Poor response to customer concerns.
Xtelesis Verified Reviews & Ratings
Xtelesis focuses on providing users with a one stop full service IP communications integrator. In doing so, the provider does not offer networks alone. Instead, they also offer VoIP phone systems, HD Videoconferencing, Audio/Web Conferencing, Data Networking, Mobility, Managed IT Services, and Carrier Services—which enable them to cater to business class users looking to consolidate these solutions. Each of the offered solutions includes different features and functions that cater to a wide variety of needs. For example, in offering VoIP Phone Systems, Xtelesis works with ShoreTel to fit users with ShoreTel’s components, contact center, phones, web based management, communicator, Voice Switches, and Conferencing solutions. Additionally, Xtelesis offers a Hosted PBX solution separate from ShoreTel. Xtelesis, based out of Burlingame, CA, offers Main and Hosted Support via different emails and phone numbers from 8:00 am to 5:00 pm PST, Monday-Friday. Additionally, there is a customer portal as well. Pricing is determinant based on method/solution selected.