Provider Overview
Improcom began in 1996, and offers global services to small, medium, and enterprise businesses. They offer SIP Trunking, Hosted PBX and IP PBX with Unified Communications solutions. Based in Brooklyn, NY, their Cisco Certified and Trained Engineers are available 24/7, 365 days a year which is never outsourced. You actually get a dedicated tech assigned to your account. All their hardware is stored in the North Easts largest data centers and operates off of multiple Class 5 soft switches.
Improcom Pricing and Services
Plans start at $19.95/mo for Hosted PBX, which includes caller ID, call on hold, call screening, directory look-up, and pick-up. Improcom also offers IP-PBX and Unified Communication unlimited at $29.95/mo. They also offer have a $24.95 unlimited calling SIP Trunking solution which has termination to Tier 1 carriers.
Most Popular Plan: Hosted IP-PBX-Unlimited Business Calling Plan
Improcom offers two business solution plans, Hosted IP PBX and Hosted IP PBX and Unified Communications. The Hosted IP PBX is typically the more popular option as it is both the cheaper and simpler solution. Under this plan, Improcom provides businesses with phone system features and functionality with limited hardware purchase. Additionally, Hosted IP-PBX service expands each user’s geographical reach and provides calling throughout the USA, Canada, and Puerto Rico with no extra cost for either regional or long distance calling.
Aside from this, Hosted IP-PBX offers customers some benefits including:
- No maintenance from customer side
- It’s not location bound, which means it can be dispersed worldwide
- Scalable for small businesses with 10 employees to large business with 100 users
- Customizable to fit each user’s business model
- Flexible to meet your seasonal activities
- No busy signal or busy line at all, ever
- Cost effective and feature rich
- Dedicated in-house support staff 24/7/365
As it is mentioned above, Improcom’s service comes chock full with features including: Abbreviated Dial, Anonymous Call Rejection, Auto-Attendants, Caller ID Name, Call Waiting, Call On Hold, Call Transfer, Call Park, Call Jump, Call Forward, Call Screening, Call Duration Display, Caller ID Display, Caller ID Block, Call Log, Click-to-Dial, Conference Bridge, Customized Ring, Directory Look-UP, Do-Not-Disturb, e-Fax, Follow Me/Find Me, Intercom, Group Pick-Up, Music or Message on Hold, Music on Hold, Multiple Appearance, Multiple Voice Mailboxes, Night Service, On-Hook Dialing, Paging, Password Protection, Paging, PC Integration, Priority Ring, Remote Phone, Reassign Your Phone, Speed Dial, Selective Call Forwarding, Selective Call Block, Time and Date Display, The Hunt Groups, Voice Mail, Voice Mail Notification, Voice Mail Distribution List, Virtual Ring, Web Portal, and 3-Way Conference.
In terms of options, there are a number of plans (varying in price) that allot different features and minutes. The most popular is typically the Unlimited Business Calling Plan, which allows unlimited calling to the US, Canada, and Puerto Rico with no additional charges. International calls are subject to pricing, which is relative to the location.
While the above features come standard with the hosted solution, there are also add-on features available; however, they are subject to additional monthly charges relative to the service. Some of the add-on features available are: Additional Voicemail Box, Advanced Automated Attendant, Conference bridge, Desktop Operator Console, e-Fax, International Phone Number, Professional Recording for
Messages on Hold, Toll Free Number, v-Fax, and Virtual Number.
Pricing
While there are a number of pricing options available for the Hosted IP PBX service, the Unlimited Business Plan typically offers the highest cost efficiency. The Unlimited Business Plan offers users unlimited calling to US, Canada, and PR for $29.95 per month.
Accreditations
Improcom are certified by a number of reputable partners and organizations including:
- Cisco Partner Premier Certified
- Brooklyn Chamber of Commerce Member
- Preferred Business VoIP Provider
- BBB Accredited Business
- Broadsoft Partner
- CounterPath Partner
