CallTower

We had a few hiccups due to unclear expectations set from the beginning, but the implementation team was organized and on top of the transition that occurred. When needed, the escalation process worked extremely well and responses were received timely. Overall, I enjoyed working with the CallTower team and would recommend their solution.

We switched from straight Microsoft with literally no support to Call Tower. They now handle all our O365 licenses and provide an in-depth level of support for both Teams Calling and O365. We attempted to mimic our old VOIP phone system and it’s operations and Call Tower was able to provide to closest match possible. Additionally they have provided a go-to for all our support issues and license needs.

Our company’s previous carrier could not connect directly to MS Teams, which is what our organization decided to use for a complete communications solution, including telephony. We decided to go with CallTower and couldn’t be happier. They were organized, and quick to port our numbers. User only noticed that call quality was better, and more stable. For an admin like me, I’m happy to no longer have to maintain on-site hardware.

We migrated from our old provider Ring Central to CallTower to move our users to Microsoft Teams calling. They put together a plan gave us the options we needed and handled the migration. During the migration we had one contact person that handled all questions and any problems that came up. After all users were converted and our numbers ported over they helped us with Teams issues that would eventually come up and gave us solutions to solve them. We have been on the service for over ten months without issue. If anyone is looking for a company to help with your voip conversions I’d say give CallTower a try at least hear what they have to offer.

If you’re looking for commission based referrals to a VOIP provider…look elsewhere. As an active MSP, Call Tower decided to sit on all our commissions and clientele forcing us to begin moving to another provider. Call Tower was good to work with in the beginning but upper management is driving the company downhill.

The product we demoed is not the product we got. 6 months in and we are still not on an operating level. Even our caller id name is wrong after they supposedly fixed it. I use another provider and I can fix the issue in literally 2 minutes. They promise to support and never deliver. What a disappointment for the price we pay.

I moved to CallTower based on the recommendation of my Microsoft Dynamics CRM provider in order to provider a phone service integrated with Dynamics. What a mistake. Calls went from 100% reliable with my former provider (8×8) to regularly dropping calls, I would estimate at least 20% of calls were dropped every day. When I called technical support I was told that the problem was “on my end” and spent a lot of time troubleshooting the supposed local problems. In the end, it became evident that the problems were with CallTower and I went back to 8×8 and call quality and reliability returned. Throughout this experience the level of customer support was marginal at CallTower, lots of promises for follow up that never happened. Even now as I have ported out my numbers and given them notice that I am closing my account no one calls back as promised (although they do continue to bill). If you are considering CallTower and you want your voice communications to work and want a company that will provide you with a decent level of support, I would look elsewhere.