The power of interactive voice response (IVR) software is that it can enhance customer experience, positively impact your company’s bottom line, and reduce stress on your customer service and sales teams.
By handling front-line communications, IVR software escalates only those matters which require a live agent, rather than forcing your customer service team to field every single inquiry....
Popularly known as both CEM or CXM, Customer Experience Management is the management of every customer interaction, both digital and physical. CXM goes beyond customer relationship management (CRM) software to increase both engagement and conversion rates.
More than 96% of marketers consider CXM “important or critical.” Because it is an omnichannel approach to customer experience, customer ...
As 73% of respondents in a recent study have named the work of sales managers as "highly stressful", the best way to alleviate that stress is to have the best tools at hand. Taking the time to properly establish sales call tracking systems can make like easier for sales managers.
As a sales manager, you are responsible for simultaneously ensuring consistent growth for your employer, keeping...
