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Votacall

Votacall Verified Reviews & Ratings

Votacall looks to offer users and channel partners cutting edge Hosted VoIP and Unified Communications technology with a low...
2006
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Provider Overview

Votacall looks to offer users and channel partners cutting edge Hosted VoIP and Unified Communications technology with a low cost of ownership and definitive return on investment.  In doing so, Votacall offers users a variety of products, solutions, and equipment. Solutions include: Hosted Call Center—with reporting and queue analytics, agent productivity tools, supervisor productivity tools, and BroadSoft Supervisor; Disaster Recovery & Ultimate Redundancy—with ultimate redundancy, bandwidth aggregation, and cloud backup and storage; and Unified Communications—with anywhere mobility, collaboration and video, secure IM and presence, and email integration. The provider’s products include: Votacall VCBX Hosted VoIP—with hosted VoIP, Votacall Hosted VoIP platform, and BroadSoft; Video Conferencing—with mobile video and video phones; Hosted Microsoft Services—with Hosted Microsoft Exchange and Hosted Microsoft Ocs; and Votacall Cloud Layers—with Votacall Report Hosted Call Accounting, VFAX Anywhere Cloud Faxing, Hosted Call Recording, V-IVR, VANA, Virtual Vault, and Unity Pro Desktop App. Separate from all of this, Equipment includes: VoIP Phones (Polycom and SNOM) and VoIP Hardware (Adtran, Cisco, Edgewater Networks, and Acme Packet). In regards to customer support, the provider features the typical trappings, which include a contact form (directly on website), as well as a Resource Center full of downloads, training videos, and user guides. Aside from the Resource Center, there is a a Customer Account Center, where users can manage their account, and a Support portal that includes trouble ticket submission, troubleshooting, knowledgebase, news, and more.

 

Votacall Pricing and Services

 

Hosted VoIP*:

  • Mobile App
  • Smart Phone
  • Tablet
  • Desktop Softphone for MAC & PC
  • Voicemail to Email
  • VM2Text
  • Call Forwarding Options
  • Managed Cloud
  • Reliable Infrastructure
  • Redundant Network
  • Carrier-class Data Centers
  • Anywhere Solution Control
  • Grow, Change & Adapt
  • Organizational Mobility
  • Start at 5, Grow to 5000
  • Solution Maintenance Included
  • Upgrades are on us!
  • One Predictable Bill
  • CRM Integration
  • Unified Communications
  • Anywhere End-user Portals
  • Analytics & Call Reporting
  • 24×7 Support handled by Votacall’s award winning U.S. based Cloud Support Team

Hosted Call Center Key Features*:

  • Automatic Call Distribution (ACD)
  • Queuing
  • Skill-based Routing
  • Voice Activated Menu
  • Messaging & Queue Announcements
  • Alarming
  • Agent Productivity Tools
  • Business Continuity
  • Anywhere Call Center
  • UC Integration
  • Supervisor Tools: Monitoring & Reporting
  • Call Recording
  • CRM Integration

Unified Communications Key Features*:

  • Votacall Business-class Hosted VoIP
  • Anywhere One Number Reach
  • Votacall GO! Mobility Suite
    • Votacall GO! Mobile
    • Votacall GO! Tablet
    • Votacall GO! Softphone
  • Full Call Control capabilities – Hold, Transfer, Mute etc.
  • Desktop & File Sharing
  • VM2Text
  • VM to Email
  • Call Notify – who called me?
  • Multi-party Conferencing
  • HD Audio/Video Calling
  • Corporate Directory
  • Contact List
  • Presence
  • Status
  • Instant Messaging
  • CRM Integration
  • UC Call Center

Votacall GO! Key Features*:

  • Votacall Business VoIP Features
  • Anywhere One Number Reach
  • Full Call Control capabilities – Hold, Transfer, Mute etc.
  • Make & Take business calls as if you were in the office
  • Displays your Votacall Business Caller ID
  • Professional Voicemail – VM is handled by your Votacall Business voicemail & not by your Smart Phone
  • Call History
  • Multi-party Conferencing
  • HD Audio/Video Calling
  • Corporate Directory
  • Contact List
  • Presence (available)
  • Status (available)
  • Instant Messaging (available)

Votacall Video Conferencing*

Votacall’s chitchat* (an enterprise Software-as-a-Service (SaaS) Speech Suite):

  • Votacall Speech Assistant (Sandy)
  • Speech Directory
  • Speech Assisted Transfer
  • Speech-enabled Auto Attendant (IVR)
  • Speech-enabled Forwarding
  • Speech-enabled Anywhere
  • Speech-enabled Broadcast (Team Messaging via Email)
  • Google Business Contacts Speech Integration
  • Superior Accuracy via patented technology          (Logical Choice)

*contact Votacall for pricing

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