JoIPhone specializes in delivering an alternative to traditional phone service. With their digital phone service the provider offers a...
North Las Vegas, NV
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I had JoiPhone for a few years. Several times I had issues with calling certain numbers that they tried to solve but really couldn’t. The problems eventually cleared themselves. In Oct of 2013, while my family was visiting from up north, I lost capability to receive inbound calls. People calling me would get an invalid number message. After many phone calls to customer service and threatening to drop their service, they fixed the problem. 5 DAYS LATER! In Jan 2014, I ported my number to VOIPo and cancelled JoiPhone.JoiPhone refused to give me a refund of the 3 months of unused service from a yearly contract. They have written their term of use agreement so that it sounds like you could get a refund but you really can’t. Besides the issues I listed, the call quality is poor and noisy. Since I switched, the difference in call quality is night and day and half the cost. Also, the caller ID is much more accurate with VIOPo. Don’t buy JoiPhone service unless you just love to be frustrated and angry.

Pros: None.
Cons: Refund policy.
Would Recommend: No
Provider Overview

JoIPhone specializes in delivering an alternative to traditional phone service. With their digital phone service the provider offers a number of plans including JoiPhone Anywhere, JoiPhone, JoiPhone Unlimited, JoiPhone to the World, JoiPhone Worldwide Premium, JoiPhone Small Business, and JoiPhone Private Hosted PBX.  Though each is fit with standard VoIP features, there are variances in overall offerings. The anywhere plan includes call from any phone (including cell phones), zero configuration, no pin, toll free access number (2cents/min extra), no Internet needed, register up to 3 phones, and more. The JoiPhone plan features unlimited calling between JoiPhone customers, Unlimited Incoming Calls, Free 100 Minutes in Continental and Canada, JoiFax, free equipment, low international rates, number porting, and more. The Unlimited plan features unlimited calling waiting Continental USA and additional 9 countries Worldwide, number porting, and all the features of the JoiPhone plan.  The JoiPhone to the World plan features JoiPhone Unlimited calling plan plus 800 minutes free to additional 40 countries and 50 designations worldwide, all features of the JoiPhone plan, and number porting. The Worldwide Premium plan includes JoIPhone unlimited calling plan plus 800 minutes free to additional 70 countries and 100 destinations worldwide, and all same features as to the world plan. The Small Business Plan includes business telephone line, 2000/min outgoing calls in US and 9 other countered, and more. Lastly, the Private Hosted PBX plan features unlimited extensions, lines and calls, auto attendant, dial by name directory, call queue with unlimited caller holding, real time display, call recording, caller ID, 911 dialing, and more. Aside from this there are several additional add-ons available—i.e. virtual phone number, toll free number, voicemail line with auto attendant, and additional JoiPhone line (unlimited and regular). Pricing varies according to plan and additional feature. In terms of support, the provider offer resources such as Help Desk (with guides for a number of subjects) and FAQs, as well as a web portal.


JoiPhone Pricing and Services


JoiPhone Anywhere – $1.95/mo when paid annually

  • Call from any phone including cell phones
  • Zero configuration, no download needed
  • Save up to 90% off International Calls
  • No Pin
  • Toll Free access number (2¢/min extra
  • No internet needed
  • Available local access numbers in hundreds of cities in the U.S.
  • Register up to 3 phones
  • Real Time Call Detail record on
  • Available local access numbers world-wide (prices vary)

JoiPhone – $6.95/mo when paid annually

  • Unlimited calling between joiPhone customers
  • Unlimited incomig calls
  • Free 100 minutes in continental US and Canada 2¢/additional minute
  • Voicemail
  • JoiFax
  • Select a phone number in any area code nationwide
  • call waiting
  • 911 dialing
  • Caller ID
  • Free telephone support
  • Call Forwarding
  • Keep your current phone number
  • Over 40 calling features
  • Low international rates
  • Free equipment

JoiPhone Unlimited – $14.95/mo when paid annually

  • All features of JoiPhone
  • Unlimited calling within continental US and additional 9 countries worldwide

JoiPhone To the World – $16.95/mo when paid annually

  • JoiPhone Unlimited calling plan Plus 800 minutes Free to Additional 40 countries and 50 destinations Worldwide

JoiPhone Worldwide Premium – $43.95/mo when paid annually

  • JoiPhone Unlimited calling plan Plus 800 minutes Free to Additional 70 countries and 100 destinations Worldwide

JoiPhone Small Business – $29.95/mo when paid annually

  • Business Telephone Line
  • 2000/min outgoing calls in US and 9 other countries
  • select phone number in any area code nationwide
  • Voice Mail
  • Call Waiting
  • Caller ID
  • Call Forwarding
  • 911 Dialing
  • Low International rates
  • Over 40 calling features

JoiPhone Private Hosted PBX – $49.95

  • Unlimited Extensions
  • Unlimited lines, unlimited calls
  • Auto-attend with multiple menus Dial-by-name and direct dial
  • Multiple Auto-attend based on time of day
  • Call queue with unlimited callers holding
  • Call queue announce to caller its place in line
  • Real time display of all queues and extensions
  • Call recording and on demand recording
  • Caller ID
  • Call transfer
  • 911 Dialing
  • Music on hold
  • Other customizable features including paging/intercom, call parking and call back


  • Virtual Phone Number – $1.95
  • Toll free number – $2.95
  • Voicemail Line with Auto Attendant – $4.95
  • Additional Line – $4.95
  • Additional Unlimited Line – $9.95

Included Features in all plans:

  • 411
  • Speed Dial
  • 3 Way Calling
  • Voicemail Forwarding
  • Web Call History Management
  • Custom Greeting
  • Call the Last Caller
  • Cancel Call Forward All
  • Block Last Inbound Call
  • Cancel Accept Last
  • Block Anonymous Calls
  • Call Redial
  • Password Management
  • Web and Phone Voicemail Management
  • Web Access to Voicemail
  • Music On-hold
  • Voicemail Notification via Email
  • Voicemail Forward to Email
  • Vociemail via Web
  • Voicemail via Phone
  • Follow Me – Anywhere
  • Hunt Me
  • Call Blasting – Simultaneous Call
  • Disable/Enable Call Waiting on all Calls
  • CID on Call Waiting
  • Enable Call Waiting on all calls



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