Overall
3.1
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DYL

DYL Verified Reviews & Ratings

Marina Del Rey, CA
“DYL,” or Dial Your Leads, is an integrated phone and CRM system. By bringing these two systems together, sales...
2009
Year Founded
28%
Recommend It
18
User Reviews
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Technical support for VOIP service is…

Technical support for VOIP service is always busy and can’t trouble shoot. I leave a message with an employee to have a tech call me and no return call. I have to call back the next day and sometimes it takes two days to reach them. Once I reach them we do the same trouble shooting to resolve the issue for the afternoon but the problem of bad call quality, ghost ringing, causing internet website issues, answering system cutting clients voice messages off. Management team treating me poorly on a recorded phone line, no return calls. The software platform is some of the best in the industry so if they could ever make their system work it would be awesome. They also try and get a years service paid upfront and give a discount to do so but if their system doesn’t work once the year is paid upfront and that client wants to cancel DYL won’t refund any of that years money. I signed up in January and paid a year upfront. February I wanted to cancel do to all the technical issues and they said I could cancel but they wont refund any money. Worst company I’ve ever done business with.

Technical support for VOIP service is always busy and can’t trouble shoot. I leave a message with an employee to have a tech call me and no return call. I have to call back the next day and sometimes it takes two days to reach them. Once I reach them we do the same trouble shooting to resolve the issue for the afternoon but the problem of bad call quality, ghost ringing, causing internet website issues, answering system cutting clients voice messages off. Management team treating me poorly on a recorded phone line, no return calls. The software platform is some of the best in the industry so if they could ever make their system work it would be awesome. They also try and get a years service paid upfront and give a discount to do so but if their system doesn’t work once the year is paid upfront and that client wants to cancel DYL won’t refund any of that years money. I signed up in January and paid a year upfront. February I wanted to cancel do to all the technical issues and they said I could cancel but they wont refund any money. Worst company I’ve ever done business with.

Pros: Features they offer are great.
Cons: Service is poor at best, no return calle and no refunds.
Would Recommend: No

I have been with DYL for over 3 years…

I have been with DYL for over 3 years and stayed on as a customer while they had a lot of growing pains in 2017 where phones would be down ever other day for months. They told me they would fix the problems. They will fix the problem and then 3 months later have more issues. The big issue is service. When you call in they do not support their phone service just the software, so when there is an issue they have to call their back end provide they can take several days to respond. As you wait you will not get any follow-up and will have to call in just to be told “I see there is a ticket.” If you are looking for a great concept without reliability they are your go to.

I have been with DYL for over 3 years and stayed on as a customer while they had a lot of growing pains in 2017 where phones would be down ever other day for months. They told me they would fix the problems. They will fix the problem and then 3 months later have more issues. The big issue is service. When you call in they do not support their phone service just the software, so when there is an issue they have to call their back end provide they can take several days to respond. As you wait you will not get any follow-up and will have to call in just to be told “I see there is a ticket.” If you are looking for a great concept without reliability they are your go to.

Pros: I like the features.
Cons: Service is not reliable.
Would Recommend: No

DYL does everything I could imagine…

DYL does everything I could imagine. My communication with real time leads never slips under the cracks. This is the system if you want to “set it and forget it!” They do the thinking and planning for me so I don’t have to worry about what I need to do next. Thank you DYL

DYL does everything I could imagine. My communication with real time leads never slips under the cracks. This is the system if you want to “set it and forget it!” They do the thinking and planning for me so I don’t have to worry about what I need to do next. Thank you DYL

Pros: Amazing Features.
Cons: None.
Would Recommend: Yes

This system kicks major butt…

This system kicks major butt! DYL lets us be the first in line to contact leads…I’m telling you that we maximize every opportunity. Since going with DYL, every member of my team is uber productive. Our clients always comment and compliment our responsiveness. Using DYL makes us easier to reach whether we’re inside chained to the office, out at a job site, a manufacturer’s conference, anywhere. I’m not sure why some of those other reviews are cackling. I have reliable internet service and have never had an issue with them.

This system kicks major butt! DYL lets us be the first in line to contact leads…I’m telling you that we maximize every opportunity. Since going with DYL, every member of my team is uber productive. Our clients always comment and compliment our responsiveness. Using DYL makes us easier to reach whether we’re inside chained to the office, out at a job site, a manufacturer’s conference, anywhere. I’m not sure why some of those other reviews are cackling. I have reliable internet service and have never had an issue with them.

