Although the price is good, their service is atrocious. They give meaning to the saying, you get what you pay for. With this “bargain price” you get unhappy and rude customer service. I would say, spend the extra money and get a reliable VOIP provider who actually cares.
Vitelity Verified Reviews & Ratings
I have been personally using Vitality…
I have been personally using vitality for my business customers for I think almost 10 years now starting in my asterisk@home and TrixBox days, I think I have personally installed phones systems dialers for over 50 business over the years and I have sent all of them to vitality as the base provider. I have had very little issues.
Either the people people giving these types of reviews are cons, Or sometimes people try to operate and do things them selfs that are bit over their head.
Not only did I call, but there was also…
Not only did I call, but there was also a support ticket asking them to please stop billing me for a service I wasn’t using any longer. If you are familiar with the Vitelity system you will know that there are many set-up options and if you speak phone systems, perhaps it is great. I do not and I used an outside company for the set-up. I rarely used their portal. The not-so-friendly customer service gentleman, Cory M, informed me over a static-y phone line that he could barely hear me on, that I should have known to click into one of the 12 options along the left side of the user portal, then I should have known to select the correct option from 8 more choices to reveal two rather lengthy paragraphs in red lettering. The second informs customers that they are responsible for deleting their number. Apparently DID means number, I think. I did that and hopefully I can stop paying them now. Wow. It feels like they stole from me. And then, were rude about it and blamed it on me. I really hope they stop billing me now.
The CDR records they billed me was…
The CDR records they billed me was allways 40% more then my cdr records from opensips just stole my money waste it time with them stay away
As remarked by others, Vitelity used…
As remarked by others, Vitelity used to be pretty good. No longer.
We have been trying to port for 6 weeks! We have never been notified of issues until we have asked why it’s taking so long.They have never offered advice on how to resolve issues raised by the incumbent carrier once when they get around to responding to our queries.
The portal interface is OK at first glance, but is quickly awkward and offers no advice on page elements or links to page help.
Go with someone else…
Vietelity offers users a host of service options spanning VoIP, SMS, vFax, and Hosting solutions. In doing so, the provider enables both experienced and inexperienced users Professional Services Group (PSG) free consultation with certified technicians. In doing this, the provider employs knowledgeable staff to assist in PBX training, PBX setup and configuration, PBX/Switch Security Breach Mitigation, Toll Fraud Mitigation, PBX Security Hardening, Installation Assistance for SIP devices (i.e. ATA’s, IP Phones, and media gateways), Hardware Troubleshooting, and more. With each offered service, Vitelity offers cost efficiency and option flexibility. For example, with VoIP service, users can receive unlimited phone service starting at $7.95 per month, as well as custom toll free numbers, A-Z International Rates, expansive features, Local and International DID Coverage, and SIP eligibility. Additionally, Hosted PBX is available for $29.00 per month and comes equipped with features, training and support, and freePBX options. SMS text service is currently included on all Vitelity voice numbers, free of charge. Separate from phone and text service, vFax is available to users for as little as $2.99 per month. In regards to support, Telephone support is available Monday-Friday 8am-5:30pm MST. Also, there is 24/7 support via trouble ticket. Vitelity can also be contacted via email or directly through their website.
Vitelity Pricing & Services
SMS for Local & Toll Free Numbers
|SMS For Local Numbers|
|SMS For Toll Free Numbers|
|SMS to International Numbers|
vFax cloud based faxing platform
|Monthly Charge||$1.55 (MRC)|
|Setup Fee||$1.00 (NRC)|
|Logo Branding||$5-$10 (MRC)|
|Wholesale Pay As You Go||Price|
|FaxEnable Device (1-2 ports)||$109 + $12.50|
|Monthly Subscription (1 port)||$24.95|
|Monthly Subscription (2 ports)||$44.95|
vFax Wholesale Feature Set:
- Secure HTTPS Fax Transmission
- Lowest wholesale rates
- Large nationwide footprint
- No additional charge for Toll Free fax DIDs
- Unlimited user accounts
- Fax status notification
- High reliability
- Remotely manage your FaxEnable devices within the Vitelity customer portal