Greg Heilers

Greg Heilers

  • Contributing Writer
Greg Heilers is a freelance writer on technology topics ranging from communications to IoT in agriculture. Residing in and working out of the Silicon Valley has opened his eyes to the influence of VC-funded disruptor startups. His work is housed at http://gpheilers.com

Read some of Greg's latest articles below:

May 20, 2019

Top 9 Free IVR Software Compared

The power of interactive voice response (IVR) software is that it can enhance customer experience, positively impact your company’s bottom line, and reduce stress on your customer service and sales teams. By handling front-line communications, IVR software escalates only those matters which require a live agent, rather than forcing your customer service team to field every single inquiry....
April 29, 2019

What is Customer Experience Management and Why is it Crucial?

Popularly known as both CEM or CXM, Customer Experience Management is the management of every customer interaction, both digital and physical. CXM goes beyond customer relationship management (CRM) software to increase both engagement and conversion rates. More than 96% of marketers consider CXM “important or critical,” in large part because of the many benefits that come from doing it...
March 26, 2019

The 12 Hottest Sales Call Tracking Features Right Now & Who’s Got Them

The role of sales manager is quite a handful, until you take the time to properly establish sales call tracking systems. As a sales manager, you are responsible for simultaneously ensuring consistent growth for your employer, keeping tabs on multiple loose ends–threads which stretch infinitely, if your marketing team is doing their job right–and, maintaining or enhancing the quality of...
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