DYL

Initially, I was excited to try the product. But they promised more than they could deliver.

Service outages are constant. As an agent, if you don’t have phone service you’re dead in the water. it takes a week sometimes two to get a customer representative to call you back about an issue. They don’t integrate with any of the CRM’s they advertise they do. Constantly promising to deliver more features in the future. No custom fields. Even your trainer will not return your calls leaving you on your own to learn a system that winds up being too few features and too much hassle.

CJ has become my best friend during the transition and has been beyond patient with me as I am not tech savvy!!! Her customer service attitude and personality are beyond amazing and wonderful. There should be more people like CJ in the customer service world! Thank you for all you have done for me and for all you may have to do in the future lol… God bless you sweet girl and thank you again for all your help! You are precious :)

As an Agent, we tried this as a piolet program with Farmers. I was told it was a need to have because we can use for text and listen in for monitored calls and for training. I didnt get it set up for a couple of months. Had to designate a phone line for my marketing producer which was not easy. So finally we got it started and we had one of our producers using it and then we couldnt use it because we uploaded our contacts to their program and then it didnt show the phone # so it wouldnt call the clients. So I told them I couldnt use this service. I had a salesman advising let me see what we can do and upgrade you to another package and he would call me back. He called me back several times just to follow up and let me know he is trying to see what they can do for our agents. Nothing resolved the whole time they are just charging me and they were aware this was not working for me and then they kept charging me. I am thinking they stopped the service they didnt charge me for a few months and than BAM 495 in one month. I called and started talking to them again about a resolution and giving me credit back and they have charged me for the last few months while they decided on what they were going to do. And today they decided after taking out of my folio again in Jan they were not going to reimburse me for all these months that I have not been able to use their services. I have lost more than 1000 in this product and cant even use it and they want to upgrade me from $91 to a higher amount. This is a joke there are better companies out there for this service. If it was a reputable company they wouldnt mind giving me credit back. I WANT MY SERVICES CANCELLED. Milking small business owners. Farmers has dropped them as a vendor due to service and other issues.

We left another VOIP provider and are happy we made the switch! It was easy to deal with the sales team, setting up our numbers, installing our new phones and getting the system up and running. Our office staff have been able to transition to the new system seamlessly and enjoys the ease of use.

DYL has been a huge benefit to our agency. We couldn’t image going back to our old provider. Having the option to text from the office phone is a huge plus because it allows us to connect with those busy individuals who cant talk on the phone or done prefer email. Also the phone call being recorded have saved our butts countless of times. Wish we would have made the switch sooner. On the flip side the DYL app is not 100% reliable and that does tend to be quite frustrating because It makes it complicated to manage our phones when were away from the office. Overall there are some areas of improvement but we are still happy with the service

Our agency uses DYL and it works wonders for us! We have been using this service since we opened in May of 2017. It is very convenient and is great when we need to go back and listen to a call. The only issue we have had with DYL is when our internet is down, but that is obviously not their fault.

We had an extremely busy Monday and our systems were completely offline. Long story short- Kevin Elliot went above and beyond with assisting myself and staff. In unexpected chaos Kevin dealt with a lot of impatience yet was willing to stand by our side. Come to find out the issue was not even a DYL malfunction but had to do with our internet provider. From the very beginning Kevin said that was the issue. Knowledge outstanding. Willingness to assist even though the problem didn’t have anything to do with him- unprecedented. Thanks Kevin

DYL has allowed our office to effectively communicate with not only our current customers but with future new business we plan to write. DYL is an important aspect to our agencies day-to-day activities and without it, we would not be nearly as effective in reaching and servicing our book on a daily basis.

We LOVE DYL! It has streamlined our day to day operations and opened up more time for us to do what we came to do, SELL!

We utilize the Campaign Feature daily. Uploading our lead lists and having them automatically called has shaved hours a week off of my producers “dial time”. They are now able to call on average 30 more contacts on any given day as they no longer have to manually dial the numbers which has truly allowed them to hit their goal of 80 contact calls per day.

The Calendar Scheduling Feature is another one we use constantly. Setting appointments that automatically call the customer at the time they are expecting has promoted that we are an agency of our word and we will call you back when we say we will. Our Customer Retention Rate has gone up 7 percent since switching to DYL as it manages my customer review schedule as well as my sales follow ups.

DYL has truly empowered my staff and I to be able to be more efficient, punctual with follow-up, and generally happier while in the office. I feel that DYL’s impact on my business is truly immeasurable and it has become an irreplaceable part of it. Top notch work and I cannot thank you enough for the boost your product has given my business.

Lots of terriffic features for managing call volume and customer service as well as tracing leads and managing leads and sales people. Best value for the features and reliability vs 8×8 , Ring Central, nextivia, vintage, fonality, mytel, ESI, etc. Terriffic for a mid size insurance agency of 10 people.