Greg Heilers

Greg Heilers

  • Contributing Writer
Greg Heilers is a freelance writer on technology topics ranging from communications to IoT in agriculture. Residing in and working out of the Silicon Valley has opened his eyes to the influence of VC-funded disruptor startups. His work is housed at

Read some of Greg's latest articles below:

May 20, 2019

Top 9 Free IVR Software Compared

The power of interactive voice response (IVR) software is that it can enhance customer experience, positively impact your company’s bottom line, and reduce stress on your customer service and sales teams. By handling front-line communications, IVR software escalates only those matters which require a live agent, rather than forcing your customer service team to field every single inquiry....
April 29, 2019

What is Customer Experience Management and Which is the Best Solution for Your Business? (Reviews)

Popularly known as both CEM or CXM, Customer Experience Management is the management of every customer interaction, both digital and physical. CXM goes beyond customer relationship management (CRM) software to increase both engagement and conversion rates. More than 96% of marketers consider CXM “important or critical.” Because it is an omnichannel approach to customer experience, customer ...
March 26, 2019

The 12 Hottest Sales Call Tracking Features Right Now & Who’s Got Them

As 73% of respondents in a recent study have named the work of sales managers as "highly stressful", the best way to alleviate that stress is to have the best tools at hand. Taking the time to properly establish sales call tracking systems can make like easier for sales managers. As a sales manager, you are responsible for simultaneously ensuring consistent growth for your employer, keeping...
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