bOnline

This is the worst company you could possibly imagine.
The service is constantly breaking and going offline, normally for several days on end,
Their 'support' team are completely clueless and copy paste the same answers every time it happens, normally about once a month. Last time I was told that I was lying when I said the system was offline and was not believed until I sent a video showing the problem.
Today it has happened again. As soon as we are able to we will be leaving Bonline as they are rude and incompetent.
They claim all sorts on their website but the truth is that the iPhone app has never worked, the desktop phones break and the backend service is constantly offline.
Even if the service was completely free we would not return.
Signing up to this company is our biggest business mistake we have ever made.

Rubbish customer service and unhelpful. They will trap you into a contract and their interest is the monthly payment. I will never use them again in the future nor will I recommend. They are also more expensive compared to other viop providers and I've had constant problems. It's really not worth the hassle

We started using bOnline in April 2020 for their VoIP services, and in all my years in business, signing up with bOnline has been one of my biggest regrets.

When the system is ‘working’, the calls constantly drop and the actual call quality is very poor with the lines constantly sounding like they are fuzzy or really crackly. Calls frequently don’t get through to us and sometimes they do get through to the software but it won’t let us answer. Sometimes the phone can be ringing and we’re all wildly trying to answer across all our devices. Like any business, missing calls is bad for reputation and the bottom line however bOnline just don’t seem to care. We are nearly a year down the line in a three year contract and I have asked numerous times to be let out of my contract and to part ways amicably as they genuinely seem unable to deliver a functioning product however this request has never been answered and all they’ve done for us despite daily issues is grant me a one time £30 credit.

I am the company director and they’ve left me with a phone line that works maybe 1 hour in every 24 for months now. The last communication I had with one of the support team was on the 13th of January when he said he was on a call right at that moment trying to sort things for me and would be straight back in touch after the call. There has been no update since, and I’ve emailed three further errors with no response.

I purchased a VoIP system that worked on both desktop and mobile to provide the ability for people to work from home during evening and weekends - bOnline barely works on anyones mobile so I’ve ended up in the office on the evening and weekends trying to use the desktop to make important calls and I’ve also had to pay staff overtime to stay in the office late during busy periods.

When we originally got the system we were asking frequently for support from the team to try to get things to work better, but they talked us through the same steps almost every time. Our Wifi and computer systems which operate every other software systems we use with no issue were continually blamed by BOnline. At one point we were told the latest Mac update was to blame and that we had to downgrade our software to continue using bOnline. When we advised we couldn’t do this as all other apps would eventually struggle to work with downgraded software the customer representative on the live chat sent us a sad face emoji.

Sometimes, you can get the app to work by deleting it, re downloading it and reactivating your soft phone. This is what bOnline suggest you do every time it stops working. The team can do this multiple times a day between all our phones with varying degrees of success.

WORST EVER!Never signup with this guys.Once you are card is in, they will take you for a ride,they charge you for services you've not used, refund never comesback. Dont loose your money,time ,peace of mind & energy.They will have an issue every day & they will keep on saying excuses for everything.

STAY AWAY! Worst company i have ever delt with - terrible customer service - they dont get back to you when you have a problem - i was paying for call recirdings and for 6 months they did not record a single call and kept telling me they were but i couldnt acess them.

Would never use this company ever again - as soon as they have your contact information they will hound you and call you a million times - stay away.

Also no UK call centres

One of the worst companies to deal with.
Support is not available over the weekend or outside office hours, but they are happy to suspend your line during that time so you are stuck.
Signing on was a joke and was stuck with super slow internet for a month. Was offered compensation in the form of an amazon gift voucher which i agreed to, but when it came to receiving it this never happened, blaming a 3rd party. No alternative compensation was offered and was stuck with them.

VOIP seems a minefield and there are many confusing plans and companies. I call around 20 before finding bonline. They have, from the outset, been patient, helpful and answered all my questions. We have just got set up and so far so good!

Excellent customer services and sorted my services in 24hrs so happy. Would definitely recommend

Tasneen was very helpful and professional in her assistance with me.

The service overall was exemplary, both Tasneem Abrahams and Michael Bright of Cape Town were precise, efficient, professional and instrumental in assisting my business launch set up.

Furthermore, I will be recommending bOnline to other companies that are within my network here in Oxfordshire, UK.

Many thanks, KR