Fusion

We had the service from May of 2016 until Nov 2019. Services were fine. We had no issues. We moved our company from Colorado to Florida and they would not terminate services as we requested. I returned equipment as instructed and that made no difference. They continue to charge us as if we were still using their services and now they are turning us over to collections. I would recommend that you never get involved with a company who will not ever allow you to leave. It is a Hotel California type situation. Do not get involved with this company!

WARNING DO NOT SIGN WITH FUSION.
Fusion/Birch/Cbeyond is the worst telephone, internet VOIP provider ever. We were down hard, no services, Immediately opened a ticket and no one called us to provide updates. We had to initiate all of the communications. That was just the worst situation there were several other tickets with lack of communications. Finally when the shift changed we were able to get a tech out to our location took less than 15 minutes to repair, yet we were down all day. This is my personal WARNING, do your research, contact the BBB. Search all their business names.

I am so frustrated with this company. I have 5 employees and have had an open ticket with Fusion for over 2 weeks- the main issue is that when a call comes in, the caller can’t hear us. We can hear them, but they don’t hear us. Many customers call multiple times and we can hear them on the other end getting very angry because they know our office is open. We have resorted to using our cell phones, but I can’t wait to leave this company. There have been other issues, but I just can’t wait to find another provider. All those advertising dollars down the drain because any potential new client can’t reach us by phone. Horrible

Used to be a PingTone customer and they were purchased by Fusion. Fusion started off okay but over the past year or so, customer service quality has declined sharply. Service disruptions and slow turnaround on trouble tickets seem to be the norm now. For those looking at various VoIP providers, skip Fusion.

Started off ok. Had some problems but they always blamed them on something else- never their fault. Now their service isn’t working properly and they are saying we need to buy new equipment. Will not let us out of our contract which automatically renewed. As a business owner, I find their service just too unreliable to count on it. Will not do business with them again and would never recommend them to anyone.

They started off great but overall the service level has been extremely poor. Expect to have to follow-up on issues before resolution even if you can get resolution. They often blame business partners for issues and provice limited information on resolution. If you call they often don’t return and the same poor service with email communication. Customer Service after the sale is horrible.