Katherine Stone

Katherine Stone is a Senior Technology Analyst at GetVoIP and Principal CX Analyst at CX Foundation, with nearly a decade of experience covering B2B software, specializing in unified communications, contact center software, customer experience, and AI voice.

Since joining GetVoIP in 2020, Katherine has researched, evaluated, and written extensively about the technologies businesses rely on to communicate with customers and deliver exceptional customer experiences. Her work spans UCaaS, CCaaS, conversational AI, AI voice agents, and the evolving role of AI in customer experience, business operations, and workforce productivity.

Katherine hosts the CX+AI Mastery podcast and leads the Executive Spotlight interview series, where she speaks with CEOs, founders, and industry leaders shaping the future of customer experience and AI. Through these conversations, she provides business leaders with practical insights into emerging technologies, market trends, and the strategies driving the next generation of customer engagement.

Katherine is known for her investigative approach to product research, independently verifying provider pricing, feature availability, onboarding experiences, and customer support claims. Rather than relying on vendor marketing, she tests products firsthand, uncovers inconsistencies across documentation, and evaluates how platforms perform in real-world business environments.

As AI voice has become a core part of business communications, Katherine has expanded her research to include hands-on testing of AI receptionists, AI voice agents, and agent assist platforms, helping businesses distinguish polished demonstrations from technologies that deliver measurable business value.

Email: katherine@getvoip.com

LinkedIn: www.linkedin.com/in/KatherineQStone