Overall
2.3
Get Pricing
Visit Website

Fusion

Fusion Verified Reviews & Ratings

As a leading hosted VoIP provider since 1999, Fusion, formerly Pingtone services, various organizations across multiple industries including...
1999
Year Founded
17%
Recommend It
6
User Reviews
Get Pricing
Get Pricing
Request Demo
Visit Website

We had the service from May of 2016…

We had the service from May of 2016 until Nov 2019. Services were fine. We had no issues. We moved our company from Colorado to Florida and they would not terminate services as we requested. I returned equipment as instructed and that made no difference. They continue to charge us as if we were still using their services and now they are turning us over to collections. I would recommend that you never get involved with a company who will not ever allow you to leave. It is a Hotel California type situation. Do not get involved with this company!

We had the service from May of 2016 until Nov 2019. Services were fine. We had no issues. We moved our company from Colorado to Florida and they would not terminate services as we requested. I returned equipment as instructed and that made no difference. They continue to charge us as if we were still using their services and now they are turning us over to collections. I would recommend that you never get involved with a company who will not ever allow you to leave. It is a Hotel California type situation. Do not get involved with this company!

Pros: service provided works.
Cons: Termination is impossible.
Would Recommend: No

WARNING DO NOT SIGN WITH FUSION. …

WARNING DO NOT SIGN WITH FUSION. Fusion/Birch/Cbeyond is the worst telephone, internet VOIP provider ever. We were down hard, no services, Immediately opened a ticket and no one called us to provide updates. We had to initiate all of the communications. That was just the worst situation there were several other tickets with lack of communications. Finally when the shift changed we were able to get a tech out to our location took less than 15 minutes to repair, yet we were down all day. This is my personal WARNING, do your research, contact the BBB. Search all their business names.

WARNING DO NOT SIGN WITH FUSION.
Fusion/Birch/Cbeyond is the worst telephone, internet VOIP provider ever. We were down hard, no services, Immediately opened a ticket and no one called us to provide updates. We had to initiate all of the communications. That was just the worst situation there were several other tickets with lack of communications. Finally when the shift changed we were able to get a tech out to our location took less than 15 minutes to repair, yet we were down all day. This is my personal WARNING, do your research, contact the BBB. Search all their business names.

Pros: None.
Cons: WORST TECH SURRPORT.
Would Recommend: No

I am so frustrated with this company. …

I am so frustrated with this company. I have 5 employees and have had an open ticket with Fusion for over 2 weeks- the main issue is that when a call comes in, the caller can’t hear us. We can hear them, but they don’t hear us. Many customers call multiple times and we can hear them on the other end getting very angry because they know our office is open. We have resorted to using our cell phones, but I can’t wait to leave this company. There have been other issues, but I just can’t wait to find another provider. All those advertising dollars down the drain because any potential new client can’t reach us by phone. Horrible

I am so frustrated with this company. I have 5 employees and have had an open ticket with Fusion for over 2 weeks- the main issue is that when a call comes in, the caller can’t hear us. We can hear them, but they don’t hear us. Many customers call multiple times and we can hear them on the other end getting very angry because they know our office is open. We have resorted to using our cell phones, but I can’t wait to leave this company. There have been other issues, but I just can’t wait to find another provider. All those advertising dollars down the drain because any potential new client can’t reach us by phone. Horrible

Would Recommend: No
David H.'s review forFusion

Used to be a PingTone customer and they…

Used to be a PingTone customer and they were purchased by Fusion. Fusion started off okay but over the past year or so, customer service quality has declined sharply. Service disruptions and slow turnaround on trouble tickets seem to be the norm now. For those looking at various VoIP providers, skip Fusion.

Used to be a PingTone customer and they were purchased by Fusion. Fusion started off okay but over the past year or so, customer service quality has declined sharply. Service disruptions and slow turnaround on trouble tickets seem to be the norm now. For those looking at various VoIP providers, skip Fusion.

Would Recommend: No

Started off ok. Had some problems…

Started off ok. Had some problems but they always blamed them on something else- never their fault. Now their service isn’t working properly and they are saying we need to buy new equipment. Will not let us out of our contract which automatically renewed. As a business owner, I find their service just too unreliable to count on it. Will not do business with them again and would never recommend them to anyone.

Started off ok. Had some problems but they always blamed them on something else- never their fault. Now their service isn’t working properly and they are saying we need to buy new equipment. Will not let us out of our contract which automatically renewed. As a business owner, I find their service just too unreliable to count on it. Will not do business with them again and would never recommend them to anyone.

Would Recommend: No

They started off great but…

They started off great but overall the service level has been extremely poor. Expect to have to follow-up on issues before resolution even if you can get resolution. They often blame business partners for issues and provice limited information on resolution. If you call they often don’t return and the same poor service with email communication. Customer Service after the sale is horrible.

They started off great but overall the service level has been extremely poor. Expect to have to follow-up on issues before resolution even if you can get resolution. They often blame business partners for issues and provice limited information on resolution. If you call they often don’t return and the same poor service with email communication. Customer Service after the sale is horrible.

Pros: They are resonably priced in the market place.
Cons: Poor customer service.
Would Recommend: Yes
Loading...
Provider Overview

As a leading hosted VoIP provider since 1999, Fusion, formerly Pingtone services, various organizations across multiple industries including energy, healthcare, finance, manufacturing, associations, professional services, technology, emergency response, and national defense. With this, the provider offers voice, video and unified communication services along an impenetrable network. Additionally, SIP trunking, IP faxing, call recording, reception attendant, and various other service features are offered. Along with quality and services, Fusion works with leading technology innovators—such as Cisco, Broadsoft, and Polycom; therefore, further establishing a high standard of excellence. Aside from quality, the provider implores various customer service method with their brand of customer care—which includes administrative online portal, various training, resource pages, and phone and email support. Fusion also includes a variety of informative resources including white papers, case studies, user guides, video library, a list of supported phone types, and a full list of phone systems’ features.

 

Fusion Pricing and Services

 

Cloud Communications

  • Fusion360
  • MobileConnect
  • Contact360
  • Business Productivity Solutions
  • FusionWorks
  • FusionSIP
  • Fusion Essentials

Cloud Connectivity

  • Internet Access
  • MPLS
  • Automatic Failover
  • Unified Threat Management
  • Fusion SD-WAN
  • Private Networks

Cloud Computing

  • Private/Hybrid Cloud
  • Backup and recovery
  • Disaster Recovery as a Service (DRaaS)
  • Security
  • Colocation

*Contact Fusion for pricing

Share Your Feedback

What Do You Think of Fusion?
Your last name & email will not be displayed.
Quality
Installation
Support
Reliability
Features
Price
Would you recommend this provider?
Are you currently an active user?
{{current}} / {{min-length}} Minimum Characters
Submit Review
Request Fusion Quote
To prepare your price quote, we'll need some information.
How many employees do you have?
Which of the following do you need?
Get Your Price Quote Now
Request Fusion Demo
To prepare your demo, we'll need some information.
Your current needs
How many lines you need?
Get My Free Quote Now