BroadVoice (formerly VoIP.com) offers many service plans that span various uses. Amongst these, however, is the domestic plan. This service plan includes a multitude of features and services. While other provider plans are separated and defined by the amount of included features, minutes, and so forth, BroadVoice offers the same features and services with every plan. The difference lies in the duration of the plan a user chooses. That being said, BroadVoice does offer various contract plans; however, the provider also offers a month-to-month payment option. Additionally, the setup fee is free with VoIP.com; however, there are additional surcharges and shipping & handling charges that factor in to initial startup costs.
BroadVoice’s Domestic Plan includes Free US and Canada calling, a Free Second Line, 60 Free Minutes (per month) to over 55 Countries, and Keep Your Number. If users need more International calling time there is the International Plus option, which includes 1200 minutes per month (for an additional charge). International rates are determined by the location a user is trying to reach. VoIP.com, like most providers, offers a rate calculator that determines rate based off of the information supplied (i.e. country, phone number, country code, etc.).
In regards to features included, BroadVoice offers an extensive list of features including: Free Second Line, Free International Minutes, Voicemail, Voicemail Viewer, Voicemail-to-Email, Web Based Call Logs, Online Account Management, Remote Voicemail Access, Do Not Disturb, Incoming Call Routing, Outbound Caller ID Block, Anonymous Caller Rejection, Block List, Incoming Caller ID with Name, Outgoing Caller ID with Name, Call Waiting Caller ID, Simultaneous Ring, Call Forwarding, Call Waiting, Speed Dial, Contact List, Call Hold, Directory Assistance Block, Operator Block, Softphone, 7,10, & 11 Digital Dialing, *69 Call Return, 3-Way Conference Calling, Local & Long Distance Dialing, Bring Your Own Device (BYOD), Enhanced 911, Free In Network Calling, Refer A Friend, 30 Day Satisfaction Guarantee, Keep Your Number, 7-Day Customer Support, 211 Community Service, 311 City Service, Bandwidth Saver, 811 Call-Before-You-Dig Service, Click2Call, Remote Click-2-Call, Failsafe, International Call Block, and Fax Catcher.
In addition to all of the above included features, BroadVoice also offers add-on features, which are subject to additional individual monthly charges. These add-ons include: Lowest International Rates, Direct International Dialing, Add A Line, Operator Dialing, Virtual Numbers, 411 Directory Assistance, and Toll Free Numbers.
BroadVoice has a relationship with another provider, Phone Power in which this provider is the parent company. Subsequently, the pricing/plan options, charges, and the features (included and add-on) are structured the same way. Aside from pricing and features, however, these two providers share the same tech support. When accessing VoIP.com’s tech support (on top of their main page) users are redirected to the Phone Power tech support virtual page.
Pricing: BroadVoice can save users up to 66% on their monthly phone bill while allowing for number retention. The provider offers a savings study that is full of statistics, which help show potential users the opportunity for great cost efficiency with their service. As mentioned above, pricing is not hinged on the features and services included. Instead, plans are priced according to the time users opt to use the provider. BroadVoice offers both term plans and month-to-month option, which include:
1 Year (Prepaid) Term: $149.95 Prepaid ($12.50 on monthly average)
24 Month Term: $14.95 per month
12 Month Term: $16.95 per month
Month-to-Month: $19.95 per month
All International calls are subject to fees (once over the allotted free minutes). To determine International rates, BroadVoice offers a calculator, available here. Additionally, the International Plus—i.e. The World Plan-- is available for additional charges as well. The World Plan is priced relative to term, much like the Domestic service. Plans include 24 month term for $19.95 per month, 12 Month Term for $22.95 per month, Month-to-Month term for $24.95 per month, and 1 Year Prepaid term for $179.95 ($14.99 monthly average).
Additionally, BroadVoice is an authorized Geek Squad partner. With this, the provider offers a standard and an advanced plan that include different maintenance and management services. The standard plan
charge runs at $19.99 per month, while the advanced plan runs at $29.99 per month.