Dialpad is a good VoIP solution for any business — it is secure, affordable, easily scalable, and portable.
But what if it doesn’t meet all your business requirements?
Below, you’ll find a list of Dialpad alternatives, along with the pricing, features, and customer support you can expect with each option.
Here are the best Dialpad alternatives
- Ooma Office
- Avaya Cloud Office
GoToConnect, formerly known as Jive, offers everything businesses need to operate remotely. Employees can seamlessly collaborate through one platform with video conferencing, business phones, and more.
With GoToConnect, everything is connected in the cloud — phones, online meetings, and more are available through one application. GoToConnect equips businesses with user-friendly features that help them grow.
The following features are included in the business VoIP provider’s software solution:
- Phone calls that can be seamlessly transferred between users
- Auto-attendants to provide callers with automated answering and call routing
- Video conferencing for users to connect with colleagues and customers
- Mobile apps to take GoToConnect with you anywhere
- Ability to remotely forward calls to any device
- Virtual voicemail so you can access your messages anywhere
- Ring groups to connect with multiple colleagues and clients
- IVR (interactive voice response) to handle inbound calls
Here’s a list of GoToConnect’s own pros and cons to consider before considering purchasing the solution.
|GoToConnect Pros||GoToConnect Cons|
|Impressive support team||The self-service knowledge base has room for improvement|
|Easy to customize||Service quality can be unreliable|
|Offers a ton of different features||Internet service cannot be less than strong|
GoToConnect is priced at five different tiers, which range from $19.95/user/month – $29.95/user/month. Each tier is determined by a set amount of users, and the more users you have, the less you have to pay per seat each month. But if you require seats for more than 100 users, you will need to contact GoToConnect for a quote.
GoToConnect belongs under the larger GoTo product suite, which includes GoToMeeting, GoToRoom, GoToTraining and GoToWebinar. Users can purchase various product packages, which offers different combinations of GoTo’s products, ensuring that there is something for businesses of every size and need.
Zoom has emerged as one of the top business phone providers during the coronavirus pandemic, as it is known for its strong video conferencing tool that can host a large number of participants. The tool provides one UCaaS platform with seamlessly connected phone, video, meeting, and chat applications.
Zoom provides five robust products under its umbrella, with its most popular product probably being its meetings and chat solution. But for the purpose of this article, we’ll focus on Zoom’s phone solution.
The business VoIP provider offers global coverage with an expanding footprint of countries to provide local phone numbers. Users can even bring on their own carriers to power their Zoom services in any country.
The following features are included in Zoom’s VoIP tool:
- Receive calls quickly and efficiently with intelligent call routing and auto attendants
- A plethora of integration options, including Salesforce and G-Suite
- The option to listen to voicemails or read transcribed messages
- Supported phone hardware from leading manufacturers
- Call transfer, call forwarding and call recording to never miss a minute of your inbound or outbound calls
- Elevate a phone call to a Zoom Meeting without requiring participants to manually join
Zoom may be considered one of the leaders in the business VoIP field, but no software solution is perfect. Here’s a list of pros and cons to consider before purchasing Zoom.
|Zoom Pros||Zoom Cons|
|Password-protected meetings||Downloading the application for video meetings can be complicated|
|Screen share||Limited mobile application|
|Stable sound and video quality||Less than a user-friendly interface|
|Participants can join one meeting through either mobile or desktop||Certain plans can get expensive|
- The Pay As You Go plan, which offers metered rates in the US and Canada, is available at $120/year/user.
- The Unlimited Regional Calling plan, which includes unlimited calling in the US and Canada, is offered at $180/year/user.
- Zoom Phone’s final plan is Pro Global Select. This provides local calling in 40+ countries and is offered at $240/year/user.
Zoom offers thorough pricing plans for its other products as well.
Ooma Office is a business phone provider specifically designed with small businesses in mind. Ooma offers bundles that include hardware combined with VoIP services.
Ooma Office may be intended for small businesses, but the tool still comes with a long list of features. This provider lets users keep a separate business line and use more than 35 features that keep employees working together with ease.
