Overall
2.7
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DYL

Marina Del Rey, CA
“DYL,” or Dial Your Leads, is an integrated phone and CRM system. By bringing these two systems together, sales...
2009
Year Founded
10%
Recommend It
10
User Reviews
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This is the most expensive, non…

This is the most expensive, non- working, call dropping, unreliable phone service I’ve ever had. The Customer Service is beyond HORRIBLE! We went with their phone service, router, headsets and all the crap they upsold us. Our calls constantly get dropped and there’s a 30 second glitch on every call which makes the whole conversation impossible. My customers assume I can’t hear/comprehend what their saying. WE HAVE LOST BUSINESS DUE TO THESE ISSUES!!!! What makes it worse is it’s impossible to get ahold of anyone-especially a manager. Why wouldn’t you want to make your customers satisfied?

This is the most expensive, non- working, call dropping, unreliable phone service I’ve ever had. The Customer Service is beyond HORRIBLE! We went with their phone service, router, headsets and all the crap they upsold us. Our calls constantly get dropped and there’s a 30 second glitch on every call which makes the whole conversation impossible. My customers assume I can’t hear/comprehend what their saying. WE HAVE LOST BUSINESS DUE TO THESE ISSUES!!!! What makes it worse is it’s impossible to get ahold of anyone-especially a manager. Why wouldn’t you want to make your customers satisfied?

Pros: Has a text feature that would be amazing!!.
Cons: Everything. Calls constantly get dropped. Cucustomer service is a joke.
Would Recommend: No

Terrible. Twice a month their systems…

Terrible. Twice a month their systems will be down where we can’t make outbound calls or get incoming calls. daily problems in the office with dropped calls or unable to answer an incoming call. I have a home office and they couldn’t route the Polycom phone with the router. Terrible. Never use

Terrible. Twice a month their systems will be down where we can’t make outbound calls or get incoming calls. daily problems in the office with dropped calls or unable to answer an incoming call. I have a home office and they couldn’t route the Polycom phone with the router. Terrible. Never use

Pros: Simple to use website.
Cons: app doesn't work, unreliability, don't resolve concerns.
Would Recommend: No

Do not purchase service from this company…

Do not purchase service from this company. We just switched over and we lost business due to the phones dropping calls and being unable to answer calls. The phones had about a 50% reliability rate. Meaning they kind of worked 5 out of the 10 days. The customer service team has no urgency and feels like they do not care. DYL blamed the lousy service on some back end issue at their home office but it was not their fault. We had to switch back to our previous provider just to stop the bleeding of lost clients. Come to find out that DYL has a “NO REFUND POLICY”. I paid for the years worth of service up front. I am currently disputing this with the credit card company and seeking legal council.

Do not purchase service from this company. We just switched over and we lost business due to the phones dropping calls and being unable to answer calls. The phones had about a 50% reliability rate. Meaning they kind of worked 5 out of the 10 days.

The customer service team has no urgency and feels like they do not care. DYL blamed the lousy service on some back end issue at their home office but it was not their fault.

We had to switch back to our previous provider just to stop the bleeding of lost clients.

Come to find out that DYL has a “NO REFUND POLICY”. I paid for the years worth of service up front. I am currently disputing this with the credit card company and seeking legal council.

Pros: Great features.
Cons: Reliability.
Would Recommend: No

This company has the worst customer…

This company has the worst customer support. They told me it was a certain price, I paid it charged my card for a higher amount. They refused to credit me for the difference, because “they don’t give credits”. When i asked to speak with a supervisor of course they are all busy. This was only about a total amount of $40 credit that should have been applied. Threatened that I was going to cancel – the guy I spoke to Demetrius didn’t care at all. The service has been lousy anyway – they claimed to support my Polycom phones when they were “selling me” on switching from RingCentral but turns out the phones never worked well with their system, on the DYL service my phone would ring but it often wouldn’t allow me answer the call, called tech support multiple times, place a call on hold and you could not retrieve from hold. Had lots of drop calls. Service is lousy but customer service is really awful — Finally a supervisor spoke with me, and I requested the credit that i was promised and he told me “no” and that i could cancel my service if I wanted he didn’t care.

This company has the worst customer support. They told me it was a certain price, I paid it charged my card for a higher amount. They refused to credit me for the difference, because “they don’t give credits”. When i asked to speak with a supervisor of course they are all busy. This was only about a total amount of $40 credit that should have been applied. Threatened that I was going to cancel – the guy I spoke to Demetrius didn’t care at all. The service has been lousy anyway – they claimed to support my Polycom phones when they were “selling me” on switching from RingCentral but turns out the phones never worked well with their system, on the DYL service my phone would ring but it often wouldn’t allow me answer the call, called tech support multiple times, place a call on hold and you could not retrieve from hold. Had lots of drop calls. Service is lousy but customer service is really awful — Finally a supervisor spoke with me, and I requested the credit that i was promised and he told me “no” and that i could cancel my service if I wanted he didn’t care.

