Used to be a PingTone customer and they were purchased by Fusion. Fusion started off okay but over the past year or so, customer service quality has declined sharply. Service disruptions and slow turnaround on trouble tickets seem to be the norm now. For those looking at various VoIP providers, skip Fusion.
Fusion Verified Reviews & Ratings
Started off ok. Had some problems…
Started off ok. Had some problems but they always blamed them on something else- never their fault. Now their service isn’t working properly and they are saying we need to buy new equipment. Will not let us out of our contract which automatically renewed. As a business owner, I find their service just too unreliable to count on it. Will not do business with them again and would never recommend them to anyone.
They started off great but…
They started off great but overall the service level has been extremely poor. Expect to have to follow-up on issues before resolution even if you can get resolution. They often blame business partners for issues and provice limited information on resolution. If you call they often don’t return and the same poor service with email communication. Customer Service after the sale is horrible.
As a leading hosted VoIP provider since 1999, Fusion, formerly Pingtone services, various organizations across multiple industries including energy, healthcare, finance, manufacturing, associations, professional services, technology, emergency response, and national defense. With this, the provider offers voice, video and unified communication services along an impenetrable network. Additionally, SIP trunking, IP faxing, call recording, reception attendant, and various other service features are offered. Along with quality and services, Fusion works with leading technology innovators—such as Cisco, Broadsoft, and Polycom; therefore, further establishing a high standard of excellence. Aside from quality, the provider implores various customer service method with their brand of customer care—which includes administrative online portal, various training, resource pages, and phone and email support. Fusion also includes a variety of informative resources including white papers, case studies, user guides, video library, a list of supported phone types, and a full list of phone systems’ features.
Fusion Pricing and Services
- Business Productivity Solutions
- Fusion Essentials
- Internet Access
- Automatic Failover
- Unified Threat Management
- Fusion SD-WAN
- Private Networks
- Private/Hybrid Cloud
- Backup and recovery
- Disaster Recovery as a Service (DRaaS)
*Contact Fusion for pricing