The following features are included in Ooma Office:
- A virtual receptionist to automate how you manage incoming calls
- SMS messaging to receive and send texts to customers from your Ooma Office-provided business number
- A multi-ring that allows users to answer a call on either their office phone, mobile app or an external device
- Unlimited calling in the US, Canada, Mexico and Puerto Rico
- One free toll-free number
Take a look at this list of Ooma Office pros and cons before you consider purchasing the solution.
|Ooma Office Pros||Ooma Office Cons|
|Affordable product||No call waiting|
|Easy onboarding process||Can’t send files on the mobile app|
|User friendly||The quality of phones could use improvement|
|Call forwarding||Occasional service outages|
Users interested in Ooma choose between two business pricing plans. Ooma Office starts at $19.95/user/month. The next level, Ooma Office Pro, is available at $24.95/month/user.
Ooma Office includes nearly every single feature that Ooma Office Pro does, with the exception of the desktop app, call recording, enhanced call blocking and voicemail transcription. So if you can do without the few extra features, it would make sense for your business to save itself $5/month/user and go for the basic Ooma Office plan.
PanTerra offers all-in-one call, text, conference, fax, web meeting and file sharing in one cloud communications software solution called Streams. The solution is considered to be one of the top VoIP tools on the market.
PanTerra’s Streams offers its customers a reliable and scalable cloud solution, with a 99.999% uptime. These attributes ensure that you can run your business at top speed and efficiency.
The following features are included in PanTerra’s all-in-one cloud communication platform:
- Business-class team messaging to create unlimited team chat rooms and share multi-media content
- Powerful video conferencing with screen share to conduct efficient meetings
- A call center that seamlessly integrates with the all-in-one cloud platform
- Built-in analytics to monitor over 100 KPIs
- Fully customizable so you can create custom applications unique to your business
It’s important to research all of a software product’s pros and cons before making an informed decision — here are a few PanTerra pros and cons to consider.
|PanTerra Pros||PanTerra Cons|
|Strong call quality||Could expand on language offering|
|Solid support team||The file uploading process could be improved|
|User friendly||Transferred calls don’t show incoming numbers|
|Flexible plans full of useful features|
PanTerra offers three different pricing plans, and with each of those plans come more features:
- The Business Basic starts at $19.95/user/month
- Business Plus begins at $24.95/user/month
- Professional starts at $34.95/user/month.
If you’re interested in purchasing the separate Call Center product, that starts at $64.95/user/month. PanTerra also allows users to try out any plan for a 14-day free trial. For someone with even a slight interest in PanTerra, this is an opportunity that should not be passed up.
Nextiva is a modern business phone system that empowers remote organizations. U.S. News ranked the business VoIP provider as one of 2020’s best business phone services.
Nextiva offers a business communication suite that groups its VoIP, sales CRM and helpdesk software offerings under one umbrella. The business phone provider’s customers have reported up to 60 percent cost savings on their phone bill once they switched to Nextiva.
Nextiva’s Business Communication Suite offers a wide array of products to cater to your business’ phone needs. The product includes:
- Phone service with a call recording so you never miss a detail
- Analytics such as call history, call log reports and voice analytics
- A feature called Screen Pop that acts like caller ID by connecting your business phone to your CRM
- Auto-attendant to streamline your call routing
- Mobile app to stay connected from anywhere around the globe
- Business analytics including call tracking and recording
Since it’s connected to the internet instead of a landline, Nextiva’s business phone can easily grow as your business scales. Nextiva enables users to modify their preferences and toggle features as needed. Your business’s needs might change as it grows, so that’s a pretty valuable feature in a VoIP provider.
Purchasing a new software solution is an important business decision. Here are some Nextiva pros and cons to consider before making that purchase.
|Nextiva Pros||Nextiva Cons|
|Helpful support team||The onboarding process is difficult|
|Feature-rich product||Long wait to reach the support team|
|Reliable service||Limited integrations|
|User-friendly product||No call blocking services|
Of course, more features come at a higher price. But Nextiva comes at a pretty affordable price. While its VoIP, sales CRM, and helpdesk software offerings can be grouped together in one suite, Nextiva pricing is broken down by the individual products. For the purpose of this article, we’ll focus on the business phone plan pricing.
