Justin Stoltzfus

Justin Stoltzfus

  • Contributor

Justin Stoltzfus is an independent technology writer and business consultant assisting a range of organizations in developing strategic solutions for new campaigns and ongoing operations. Justin also writes for Techopedia, Breaking Modern, and other online publications. Follow him at @SjStoltz.

Read some of Justin's latest articles below:

March 10, 2015

10 Reasons to Attend Call Center Week + 20% Off Registration Code

Business leaders and career professionals are going to be flocking to the Call Center Week Conference in Las Vegas, NV. Over 16 years, this convergence of experts, executives and other insiders has become a prominent part of the business calendar. When June rolls around, lots of offices all over the country are going to be looking at attending this central event for breaking news and industry...
February 16, 2015

10 Sure-Fire Ways to Engage Callers with Your Business Voicemail Greeting

We all want to be interesting -- but sometimes there's a lot more at stake. Today, we have all sorts of technology to help us set up versatile and convenient voicemail systems. The human side of voicemail works on creativity, philosophy and intellectual decision-making. For example, there's the idea of figuring out how to keep callers on the line long enough to get them to leave a...
February 10, 2015

Cloud Encryption Gateways: Plan for the Security You Need

Cloud computing is becoming more and more important to the average company, but with all of that data shuttling back and forth from remote vendor systems, through the cloud, to client networks and back, what about comprehensive security? Certain kinds of security tools provide security for data at rest, data that is stored on-site. But it’s another thing when sensitive information and things ...
February 09, 2015

10 Great Tools to Record Skype Calls on Any PC - Side by Side Comparison

Skype is a product that really “got in on the ground floor” – with all of the free videoconferencing solutions that we have today, Skype may be the only one that’s really a household name. Long before iPhones came with FaceTime, people were saying to each other: “I’ll Skype you.” It wasn’t just that Skype got there first. This product also came about at the same time that many...
January 26, 2015

5 Ways to Determine the Early ROI of CRM

Customer relationship management (CRM) is all the rage. More and more vendors are offering CRM solutions to a wider range of corporate clients. Businesses are getting on the bandwagon and utilizing CRM dashboards to learn more about their customers and their purchasing histories at a glance. However, there are some good questions attached to a lot of these modern IT upgrades. Simply...
January 12, 2015

Why Are IVR Systems Still So Dumb?

The kinds of automated phone service we are now used to, have been around for a while - as soon as automated voice messaging became available, Interactive Voice Response or IVR became a popular way for businesses to bring down their labor costs. Nowadays, when you call any large or more established business, it's not unusual for you to get an automated voice “robot” instead of ...
December 09, 2013

November's 30 Best Cloud Computing Stories

There was a lot to learn about cloud computing in the month of November. From stories about big data items like NSA spying and Healthcare.gov, to industry-specific stories on products and services like Salesforce, professionals can use this review of what went down to get a better vantage point for looking at everything that cloud computing offers. Take a look at Amazon’s entrance into the...
August 22, 2013

10 Mission Critical Tools for Telecommuters

As more and more businesses and career professionals try to find ways to work more efficiently, telecommuting has become a very popular option. The remote work scenario is changing the face of many industries and replacing the commutes of many hundreds of thousands of workers with a work at home model. In many cases, telecommuting wouldn’t be possible without a range of modern technologies...
July 22, 2013

Comprehensive Guide to Using Skype in the Classroom

Images are Screenshots via education.skype.com - The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype. The pioneer in internet VoIP calling and videoconferencing technology known as Skype has been revolutionizing the ways that many of us communicate. Whether it’s for personal interaction between family members and friends, or helping small businesses to...
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