West IP Communications
Formed in 2001, West IP Communications is a subsidiary of West Corporation, a tech-driven communications provider. As such, West IP Communications is able to utilize the most advanced and powerful technologies available to bring powerful solutions to customers. In doing so, the provider offers both products and services and well as solutions. Products and Services include Voice Services (VoiceMaxx, MaxxConnect IP Trunking, Mobile Connect, and Virtual Office), Network Services (Maxxis Application Network, MaxxPort MPLS Converged Network Solution), MediaCloud, MaxxSecure, ControlMaxx, Collaboration (Amp, MaxxBridge, MaxxUM), Unified Messaging, Management Tools, Office 365, and Professional Services. Separate from these are the provider’s Solutions, which are designated by need—i.e. Emerging Business, By Industry (Legal, Manufacturing, Healthcare, Financial, and Travel), By Business Needs, By Category (UC, Hosted VoIP, SIP Trunking, Contact Center, Next Generation Networking), By Vendor (Cisco, Avaya), and By Business Role. Despite this expansive portfolio, the customer always takes precedence. The provider offers extensive support resources including Product Collateral, White Papers, Case Studies, Videos, and Articles. Additionally, the provider offers Customer Support via the Network Operations Center (NOC)—which can be reached via West IP Communications Phgone (5150) or a toll free number. Users can also receive help via email.