Nextiva’s business phone plan offers three different pricing structures:
- The Essential plan starts at $21.95/month/user
- The Professional plan starts at $24.95/month/user
- The Enterprise plan starts at $31.95/month/user.
But if you pay annually instead of monthly, your business can end up saving 20 percent of the original price tag. Each of the plans offers a selection of VoIP phone numbers and service, collaboration, and productivity features, meaning you can’t go wrong with any of these selections.
Nextiva offers its collaboration and video tool, which nicely compliments its business phone plan, completely free of cost. Take a look here to learn more about Nextiva’s Sales & Service CRM pricing. With affordable options and a large variety of products offered with each plan, Nextiva offers something for businesses of every size.
RingCentral has spent the past two decades building up a reputation for ease of use and reliability, making it one of the most popular choices even now when there are so many newer players that have entered the space. Its feature-rich UCaaS platform lets you communicate throughout every foreseeable communication channel.
RingCentral has long been known as a platform that with an expansive list of features. While the core offering of the platform is VoIP calling, video conferencing, and messaging, RingCentral goes far beyond that.
The platform has native project management capabilities that could give dedicated solutions a run for their money, one of the largest integration galleries out there next to Zoom, and real-time analytics that gives you a clear view of your business at all times.
The following features are included in RingCentral’s VoIP tool:
- Auto-attendant with call routing and dial-by-name directory functionality
- Handy integrations with Google Workspace, Microsoft Teams, Salesforce, Asana, Trello, monday.com, and more
- Native project management features like task assignment and team chat
- Intuitive mobile apps with a modern UI
- Real-time analytics and pre-made report templates
- Industry-leading audio quality and call reliability
RingCentral provides one of the most seamless user experiences with everything from setup to support being a hassle-free endeavor. Here are a few pros and cons to consider if you’re thinking about getting RingCentral.
|RingCentral Pros||RingCentral Cons|
|Bulk and annual discounts||Higher starting price|
|Flexible native functionality||20-user limit on Essentials plan|
|Expansive integration support||No 24/7 support on Essentials plan|
|Utmost reliability||Video conferencing only on Standard or higher|
RingCentral offers four different pricing plans:
- The Essentials plan, which offers unlimited calling in the US and Canada, is available at $40/month/user.
- The Standard plan, which lets you create business phone numbers in over 100 countries, is available at $50/month/user.
- The Premium plan, which lets you host 200-participant video conferences, is available at $55/month/user.
- The Ultimate plan, which includes all previous features plus unlimited storage, is available at $70/month/user.
If you bill annually then you can save up to 33% on your subscription which significantly reduces the cost of using RingCentral. This makes it possible to bring the Essentials plan price down to $20/month/user.
You can also get a Large Meetings license if you don’t mind spending a bit extra to increase capacity. With this add-on, you’ll be able to increase your meeting capacity to 500 participants on the Standard plan or higher.
While Grasshopper may not have as many features as most of its competitors, it has thrived as a cost-effective VoIP solution. It may not be a full-fledged UCaaS platform with expansive native functionality but it offers reliable calling at an affordable price. All things considered, it’s an appealing solution for businesses that want to scale without breaking the bank.
Grasshopper is a no-frills solution that doesn’t come with too many features outside its core functionality. That being said, it still has a few native features that can improve your user experience and make using it more seamless.
The following features are included in Grasshopper’s VoIP tool:
- Call blasting for $10/month that lets you ring up to 15 lines simultaneously
- International calling options
- Extra numbers at $10/month each
- Professional greetings for $75 at the voice studio
- Affordable, US-based Ruby receptionists
- Vanity and toll-free numbers
Grasshopper isn’t for everybody. If you’re looking to unify all business communications onto a single platform then you may be better served elsewhere. However, those looking for a calling-centric solution should consider a few pros and cons.
|Grasshopper Pros||Grasshopper Cons|
|The bulk pricing model makes it affordable to small teams||Lack of features|
|Simple to use||No integrations|
|Mobile apps||Costs can add up with feature add-ons|
|Visual voicemail||You may end up paying extra for third-party storage/conferencing solutions|
Grasshopper offers three different pricing plans:
- The Solo plan, which includes one phone number and three extensions, is available at $29/month.
