DYL

As an Agent, we tried this as a piolet program with Farmers. I was told it was a need to have because we can use for text and listen in for monitored calls and for training. I didnt get it set up for a couple of months. Had to designate a phone line for my marketing producer which was not easy. So finally we got it started and we had one of our producers using it and then we couldnt use it because we uploaded our contacts to their program and then it didnt show the phone # so it wouldnt call the clients. So I told them I couldnt use this service. I had a salesman advising let me see what we can do and upgrade you to another package and he would call me back. He called me back several times just to follow up and let me know he is trying to see what they can do for our agents. Nothing resolved the whole time they are just charging me and they were aware this was not working for me and then they kept charging me. I am thinking they stopped the service they didnt charge me for a few months and than BAM 495 in one month. I called and started talking to them again about a resolution and giving me credit back and they have charged me for the last few months while they decided on what they were going to do. And today they decided after taking out of my folio again in Jan they were not going to reimburse me for all these months that I have not been able to use their services. I have lost more than 1000 in this product and cant even use it and they want to upgrade me from $91 to a higher amount. This is a joke there are better companies out there for this service. If it was a reputable company they wouldnt mind giving me credit back. I WANT MY SERVICES CANCELLED. Milking small business owners. Farmers has dropped them as a vendor due to service and other issues.

We left another VOIP provider and are happy we made the switch! It was easy to deal with the sales team, setting up our numbers, installing our new phones and getting the system up and running. Our office staff have been able to transition to the new system seamlessly and enjoys the ease of use.

DYL has been a huge benefit to our agency. We couldn’t image going back to our old provider. Having the option to text from the office phone is a huge plus because it allows us to connect with those busy individuals who cant talk on the phone or done prefer email. Also the phone call being recorded have saved our butts countless of times. Wish we would have made the switch sooner. On the flip side the DYL app is not 100% reliable and that does tend to be quite frustrating because It makes it complicated to manage our phones when were away from the office. Overall there are some areas of improvement but we are still happy with the service

Our agency uses DYL and it works wonders for us! We have been using this service since we opened in May of 2017. It is very convenient and is great when we need to go back and listen to a call. The only issue we have had with DYL is when our internet is down, but that is obviously not their fault.

We had an extremely busy Monday and our systems were completely offline. Long story short- Kevin Elliot went above and beyond with assisting myself and staff. In unexpected chaos Kevin dealt with a lot of impatience yet was willing to stand by our side. Come to find out the issue was not even a DYL malfunction but had to do with our internet provider. From the very beginning Kevin said that was the issue. Knowledge outstanding. Willingness to assist even though the problem didn’t have anything to do with him- unprecedented. Thanks Kevin

DYL has allowed our office to effectively communicate with not only our current customers but with future new business we plan to write. DYL is an important aspect to our agencies day-to-day activities and without it, we would not be nearly as effective in reaching and servicing our book on a daily basis.

We LOVE DYL! It has streamlined our day to day operations and opened up more time for us to do what we came to do, SELL!

We utilize the Campaign Feature daily. Uploading our lead lists and having them automatically called has shaved hours a week off of my producers “dial time”. They are now able to call on average 30 more contacts on any given day as they no longer have to manually dial the numbers which has truly allowed them to hit their goal of 80 contact calls per day.

The Calendar Scheduling Feature is another one we use constantly. Setting appointments that automatically call the customer at the time they are expecting has promoted that we are an agency of our word and we will call you back when we say we will. Our Customer Retention Rate has gone up 7 percent since switching to DYL as it manages my customer review schedule as well as my sales follow ups.

DYL has truly empowered my staff and I to be able to be more efficient, punctual with follow-up, and generally happier while in the office. I feel that DYL’s impact on my business is truly immeasurable and it has become an irreplaceable part of it. Top notch work and I cannot thank you enough for the boost your product has given my business.

Lots of terriffic features for managing call volume and customer service as well as tracing leads and managing leads and sales people. Best value for the features and reliability vs 8×8 , Ring Central, nextivia, vintage, fonality, mytel, ESI, etc. Terriffic for a mid size insurance agency of 10 people.

I had an issue with the Grandstream phone system connection, and Mr. Tomas Cruz was so helpful, talented, dedicated and patient. When I contacted DYL support the called me right away so we solve the problem, it was a super complicate issue, but he put all his knowledge and he find out what was the problem. I will definitely recommend DYL. Thank you!! A BIG KUDO FOR TOMAS CRUZ!!!!

DLY has empowered my staff with the ability to reach customer in other ways other then just a phone call… In this forever changing technology world in which we live… With DLY we can text and email the customer… Which is a great advantage..

We love all the features that DYL offers and the customer support has been excellent as well. Our customers appreciate being able to text us when that is most convenient for them. We really love the call recordings that can be reviewed at a later time to confirm certain facts. I also like being able to track incoming and outgoing calls to track individual user activity.

DYL has been a instrumental and valuable tool in running our agency as well has very reliable VOIP service and all at a very cost effective price. Great ROI I would highly recommend this VOIP service as well as the lead management tool. We have been a customer for 8 years even before they offered VOIP

Great tool for coach and developing your staff with telemarketing. The replay of telephone calls in invaluable for getting the needs of the customers met. The texting allow you to get information to customers in a way that is instant and convenient for the customer.

On this Valentine’s Day I find it fitting to show some love to my business phone company DYL. I first learned about DYL in early 2015 before launching my first insurance agency. I chose DYL simply because it offered all the features I wanted under one platform. With DYL I get Lead Management, Campaign Dialing (For Telemarketing), Two Way Texting, Two Way Faxing, Emailing and lastly a great VOIP phone system. DYL allows me to Instant Call New Leads thru Integration with my Internet Lead Providers. The phone system allows me to create Workflows (Automated Follow-up) to include Calling, Emails and Texting. There are great report options and the ability to customize so many functions. DYL’s app on my iPhone has been amazing with the ability to log into my office phone system from anywhere in the world so I can work globally and function locally. DYL has also provided me with great customer service and they also offer some amazing webinars and training from top producers in my industry which has helped me immensely. DYL is a great phone system with a great team and I highly recommend them for your business no matter what the industry. Guy Anglade Allstate Agency

I’ve been in the insurance business for 18 years and have been with DYL for 3 1/2 years. It’s the best phone system I’ve had. It’s easy to use, has lots of features and the support has been good. It definitely makes us more productive. One example is we can label calls as “Spam” and then avoid them when they call again, which is a big headache for all small businesses. From a management side, the reports are easy to run so I can track my staff’s calling times, listen in on their calls if I want and easily play back any call for coaching. This recording feature has also saved our agency several times when a customer complained. We just go back and listen to the recording and that gives us the information needed to deal with the complaint. We’re not fully using all of the sales tools in DYL but we’re in the process of implementing more and more of them to help increase our sales. All in all, I’m very happy with DYL and from listening to other agents plus my prior experience, I don’t think their combination of tools, ease of use and support can be beat. I highly recommend DYL.