Not only did I call, but there was also a support ticket asking them to please stop billing me for a service I wasn’t using any longer. If you are familiar with the Vitelity system you will know that there are many set-up options and if you speak phone systems, perhaps it is great. I do not and I used an outside company for the set-up. I rarely used their portal. The not-so-friendly customer service gentleman, Cory M, informed me over a static-y phone line that he could barely hear me on, that I should have known to click into one of the 12 options along the left side of the user portal, then I should have known to select the correct option from 8 more choices to reveal two rather lengthy paragraphs in red lettering. The second informs customers that they are responsible for deleting their number. Apparently DID means number, I think. I did that and hopefully I can stop paying them now. Wow. It feels like they stole from me. And then, were rude about it and blamed it on me. I really hope they stop billing me now.
Vitelity Verified Reviews & Ratings
The CDR records they billed me was…
The CDR records they billed me was allways 40% more then my cdr records from opensips just stole my money waste it time with them stay away
As remarked by others, Vitelity used…
As remarked by others, Vitelity used to be pretty good. No longer.
We have been trying to port for 6 weeks! We have never been notified of issues until we have asked why it’s taking so long.They have never offered advice on how to resolve issues raised by the incumbent carrier once when they get around to responding to our queries.
The portal interface is OK at first glance, but is quickly awkward and offers no advice on page elements or links to page help.
Go with someone else…
I will keep it short. Years ago…
I will keep it short. Years ago they did a find job. After every merger they had they got one step worse.
Porting is so bad I finally had to move services. This summer I think they began moving my DIDs to their latest acquisition and now my inbound calls were horrible, garbled, dropping. Nothing changed on my side.
I did some digging around and found QuestBlue, I ported everything I had with Vitelity in less than 72 hours. Most important at QuestBlue they actually answer the phone and I have not had one issue with the process and their portal is better. I do not normally write reviews but because their customer service has been going downhill for some time they actually have me mad enough to write one. Since my move I found the QuestBlue portal to be easier, faster, and lower cost.
I agree with the other reviewer…
I agree with the other reviewer – their support is abysmal. They are rude and flippant, and porting to them is absolutely one of the worst experiences I have had. They repeatedly miss FOC dates, take numbers out of service, and generally make stupid mistakes. Stay as far away as possible.
Vietelity offers users a host of service options spanning VoIP, SMS, vFax, and Hosting solutions. In doing so, the provider enables both experienced and inexperienced users Professional Services Group (PSG) free consultation with certified technicians. In doing this, the provider employs knowledgeable staff to assist in PBX training, PBX setup and configuration, PBX/Switch Security Breach Mitigation, Toll Fraud Mitigation, PBX Security Hardening, Installation Assistance for SIP devices (i.e. ATA’s, IP Phones, and media gateways), Hardware Troubleshooting, and more. With each offered service, Vitelity offers cost efficiency and option flexibility. For example, with VoIP service, users can receive unlimited phone service starting at $7.95 per month, as well as custom toll free numbers, A-Z International Rates, expansive features, Local and International DID Coverage, and SIP eligibility. Additionally, Hosted PBX is available for $29.00 per month and comes equipped with features, training and support, and freePBX options. SMS text service is currently included on all Vitelity voice numbers, free of charge. Separate from phone and text service, vFax is available to users for as little as $2.99 per month. In regards to support, Telephone support is available Monday-Friday 8am-5:30pm MST. Also, there is 24/7 support via trouble ticket. Vitelity can also be contacted via email or directly through their website.
Vitelity Pricing & Services
SMS for Local & Toll Free Numbers
|SMS For Local Numbers|
|SMS For Toll Free Numbers|
|SMS to International Numbers|
vFax cloud based faxing platform
|Monthly Charge||$1.55 (MRC)|
|Setup Fee||$1.00 (NRC)|
|Logo Branding||$5-$10 (MRC)|
|Wholesale Pay As You Go||Price|
|FaxEnable Device (1-2 ports)||$109 + $12.50|
|Monthly Subscription (1 port)||$24.95|
|Monthly Subscription (2 ports)||$44.95|
vFax Wholesale Feature Set:
- Secure HTTPS Fax Transmission
- Lowest wholesale rates
- Large nationwide footprint
- No additional charge for Toll Free fax DIDs
- Unlimited user accounts
- Fax status notification
- High reliability
- Remotely manage your FaxEnable devices within the Vitelity customer portal