Earthlink divides its offering under Business Solutions and Residential Solutions. Under Business Solutions offerings can be grouped into four categories, Data & Internet, Voice Services, IT Services, and Equipment. Under each, there are a variety of options. For example, under Voice Services users can choose from Integrated Voice and Data, Hosted Voice, Line Side Service, SIP Trunking & PRI, Mobile Voice and Conferencing. Also, under Data & Internet are Hosted Network Security, Internet Access, MPLS Networks, and more. The provider’s IT services are the most expansive and include Data Center Services, Virtualization Services (Cloud Hosting, Cloud Workspace, etc.), Managed Security Services, Applications (Email Encryption, Email Archive, etc.), and Managed Support Services (Managed Cloud Hosting). Through expansive business offerings Earthlink is able to cater to a number of different industries including Retail, Healthcare, Finance, Government, and Manufacturing.
Separate from Business, the provider offers Residential services, which can again be broken down into 4 categories—High Speed Internet, Dial-Up Internet, Websites, and Software Tools. Just as with the Business offerings, each category offers a number of options. With High Speed Internet users can select Cable Internet, DSL Internet, Freestanding DSL Internet, and/or Satellite Internet. Under Websites, Get a website, Do-It-Yourself, Do-It-For-Me, Domain Reservation & Email Hosting, Fax-to-Email Service, and Web Hosting services are all available. Lastly, there are a number of softwares and tools made available to residential users. Both solutions feature expansive support resources including web portal, blogs, member center and more. Additional Customer Support is divided by offering—i.e. Business Voice & Data Services is available via portal, phone, and email, Managed IT Services Support by portal, phone, and email, and Residential Services Support by phone, support links, online technical support, Support Center Knowledge Base, and Live Chat.