BroadVoice

4
4.0/5
Headquarters:Winnetka, CA
Founded In:2010
$17.95
Number of Reviews:
Would recommend:
83% of Users
Quality
3.833335
Installation
4.333335
Support
3.666665
Reliability
4
Features
4
Price
4.166665
OVERALL SCORE
4.0
4
avatar
Robert

Clear Calls...

Voip.com provides a good service that is the least expensive out of the other provider I switched from. Provides basic calling services with some key features. Customer support seems thorough on their products and whats included. Haven't experienced any issues. If your trying to keep your business place simple then this is the provider for you.

Pros:Clear Calls, Price
Quality
4
Installation
4
Support
4
Reliability
4
Features
4
Price
4
Overall Score:4.1 Out of 5
avatar
Wesley

It’s been several

It’s been several months now that I get less than mediocre service. I have called countless times, but I still experience the same problem. Very, very often I can’t make phone calls from either of the two devices I pay for regularly and on time.
I am not getting the service I deserve and am paying for. This is disrespectful and a tremendous lack of customer service. When will I get a technical representative that will know what they are doing? When will I enjoy again the service I had for many years? I am not the kind that jumps from company to company as I know that problems happen, but it has got to a point of disrespect to the American Citizen.

I am exhausted of the amounts of reps that touched my devices, keeping me on the phone for hours, without successfully fixing the problem. I request that proper service be provided, through a qualified staff. This is not much of a request but it’s been ignored for so long. Just about every time I called, the rep ( or should I say phone operator ) said they had no skill to help me and took a message so a more technical rep would call. And that call always came when I was on the street. Every single rep would look what the previous one did and say that was the problem so they’d have fixed it. In my dreams!!!!

Pros:Customer Service
Cons:It was sold to Phone Power whose Customer Service is poor
Quality
4
Installation
4
Support
2
Reliability
3
Features
4
Price
4
Overall Score:3.0 Out of 5
avatar
Arnold

Proven cost-effective

Great service, very reliable and has already proven to be cost-effective. Very structured plans as per my company's needs, and can make changes to my account from on their site. Support team has pretty much available on demand. Setup of the ip phones was easy and got them to work with just a quick phone call to support.

Pros:Price, Setup, Quality.
Quality
4
Installation
4
Support
5
Reliability
4
Features
5
Price
4
Overall Score:4.4 Out of 5
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Michael

Easy phone guides

Joined this company a couple of months ago. The setup was real easy. I found guides on everything I needed on the site about how to install the soft-phone and directions on how to use it properly. Its a little pricey and took me a couple of days to figure out the soft-phone and all its basic features and keys.

Quality
3
Installation
5
Support
4
Reliability
4
Features
4
Price
5
Overall Score:4.3 Out of 5
avatar
Melissa

Clear sound quality

Soft-phone works great..clear sound quality. I switched in February of 2013. The hubby set everything up and was really quick. The features are pretty basic including e-911, dual line, call hold.

We got one phone Polycom for our home office, and because the phone allows for multiple line connections, we were able to use the same device as our home phone as well. The selective calling features allow us to set call rules as we need between our home and business lines.

Quality
5
Installation
5
Support
4
Reliability
5
Features
3
Price
3
Overall Score:4.3 Out of 5
avatar
Jarred

Simple Installation

Been with voip.com for a couple of months now. Installation process was pretty simple.

We've recently expanded into the Canada Market, and I love being able to call all of Canada just as a local/domestic call. I'm definitely happier with the price compare to land-lines. The sound quality is ok but on heavy internet usage you will experience some voice quality jumpiness and stuttering.

Quality
3
Installation
4
Support
3
Reliability
4
Features
4
Price
5
Overall Score:4.0 Out of 5

BroadVoice (formerly VoIP.com) offers many service plans that span various uses. Amongst these, however, is the domestic plan. This service plan includes a multitude of features and services. While other provider plans are separated and defined by the amount of included features, minutes, and so forth, BroadVoice offers the same features and services with every plan. The difference lies in the duration of the plan a user chooses. That being said, BroadVoice does offer various contract plans; however, the provider also offers a month-to-month payment option. Additionally, the setup fee is free with VoIP.com; however, there are additional surcharges and shipping & handling charges that factor in to initial startup costs.

BroadVoice’s Domestic Plan includes Free US and Canada calling, a Free Second Line, 60 Free Minutes (per month) to over 55 Countries, and Keep Your Number. If users need more International calling time there is the International Plus option, which includes 1200 minutes per month (for an additional charge). International rates are determined by the location a user is trying to reach. VoIP.com, like most providers, offers a rate calculator that determines rate based off of the information supplied (i.e. country, phone number, country code, etc.).