- The Partner plan, which includes three phone numbers and six extensions, is available at $49/month.
- The Small Business plan, which includes five phone numbers and unlimited extensions, is available at $89/month.
While the Small Business plan may seem pricey at first glance, it does offer unlimited extensions. Furthermore, you can save over 10% on your subscriptions if you bill annually. Just be wary of the additional costs that come with the platform’s add-on features.
Vonage offers plans for both mobile and IP desk phones depending on your needs. While the platform may not be topping the market in terms of the lowest price or most integrations, it offers a solid solution that provides a well-rounded user experience.
The features that you’ll be able to access as a Vonage customer will vary depending on your plan and which device you’re using. However, it does have unlimited calling and business SMS across all platforms.
It’s unfortunate that companies who intend to use desk phones will have to pay a higher entry price, but the more expensive plans do come with added benefits like CRM integrations, call groups, recording, and surprisingly accurate visual voicemail.
The following features are included in Vonage’s VoIP tool:
- Mobile and desktop apps for a cross-platform experience
- Unlimited calls and SMS within reasonable use
- 30+ integrations to choose from
- Video conferences with up to 100 participants
- Unlimited team messaging
- Multi-level auto-attendant
Vonage may not be the biggest or oldest solution in the VoIP and UCaaS space, but it has quickly amassed a loyal customer base due to its comprehensive platform. Here are a few pros and cons you should know before subscribing.
|Vonage Pros||Vonage Cons|
|Affordable plan for mobile devices||You’ll need to pay extra to use desk phones|
|Highly accurate voicemail transcriptions||CRM integrations are reserved for Premium users or higher|
|20 integrations on the Mobile plan||15-hour limit on call recording|
|24/7 US-based support team||UI latency|
Vonage offers three different pricing plans:
- The Mobile plan, which offers unlimited calling and SMS on mobile devices, is available at $20/month/user.
- The Premium plan, which offers CRM integrations and video conferencing capabilities, is available at $30/month/user.
- The Advanced plan, which offers visual voicemail and on-demand call recording, is available at $40/month/user.
It’s worth noting that the subscription price drops depending on how many users you have on the plan. For instance, having more than 75 users would lower the monthly price of the Mobile plan to $15/month for each license.
8×8 has always been at the top of our list when it comes to global companies that value international communication above all else. That said, it’s still a good choice for domestic companies due to its diverse feature set and AI workflows — not to mention all the third-party integrations it supports.
8×8 has tons of features that focus both on communication as well as other aspects of running an online business. This is certainly a pro if you’re looking for a platform with enough features to get the job done.
Still, you should note that the 8×8 Express plan feels more like a lite version of the X-Series since every area of functionality is watered down (likely in an effort to bring the subscription price as low as possible)
The following features are included in 8×8’s VoIP tool:
- Unlimited calling for up to 48 countries
- Team chat
- Many integrations to choose from
- Virtual faxing
- Monitor, whisper, and barge features for supervisors
- AI workflows and analytics
8×8 is the ideal choice for companies with an international presence, but the user experience is far from perfect when you run into a problem. Let’s look at some of the key pros and cons.
|8×8 Pros||8×8 Cons|
|Unlimited international calling plans||Lackluster customer support|
|Up to 500 participants on video conferences||Finicky contacts and auto-attendant systems|
|Call quality reporting||8×8 Express limitations|
|8×8 Frontdesk included on X4 plan||Intermittent call drops|
8×8 offers three different pricing plans:
- The 8×8 Express plan, which offers unlimited calling in the US and Canada, is available at $15/month/user.
- The X2 plan, which includes unlimited calling to 14 countries, is offered at $24/month/user.
- The X4 plan, which includes unlimited calling to 48 countries, is offered at $44/month/user.
