I moved to CallTower based on the recommendation of my Microsoft Dynamics CRM provider in order to provider a phone service integrated with Dynamics. What a mistake. Calls went from 100% reliable with my former provider (8×8) to regularly dropping calls, I would estimate at least 20% of calls were dropped every day. When I called technical support I was told that the problem was “on my end” and spent a lot of time troubleshooting the supposed local problems. In the end, it became evident that the problems were with CallTower and I went back to 8×8 and call quality and reliability returned. Throughout this experience the level of customer support was marginal at CallTower, lots of promises for follow up that never happened. Even now as I have ported out my numbers and given them notice that I am closing my account no one calls back as promised (although they do continue to bill). If you are considering CallTower and you want your voice communications to work and want a company that will provide you with a decent level of support, I would look elsewhere.
I moved to CallTower based on the…
I moved to CallTower based on the recommendation of my Microsoft Dynamics CRM provider in order to provider a phone service integrated with Dynamics. What a mistake. Calls went from 100% reliable with my former provider (8×8) to regularly dropping calls, I would estimate at least 20% of calls were dropped every day. When I called technical support I was told that the problem was “on my end” and spent a lot of time troubleshooting the supposed local problems. In the end, it became evident that the problems were with CallTower and I went back to 8×8 and call quality and reliability returned. Throughout this experience the level of customer support was marginal at CallTower, lots of promises for follow up that never happened. Even now as I have ported out my numbers and given them notice that I am closing my account no one calls back as promised (although they do continue to bill). If you are considering CallTower and you want your voice communications to work and want a company that will provide you with a decent level of support, I would look elsewhere.
Pros:
Access to Skype.
Cons:
Frequent dropped calls.
Would Recommend:
No
