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MyFax

The award-winning MyFax service is designed for any kind of business, large or small, and the service can be...
2.1
Ottawa, Canada
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This company is a scam. There is no way to reach anyone in customer service. I’ve been trying to cancel my account since November. If you email their support, you will get a blanket email back automatically. It will give you information on how to cancel on the website but this function does not work. It will tell you that there is a chat function for Support and that is actually not true. if you call the Support number, it is a message saying they no longer provide support over the phone. I finally called the sales number and someone picked up immediately. He pretended he didn’t hear me when I said hello. Then he kept acting like he didn’t know, what I was talking about, like he doesn’t even have a business or anything. He literally is gaslighting you like you are not even calling a company. I’ve been getting charges from MyFax Since last November that I’ve been trying to cancel. At this point, I need to contact my credit card company to report them as a fraud.

Pros: None.
Cons: Scammers.
Would Recommend: No
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Worst company to deal with. After 6 years, they changed my fax number and gave it to someone else. After they first claimed I did not have that number, I sent them proof and their attitude was sorry, non refundable. STAY AWAY

Would Recommend: No
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You know when someone really pisses you off and you wish you could get the world to feel your anger and back you up. Well this is one of those times. Trust me, smart fax would love to get your business. They are smart enough to have great marketing and their software does the job. But if you want to cancel your account, good luck. When you do, and you think your account is cancelled. check again. If they tell you your account is cancelled, check you cc statement in a month or 2. Extremely maddening. And when you talk to them they will try to explain how righteous they are in billing you for a year or however long it takes to realize they are still billing you. And under a different name (J2) surprise surprise. How shady is that. They are not accepted by the BBB and the BB has a red alert up for them. I've never seen that on the BBB. If your not going do it for my review, do yourself a favor, use a different fax company. Keep your money and your sanity. Good luck

Pros: Acceptable Software.
Cons: UNETHICAL, NOT ACCEPTED BY BBB(ALERT STATUS), SHADY CANCELLATION POLICIES.
Would Recommend: Yes
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Great service that is very reliable and easy to use. Faxes are way easier when you can send it as an emial, it just more organized than just sending a fax and hope it goes through. myfax confirms sent and delivered faxes which is awesome and less of a headache. Thanks myfax

Would Recommend: Yes
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Provider Overview

The award-winning MyFax service is designed for any kind of business, large or small, and the service can be tailored to suit your needs. Their reliability and security make them ideal for businesses where compliance with regulations is a necessity, including finance, insurance, healthcare, and real estate. Their software allows you to track faxes as they come or go from your organization, in real time. Subscribers can send and receive faxes over email, using the iOS app, or online. MyFax's parent company, J2, also owns the VoIP provider eVoice and the online storage provider KeepItSafe, among other companies.

 

MyFax Pricing and Services

 

Available Services/Products

  • Toll free or local number
  • Best Value: Send 100, receive 200 faxes/mo, $10/mo or $110/year
  • Most Popular: Send 200, receive 200 faxes/mo, $20/mo
  • Fax More: Send 400, receive 400 faxes/mo, $40/mo

Trial/Guarantee

  • 30-day trial includes up to 200 inbound and 100 outbound faxes. Additional faxes during this trial period are $0.10 each. No contracts or termination fees

Support

  • US-based phone or email support 24/7

Lowest Price Plan

  • Best Value, $9.17/mo for 100 inbound/200 outbound faxes with annual contract.

Awards/Achievements

  • 99.5% guaranteed uptime
  • Subscribers include FedEx, Sprint, USA Today, Red Cross, Allstate, Century21
  • 2009 TMCNet Internet Telephony Magazine Product of the Year
  • 2010 Best Fax award from Lifehacker
  • Included Extras/Exclusives
  • Mobile app for iOS, Android
  • Compatible with BlackBerry
  • One year fax storage
  • Real-time billing, usage, and fax history reports by user or department
  • Integration with Finance and Accounting Software, including Safe MAS 90 and MAS 2000
  • Integration with VoIP
  • Supports 178 types of attachments, including .doc, .pdf, and many more.
  • $100 buyback program for used fax boards

 

Editor's Bottom Line of MyFax

 

  • MyFax offers 24/7 support and a 99.5% SLA-guaranteed uptime. They are made for a company that does business any time of day.
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    Sending a Fax

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