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Vonage

First introduced to consumers in 2004, Vonage has been a pioneer in VoIP services and remains one of the...
2.4
Holmdel, NJ
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Since approximately 2016 I have been a Vonage customer and canceled my services because they have the worst customer services for existing customers. During the cancellation I asked the service representative if I had any balance and he told me no and the result was that they sent me directly to credit collection services before contacting me directly. I do not recommend Vonage at all.

Would Recommend: No
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As another reviewer mentioned, there are no prorated refunds of annual plans. Their customer support over the years keeps getting worse. I've been a customer for over 20 years and am now changing. I had 2 lines that renewed at different times. My primary line was the number I was getting rid of and I had called a day before renewal. My second line I has paid for in full 5 months before. They moved my second line to the primary line and said no credit and we have to charge you like it was still moving forward on the primary line. Even if you are within their time period to change plans, they will not refund you the same amount of money. This is shady business practices. If you're on the fence with them and another, I would not choose Vonage.

Would Recommend: No
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I have been a customer of Vonage for over 18 years but have now moved and no longer need this type of phone line. I pay on an annual basis and when I called to cancel I was informed that they do not offer any pro rated refund if it is past 45 days of the annual renewal. I am now paying for 8 months of service that I do not need.
I have been with Vonage through thick and thin and not only supported them, but recommended them. No longer. In the early years they had support issues, technical issues, you name it. It has worked well for me as I needed a VOIP line but this experience has soured it all for me.

Would Recommend: No
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Sam M.'s review for Vonage

I cancelled the service and they kept charging my credit card. when I called to find a solution I was told there is nothing they can do even if I go to court I will loose. Not sure why they brought the legal route into a simple phone call, I would stay away from these crooks. Quality of the calls aren't the best anyways, I'm glad I m not using them.

Would Recommend: No
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This platform doesn't offer direct dialing of customer extensions... Which I would say is pretty normal for other platforms, and being a phone provider... That should be a pretty pressing issue for them. Support was more confused than helpful.

Pros: None.
Cons: Extension Dialing.
Would Recommend: No
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I would give zero stars if it was possible. They make it extremely difficult to cancel. When trying to cancel, they will give you a low promotional price that then raises up month after month. I had a hard time canceling. When I was finally able to cancel, it was conveniently for Vonage on the 2nd day of the billing cycle. Because you are billed a month in advance, they will not refund any money, even though they are not providing any service. Customer service is out of India and difficult to understand. A year after cancelling, I am surprised to see that I was sent to collections for $20. Do yourself a favor and pick a company with integrity.

Would Recommend: No
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Muraty Z.'s review for Vonage

Hello,
im telling honest review, don't use their service.
I register with them, from first minute they suspend my account, I called to support, fraud department ask me to send and prove that my company is legit. I did everything, but they didn't do, no movements, I didn't receive their service. And they also put you on commitment for 1 year.
I need that service immidieatly, but they didn't provide me. im calling to them, support forward me to fraud department, fraud department never answer only throw email, and even email no resolve my issue. I asked to cancel my account and refund all money what you charged me, that I don't want to use them any more. Support told that can help me because first I need to remove suspend account, but how can I do it, I don't know. they not removing suspension. SO is like circle to use their service you need to remove suspend, I can't do it, I don't know. too cancel everything with them you need to remove suspend status. and they can help, they just maximum support forward your call to fraud department, and fraud department have voice message only. I used a year ago nextevia, I thought may be give a shot try another service, cause I thought they will be more innovative and looks better in disgner and user interface, it thought will be better. but is nothing, just kind of bad experience!

Pros: No pros.
Cons: Everything starting from register.
Would Recommend: No
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Worse customer service.
Untrained unprofessional staff to handle the call.
I used their service more then 10 years.
When I want to switch to another company they gave me very hard time .
It took months for switching.
Now they send 17 dollors balance to collection agency, even our phone line down for 2 months.
We spoke to remove the bill but put down the call few times.
I don't think they deserve to do bussiness in canada.
I highly recommend not to use their services.

Pros: Worse customer service.
Cons: Zero helpful.
Would Recommend: No
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It took me hours to get my VoIP phone up and running. The phone was connected to the ethernet but for some reason it didn't work. Had to take the phone to my home because I don't have a PC at the business for them to use remote control. I literally was on the phone with them for over 2 hours. Then, I called them again and asked to remove the call forwarding to my father's cell phone, which does not show up on their portal, but the operator turns off all calls to the VoIP phone at the business. wtf?? Why the hell is this so complicated? They need to hire some competent people who actually know what they're doing. I don't have time to sit here for hours going back and forth on something that is so simple.