Pros: None.
Cons: Horrible Customer Support.
Would Recommend: No

If you buy lots of leads and…

If you buy lots of leads and telemarket then this system is among the best. If you don’t then it is a huge waste of money. Incoming leads are effectively managed, you can make notes, and organize by folders. You can download lists to call and the dialer is super easy to use. Texting is integrated in and faxing is easy. If you choose to use this system, get upgraded phones with hold or park features so you can actually transfer a call without a huge hassle. Parking a call so someone can pick it up is way easier than the other 5 ways that DYL suggests with the included phone which causes calls to drop or be stuck in limbo. Don’t pay up front for a year like I did. Had I not prepaid I would have cancelled 8 months ago. Service is good but the system is not worth the price unless you are an agency that smiles, dials, and works internet leads all day.

If you buy lots of leads and telemarket then this system is among the best. If you don’t then it is a huge waste of money. Incoming leads are effectively managed, you can make notes, and organize by folders. You can download lists to call and the dialer is super easy to use. Texting is integrated in and faxing is easy.

If you choose to use this system, get upgraded phones with hold or park features so you can actually transfer a call without a huge hassle. Parking a call so someone can pick it up is way easier than the other 5 ways that DYL suggests with the included phone which causes calls to drop or be stuck in limbo. Don’t pay up front for a year like I did. Had I not prepaid I would have cancelled 8 months ago. Service is good but the system is not worth the price unless you are an agency that smiles, dials, and works internet leads all day.

Pros: The best dialer for downloaded lists.
Cons: Can't easily transfer a call.
Would Recommend: No
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Provider Overview

“DYL,” or Dial Your Leads, is an integrated phone and CRM system. By bringing these two systems together, sales agents will be able to contact more leads quicker, while automatically logging the information about the lead. The system sets up reminders to follow up with business calls, so no one falls through the cracks. Founded in 2009, DYL’s headquarters are in Marina Del Ray, California.

Most Popular Plan:
VoiceConnect:
– Customized Ringbacks
– Customized hold music
– Unlimited ring groups
– Unlimited call queues
– Track and record every call
– Save call recordings offline
– Paperless fax, inbound and outbound
– Voicemail-to-email
– Unlimited voicemail boxes
– Auto-attendant
– Discounts on VoIP phones

Highlighted Features
– Enterprise call features
– Integrated CRM and call center system
– HD Voice
– Automated system takes the guesswork out of lead follow-through
– Detailed call tracking
– Dial without pressing buttons
– Manual includes list of states with “2-party” recording laws
– Syncs with Google
– Easily create campaigns
– Unlimited US calling
– Toll free numbers available
– Call breakdown (review)

All Available Plans:
VoiceConnect: “A full‐featured cloud phone system tightly integrated with all of our other tools.”
– Customized ringbacks
– Customized hold music
– Unlimited ring groups
– Unlimited call queues
– Track and record every call
– Save call recordings offline
– Paperless fax, inbound and outbound
– Voicemail-to-email
– Unlimited voicemail boxes
– Auto-attendant
– Discounts on VoIP phones

ContactConnect“A full service communications system that includes a CRM, email drip, SMS, and more.”
– Schedules follow up calls and emails
– Call back sequence, schedule up to seven automatic calls back
– Creates hotlist of high-priority contacts
– Online calendar
– Reminder calls for every appointment
– Follow up SMS text sent after phone call.
– Message notification
– Automated emails
– Click-to-call widget
– Drip sequence
– Dynamic folders
– Lead has subscribe/unsubscribe options

CampaignConnect“An ultra‐fast campaign dialer so you can reach more leads, faster”
– Autodialer saves time every phone call
– Call recording
– Many agents may dial from one list
– TCPA (Do Not Call Registry) compliant
– Create lead database from any Excel or CSV file
– Upload leads already in your account
– Unlimited custom fields in database
– Expected call rate of 100 calls/hour for every rep
– Make new calls without hanging up the phone
– Track and record every call
– Save call recordings offline
– Calls can be assigned to individual users
– Each agent gets their own DYL account

LeadConnect: “Be first in line and connect instantly with the right internet leads, at the right time.”
– Lead fills out online form indicating they want to be contacted, call connects in real time (under 3 seconds)
– Faster dialing
– Connect with leads at opportune moments

Customer Support Options:
Open Monday-Friday 6:30am PT – 5pm PT. Closed on weekends, but available after hours for emergencies: Call (888) 310-4474 for either sales or support

Best For:
Businesses where mere seconds can mean the difference between making the sale or losing it to a competitor.

Bottom Line:
There’s an old saying in business that if you don’t shake your customer’s hand within five minutes of him walking through the door, your competition will. That’s an old saying, and by now, that five minutes has been squeezed to just five seconds. DYL ups the ante on timely response by letting its agents connect to leads in real time.

When a potential customer fills out a form, sends an email, or otherwise indicates that he wants to be contacted, that information goes to an available agent, and the phone will ring immediately. There is no chance of the lead getting buried in a mountain of email. DYL has a number of systems in place to make sure the agent persistently follows up on the lead until the connection is made. Even if the agent doesn’t reach the lead right away, the DYL sets up automated reminders to the agent at regular (but not annoying) intervals. DYL gives agents tools for success that weren’t available just a few years ago.

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