Jon Arnold

Jon Arnold

  • Independent Analyst

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of disruptive communications technologies. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.

He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe.

Jon’s thought leadership can be followed on his widely-read Analyst 2.0 Blog, along with daily commentary on Twitter and LinkedIn. His thought leadership is also regularly published across the communications industry, including UCStrategies, Ziff Davis, TechTarget and Internet Telephony Magazine.

Additionally, Jon is a UC Expert with UCStrategies, a long-serving Council Member with the Gerson Lehrman Group, speaks regularly at industry events and accepts public speaking invitations. He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, and is a member of the U.S.-based SCTC as well as Canadian-based CTC.

In January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry for 2016, and named Jon a Top 50 UC Experts to Follow in 2015, as well as a Top 100 Tech Podcaster in 2014. In July 2015, his blog was recognized as a 2015 Top Tech Blog, and has had other similar accolades going back to 2008.

Read some of Jon's latest articles below:

November 09, 2018

Opentalk18 Wraps up - Takeaways for Success in Disruptive Times

There’s a lot to like about Talkdesk’s position in the contact center space, which is being re-constructed in front of our very eyes. This was certainly validated at Opentalk18 in San Francisco; their third such event, but the first one open to analysts. There has been a long-standing status quo that an established order of contact center vendors has maintained, but all of that is in play now ...
November 07, 2018

Opentalk18 Kicks Off - Talkdesk Taking Big Steps Forward

Talkdesk is one of several relatively young companies making inroads as the contact center software space goes through a major transformation to the cloud. This space has been ripe for innovation, and Talkdesk is riding some strong momentum right now. Opentalk18 in San Francisco is their first event for analysts, and they’ve been briefing us on several updates that have been publicly announced...
December 12, 2016

Guy Kawasaki’s Advice to ShoreTel – Don’t Let the Bozos Grind you Down!

As locknote speakers go, Guy Kawasaki is always a treat, and he had some great advice to pass on to attendees at ShoreTel’s Global Partner Conference that just wrapped up in Orlando. For channel partners looking to get beyond VoIP with their customers, the conference was the place to be and learn about ShoreTel’s roadmap. It’s actually quite ambitious, but necessary in order for them to...
December 08, 2016

How Partners Can Add Value for Customers with Hosted UC

Being a partner event, a key theme at the ShoreTelOne conference is providing new forms of value for the channel. That’s very much reflected in the ubiquitous messaging here about “One." ShoreTel wants partners to feel like they are working as one together to solve the business problems of their customers. Aside from this singular relationship they’re striving for, there is the more...
December 07, 2016

This is a Good Time to be Working with ShoreTel

That’s the main take-away from the opening keynote at the ShoreTelOne Global Partner Conference, here in Orlando, FL. CEO Don Joos set the tone right away for what partners can expect from ShoreTel heading into 2017, and what I’m seeing is a company with a clear sense of purpose, not just for what end customers need, but also for the kind of company ShoreTel needs to be. This is an...
March 25, 2016

Channel Partners Spotlight on Vonage – What Makes Them a Good Partner

The great thing about being at a conference like Channel Partners is that everyone is there. I do a lot of briefings and interviews, and this is the best way to do them in person and over a short period of time. If there’s one company I know well in this space it’s Vonage, and I would contend that nobody in the industry has followed them for so long or as closely as me. This time around, I...
March 25, 2016

Microsoft at Channel Partners – “We’re Partner-Friendly”

So, it turns out I wasn’t the only one attending this conference for the first time last week. Channel Partners is in its 19th year, and it seems strange that this was the first time for Microsoft as well. No doubt the show producer was happy having them in the fold, and there are some interesting storylines to consider here. Historically, partnerships with Microsoft have tended to be...
March 22, 2016

Channel Partners Spotlight on Nextiva – Winning the Loose Balls!

The Channel Partners Conference in Las Vegas was a non-stop rush of meetings and sessions, including a long sit-down session with Nextiva. This is definitely a company on the rise, and I got a better sense of this after speaking with their President, Tracy Conrad, and Ira Feuerstein, their National Director of Channel Sales. Before getting to my takeaways, let me explain the title of this...
March 21, 2016

8x8's State of Channel Program, My Exclusive Interview at CPExpo

I had a chance to catch up with 8x8 at Channel Partners, mainly to talk further about their recent announcements, all of which validate their strong momentum as a leading hosted provider. There was so much ground to cover that I met with two execs; Carlos Roman, Sr. Director of Partner Marketing and John Fomook, VP Corporate Marketing. Caveat before continuing – these updates are extensive, but ...
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