CallTower

If you’re looking for commission based referrals to a VOIP provider…look elsewhere. As an active MSP, Call Tower decided to sit on all our commissions and clientele forcing us to begin moving to another provider. Call Tower was good to work with in the beginning but upper management is driving the company downhill.

The product we demoed is not the product we got. 6 months in and we are still not on an operating level. Even our caller id name is wrong after they supposedly fixed it. I use another provider and I can fix the issue in literally 2 minutes. They promise to support and never deliver. What a disappointment for the price we pay.

I moved to CallTower based on the recommendation of my Microsoft Dynamics CRM provider in order to provider a phone service integrated with Dynamics. What a mistake. Calls went from 100% reliable with my former provider (8×8) to regularly dropping calls, I would estimate at least 20% of calls were dropped every day. When I called technical support I was told that the problem was “on my end” and spent a lot of time troubleshooting the supposed local problems. In the end, it became evident that the problems were with CallTower and I went back to 8×8 and call quality and reliability returned. Throughout this experience the level of customer support was marginal at CallTower, lots of promises for follow up that never happened. Even now as I have ported out my numbers and given them notice that I am closing my account no one calls back as promised (although they do continue to bill). If you are considering CallTower and you want your voice communications to work and want a company that will provide you with a decent level of support, I would look elsewhere.