Pros: decent price (not great).
Cons: set up was time very time consuming. Customer service people do not seem to know what they're doing.
Would Recommend: No
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Dylan I.'s review for Vonage

Vonage is a horrible service, They have NO phone support at all to help with issues/questions. If you call they force you to go on the online chat and disconnect the call. If you want to cancel your service, nope - you got to wait for a supervisor to call you back (maybe) - so you need to call like 5 times for them to finally call you back to cancel which I'm not sure if that's even legal as PER US LAW proper notification to cancel a trade service should not be that complicated/intentionally made to not happen. Either way, horrible practices/ poor quality of call/lots of better competitors - used Vonage for 3 years, left today - happier.

Pros: None.
Cons: Horrible Service, Chat Support Is Pathetic, NO PHONE SERVICE AT ALL, Horrible Quality of Calls + Pricing.
Would Recommend: No
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Provider Overview

First introduced to consumers in 2004, Vonage has been a pioneer in VoIP services and remains one of the largest providers today. Vonage was created by Jeff Pulver, who was responsible for crafting one of the first Voice Over Internet Protocol applications, Free World Dialup. The company has since acquired multiple technology businesses  and expanded its offerings in both the residential and business markets.

Residential services were rebranded to Vonage For Home in 2019.  With a simple setup, competitive pricing and a large array of features, Vonage For Home is an easy to adopt solution.

 

Most Popular Plan:

Vonage North America is the provider’s most popular residential calling plan, for $9.99 a month. The plan includes unlimited minutes anywhere in the U.S. (including Puerto Rico), Canada, and Mexico, the ability to call on a home phone and three smartphones, and 25 customizable features. The plan also includes number porting to retain your original home phone number, or can provide you with a new number. Included hardware is simple to set up and quick to adopt. Plug in your phone and router, and you’re all set to start making calls.

The Bottom Line:

As one of the most recognizable VoIP providers, Vonage For Home has formed one of the most powerful calling platforms with unlimited calling in one of the largest pools of included countries. Additions like number porting, smartphone apps, and other unique calling features make Vonage a good choice for those looking to switch to any easy VoIP solution to replace their phone service at home.

 

All Available Plans:

  • Vonage North America: $9.99 a month for unlimited calling across the U.S. (including Puerto Rico), Canada and now even Mexico, equipment, shipping, and activation included
  • Vonage World: $14.99 a month for unlimited calling to 60+ countries, including unlimited mobile calls to 10 countries, equipment, shipping, and activation included
  • U.S. & Canada Unlimited Globe® Philippines 3000: $19.99 a month for 3,000 minutes to major Philippines VoIP provider Globe Telecom, plus Vonage World features including unlimited global calls to 60+ countries

 

All Available Calling Features:

  • Three-way calling to add a third person to the conversation at anytime
  • Bandwidth Saver to maintain great call quality even when internet connections are poor
  • Call Return lets you see who called you and when and return the call without having to redial the number
  • Call Transfer to redirect any calls to any number in the U.S., Puerto Rico and Canada while you’re on another call
  • Call waiting so you can see who is calling when you’re on the other line
  • Do Not Disturb setting will have all your calls go straight to the Vonage Voicemail Plus whenever you want
  • In-Network Calling is free to call other Vonage numbers
  • International & Directory Assistance Block can block directory assistance and international calls
  • Network Availability Number to forward calls to any number of your choice in case power goes out
  • Ring Lists let you direct incoming calls to the specific Vonage For Home  line of your choice
  • Vonage Extensions allow you to take your number anywhere and use your smartphone to make and answer calls through a mobile app
  • Selective Call Block to quickly block unwanted calls with through the mobile app or your Online Account. Block and unblock numbers as frequently as you want
  • Vonage Voicemail Plus lets you listen to voicemails from your phone or have audio files sent to your e-mail inbox
  • Enhanced Call Forwarding to answer home phone calls no matter where you are, through your Vonage For Home Online Account or any other number including mobile
  • SimulRing lets you forward your calls to up to five additional phones including desk phones, basic mobile phones or even smartphones without the Vonage Extensions app
  • Dedicated Fax Line lets you send or receive faxes from your home without tying up your phone line
  • Toll-Free Plus allows you adopt a toll free number for others to call you for free
  • Virtual Number lets you save family and friends money by setting up a Virtual Number in their area code, no more long distance calls
  • Vonage Online Account to manage your Vonage For Home service from your smartphone or computer
  • Special Service Numbers include:

-211: Your connection to community services

-311: Your local public information center

-411: Residential and business phone listings within the U.S., including Puerto Rico, and Canada

-511: Timely travel information

-711: Your state’s Telecommunications Relay Services (TRS) so you can call any phone with a text phone (TTY)

-811: Locate your city’s underground utility lines

Screenshots
  • Help and Feedback
    Help and Feedback
  • Contacts
    Contacts
  • Calls
    Calls
  • Messages
    Messages
  • Phone System
    Phone System
  • Settings
    Settings
  • Virtual Receptionist Settings
    Virtual Receptionist Settings
  • Voicemail
    Voicemail

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