Pros: Productivity, Customer Service.
Cons: Nothing.
Would Recommend: Yes
Tammy H.'s review forDYL

One of the worst decisions we made to… Copy

One of the worst decisions we made to switch over to DYL. I would not recommend in any way, shape or form. We have constant issues and lose phone service regularly. It is consistently an interruption to our business. These are some of the phrases that I hear all the time (because I’m the one who handles the phone system) “The phones aren’t ringing”, “outbound calls won’t connect”, “voicemail isn’t working”, “voicemail message isn’t there”, etc. It’s very frustrating.

One of the worst decisions we made to switch over to DYL. I would not recommend in any way, shape or form. We have constant issues and lose phone service regularly. It is consistently an interruption to our business. These are some of the phrases that I hear all the time (because I’m the one who handles the phone system) “The phones aren’t ringing”, “outbound calls won’t connect”, “voicemail isn’t working”, “voicemail message isn’t there”, etc. It’s very frustrating.

Pros: NO PROS.
Cons: ALL CONS.
Would Recommend: No
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Provider Overview

“DYL,” or Dial Your Leads, is an integrated phone and CRM system. By bringing these two systems together, sales agents will be able to contact more leads quicker, while automatically logging the information about the lead. The system sets up reminders to follow up with business calls, so no one falls through the cracks. Founded in 2009, DYL’s headquarters are in Marina Del Ray, California.

 

DYL Pricing and Services

 

Most Popular Plan:
VoiceConnect:
– Customized Ringbacks
– Customized hold music
– Unlimited ring groups
– Unlimited call queues
– Track and record every call
– Save call recordings offline
– Paperless fax, inbound and outbound
– Voicemail-to-email
– Unlimited voicemail boxes
– Auto-attendant
– Discounts on VoIP phones

Highlighted Features
– Enterprise call features
– Integrated CRM and call center system
– HD Voice
– Automated system takes the guesswork out of lead follow-through
– Detailed call tracking
– Dial without pressing buttons
– Manual includes list of states with “2-party” recording laws
– Syncs with Google
– Easily create campaigns
– Unlimited US calling
– Toll free numbers available
– Call breakdown (review)

All Available Plans:
VoiceConnect: “A full‐featured cloud phone system tightly integrated with all of our other tools.”
– Customized ringbacks
– Customized hold music
– Unlimited ring groups
– Unlimited call queues
– Track and record every call
– Save call recordings offline
– Paperless fax, inbound and outbound
– Voicemail-to-email
– Unlimited voicemail boxes
– Auto-attendant
– Discounts on VoIP phones

ContactConnect“A full service communications system that includes a CRM, email drip, SMS, and more.”
– Schedules follow up calls and emails
– Call back sequence, schedule up to seven automatic calls back
– Creates hotlist of high-priority contacts
– Online calendar
– Reminder calls for every appointment
– Follow up SMS text sent after phone call.
– Message notification
– Automated emails
– Click-to-call widget
– Drip sequence
– Dynamic folders
– Lead has subscribe/unsubscribe options

CampaignConnect“An ultra‐fast campaign dialer so you can reach more leads, faster”
– Autodialer saves time every phone call
– Call recording
– Many agents may dial from one list
– TCPA (Do Not Call Registry) compliant
– Create lead database from any Excel or CSV file
– Upload leads already in your account
– Unlimited custom fields in database
– Expected call rate of 100 calls/hour for every rep
– Make new calls without hanging up the phone
– Track and record every call
– Save call recordings offline
– Calls can be assigned to individual users
– Each agent gets their own DYL account

LeadConnect: “Be first in line and connect instantly with the right internet leads, at the right time.”
– Lead fills out online form indicating they want to be contacted, call connects in real time (under 3 seconds)
– Faster dialing
– Connect with leads at opportune moments

Customer Support Options:
Open Monday-Friday 6:30am PT – 5pm PT. Closed on weekends, but available after hours for emergencies: Call (888) 310-4474 for either sales or support

Best For:
Businesses where mere seconds can mean the difference between making the sale or losing it to a competitor.

 

Bottom Line for DYL


There’s an old saying in business that if you don’t shake your customer’s hand within five minutes of him walking through the door, your competition will. That’s an old saying, and by now, that five minutes has been squeezed to just five seconds. DYL ups the ante on timely response by letting its agents connect to leads in real time.

When a potential customer fills out a form, sends an email, or otherwise indicates that he wants to be contacted, that information goes to an available agent, and the phone will ring immediately. There is no chance of the lead getting buried in a mountain of email. DYL has a number of systems in place to make sure the agent persistently follows up on the lead until the connection is made. Even if the agent doesn’t reach the lead right away, the DYL sets up automated reminders to the agent at regular (but not annoying) intervals. DYL gives agents tools for success that weren’t available just a few years ago.

Screenshots
  • Lead Overview
    Lead Overview
  • Office View
    Office View
  • Upload Records
    Upload Records

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