I had JoiPhone for a few years. Several times I had issues with calling certain numbers that they tried to solve but really couldn’t. The problems eventually cleared themselves. In Oct of 2013, while my family was visiting from up north, I lost capability to receive inbound calls. People calling me would get an invalid number message. After many phone calls to customer service and threatening to drop their service, they fixed the problem. 5 DAYS LATER! In Jan 2014, I ported my number to VOIPo and cancelled JoiPhone.JoiPhone refused to give me a refund of the 3 months of unused service from a yearly contract. They have written their term of use agreement so that it sounds like you could get a refund but you really can’t. Besides the issues I listed, the call quality is poor and noisy. Since I switched, the difference in call quality is night and day and half the cost. Also, the caller ID is much more accurate with VIOPo. Don’t buy JoiPhone service unless you just love to be frustrated and angry.
JoIPhone specializes in delivering an alternative to traditional phone service. With their digital phone service the provider offers a number of plans including JoiPhone Anywhere, JoiPhone, JoiPhone Unlimited, JoiPhone to the World, JoiPhone Worldwide Premium, JoiPhone Small Business, and JoiPhone Private Hosted PBX. Though each is fit with standard VoIP features, there are variances in overall offerings. The anywhere plan includes call from any phone (including cell phones), zero configuration, no pin, toll free access number (2cents/min extra), no Internet needed, register up to 3 phones, and more. The JoiPhone plan features unlimited calling between JoiPhone customers, Unlimited Incoming Calls, Free 100 Minutes in Continental and Canada, JoiFax, free equipment, low international rates, number porting, and more. The Unlimited plan features unlimited calling waiting Continental USA and additional 9 countries Worldwide, number porting, and all the features of the JoiPhone plan. The JoiPhone to the World plan features JoiPhone Unlimited calling plan plus 800 minutes free to additional 40 countries and 50 designations worldwide, all features of the JoiPhone plan, and number porting. The Worldwide Premium plan includes JoIPhone unlimited calling plan plus 800 minutes free to additional 70 countries and 100 destinations worldwide, and all same features as to the world plan. The Small Business Plan includes business telephone line, 2000/min outgoing calls in US and 9 other countered, and more. Lastly, the Private Hosted PBX plan features unlimited extensions, lines and calls, auto attendant, dial by name directory, call queue with unlimited caller holding, real time display, call recording, caller ID, 911 dialing, and more. Aside from this there are several additional add-ons available—i.e. virtual phone number, toll free number, voicemail line with auto attendant, and additional JoiPhone line (unlimited and regular). Pricing varies according to plan and additional feature. In terms of support, the provider offer resources such as Help Desk (with guides for a number of subjects) and FAQs, as well as a web portal.