You can also contact sales to mix and match the licenses you need. This lets you create a customized bundle depending on your specific needs and use case or request annual billing discounts.
Avaya is a digital workplace that offers a new approach to collaboration. Their all-in-one cloud communications tool, Avaya Cloud Office, empowers businesses with fast and continuous collaboration, making it an ideal tool for remote and global companies that favor ease of use as one of the main selling points for a business phone app.
Avaya Cloud Office, which is powered by RingCentral, lets its users call, message, and one more in one platform through a single application. Here are the key features that are included in Avaya’s all-in-one cloud communication platform:
- Avaya Spaces to virtually meet with colleagues and customers on-the-fly
- Team collaboration to message your team members from anywhere around the world
- Call and message over virtual telephone systems, private or group chats, and SMS messaging
- Reporting and various dashboards to see how effectively Avaya is working for your team
- Send and receive unlimited faxes on most plans
Here are some pros and cons of Avaya Cloud Office to consider.
|Avaya Cloud Office Pros||Avaya Cloud Office Cons|
|Easy-to-use software||Difficult onboarding process|
|VoIP is configured based on your individual business needs||Audio quality has room for improvement|
|Reliable service||Certain plans are expensive|
|Easy to manage multiple calls||UI feels outdated|
Avaya Cloud Office offers four different pricing plans, with each step up adding more features:
- The most basic plan, Essentials, starts at $29.99/user/month
- The Standard plan begins at $34.99 user/month
- The Premium plan is offered at $44.99/user/month
- The Ultimate plan begins at $59.99/user/month.
But if you choose to pay up-front with the annual option, you’ll end up saving up to 33 percent — that comes out to savings of about $10/user/month. Pricing plans are also slightly altered depending on the number of users that will need seats.
OnSIP offers a digital alternative to a traditional phone setup. The software makes sure that you stay connected to your customers no matter what.
OnSIP provides its customers with a no-frills business phone solution to keep businesses running from anywhere around the globe. Its smaller-scale offering makes it ideal for any business looking for a basic VoIP solution.
The following features are included in OnSIP:
- A hosted PBX solution to replace your outdated phone setup
- A remote working hub for users to take advantage of free mobile and desktop apps, call forwarding and unlimited video conferencing,
- sayso website chat, voice and video, to encourage and route inbound calls
- Softphone apps to make and receive calls on your phone or laptop
- Video conferencing for up to five people
Even if you think you’ve found the right software solution for you, it’s important to consider every pro and con before making a purchase. Here are some OnSIP pros and cons.
|OnSIP Pros||OnSIP Cons|
|Excellent sound quality||Using too many minutes can be expensive|
|Affordable product||Service isn’t always reliable|
|Software is easy to configure||The product occasionally presents bugs|
|Experienced support team|
OnSIP also offers a pretty simple pricing plan. The Unlimited plan, which starts at $18.95/user/month includes desk phones or headsets for new accounts with more than five users. The Basic plan begins at $49.95/account +2.9 cents per minute for calling rates.
Potential customers can try out these plans for free before committing to one option. Users can also add on the say so voice and video chat product to their plan for anywhere between $0-$49.95/month.
What is the Best Dialpad Alternative?
Dialpad is a solid business VoIP provider, but it’s not the only option on the market. This list is by no means a ranking. Each one of the tools we shared on this list brings its own unique features and customer support options to the table. It’s important to thoroughly examine those offerings against your own needs to see which is the right business VoIP software solution for your business.
There’s a software solution out there for everyone. Your business has its own unique needs, so if they’re not met by any of the software products above, that’s okay. Check out our guide to the top business VoIP providers for an even more thorough list of Dialpad alternatives. Read reviews listed for the products you’re interested in to get an honest take from real customers.
Before committing to the best Dialpad alternative, consider a free trial — or inquire about one if it’s not publicly advertised. With the vast majority of offices working remotely these days, business VoIP is important now more than ever. Picking the right solution for your business is critical to your employees’ collaboration and productivity. The right phone solution for your business is out there, and the research is worth it to find that product.