In regards to features included, BroadVoice offers an extensive list of features including: Free Second Line, Free International Minutes, Voicemail, Voicemail Viewer, Voicemail-to-Email, Web Based Call Logs, Online Account Management, Remote Voicemail Access, Do Not Disturb, Incoming Call Routing, Outbound Caller ID Block, Anonymous Caller Rejection, Block List, Incoming Caller ID with Name, Outgoing Caller ID with Name, Call Waiting Caller ID, Simultaneous Ring, Call Forwarding, Call Waiting, Speed Dial, Contact List, Call Hold, Directory Assistance Block, Operator Block, Softphone, 7,10, & 11 Digital Dialing, *69 Call Return, 3-Way Conference Calling, Local & Long Distance Dialing, Bring Your Own Device (BYOD), Enhanced 911, Free In Network Calling, Refer A Friend, 30 Day Satisfaction Guarantee, Keep Your Number, 7-Day Customer Support, 211 Community Service, 311 City Service, Bandwidth Saver, 811 Call-Before-You-Dig Service, Click2Call, Remote Click-2-Call, Failsafe, International Call Block, and Fax Catcher.

In addition to all of the above included features, BroadVoice also offers add-on features, which are subject to additional individual monthly charges. These add-ons include: Lowest International Rates, Direct International Dialing, Add A Line, Operator Dialing, Virtual Numbers, 411 Directory Assistance, and Toll Free Numbers.

BroadVoice has a relationship with another provider, Phone Power in which this provider is the parent company. Subsequently, the pricing/plan options, charges, and the features (included and add-on) are structured the same way. Aside from pricing and features, however, these two providers share the same tech support. When accessing VoIP.com’s tech support (on top of their main page) users are redirected to the Phone Power tech support virtual page.

Pricing: BroadVoice can save users up to 66% on their monthly phone bill while allowing for number retention. The provider offers a savings study that is full of statistics, which help show potential users the opportunity for great cost efficiency with their service. As mentioned above, pricing is not hinged on the features and services included. Instead, plans are priced according to the time users opt to use the provider. BroadVoice offers both term plans and month-to-month option, which include:
1 Year (Prepaid) Term: $149.95 Prepaid ($12.50 on monthly average)
24 Month Term: $14.95 per month
12 Month Term: $16.95 per month
Month-to-Month: $19.95 per month

All International calls are subject to fees (once over the allotted free minutes). To determine International rates, BroadVoice offers a calculator, available here. Additionally, the International Plus—i.e. The World Plan-- is available for additional charges as well. The World Plan is priced relative to term, much like the Domestic service. Plans include 24 month term for $19.95 per month, 12 Month Term for $22.95 per month, Month-to-Month term for $24.95 per month, and 1 Year Prepaid term for $179.95 ($14.99 monthly average).

Additionally, BroadVoice is an authorized Geek Squad partner. With this, the provider offers a standard and an advanced plan that include different maintenance and management services. The standard plan
charge runs at $19.99 per month, while the advanced plan runs at $29.99 per month.

Provider Info
Year Founded
2010
Headquarters Location
Winnetka, CA
Service Location
USA & Canada
Service Type Availability
Small Business, Hosted PBX, SIP Trunk
Popular Service Plan
Small Business Support
Money Back Guarantee
30-Days
Services & Pricing
Monthly Cost of Cheapest Service
$17.95/mo
Amount of Lines Per Price Tier

Same all tiers

Month to Month Option
Yes
Metered Plans
N/A
Customizable Plans
No
Activation Fee
Free
Setup Fee
Free
Number Porting Fee
Free
Mobile App
Yes
Own Softphone
Yes
Works with 3rd party Softphones
Yes
Fax Options
Yes
Fax Pricing

Paperless Fax, Unlimited, $9.95/mo

Desktop Integration Client
No
Toll Free Numbers
Yes
$5/mo (Incoming calls are $0.04/min)
Local Numbers
Yes
BYOD Option
Yes
Available Features (some features cost extra, as per provider rates)
Advanced Call Forwarding
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Busy Lamp Field
No
Call Queuing
No
Call Me Now
No
Call Notifications
Yes
Call Parking
No
Call Recording
No
Call Return
Yes
Call Waiting
Yes
Caller ID
Yes
Conference Calls
Yes
Dial-by-name Directory
No
Do Not Disturb
Yes
E911
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
Hunt Group
Yes
IVR
Yes
Mobile/Deskphone Sync
No
On-Hold Music
Yes
Privacy Options
No
Push To Talk
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
No
Switchboard Software for Live Receptionist
No
Three-way Calling
Yes
Unlimited Extensions
No
Voicemail Transcriptions
Yes
Virtual Extensions
No
Integrations
Outlook
No
NetSuite
No
SalesForce
No
SugarCRM
No
Support
Hours
Mon-Fri 5am-9pm PST
Telephone Support
Yes
Email Support
Yes
Instant Chat
Yes
24/7 Call-in Support
No
FAQs Section
Yes
Video Tutorials
No
E-Guides
Yes
Online Ticket Submissions
No