We had the service from May of 2016 until Nov 2019. Services were fine. We had no issues. We moved our company from Colorado to Florida and they would not terminate services as we requested. I returned equipment as instructed and that made no difference. They continue to charge us as if we were still using their services and now they are turning us over to collections. I would recommend that you never get involved with a company who will not ever allow you to leave. It is a Hotel California type situation. Do not get involved with this company!
Fusion Verified Reviews & Ratings
WARNING DO NOT SIGN WITH FUSION. …
WARNING DO NOT SIGN WITH FUSION.
Fusion/Birch/Cbeyond is the worst telephone, internet VOIP provider ever. We were down hard, no services, Immediately opened a ticket and no one called us to provide updates. We had to initiate all of the communications. That was just the worst situation there were several other tickets with lack of communications. Finally when the shift changed we were able to get a tech out to our location took less than 15 minutes to repair, yet we were down all day. This is my personal WARNING, do your research, contact the BBB. Search all their business names.
I am so frustrated with this company. …
I am so frustrated with this company. I have 5 employees and have had an open ticket with Fusion for over 2 weeks- the main issue is that when a call comes in, the caller can’t hear us. We can hear them, but they don’t hear us. Many customers call multiple times and we can hear them on the other end getting very angry because they know our office is open. We have resorted to using our cell phones, but I can’t wait to leave this company. There have been other issues, but I just can’t wait to find another provider. All those advertising dollars down the drain because any potential new client can’t reach us by phone. Horrible
Used to be a PingTone customer and they…
Used to be a PingTone customer and they were purchased by Fusion. Fusion started off okay but over the past year or so, customer service quality has declined sharply. Service disruptions and slow turnaround on trouble tickets seem to be the norm now. For those looking at various VoIP providers, skip Fusion.
Started off ok. Had some problems…
Started off ok. Had some problems but they always blamed them on something else- never their fault. Now their service isn’t working properly and they are saying we need to buy new equipment. Will not let us out of our contract which automatically renewed. As a business owner, I find their service just too unreliable to count on it. Will not do business with them again and would never recommend them to anyone.
They started off great but…
They started off great but overall the service level has been extremely poor. Expect to have to follow-up on issues before resolution even if you can get resolution. They often blame business partners for issues and provice limited information on resolution. If you call they often don’t return and the same poor service with email communication. Customer Service after the sale is horrible.
As a leading hosted VoIP provider since 1999, Fusion, formerly Pingtone services, various organizations across multiple industries including energy, healthcare, finance, manufacturing, associations, professional services, technology, emergency response, and national defense. With this, the provider offers voice, video and unified communication services along an impenetrable network. Additionally, SIP trunking, IP faxing, call recording, reception attendant, and various other service features are offered. Along with quality and services, Fusion works with leading technology innovators—such as Cisco, Broadsoft, and Polycom; therefore, further establishing a high standard of excellence. Aside from quality, the provider implores various customer service method with their brand of customer care—which includes administrative online portal, various training, resource pages, and phone and email support. Fusion also includes a variety of informative resources including white papers, case studies, user guides, video library, a list of supported phone types, and a full list of phone systems’ features.
Fusion Pricing and Services
- Business Productivity Solutions
- Fusion Essentials
- Internet Access
- Automatic Failover
- Unified Threat Management
- Fusion SD-WAN
- Private Networks
- Private/Hybrid Cloud
- Backup and recovery
- Disaster Recovery as a Service (DRaaS)
*Contact Fusion for pricing