Provider Overview
Founded by David Hague and Damian Hanson in 2016, CircleLoop is a UK based Business VoIP provider with a strong focus on offering a simple, easy to use, yet effective solution. The mission behind CircleLoop was to transform traditional Business Phone systems by taking a modern software approach to re-invent the paradigm. CircleLoop felt that business owners shouldn't have to have a degree in telecom "mumbo-jumbo" to leverage the power of cloud telephony.
Frustrated with costly service, time consuming on-site installs, and just poor quality hardware phones, the pair behind CircleLoop simply wanted to create a phone system that doesn't require its users to jump through hoops. With a headquarters and main presence in the UK, CircleLoop is of course a strong choice for UK based businesses. The provider does offer unlimited calling to the US, Canada and Ireland, as well as UK and International phone numbers.
CircleLoop Pricing and Services
User Features
- UK Numbers
- International Numbers
- Unlimited UK Calls
- International calls to over 170 countries
- SMS
- Call Recording
- Call Forwarding
- Contact Management
- Caller Menus and Greetings
- Personalized voicemail
- Voicemail to text
- Call Transfer
- Supports USB and Bluetooth Headsets
- Set Business Hours
- Live Activity Feed
- Smart Notifications
- Mobile Apps
- Desktop Apps
- Backup Number
- Device Sync
Collaboration Features
- Team Numbers
- Conference Calling
- Team Activity Feed
- Integrations
- Call Transfer
- Team Voicemail
- Shared Contacts
- Personalized Voicemail
- Team Greetings
Admin Features
- Add & Remove users
- Add & Remove numbers
- Create team numbers
- Control Subscriptions & Payments In-App
Pricing and Plans
Unlimited - £15 (+VAT) monthly per user, contract
- Includes 1 UK Number
- All CircleLoop Features (Including call recording, conference calling & voicemail to text)
- Unlimited inbound calls
- Unlimited outbound calls to UK, US, Canada, Ireland
- International calls from 3p/min
Pay-as-you-go - £5 (+VAT) monthly per user, contract
- Includes 1 UK Number
- All CircleLoop Features (Including call recording, conference calling & voicemail to text)
- Unlimited inbound calls
- UK outbound calls from 3p/min
- International calls from 3p/min
Extras When You Need Them
- International Numbers from £5/mo + VAT
- Additional UK Numbers at £2/mo + VAT (01, 02, 03 and 07 numbers available
- Port Existing Number from £20 + VAT
Editor's Bottom Line of CircleLoop
With a major focus on providing service in the UK, CircleLoop is a strong choice for any business located within the area. Without any contracts or confusing pricing schemes, CircleLoop makes it easy for any business to get their phone system up and running. Whether your team is looking for a cheap pay-as-you-go option, or a complete unlimited plan, CircleLoop doesn't place limitations on their features provided, so even the smallest organizations still gain a complete business phone solution. However, with the pay-as-you-go plan, users are simply charged per-minute for each phone call.
With both desktop and mobile phone applications, CircleLoop is looking to eliminate the expensive and unnecessary desk phone. In fact, just about every aspect of your solution can be controlled directly from CircleLoops app, even billing, payment and subscription options. Users can even mix and match subscriptions on a user level. This enables some teams to have access to the Unlimited plan, while other departments that might not deal with as much business over the phone can be limited to a pay-as-you-go plan. This is all configurable directly from the app itself, no need to log into an account on CircleLoop's website or online portal.
Despite their focus on the UK, CircleLoop does include both international numbers as well as international calling. Calling to the United States, Canada, and Ireland is mostly unlimited, with a few exceptions for Ireland calls. Both UK and International numbers are available as well, and CircleLoop will of course port an existing number if your business is looking to stay consistent. Despite the affordable cost, CircleLoop doesn't skip out on the features one would expect from a Business Phone system -- like call recording, business SMS, IVR and caller greetings, voicemail to text, and more.
CircleLoop also offers a super simple sign up process without any contracts. Users can also get started with their new phone system right away, simply sign up for service, download the app, log in and start making phone calls. Customer Support is UK based as well, and available on multiple channels including phone support, live chat, email and even in-app chat. Users can of course make calls over the internet, or even through 4G mobile data. Overall, CircleLoop is a modern take on the very necessary Business Phone solution, offering a super simple solution that doesn't skip out on the powerful features.
