or in a...
September 19, 2017

Virtual Reality Brings a Whole New Way To Collaborate

So we've been talking about AR and VR for quite some time now, but beyond a few video games here and there, there really hasn't been too much to help it catch on. Current generation headsets are a bit on the expensive side, and require a pretty powerful PC for the whole setup to even work right. Without the right use-case, the right product to make users go "WOW! That's great," I fear that VR...
September 18, 2017

Our Rundown of Gartner's 2017 UCaaS Magic Quadrant

Whether your business is in the search for a new Unified Communications platform, or just wants to check up and see how their current provider is ranked, Gartner is generally the go-to. Last year we took a close look at the UCaaS Magic Quadrant, and just this year we have already taken a look at the Unified Communications Magic Quadrant. While the differences might be confusing to some,...
September 15, 2017

The 12 Best Microphones For Any Conference Room Setup

Bad audio leads to inefficient collaboration. Inefficient collaboration leads to poor results, and poor results can lead to some major issues. Our ability to collaborate is only as good as the hardware we rely on. In fact, clunky, annoying, incapable and confusing hardware is the exact reason most conference setups go unused day after day. Now, I'm not saying your team needs to shell out the...
September 13, 2017

Talkdesk Wants To Fix Customer Service and Focus on Real-Time Context

Yesterday we had a chance to attend Talkdesk's Intelligent Contact Center Roadshow, and we were a bit surprised to see what they had up their sleeve. Besides some great case studies focusing in on how the right technologies can go a long way in benefiting your business, Talkdesk also shared their own insight, and invited Customer Service & Experience Expert Shep Hyken who presented a great ...
September 08, 2017

Intermedia Snatches Up AnyMeeting To Boost UCaaS Offering

We're always looking around the industry to see how different providers are evolving to meet the demands and needs of a business. Unified Communications as a whole does a great job of filling a lot of gaps we didn't even realize existed before, with entirely new ways to communicate and collaborate. Well, we heard some news about Intermedia recently and were curious to learn a bit more. ...
September 07, 2017

The Most Overlooked Collaboration Feature: The Benefits of Screen Sharing

Unified Communications apps are just absolutely filled to the brim with unique features. So much so, that we probably forget most exist. It feels as if many overlook what are really some of the strongest collaboration features your business can gain. Previously we took a look at Presence Indication as one of our favorite collab features that goes unnoticed -- and in a similar fashion, I wanted to ...
August 29, 2017

What's the Difference? On-Premise vs Hosted vs Hybrid UC Solutions

I'll be one of the first to tell you that shopping for a Unified Communications solution for your business is no easy task. With the sheer amount of jargon and technical terms that accompany UC, it can be difficult to even wrap your head around what you're looking at, or reading about. Add on top of that the vast number of options between different vendors, providers, partners, hardware...
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