The power of interactive voice response (IVR) software is that it can enhance customer experience, positively impact your company’s bottom line, and reduce stress on your customer service and sales teams.
By handling front-line communications, IVR software escalates only those matters which require a live agent, rather than forcing your customer service team to field every single inquiry....
Popularly known as both CEM or CXM, Customer Experience Management is the management of every customer interaction, both digital and physical. CXM goes beyond customer relationship management (CRM) software to increase both engagement and conversion rates.
More than 96% of marketers consider CXM “important or critical,” in large part because of the many benefits that come from doing it...
The role of sales manager is quite a handful, until you take the time to properly establish sales call tracking systems.
As a sales manager, you are responsible for simultaneously ensuring consistent growth for your employer, keeping tabs on multiple loose ends–threads which stretch infinitely, if your marketing team is doing their job right–and, maintaining or enhancing the quality of...
